Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

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  HP

  PO Box 5138 Lutherville Timonium, MD 21094-5138

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  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

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  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

Review Details

• Review fromAriana K

  Date: 07/31/2024

  1 star
  Do not purchase HP printers it is a scam. You cannot print your own documents without subscribing to their monthly services, which is priced per the Pages you print. Plus, their customer support is a joke. Unfortunately I didnt do more research before buying this printer that is now useless to me, I gave in and did one month subscription and they sent me the wrong cartridges even though I ordered it logged in through my profile under my specific printer, and they did not comp me for that whole waiting period of the cartridges being mailed to me mailed back so I got billed for a whole month of nothing. I just canceled my service and will be throwing this printer away in the dumpster because not even someone at Goodwill deserves to deal with this headache.

• Review fromJohn B

  Date: 07/29/2024

  1 star
  I have an HP 8610 printer I have owned for a few years. I always replaced the ink cartridge with 3rd party ink vendor. These always worked from Amazon. HP has now put through a software driver update for their printers. This update now only allows my printer to work with over priced HP cartridges. I checked for updated printers drivers to correct the situation. There is no update driver allowing 3rd party ink cartridges for the All In One HP 8610. They should have told owners what they were doing. This is like having your microwave in your home for a couple years and now a change, only heating foods by the microwave manufacturer. This is crazy and should be dealt a fine. I have a new PC by HP too. What is going to happen to that as time passes, will I have to use a HP monitor? I would like to understand how they can be allowed to make a change like this through an automatic update that now restricts my printer? I will never buy their ink cartridges. I'll go for another printer but at 70 years old trying to find why my printer stopped was not easy and took a long time. To find out that it was HP who I paid for my printer reaching back into my pocket feels like it should be illegal! I would like to see them get their ROI with a huge fine!

• Review fromBruce W

  Date: 07/18/2024

  1 star
  At the beginning of April 2024, I purchased a Hewlett Packard laptop. From April until about the end of June 2024, it worked well. Great machine. One morning, I turned the laptop on and a blue, stop error screen appeared. The laptop automatically went to automatic repair mode. None of the repair options worked, the laptop does not work. It is July 18. More than 6+ hours of phone calls with HP tech support and working through all the repair options again and again and with different tech people, NOTHING worked. The machine does not work, automatic blue, stop code screen on boot up, on to the automatic repair screen, end of story. Since I could not provide the resources that the tech people wanted me to, HP wants to charge me, the customer, $45 more dollars for a flash drive to, hopefully, reinstall Windows 11. Since I could not provide the resources for the aforementioned fix, or so I was told, HP has ended its support for my issue. Phone calls and e-mails, recent e mails sent to the *** in *********, have yielded NOTHING. I was sent an e mail from an HP case manager who called once while I was not at home. There has been NO communication from ANYONE at HP since. I view the solution as being a simple one - repair my current laptop or replace it. HP wants to do neither. Communication with HP is on an endless circle loop going nowhere. Some of the tech people have foreign accents I cannot understand. They have to repeat things 2 or 3 times for me to know what they are saying.

• Review fromJessica S

  Date: 07/15/2024

  1 star
  This is a scam HP Instant Ink which states one price but charged me ***** for printing in a single month. I immediately cancelled 6-15-24 but still billing me even after I returned their ink. I demand a refund and there is no customer service number nor assistance. The printer doesnt even print because they control it and I have been deceived and ripped off.

• Review fromConnail F

  Date: 07/10/2024

  1 star
  They f***** are now monopolized what cartridges you can use. I am done with this country has gone to s*** and the government allows this to happen

• Review fromHelen S

  Date: 07/04/2024

  1 star
  Hello,I bought the ** Office Jet Pro 8025 All in One printer, on August 6rd 2020, in store. WE could not work with it because it did not print with the correct colors. After I called tech support a few times and explained the problem I was transferred to speak with the supervisor. He offered to send me a new printer in exchange. The new printer they sent was an older model from 2019. It worked well and I subscribed for HP Instant Ink. We started with the price of $2.99/month but after a few months, the price rose to $ 4.99/month with limitation of 50 pages per month. I could not keep up with these payments and limitations, and had to cancel the subscription. I have been unable to print since I canceled my HP Instant Ink subscription. They did not allow me to use the printer and Ink that I have paid for. I COULD NOT use MY printer that I bought with MY OWN MONEY!!! I WOULD LIKE ** TO REFUND ME $137.79 FOR THE PRINTER THAT I CAN NOT USE ANYMORE!!!***** .S.

• Review fromEileen M

  Date: 06/28/2024

  1 star
  HP printer support is non-existent. I signed up for the 'instant ink" package when I bought the printer. A few months in, I realized I was paying for ink I did not need. As soon as I cancelled instant ink, my printer would no longer connect to the internet and I could not use it. HP has no customer service you can reach and their products only work when you pay their premium.

• Review fromSAISHASHISHEKAR K

  Date: 06/28/2024

  1 star
  Horrible customer service circles back and forth. None of them have proper information OR do not want to help customers. Never buy HP products.

• Review fromoytun t

  Date: 06/24/2024

  1 star
  **************** can not provide me a part or replacement unit in 3 weeks. They can even give me an exact time frame until august

• Review fromJose Y

  Date: 06/17/2024

  1 star
  Do not purchase the ** Envy 6055e printer and do not purchase the extended warranty. I purchased the ** Envy 6055e printer refurbished. I bought the printer with an extended warranty because the printer was refurbished. So, I understood that the printer would be working because ** had was selling the printer. I made a failed attempt to make a wireless connection. Then, I used a wire and the printer printed a few times and then stopped working. I called customer support. I could not understand the customer service agent so I hung up. Frustrated, I made another failed attempt to hook up the printer myself along with my brother who is a computer programmer. Recently, I made another call to ** support and spent an entire day with the ** support agent trying to get this printer to work and failed. I had a similar problem with a previous ** all-in-one printer. I think ** products are not made with integrity and customer support is simply not up to par. I suggest you not purchase any ** product.