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Business Profile

Writer

Amazon Kdp Publishers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 84 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the Transaction:November 21, 2024 The Amount of Money You Paid the Business:There were no direct payments made to Amazon KDP for account maintenance. My earnings come from royalties on book sales.What the Business Committed to Provide You:Amazon KDP committed to providing a platform for self-publishing my books, facilitating the sale of these books to customers, and paying royalties based on sales.What the Nature of the Dispute Is:The dispute arises from the termination of my Amazon KDP account due to issues verifying my identity within a specified timeframe. This happened because I was in an area with poor network coverage and couldnt access my email to respond in time. Despite providing the required identification documents and explaining the situation, Amazon KDP has upheld their decision to terminate my account and remove all my books from sale.Whether or Not the Business Has Tried to Resolve the Problem:Amazon KDP has not tried to resolve the problem to my satisfaction. They have maintained their decision to terminate my account and have refused to provide another opportunity for identity verification, even after I explained the extenuating circumstances and provided the necessary identification.If the Issue Involves Advertising, When and Where the Ad Was Seen or Heard:This issue does not involve advertising.

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Salve! Mi hanno chiuso il mio account KDP ********************** per plagio. Io avevo preventivamente fatto i controlli Trademark e il titolo risultava libero. Amazon non vuole riaprirmelo e mi ha interrotto i pagamenti delle Royalty.. ho fatto fare an*** un ***ck antiplagio da turnithing vi allego parte del libro, soprattutto dove c scritto *** non esiste plagio. Il libro non riesco a inviarvelo tutto perch pesa troppo.. posso inviarvelo eventualmente via e-mail. Vorrei il vostro aiuto per farmi riaprire il mio account e prendere i soldi *** mi spettano.

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amazon KDP blocked my account claiming fraudulent use of reviews. I explained many times that my books received reviews because I have a substantial list of readers and also my own ******** group of readers. Despite several requests they closed an account that had been active for several years causing me considerable harm by no longer being able to access the work done from 2018 to the present.

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 31, 2024 i uploaded a paperback book to be published through Kdp.Amazon. Recently i noticed that i can no longer sign into my account with the email address a registered with. For the past week I have been trying to seek help with logging into my account with all my personal identification attached to it. The response that i am receiving back is basically saying i need to sign in with the email address i signed up with. I really believe my account has been hacked as I see a **************** Card attached to my wallet, I do not own an **************** Card. I also see someone else page attached to my page when i go to my personal link. I have not receive any type of meaningful assistance to resolve this issue. I been treated as though i am trying to get access to someone else business account when in fact the account belongs to me. I received a email asking did i change my bank account information the reference number was K15X42VEQ2. My Case Number created this past week ************** account has been HACKED.

  • Initial Complaint

    Date:12/27/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I am filing a complaint against Amazon ************************ (KDP) regarding the termination of my account and withholding of royalties. Amazon claims my account is linked to another terminated account, but they refuse to disclose details about the alleged link or provide evidence.I am the sole owner of my book, ************, and uploaded it directly after my publisher failed verification. Amazon removed my book and ceased royalty payments, causing financial, professional, and mental harm. Repeated attempts to resolve this issue via email have resulted in generic responses without clarification.I respectfully request that Amazon: Provide evidence of the alleged account link. Reinstate my account or allow a new account. Release my accrued royalties.Thank you for your assistance.Sincerely,***** ******* Eronmhonsele

  • Initial Complaint

    Date:12/16/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need your help regarding an issue with my Amazon KDP account. It was recently terminated without any prior warning or clear explanation. The reason cited was a violation of their Terms and Conditions, but I believe this is a mistake. Ive always ensured my books comply with Amazons guidelines. One of my best-selling books suffered from a printing error caused by Amazon, which led to negative reviews and impacted its rank and sales. Despite this, I didnt raise the issue, understanding mistakes can happen. To include they allowed hacking and reviews to be posted from unknown who never bought the books to insult name call and my disability.I was a best selling author then now authors are being ignored not getting noticed amazon employees are promoting other publishing authors over amazon authors saying we would be put first. we are in kdp direct and never seen a dime for sharing in this program. Now this account is closed, and my earnings have been withheld. *** invested significant time, money, and effort into my books, and I need support to resolve this unfair situation. Can you assist in reaching out to Amazon KDP on my behalf? I can't see the back reports nor account and they to cover it up deleted book titles while letters came to my home office stating there were royalities being made from this account and I have hard proof on the vendor account to include promotion dollars wasted never saw proof of promotions of books

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been working on publishing my book with this company! But its been the worst experience of my life! They kept not doing what I was telling them! They didnt know how to do it, they missed the agreed deadlines! My concern is they made share my personal and credit card information! I had sent them my photos to use! they just couldnt share their information, their address or real website! Yet I kept asking, so finally got the courage searched several sites and they had scammed many people! See my attached evidence of payment..the $300 and $189

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need your help regarding an issue with my Amazon KDP account. It was recently terminated without any prior warning or clear explanation. The reason cited was a violation of their Terms and Conditions, but I believe this is a mistake. Ive always ensured my books comply with Amazons guidelines. One of my best-selling books suffered from a printing error caused by Amazon, which led to negative reviews and impacted its rank and sales. Despite this, I didnt raise the issue, understanding mistakes can happen. Now my account is closed, and my earnings have been withheld. *** invested significant time, money, and effort into my books, and I need support to resolve this unfair situation. Can you assist in reaching out to Amazon KDP on my behalf?

  • Initial Complaint

    Date:11/07/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a publishing contract with this company. Now that they have my money no one will return my texts or emails. The book was supposed to be published over a year ago.

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January, I published a book, "The Ten Minute Bible", with Amazon **************. They were difficult to work with. They kept asking me for more money for press releases, social media publicity, a website, etc. I sent them $300 more to do this, but they failed to do anything. They have not fulfilled their promises. I cannot get in touch with anyone there: my project manager, the supervisor, additional people who were supposed to help. They will not return my text messages, phone calls, or e-mails. I would like my money back or for them to fulfill their promises. I want others to know this is a company that is dishonest.

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