Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,825 total complaints in the last 3 years.
1,032 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order and as posted it says that the shipping you pay for is expedited 1-3 days. It has been 8 days and I havent received my item. I reached out and they wont do a thing about it. If you advertise expedited shipping but dont actually offer that then they need to change it, its false advertisement. If Id known that it wouldve taken this long Id not have purchased it.
Business Response
Date: 06/14/2025
Poshmark appreciates you bringing this case to our attention.
As outlined in our Terms of Service, while most Poshmark carriers aim for a 3-day transit time, delivery delays can occasionally occur due to factors outside of our controlsuch as weather or carrier-related issues. In this case, the order was shipped by the seller on May 29, and the tracking issues stemmed from USPS, not Poshmark.
If you have any further questions or need additional assistance, we encourage you to reach out to our team directly at ******************************************************** for continued support.
Regards,
Poshmark Client Service
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a pair of ******* sunglasses 5/2025 and when I sell an item I document condition and packaging (bubble wrap or styrofoam peanuts) from r safe shipping. I took photos day of shipping. The item was received by buyer early afternoon and buyer waited until *** days later to request a return. Buyer said the sunglasses were scratched. The sunglasses were brand new perfect condition and had been in my safe for almost 2 years! I sent many emails to Poshmark asking to send this proof and dispute buyers claims. I was told to wait until package arrived back to me. Yesterday the sunglasses arrived and they were scratched and damaged!!!! I immediately followed Poshmark guidance and filed a return item issue ONLY to receive an email back offering a $15 Poshmark credit! I am beyond disgusted and am requesting assistance with this matter please. I will attach as many photos of item before shipping, email correspondence and condition item was received in that order of photos. I I have to many photos and have maxed out the 5MB
Business Response
Date: 06/11/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 06/11/2025

Complaint: 23427893

I am rejecting this response because: the email responses did NOT solve the issue of Poshmark accepting responsibility of an item being returned damaged by the buyer rendering $110 ******* Sunglasses absolutely useless

Sincerely,

******** *******
Business Response
Date: 06/16/2025
Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our disputes team has thoroughly investigated the case and has found that the item is not as described. For that reason, the return case for order #: 6829f551c08c21467963e15c has been approved. For future reference, we recommend that users disclose as much detail and information about the item within the listing description and photos, such as the items condition, measurements, and wear. We kindly ask that any questions or concerns be emailed to our support team at ********************************************************.

Please note that within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. More information on Poshmarks policy can be found here: *********************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 06/18/2025

Complaint: 23427893

I am rejecting this response because: the photos taken day of shipping proves the item was NOT SCRATCHED. The audacity and aggravation from the claim I would sell a damaged item has me furious. I want to know what the process of Thorough investigation on behalf of POSHMARK consists of to make this incorrect determination.

Sincerely,

******** *******
Initial Complaint
Date:06/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am filing this complaint to request a full payout of $200 from Poshmark, which represents earnings from a sale that was wrongly reversed. Poshmark approved a return in clear violation of its own policy, which only allows returns if an item is not as described. The bag I sold was accurately listed as gently used with scratched hardware and occasional creaking in the turn lockflaws I openly disclosed. I never claimed it was in excellent condition; that is language the buyer introduced to justify a return.After receiving the bag, the buyers claims kept changing: first it was warped, then ***** hardware, then thin leather. Each of these is directly contradicted by a time-stamped, unedited video taken minutes before I shipped the item, showing the exact condition. The buyer even admitted the video did not show the damage she was allegingbecause it didnt exist. She repeatedly showed images of a chain that was obviously not the one in my time stamped video. The rest of her photos were blurry and not even relevant. When her claims were disproven, she fell back on a subjective claim of disliking the leather being thin, which is not a valid reason for return under Poshmarks policy.The return was approved at 10:30 PM PT, likely by AI or an outsourced agent, not a U.S.-based reviewer. The buyer also threatened a chargeback, and Poshmark sided with her despite my documentation and compliance with all platform rules.Ive sold over ***** items and paid over $70,000 in fees to Poshmark. Ive always operated honestly and documented every sale carefully. Poshmark made the errornot meand I should not bear the financial ********* is the video link clearly showing the condition it also has photos from my video *************************** Im requesting that Poshmark reinstate the $200 payout that was wrongfully withheld. This is about fairness, trust, and holding platforms accountable to the very policies they expect sellers to follow
Business Response
Date: 06/11/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 06/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:06/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had 360 in my ****** account. ********************** had to verify my banking. Had 3 steps to go through. Now my 360 is gone. Like to have my money back. They kept me in chat for 30 minutes
Business Response
Date: 06/10/2025
Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).
If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.
If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:
What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark Client Service
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2 back to back identical issues, 2 different order #'s, 2 buyers that purchased the same exact *********** This complaint is for the 1st order. Poshmark claimed that they 'suspect' that the items I shipped were 'not authentic'. THEY ARE. They allowed the buyer to keep the items (2 ****** items and 1 Dior item), AND refunded the buyer, and refused to pay me for what I shipped. I have over 8000 successful sales with them, the buyer has just a few. They took the buyers word without even accepting my proof that the items are authentic. They never even communicated with me. They simply and incorrectly sided with the buyer that they 'suspected' it was counterfeit. I uploaded the image from the **** site as well as the image of the exact item I shipped. These are not counterfeit. I want to be paid for these items. I have sent several emails, and their replies are repetitive. Their response is on the bottom of this complaint. How can they have a 'concern about authenticity simply based on the buyer's words, without even looking at my evidence or my images. There was NO communication. They simply assumed it was counterfeit. "Hi XXXXX, Thanks for following up. We do not allow counterfeit items to be listed and sold on Poshmark, as this violates Federal Law. We reserve the right to cancel orders with concerns about an items authenticity. Sellers acknowledge and agree that if we reasonably believe an item to be counterfeit, we may dispose of it at our discretion. "note: They have been doing this to a plethora of sellers. Very incompetent.
Business Response
Date: 06/10/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 06/11/2025

Complaint: 23416179

I am rejecting this response because: Actually comical. First, they did not send a response to my email. Moreover, they recommend that I engage directly with their team. Okay. Issue with that is that they either ignore my emails OR respond with a generic copy & paste email that makes zero sense.
My complaint is that they sided with the buyer's false claim of 'not authentic' ignoring any proof I provided. I lost the products and never got paid.
This happened back to back. (same buyer who used 2 different ID's

Sincerely,

***** *******
Business Response
Date: 06/16/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/14/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 06/18/2025

Complaint: 23416179

I am rejecting this response because: Poshmark's email response did not address the issue. They keep reiterating their generic copy & paste texts. " After careful review, this order did not pass our inspection. A refund has been issued to the buyer." They approved the buyers false claim of 'not authentic' without any investigation or communication. They refunded the buyer and allowed them to keep the product. How can something 'pass their inspection' without reviewing the images I uploaded in that case? I uploaded the proof which they ignored and never looked at. At the end, I lost the product and never got paid. I have reported them to Consumer Affairs. My strong suggestion to sellers of luxury products is: Be Very Careful selling on Poshmark. 99 out of 100 times, they will side with the buyer. You will lose the product and will not get paid. This has happened to many sellers and will continue happening.
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I was a victim of scam I was selling a watch for 60.00$ on Poshmark I was warned there would be scammers on this site I should have listened not to sell on this site.i got an email stating I sold my watch on Poshmark I went and thought this was legitimate no it wasn't the agent kept asking for my card and why did I need a credit card to sell on Poshmark I never had that on **** she kept saying we need 300 on card I'm poor on SSI I lost 486.15!to these people then she said it never went through this was my first and last time I contacted posh and asked for a full refund and stripe the company I'm out money for my rent please help thank you **** *******
Business Response
Date: 06/10/2025
Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).
If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.
If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:
What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark Client Service

Customer Answer
Date: 06/10/2025

Complaint: 23415017

I am rejecting this response because: Poshmark I was scammed if you look at these 2 women they got a hold of my email and username I lost ****** from Poshmark they said they or she worked from Poshmark I want a full refund in the amount of ****** I was a new seller and they knew if people are in this site they need to warn the new sellers

Sincerely,

**** *******
Business Response
Date: 06/16/2025
Poshmark thanks you for following up. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com).

If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place.

If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:
What is a Phishing Email: support.poshmark.com/s/article/370319397
What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US

Regards, Poshmark **************
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Seller posted a NWT (new with tags) child's accordion wall hook rack item which arrived smelling musty/mildewy, like you would get from moisture exposure. I file request for prepaid return label + full refund.All Poshmark support has done was sent me email asking for photo of damage!? (how do you take a pic of an ODOR?!). I just posted the pic from listing so submission would go thru. STILL no reply from support, only an endless stream of emails from seller re:excuses & more lies. Seller now saying never listed as new, so I sent copy of listing showing she highlighted NWT option.She then claimed has tags, when all has is sticker on back=NOT new with 'tags' re:Crate & Barrel's Land of Nod child's line used actual hang TAGS on products when you bought from them. Just a product name sticker on back does not qualify as a 'TAG'=NOT NEW. She then says to use *************** to get rid of any odors=when buying NEW shouldn't have to fix anything, plus vinegar will take off paint on any product so not a solution & if I did that & paint came off, then seller could damage fault on me! So thru ALL this back and forth, still not a word from Poshmark support. Seller is saying whatever she can to make sure she gets to keep my money even under a falsely listed sale! I also have now found endless neg ratings for Poshmark, especially about them not refunding buyers for damaged merchandise rec'd! I paid for an advertised *** (new w/tags) item, but that is NOT what I got, instead I got a 'used' item that has a mildew odor to it (unusable in a child's room!) and I want a FULL REFUND back, and a prepaid return label (if seller wants this 'smelly old thing' returned).
Business Response
Date: 06/10/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 6/3/2025.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 06/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.. I was FINALLY refunded after lost time over days! .....constantly having to reply to 'sellers' emailed excuses/lies about them listing an item as *** but then denying it. This back and forth was insane (and Poshmark just let it continue instead of following up with seller on behalf of buyer who was mislead by seller's false *** posting).
Since I was FINALLY refunded by Poshmark, is the only reason I now accept/close this claim (but the fact that Poshmark also stated they are refunding seller as well....that i found to be totally unprofessional since I gave them evidence that seller was lying about condition of item). So based on this, and the **** of time it took before I finally got my money refunded, i will never shop on Postmark again. **** is a lot 'safer' and they don't make buyers jump thru hoops just to get money refunded when seller misrepresents what they list as being *** when it had no tags, smelled musty/old, and then seller claimed in email to me that they never posted it was new (even tho they highlighted the *** link on their listing!).
Never again will I shop Poshmark.

Sincerely,

***** ********
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/25/25 I placed the order for a bag with a seller that advertised the item in great condition with leather and canvas beautiful. When I received the item I inspected it and the canvas and leather were in poor condition and the item smelled of mildew. I filed a case with Poshmark within 72hr as required to report the problem and request to return for refund. Poshmark customer service marked my order as completed and refuses to initiate refund and instead continue to try to issue me $50 Poshmark credits. I do not want Poshmark credits. I want Poshmark to follow their buyer protection policy and initiate the refund so I can return the item that was not in the condition advertised and is not usable.
Business Response
Date: 06/10/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 06/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *********
Initial Complaint
Date:06/03/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently created a listing in my Poshmark closet to sell a pair of ***** Flashtrek sneakers. These are authentic and I included in the photos the authenticity ************** soon as I hit the List button, I got a warning that I was listing an item that is prohibited. You then have the option to verify you are not violating policy, which I did.The listing does not appear in search results and will not share. Hence, it has no exposure for sales outside of my actual closet. I have contacted Poshmark and have had no response.These sneakers are high value and I am an honest and high level Poshmark seller.These same sneakers are listed by other sellers and without authenticity.
Business Response
Date: 06/09/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 6/4/2025.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 06/09/2025

Complaint: 23411105

I am rejecting this response because:
They Stated the listing was approved and was active. It was not. It still gave warnings of prohibited item.
In the end, I had to delete it and create a revised new listing which worked.

Sincerely,

****** ******
Business Response
Date: 06/14/2025
Poshmark appreciates you bringing this to our attention. When a listing is created or edited on Poshmark, it passes through the various systems we have in place to monitor for potential violations of our Community Guidelines and Prohibited Items Policy. These systems are designed to protect our Poshmark community, improve the overall shopping experience for our users, and maintain the integrity of our platform.

Most listing reviews are completed within 24 hours but may take longer in some instances
Once the review is successfully completed, your listing will be published and become available to buyers. If the review cannot be completed, you will receive an email containing more information on next steps.
Any additional questions or concerns can be emailed to our team at ********************************************************.
Regards, Poshmark Client Service

Customer Answer
Date: 06/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution while not acceptable, is too late in the process.
The listing was never approved as it continued to give the prohibited warning even after Poshmark stated it was approved.I
i had to delete the listing and relist. More than 5 days later, and they still had not approved a listing that was for an authentic item. During that time, the original listing was not shareable or visible in search results.
maybe an apology is warranted, rather than denying a mistake was made.

Sincerely,

****** ******
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A buyer off Poshmark selected to buy a listed item from me. Sent an email advising a link to submit payment turned out to be a scam to withdraw money from my account given for purchase payment. This concern was shared with both cash app and Poshmark. I requested my funds be returned to me and the communication stopped. Im a victim of fraud at a lost of $371.00 yesterday 6/2/25 I shared photos of the person and contact you to have this on file and help get my money back. Thank you
Business Response
Date: 06/09/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

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