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Business Profile

Razors

Dollar Shave Club
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.18

Average of 68 Customer Reviews

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Review Details

  • Leslie C

    Date: 06/30/2023

    Leslie C

    Date: 06/30/2023

    I have cancelled my membership with dollar shave club and they keep charging me. There is no customer service to call and the automated chat doesn't help. I cannot log into my account either. It says it's not recognizing. I have moved out of state and can't change and address or try and cancel for the 10th time They keep charging me a monthly fee though!

    Dollar Shave Club

    Date: 07/03/2023

    Sorry about that. We've responded to your request via email today. We do need some more info to locate the account so please respond to that email with that info and we'd be happy to help.

  • David T

    Date: 06/26/2023

    David T

    Date: 06/26/2023

    Good store for many years. Now I am not receiving my order (tracking number doesn't even work), and they will not respond to my emails.

    Dollar Shave Club

    Date: 06/26/2023

    Sorry about that. We've responded to your request via email today. If you need anything else, feel free to respond to that email.

  • Brent U

    Date: 06/18/2023

    Used to be a fantastic company easy to change subscription, easy to contact customer service. I sent an email before my box was to be shipped in May. No response and it is now the middle of June. I reached out again via email and got a canned response that there service email volume is too high and not to email anymore so that all customers get a reply. The new website does not work. You can sign into your account a ******* but nothing else. No cancel button. I want to cancel my subscription after many years. This is horrible customer service and the products have been on the decline for years. If I do not get a response to my cancel request I will be contacting my card company to stop recurring payments. Horrible company now.

  • Robert D

    Date: 06/10/2023

    Robert D

    Date: 06/10/2023

    I have used them for years. They recently and without my knowledge or consent changed their razor and blades. The new blades are TERRIBLE--the worse I have ever used. Trying to terminate your contract with them is even worse. A once excellent service has now fallen into mass marketing with virtually no customer service and a very inferior product.

    Dollar Shave Club

    Date: 06/13/2023

    We've sent many emails out over the last 4-5 months letting Members know we were discontinuing the Heritage blades on 2/6 and switching everyone to the Club Series after that date. Which is why you got those blades in your last order.Sorry to hear they aren't working out for you. If you need any other assistance feel free to reach out to us at ********************************** and our Club Pros would be happy to help.

  • Roger C

    Date: 06/06/2023

    Roger C

    Date: 06/06/2023

    They locked me out of my account so I can't login to stop my subscription after they changed me to even worse razors that fell apart the first time I tried to use it. Their website says they sent some email to create a new account login which I've searched every folder and found nothing. If you call them a phone service only says to email them. Tried live chat and it just wants your email. I will have to fight the charges on my credit card I guess since nobody works at this place! Don't use this company, Absolutely no customer service after they cause a problem.

    Dollar Shave Club

    Date: 06/07/2023

    Sorry about that. We've responded to your request via email today. If you have any other questions/concerns feel free to respond to that email and our team would be happy to help.

  • Ethan W

    Date: 06/03/2023

    Ethan W

    Date: 06/03/2023

    They have made it absolutely impossible to cancel orders. I have had an order set to recurring and have been trying to cancel it for YEARS. I even reached out to them via email multiple times and have not received a response. Never order from them because they purposely make it difficult to stop recurring orders.No ethics.

    Dollar Shave Club

    Date: 06/05/2023

    We responded to your request via email today. Should you have any other questions, feel free to respond directly to that email and we'd be happy to help.

  • marie m

    Date: 05/30/2023

    There is no way to cancel my account. I log in and can't open my account. I tried their chat and get no answers. For weeks, I have repeatedly emailed them to cancel my account and all you receive is a generic email in response and they never do reply back. The ***** number is automated and instructs you to email them...it's a constant loop of no answers or response. I will never buy another product from them again. I had my bank put a stop payment for Dollar Shave Club so I won't receive anymore shipments. I also just tried their phone number listed on this page and it's no longer in service!! Poor, horrible customer sevice.

  • Lawrence S

    Date: 05/29/2023

    They do not respond to emails and have charged me for a product I have not received.

  • Arthur V

    Date: 05/21/2023

    Arthur V

    Date: 05/21/2023

    They activated my old account sending me some random email about a 4 month subscription and I haven't used their blades in a year. I cancelled because they never sent me the second order and when I tried them at ******* they didn't get the close shave the old model use to, so I never went back. I don't know how they have my paypal info, but when i tried to log in to the account on their site to turn it back off and delete it all over again before they charge, their site claims the same exact email they sent me this on isn't part of their system. I'm on the phone with paypal seeing if I can put a block on that company since I never plan to do business with them before all this scam vibe I got today.

    Dollar Shave Club

    Date: 05/22/2023

    You do still have an account under the email you wrote this review with, however, the recurring box is empty and nothing has been billed or shipped out since 2021. We've removed the PayPal from that account today.

  • David D

    Date: 05/20/2023

    The blades and razors both have deteriorated to where they are horrible. Flimsy and dull - and the blades snap off during shaving.I have been a customer for many, many years and this product is horrible now.

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