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Business Profile

Writer

Amazon Kdp Publishers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 84 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this email finds you well. I am writing to respectfully request a review and reinstatement of my ************************ (KDP) account, which was recently closed. I was surprised and deeply concerned to learn of this decision,as I believe it may have been taken in error. To the best of my knowledge, I have always adhered to **** policies and guidelines. I have not engaged in any activities that would violate the terms of service, and I take pride in maintaining the integrity of my account and the content I publish. The closure of my account, without explanation, has left me in a very difficult position, as it represents my sole source of income and my passion for writing. I kindly request clarification on the specific reasons behind this decision and the opportunity to resolve any misunderstandings or rectify any unintentional issues. I am fully committed to addressing any concerns and ensuring that my account remains in compliance with **** standards moving forward. Furthermore,I would greatly appreciate your assistance in releasing the royalties that have already been earned from my work. These represent significant efforts and are vital to my livelihood. Please understand that I am approaching this situation with the utmost respect for your platform and the community it fosters. I am hopeful that you will review my case and provide me with the opportunity to continue contributing to ***. Thank you for your time and consideration. I am happy to provide any additional information or documentation that may be required to assist in resolving this matter. Please feel free to reach me at ****************************************)for further discussion. Looking forward to your response.Warm regards,********* Oliwia ********

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this email finds you well. I am writing to respectfully request a review and reinstatement of my ************************ (KDP) account, which was recently closed. I was surprised and deeply concerned to learn of this decision,as I believe it may have been taken in error. To the best of my knowledge, I have always adhered to **** policies and guidelines. I have not engaged in any activities that would violate the terms of service, and I take pride in maintaining the integrity of my account and the content I publish. The closure of my account, without explanation, has left me in a very difficult position, as it represents my sole source of income and my passion for writing. I kindly request clarification on the specific reasons behind this decision and the opportunity to resolve any misunderstandings or rectify any unintentional issues. I am fully committed to addressing any concerns and ensuring that my account remains in compliance with **** standards moving forward. Furthermore,I would greatly appreciate your assistance in releasing the royalties that have already been earned from my work. These represent significant efforts and are vital to my livelihood. Please understand that I am approaching this situation with the utmost respect for your platform and the community it fosters. I am hopeful that you will review my case and provide me with the opportunity to continue contributing to ***. Thank you for your time and consideration. I am happy to provide any additional information or documentation that may be required to assist in resolving this matter. Please feel free to reach me at ************************************)for further discussion. Looking forward to your response.Warm regards,**** ********

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this email finds you well. I am writing to respectfully request a review and reinstatement of my ************************ (KDP) account, which was recently closed. I was surprised and deeply concerned to learn of this decision,as I believe it may have been taken in error. To the best of my knowledge, I have always adhered to **** policies and guidelines. I have not engaged in any activities that would violate the terms of service, and I take pride in maintaining the integrity of my account and the content I publish. The closure of my account, without explanation, has left me in a very difficult position, as it represents my sole source of income and my passion for writing. I kindly request clarification on the specific reasons behind this decision and the opportunity to resolve any misunderstandings or rectify any unintentional issues. I am fully committed to addressing any concerns and ensuring that my account remains in compliance with **** standards moving forward. Furthermore,I would greatly appreciate your assistance in releasing the royalties that have already been earned from my work. These represent significant efforts and are vital to my livelihood. Please understand that I am approaching this situation with the utmost respect for your platform and the community it fosters. I am hopeful that you will review my case and provide me with the opportunity to continue contributing to ***. Thank you for your time and consideration. I am happy to provide any additional information or documentation that may be required to assist in resolving this matter. Please feel free to reach me at *********************************)for further discussion. Looking forward to your response.Warm regards,****** ******* ****

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this email finds you well. I am writing to respectfully request a review and reinstatement of my ************************ (KDP) account, which was recently closed. I was surprised and deeply concerned to learn of this decision,as I believe it may have been taken in error. To the best of my knowledge, I have always adhered to **** policies and guidelines. I have not engaged in any activities that would violate the terms of service, and I take pride in maintaining the integrity of my account and the content I publish. The closure of my account, without explanation, has left me in a very difficult position, as it represents my sole source of income and my passion for writing. I kindly request clarification on the specific reasons behind this decision and the opportunity to resolve any misunderstandings or rectify any unintentional issues. I am fully committed to addressing any concerns and ensuring that my account remains in compliance with **** standards moving forward. Furthermore,I would greatly appreciate your assistance in releasing the royalties that have already been earned from my work. These represent significant efforts and are vital to my livelihood. Please understand that I am approaching this situation with the utmost respect for your platform and the community it fosters. I am hopeful that you will review my case and provide me with the opportunity to continue contributing to ***. Thank you for your time and consideration. I am happy to provide any additional information or documentation that may be required to assist in resolving this matter. Please feel free to reach me at ***************************************)for further discussion. Looking forward to your response.Warm regards,**** ****** ******* ****

  • Initial Complaint

    Date:02/11/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ***** Writer/Story Teller ************, by Kukuaba 2 Railway station, ************** ***** ******* Tel: ************** Member: ********************* ************* ***** Dear **** COMPLAIN OF NONE PAYMENT My name is ***** *****, I am from *******, I am an author with Kindle Direct Publish (KDP) of Amazon LLC.Base on the term and condition am entitle to 70% of a copy of my book sold.The first book was published on 11th October 2020 followed by others. But I tell you that since 11th October 2020 till date I have not received any payment from the sales of my books.What they kept saying is that they have not sold any copy.attached are some evidences that show that millions of people read and bought the books.I am in a critical condition now, even feeding is an issue for me, I dont even have place to stay.Because of carrying blocks and cements in sites I have developed a very serious back pain in my body system.Also below other attachments is a picture of where I previously live and now it has been demolished by the federal government of ************************ Author is not supposed to surfer like this to get what he/she will eat.I beg in church to eat.Please I am calling on the whole world to have mercy on me and intervene for me in this matter; for Amazon LLC have seen that my strength is little, that I have no body to question her actions, that is why they are doing this injustice to me.Please I am pleading for intervention.I really need help; I am not asking for donations, I am just asking for what I have earned from the sales of my books.Other attach are as follows:International bookstores retailing them.Thank you ***** *****

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wrongful Termination of My Amazon KDP Account Without Justification I am filing this complaint against Amazon Kindle Direct Publishing (KDP) because my account was wrongful terminated, and they refused to provide clear evidence or a fair resolution.I have been a dedicated KDP author for six years, following Amazons policies and guidelines. However, my account was suddenly terminated on the grounds that it was linked to a previously terminated account. This is completely falseI have never owned or operated any other *** ********** Attempts to Resolve the Issue:I appealed multiple times, requesting Amazon to provide evidence of this alleged connection. Each response was vague, automated, and ************* account was previously reinstated, proving that the initial termination was a mistake. Now, they have re-terminated it again without proper justification.Amazon refuses to offer any transparency, simply upholding their decision without allowing me to defend myself.This wrongful termination has caused significant financial and professional damage as I can no longer access my books or earnings.Amazon has withheld outstanding royalties that I rightfully earned.I request an immediate re-evaluation of my case, a full reinstatement of my KDP account, and the release of my unpaid earnings.Amazon KDP authors invest years of effort in creating and publishing content and gaining an audience that trust the authorship. It is unjust for Amazon to terminate accounts without due process or deny rightful earnings based on false or unproven claims.I request BBBs assistance in facilitating a fair and transparent resolution. Thank you for your time and ************ regards,Imole ***** ****** ********************* **************

  • Initial Complaint

    Date:01/21/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Kindle Direct Publishing Team,I hope this message finds you well. I recently discovered that my *** account has been closed, and I am unsure of the specific reasons behind this action. This closure occurred shortly before my payment date, which has added to my concern.If there is an issue with any of my books, I kindly ask if it would be possible to address it by removing the book in question, rather than closing my entire account. I have always strived to comply with ***'s policies and guidelines and would greatly appreciate any clarification or guidance you can provide on this ********* goal is to resolve any issues promptly and ensure that my account adheres to your standards. I kindly request that you consider reinstating my account, as it is vital to my publishing endeavors.Thank you for your time and understanding. Please let me know if there is any additional information or action required from my end.Warm regards,****** ***** ***** ****************************

  • Initial Complaint

    Date:01/15/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2024, I published my first book with Amazon/KDP. October 2024, I cancelled a Prime membership. After cancellation, I learned that my *** account was also closed and my book is no longer available for purchasing on ***. They closed my account. I have made many attempts to let them know that my account was closed in error and my book should be available for purchasing but I cannot reach anyone except Amazon customer service. They say that they have nothing to do with *** and repeatedly give me the same link to leave messages for ***. I have been trying to reach them since November 2024 but to no avail. They seem to be a ghost subsidiary of Amazon with no way for anyone to reach them. Can you please help me to reach this subsidiary and get my book online for purchasing?

  • Initial Complaint

    Date:01/10/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an older Amazon KDP account that I need to log in to. I have forgotten the password, tried the password reset options to no avail. The security question requires the expiration date of a credit card that I no longer have. There is no way around this and no other way to unlock my account.I have called customer service and was informed that ********************** KDP has no live agents to assist....so...what? Am I just locked out of my account forever?

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase Date: November 19, 2024 Service/Product Purchased: Starter Author Launchpad Amount Paid: $1947 USD Reference/Invoice Number: Invoice No. ********* and Invoice No. ********* I was looking to publish my first book and needed help with editing and formatting. I was very specific and told them it was going to be my first book and needed a lot of guidance publishing through Amazon KDP and potentially other platforms. I was given different packages that I can choose from and I was assured that they could help me with everything. I was also assured that there's 100% Satisfaction Guaranteed or my money back - "Additionally there is a money back guarantee as well, so in case of any dissatisfaction, you will not lose anything." The first book that I wanted to publish was a holiday book - Christmas themed. I told the project manager that I wanted it to be publish before the holidays. Again, I was guaranteed this would happen. I constantly had to follow up with where we were at with the process, requested for the final draft multiple times. I was told I would be given a call, but never in the time or day I was promised. The process overall was terrible. It's way passed the holidays and I never got to properly publish the book. I requested my money back through email and text multiple times and I haven't received any resolution or a response. I can be called at ************** for more details. I also have all email threads I can forward as reference or to be reviewed if needed. I would really appreciate the help to have this issue resolved.Kind regards,******* *****

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