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Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Reviews

This profile includes reviews for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robinhood has 4 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 224 Customer Reviews

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    Review Details

    • Kenneth N

      Date: 11/23/2024

      ***** **** is holding my money hostage. I transferred a large sum of money in. They immediately put my account on restriction and refuse to allow me to withdraw my money with no explanation. I have over $35,000 tied up in Robinhood which they refuse to allow me to access. I just want my money back.

    • Henry T

      Date: 11/22/2024

      ** name ***** *** . The is a trade member to Robinhood stock s and crypto trading platform and since October 11th ********************************** October I summit them what they ask as ID copy, face selfie left, right and front and latest my bank account statements and after that still dismissed my restrictions without any return my call them more than 30 times with no return my phone call and keep on switching my appointment date 3-5 days everyday I call till now no answer, no call back which I can not withdraw my money to my bank and even freezes my account for no buying stocks and crypto. Trading platform can not trade and can not with draw money and do nothing to customer seem so funny. You shall let me close my account which I want my money back. Please help me to solve my problem with your help sir. ** cell number is + Thank you so much *****

    • DeMarcus J

      Date: 11/20/2024

      Today, I transferred money from my checking account to my ********************** account using my debit card. The transaction was instant, and the funds were available for use immediately.After that, I purchased some cryptocurrency. However, when I attempted to send my crypto to my cold storage wallet, I was notified that a restriction had been placed on my account, preventing me from buying, selling, or transferring any stocks or crypto through Robinhood.I stopped using my account in 2021 after the *** incident, but I decided to give it another try about a week ago. Until now, I havent encountered any issues with buying or moving assets. This experience has reminded me why I left Robinhood in the first place.I waited for a phone call from customer support, but they couldnt explain why my account had been restricted or how long it would take to resolve the *********, I have about $3,000 in assets stuck in limbo. Once the restriction is lifted, I will delete my entire account and never use ********************** again!It's sad to see that Robinhood is STILL robbing people!

    • Kris P

      Date: 11/17/2024

      I initiated an Asset Transfer nearly two months ago, in September. My assets have long been transferred to the new account, however my ********************** is still in the account and the restriction has not lifted. It states the transfer is still in progress, which multiple customer service agents have confirmed it has been complete, and that I had to wait 21 days from completion. That time came, still nothing. I have reached out countless about an update and each time I get someone different, no one knowing a resolution. I received an email that they would "email me with an update in 1-2 days" and it's been 6 days of radio silence. This is absolutely ridiculous and it feels like my money is being kept from me at this point. They should disband their customer service department because they solve nothing. I am a very patient person and rarely complain about things like this, but it's a complete disaster that they cannot simply unlock my account. I am on the brink of seeking legal advice.

    • Steve M

      Date: 11/17/2024

      They use deceptive prompts to try and get money. I chose a regular deposit and for some reason they promoted to ask again if I was to do instant. I thought it was saying yes to confirm as the top and first option. I clicked though and then realized that the top option was to choose instant! Why would they do that? Very deceptive to make any money they can. It should be a yes or no. For regular deposit. NOT to switch it to instant after I ALREADY chose regular. They stole money and are most likely doing this deception to a lot of people. Im done with this company.

    • Blake F

      Date: 11/15/2024

      I had multiple investments in crypto. I was trying to transfer more money over to Robinhood to invest more. All of a sudden it said it couldn't transfer any more money instantly. So I think the transaction is over. The follow day my account goes negative and I can't even see how much money I have and can't trade anything. **************** is a joke and this app is a scam hands down freezing your money and not letting you withdraw when it's important that you do.

    • Abbas S

      Date: 11/13/2024

      Terrible brokerage, I had ***** **** for 4 years and in that time I got scammed of 4k and now my account is being closed and everything is being sold I waited 3 hours no joke on hold and all they told me is that a specialist will get with you. why is my account being closed and always restricted I verify my identity maybe 3 times a month its so annoying only reason im with them still is for the simple UI but now I just lost so much money. This company needs to pay

    • Rachel F

      Date: 11/12/2024

      This company took my money I had in ********* and would not restore my funds, these people are scams they are stealing peoples money and not returning calls and completely wiping out account and restoring new account with zero balances, Im telling anyone who has a dodgecoin account be careful and if any one would like to start a class action law suit please let me know they know dodgecoin is going up so their stealing funds I also had 3 other accounts but this was the largest fund account they are playing with people money soooo better be careful, I would not select any star these people a crooks getting rich off other people money .

    • Adam P

      Date: 11/12/2024

      They just steal money from your cyptos on the sale; almost twice the amount sold just disappeared somehow afterwards. Put money in but can't take money out. Support just puts you on hold for hours and hours with no recourse. So although i could put money in for years I now can't take any of it ********** is just a blackhole. Might have been a scam all along.

    • Radu N

      Date: 11/11/2024

      Worst custumer service and worst suport team service . Nobody has response to the problem.

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