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Business Profile

Razors

Dollar Shave Club
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.18

Average of 68 Customer Reviews

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Review Details

  • Scott M

    Date: 05/19/2023

    I am being taken advantage of with Dollar Shave Club. Been a member since 2015 with no problems until they have made changes. They have my account info and of course their web site is "Undergoing changes" which does not allow me to cancel. The company will not respond in an email, phone or chat they offer and I do not know what to do. Cost $35 for the bank to put a hold on payment which I should not have to do.Guess they have made their money and now they don't care about the customer or their business.

  • Michelene C

    Date: 05/15/2023

    Michelene C

    Date: 05/15/2023

    Can't cancel the membership. The options are all grayed out. You can't chat to a live person. What a joke.

    Dollar Shave Club

    Date: 05/16/2023

    Sorry about that. The live chat is up and running so you shouldn't have any issues chatting with **. Always feel free to email us at ********************************** and we'd be happy to help.

  • Rudy S

    Date: 04/27/2023

    Rudy S

    Date: 04/27/2023

    New blades are VERY dull and not good AT ALL. The old ones were much better quality, not sure what happened here. My guess is it's another company taking the cheap route to save money. Disappointing. I cancelled my subscription and there was no apology or remedy offered.

    Dollar Shave Club

    Date: 05/01/2023

    Sorry about that. We do have a 4 blade version of the Club Series blades as well. If you would like to give those a try, feel free to email us at ********************************** and we'd be happy to help.

  • Michael L

    Date: 04/26/2023

    Michael L

    Date: 04/26/2023

    Ive canceled my membership back in May of 2022 but they continue to charge my credit card.

    Dollar Shave Club

    Date: 05/01/2023

    It looks like the account under the email you submitted this review with, is still active and we never cancelled. Which is why you were getting billed and shipped orders monthly still. We've cancelled the account effective today. We're sad to see you go.

  • Kenneth K

    Date: 04/17/2023

    Kenneth K

    Date: 04/17/2023

    Total scam. I ordered razors and did not receive them . DSC tracking system says it was ready to ship a month ago but cannot give me any tracking information. DSC Chat Bot does not answer questions and referred me to a Pro which never responded. Phone number goes to voicemail. sent three emails with no response.

    Dollar Shave Club

    Date: 04/18/2023

    We responded to your request via email today and reshipped the order out to you. If you have any other questions feel free to respond to that email. Sorry for the delayed order.

  • Mike Y

    Date: 03/14/2023

    Mike Y

    Date: 03/14/2023

    The new series "Club" blades and handles are very disappointing as far as quality is concerned. Don't let them fool you into believing its a better shave. Also so disappointed in there **************** as its non existent.

    Dollar Shave Club

    Date: 03/15/2023

    Sorry to hear the Club Series blades didn't work out for you. We've responded to your request via email today. If you have any follow **** feel free to respond to that email and we'd be happy to help.

  • Skiptor J

    Date: 03/07/2023

    Skiptor J

    Date: 03/07/2023

    I noticed I hadn't gotten my package, I went to the website to try and reach out to customer servive, only to dicover they no longer have a wat to contact them the same day. I sent a email and heard nothing back. I waited to see of the tracking would be updated or I owuld hear back. I haven't I sent to more email. one of them being a few second ago.I think it is terrible that they don't have agents who can help yo directly anymore and you have to wait for days for email that seem to just not be answered. After this I feel mor eonly solution is to issue a chargeback and cancel my service. I have been a member since 2018. Before now I have had problems but was able to get them solves in real time/same day. If this in theor new customer service model then I think I willhave to look elsewhere for my razors

    Dollar Shave Club

    Date: 03/08/2023

    Looks like our team was able to respond to your request via ******** Private message yesterday and sent a new order out to you.

  • BETH W

    Date: 03/06/2023

    This is the greatest brand of razors available at wal-mart! You can rarely find 6 blade razors however I know that they are labeled on the package for males specifically. I do think that these are for females also and I am not the only one who thinks so/uses them!

  • Allen H

    Date: 02/26/2023

    I'm absolutely disappointed in the new blades you sent. The blades feel extremely dull the first shave. Never had an issue with the old blades. Always had a very nice shave out of the old blade...very smooth. As for the handle that came with the new blades it is not as comfortable to shave with. Why a company would change an extremely good thing is beyond me!

  • George Ray P

    Date: 02/03/2023

    George Ray P

    Date: 02/03/2023

    Have over a years worth of unused product and don't want anymore shipments. I have been trying to cancel my account several times, however when following the online directions, the link just spins and doesn't work. Nor does the directions to "go to Membership Settings, Cancel Membership, and reason". No such option in the Account Settings!! No live help, no customer service phone number, no email, and the 'bot" is useless! I also changed my address online awhile ago and the shipment continues to go to the old address. I cannot even remove my credit card number from the website! ClubPro...no such assistance! Called my credit card company and placed a stop payment on the charges. Please cancel my account!!

    Dollar Shave Club

    Date: 03/08/2023

    We're not seeing any contacts from you in our system. Please send us an email to ********************************** and our Club Pros will help you out. We're also available to live chat from 8:30am - 2:30pm PST today.

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