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Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Poshmark.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Poshmark.com

      203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

    • Poshmark.com

      203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

    • Poshmark

      305 1008 Homer St Vancouver, BC V6B 2X1

    Customer Complaints Summary

    • 2,827 total complaints in the last 3 years.
    • 1,032 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been a seller for a few years, this is the first time I have had problems with an order for this long.I sold a ring and it was delivered on September 2, I patiently waited the 3 days to get paid since buyer failed to accept the purchase, 5 days go by and I decided to contact poshmark. I didn't get any response for 3 days, I sent a message every day just and case they didn't receive it for whenever reason.On September 9th I reached out to the buyer to request the acceptance of the ring, I also escalated the conversation to poshmark support.They answered just to notified us a coworker was going to help me in another email.It was clear to me they didn't wanted to help me, I was being ignored on purpose, not only they didt help me but prevented other employees from helping. The system is failing to release the funds after the 3rd day and feel abandoned by the poshmark support. Please release my funds. Sincerely , *****************************

      Business Response

      Date: 09/14/2022

      Regarding order #***e72a70ffb4bab7a2ef58e, a Poshmark team member reviewing the case has followed up with the user on 09/11/2022. For this reason, we consider the case closed.

      Customer Answer

      Date: 09/14/2022

       
      Complaint: 18006420

      I am rejecting this response because: Business failure to admit system fails and not apologizing or looking into the matter to prevent this from reoccurring. Not recognizing they failed to respond on a timely manner. 


      Sincerely,

      *****************************

      Business Response

      Date: 09/16/2022

      Regarding the user's response, earnings in the amount of $108.33 were released to the user on 09/11/2022. For this reason, we consider the case closed.

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a dress from this company. Dress was substandard in quality and fit. Requested a refund. Followed all the instructions and guidelines. Refund was denied. Dress was not as shown or described. This company refuses to refund although I met all requirements.

      Business Response

      Date: 09/13/2022

      Regarding order #************d03128119c05, a Poshmark team member reviewing the case has followed up with the user on 09/12/2022. For this reason, we consider the case closed.

      Customer Answer

      Date: 09/13/2022

       
      Complaint: 18002383

      I am rejecting this response because:they simply dismissed me. They refuse to give me a refund although I qualify for one. They misrepresented themselves and denied my legitimate request for a refund.I have already returned the product to the company. They owe me a refund.I sent the tracking number as requested. I am entitled to a full refund. They never stated that all sales are final. I followed all the directions and even provided pictures. Please obtain my refund.

      Sincerely,

      ***********************

      Business Response

      Date: 09/16/2022

      Regarding the user's response, they have opened a complaint with their payment processor. For this reason, we consider the case closed.

      Customer Answer

      Date: 09/22/2022

       
      Complaint: 18002383

      I am rejecting this response because:they have defrauded me. They refused my reason for requesting a refund/ This company fabricated the reason I requested a refund refund/  I sent the dress back so they have the merchandise and I am entitled to a refund/ I sent them the routing number and packing slip. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/23/2022 a buyer bought a Coach Handbag from me two days later sent it back because she started it smelled of something. When I received the Coach Handbag it didn't smell of anything there was scratches on the bottom of the handbag that was not there. She damaged my handbag never returned the dust cover that came with the handbag and Poshmark only gave me a $10.00 credit. Unacceptable since I can't sell or use the handbag. I want replacement cost for both items in the amount of $350.00.

      Business Response

      Date: 09/13/2022

      Regarding order #********f9de514495a98fe5, the Poshmark dispute management team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item was not as described. For this reason, we consider the case closed. 

    • Initial Complaint

      Date:09/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had several orders returned due to hacking and it has made Poshmark miserable. The staff is rude and unhelpful and no one at Poshmark seems to care. I want my money on my sunglasses and my outfit returned.

      Business Response

      Date: 09/13/2022

      Regarding order #*******a99611e246667a7e5, earnings in the amount of $3.33 were released to the user. For this reason, we consider the case closed.

      Customer Answer

      Date: 09/13/2022

       Its about time one of my messages is answered. What about the sunglasses that I never received payment for or returned? Also the **** does not show deposited, it shows cancelled and only the buyer refunded. 
      Complaint: 17927022

      I am rejecting this response because:

      Sincerely,

      ***********************

      Business Response

      Date: 09/16/2022

      Regarding the users response, Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. For this reason, we consider the case closed.

    • Initial Complaint

      Date:09/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I request my direct deposit a month ago and it's still in progress and hasn't been sent to my bank. It suppose to only take 3 days. I have tried to contact customer service but they keep on ignoring me. I need my money. My user name is @********

      Business Response

      Date: 09/14/2022

      Regarding the user's earnings, a ********************** team member reviewing the case has followed up with the user on 09/14/2022. For this reason, we consider the case closed.

    • Initial Complaint

      Date:09/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a couple of payments from selling on poshmark, they wont let me transfer my money or use it on their site. I messaged them several times to get an explanation and fix this issue but they never respond. I want the money back that belongs to me from selling unfortunately on their site. They wont let me order. I have been scammed by a seller and sent me an item that didint match the description so i opened a case on poshmark and they closed the case unfairly in the seller favor so i opened a case on paypal for this and they suddenly didntet me use my account for anything anymore and wont even respond. That company is the worst i have dealt with. I just want my balance money back pls. Thank you

      Business Response

      Date: 09/08/2022

      Regarding the users transactions, Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. For this reason, we consider the case closed.

    • Initial Complaint

      Date:09/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order 6309914f1bcd2bf29dc99fb5 on 08-26-2022 on Poshmark.com. The seller (@karenepps417) stated the dress was a size 6 hemmed to fit 5 6 with 1.5 inch heel. The order arrived on 09-01-2022. I tried on the dress on 09-03-2022. I am 5'6" and the dress is 2" off the ground with no shoes on. I submitted a Problems / Order Inquiry on the Poshmark.com website describing the situation and included a photo with a measuring tape (attached). Poshmark.com states on their website claims made within 3 days of delivery for "Item not as described" is a covered refund but Poshmark.com denied my claim and responded:We have reviewed the case you submitted for order "NWT ***************** bridesmaid dress *****". Unfortunately, this case does not qualify for a return because: - Unfortunately, this does not qualify for a valid reason to return. We recommend that buyer's to ask as many questions as possible regarding fit, color, style, material, etc.- Welcome to relist in closet The return policy does not state that I had "to ask as many questions as possible." It states "Item not as described" which this situation falls under. Poshmark.com has a return policy on their website but they do not follow it. I want a refund for $157.67 for receiving a dress that was not as described on their website which I reported within 3 days as Poshmark.com requires. Please let me know if you require any further information to help resolve this issue. Thanks in advance for your help!

      Business Response

      Date: 09/08/2022

      Regarding order #*******f1bcd2bf29dc99fb5, the Poshmark ****************** team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item is as described. For this reason, we consider the case closed.

      Customer Answer

      Date: 09/09/2022

       
      Complaint: 17916409

      I am rejecting this response because:

      The response is generic and I disagree that the product I received is what what described by the seller on Poshmark.com. The product I received is 3.5 shorter than what was described. 

      Sincerely,

      ***************************

      Business Response

      Date: 09/14/2022

      Regarding the user's response, order #************************ did not qualify for an item not as described return as the item was not misrepresented by the seller. As stated within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. Therefore, we recommend that buyers ask questions regarding measurements and materials before purchasing an item to ensure it will fit and feel as expected. More information on Poshmarks policy can be found here: https://poshmark.com/posh_protect. For this reason, we consider the case closed. 

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/25 I sold a luxury Bag, a Louis ******* *******************. The buyer paid $495 and I shipped the next day. The ******************* was posted on Poshmark site with a crossbody strap. The item was packed and shipped exactly as pictured inside a dustbag. The buyer received on 8/29 and opened a case stating I did not include the shoulder strap. Buyer submitted pictures to Poshmark which are NOT the bag I sold. ***** stated she was unhappy with purchase and wanted a return. Poshmark ignored that buyer is falsely reporting an issue with item because she is trying to return the item period. Poshmark violated their own policy; if the buyer is unhappy with a purchase the buyer can reposh. The Louis ******* bag that is being returned is NOT the bag I sold. Poshmark needs to reimburse me for my sale immediately. I have excellent sales track, reviews, and shipping policy. I have had a luxury bag stolen from me due to Poshmarks lack of enforcing their policy for sellers. I request Poshmark reimburse me immediately for the cost of my Louis ******* ******* Luxury Bag. The item sold for $495. I attached my original listing for purchase. The buyer has sent to pictures to Poshmark which are NOT my bag. Poshmark sale number is: 63081d6c8e1e702c33c7c462

      Business Response

      Date: 09/08/2022

      Regarding order #*****d6c8e1e702c33c7c462, a Poshmark team member reviewing the case has followed up with the user on 09/08/2022. For this reason, we consider the case closed.

      Customer Answer

      Date: 09/09/2022

       
      Complaint: 17898300

      I am rejecting this response because:

      Poshmark gave me 95 posh credits to use on their site in response to my return case and the BBB complaint.

      Poshmark not enforcing their own policies has left me without a luxury bag I can now sell and it is a financial loss for me.  The sale price for this on Poshmark was $495  I expect to be reimbursed for the full cost of my luxury item.  Poshmark still owes me $400.

      The returned item is NOT my bag, and the authentication paperwork along with strap has been stolen by the buyer.

      Poshmark should have refused the returned and advised the buyer to reposh the item as it is their policy.

      I request Poshmark reimburse me for the outstanding $400.

       

       

       

       

       

      Sincerely,

      ***************************

      Business Response

      Date: 09/14/2022

      Regarding the user's response, a ********************** team member reviewing the case has followed up with the user on 09/13/2022. For this reason, we consider the case closed.

    • Initial Complaint

      Date:09/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an article of clothing on Poshmark (order 6306b85d66e9b6ccde80e07d). I received the wrong item. I contacted the seller and she admitted she did not send the right item and asked me to return it for a refund. I then immediately, on the same day, emailed Poshmark for direction on how to return the wrong item and get my money back. I also went to the order issue tab on Poshmark's website to open a case to request a return label and refund. The website was not working and would not let me submit my request to open a case. I tried multiple times. I have emailed Poshmark again each day that has passed explaining that the website would not let me open a claim. The only response I received was an automated response telling me to go to the website and open a case. I tried again and the site said I could not open a claim because 72 hours had passed. Again, I contacted customer support. Multiple times. I was asked, automated response again, to send photos of the item. I did this. I am now being told I may be able to return the item for an exchange, but the item I actually ordered and was supposed to receive is no longer available. There is nothing to exchange this wrong item for. I want my money back, I paid $71 for a pair of jeans I never received! The seller expects me to return the item at my own expense and says she will only refund me her earnings from this sale, which will amount to me getting around $46 back after initially spending $71 plus another $12 for return shipping ($93). This is not acceptable.

      Business Response

      Date: 09/08/2022

      Regarding order #****b85d66e9b6ccde80e07d, a refund in the amount of $71.11 was issued to the user on 09/02/2022. For this reason, we consider the case closed.

    • Initial Complaint

      Date:09/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase of a YSL bag on Poshmark. Upon receiving the bag I noticed that it had a strong odor of old perfume. Since I am fragrant sensitive I realized that I could not use the bag and the bag also had more wear than stated by the seller. I immediately informed Poshmark of the problem with the item and requested a full refund. After many communications Poshmark has refused to return my money.

      Business Response

      Date: 09/04/2022

      Regarding order #**f6e431955a4b3ae771f1e3, the Poshmark ****************** team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item is as described. For this reason, we consider the case closed. 

      Customer Answer

      Date: 09/04/2022

       
      Complaint: 17810981

      I am rejecting this response because:
      I informed Poshmark that the item spelled of old perfume and because I am fragrant sensitive I cannot use the bag. Also if you have the bag in person and not go by pictures you will see that it is not as described.  
      Sincerely,

      *************************

      Business Response

      Date: 09/08/2022

      Regarding the user's response, as stated within *********************** Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. After further review, Poshmark found that the item is as described. Since odor is subjective to each individual, Poshmark was forced to deny the return. For this reason, we consider the case closed.

      Customer Answer

      Date: 09/14/2022

       
      Complaint: 17810981

      I am rejecting this response because: The owner did not state that there was an odor. I cannot use this item because the smell causes me to be ill. Therefore I am requesting my funds be returned. Again I cannot use the purse because of the smell and I cannot afford to donate this amount of money.

      Sincerely,

      *************************

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