Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,827 total complaints in the last 3 years.
1,032 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/28/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $60 on July 29th for a Scooby Doo bucket hat and it hasnt given me any updated since that day.
Business Response
Date: 09/02/2022
Regarding the users claim, Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. For this reason, we consider the case closed.
Initial Complaint
Date:08/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an ****** shirt on August 20, 2022. The item that the seller described was a sweatshirt. I received the item on August 25, 2022 this item was NOT a sweatshirt at all. The material is a satin/shiny material not cotton at all. Upon seeing this I immediately contacted Poshmark and told them the item was not as described and want to return it to the seller. Poshmark responded to send them pictures which I did they then responded my case would be in review. They just responded back by email on August 27 and said they are NOT going to issue me a refund. I paid $25.66 for this item work hard for my money and Im not going to have an item sit here that I will never wear. I want to send the item back and be refunded my $25.66
Business Response
Date: 09/02/2022
Regarding order #*****e52b43a848221901d4c, the Poshmark ****************** team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item is as described. For this reason, we consider the case closed.

Customer Answer
Date: 09/02/2022

Complaint: 17785323

I am rejecting this response because:

THE **** WAS NOT AS DESCRIBED. THE **** WAS DESCRIBED AS A SWEATSHIRT IT WAS NOT. THE MATERIAL WAS A THIN SATIN/SHINY LIKE MATERIAL IT WAS NOT SWEATSHIRT MATERIAL AT ALL. THE **** HAS BEEN SITTING IN THE ORIGINAL PACKAGE SINCE I HAVE RECEIVED IT AND I DONT FEEL I SHOULD JUST HAVE TO EAT THIS EXPENSE FOR SOMETHING I WILL NEVER WEAR. I WANT POSHMARK TO REFUND ME FOR THIS ****. I HAVE MADE ALOT OF SALES, POSHMARK HAS MADE ALOT OF MONEY FROM ME FROM MY SALES AND I WANT A REFUND. BOTTOM LINE THE **** WAS NOT AS DESCRIBED I NOTIFIED POSHMARK ABOUT THIS THE SAME EXACT DAY I RECEIVED THEIR **** AND PER POSHMARKS POLICY I DID WHAT I WAS SUPPOSED TO DO AND WANT A REFUND AND TO SEND THE **** BACK TO THE SELLER SO SHE CAN REPOST IT. I SHOULDNT HAVE TO REPOST THE **** IAM NOT HAPPY WITH. POSHMARK CLOSED THIS CASE WITHOUT TALKING TO ME FIRST AND THAT IS WRONG. IF IAM NOT REFUNDED I WILL MOVE MY ****S TO ANOTHER SITE AND GIVE A TRUSTWORTHY BUSINESS A CUT FROM MY SALES DEFINITELY NOT POSHMARK

Sincerely,

*****************************
Business Response
Date: 09/08/2022
Regarding the user's response, the ********************** ****************** team found that the item is as described. We recommend that buyers ask questions regarding measurements and materials before purchasing an item to ensure it will fit and feel as expected. For this reason, we consider the case closed.
Customer Answer
Date: 09/09/2022

Complaint: 17785323

I am rejecting this response because:

per poshmarks policy if the item is not as described you are to contact them which I did IMMEDIATELY after receiving this item. Im not just going to eat the money that I spent on the item. I want to be refunded. THE **** WAS NOT A SWEATSHIRT. IT IS A LONG SLEEVE THIN SATIN MATERIAL SHIRT. THIS IS NOT A SWEATSHIRT AT ALL.
Sincerely,

*****************************
Initial Complaint
Date:08/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order over a week ago. Order no. 62f392592e25866031d6a251 And still haven't received it. Now I can't find my order and it looks like they changed the price on this item.***********************
Business Response
Date: 09/02/2022
Regarding order #**f392592e25866031d6a251, a refund in the amount of $20.79 was issued to the user on 08/31/2022. For this reason, we consider the case closed.
Initial Complaint
Date:08/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This seller sole me an item for ********************************************* a broken beat up box and it sparked/melted my outlet. Now I have to pay for an electrician to fix it. Once I received it I open I a dispute which was approved to ship back but now I'm responsible to pay more money to ship this heavy item back and paying for a new box big enough to fit this item.
Business Response
Date: 09/01/2022
Regarding order #**fca08c74bdbe09019ed5b4, a Poshmark team member reviewing the case has followed up with the user on 08/29/2022. For this reason, we consider the case closed.
Initial Complaint
Date:08/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a pair of Women Air Force 1s on 08/08/2022 and my earnings were $76. On 08/12/2022 my funds were supposedly sent to me and I shouldve received them within 3 business days but its been two weeks of me emailing and asking for my funds but never received a response. I feel ignored and angry at the poor customer service. All I want is my $76. I got paid for one pair of shoes I sold a week before within a day of earning being sent but havent received any from this one.
Business Response
Date: 09/01/2022
Regarding the user's earnings, a ********************** team member reviewing the case has followed up with the user on 08/26/2022. For this reason, we consider the case closed.
Initial Complaint
Date:08/25/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 18, 2022- I sold my first item on poshmark and the buyer asked me ship ASAP. I did same day.August 20, 2022- Both the tracking information on **** and the poshmark tracking information states the item was delivered. August 25- Ive sent 4 emails and none have been responded too. My funds have yet to be released. There is no case pending open against my item. Its been over 72 hours and I have not had my funds released. This is a terrible first use experience and I have made two sales. Im sure the second sale will be caught ** in this same drama. This is order number 62fe119bb03f9b233185a0d4
Business Response
Date: 09/01/2022
Regarding order #**fe119bb03f9b233185a0d4, earnings in the amount of $32.00 were released to the user on 08/25/2022. For this reason, we consider the case closed.

Customer Answer
Date: 09/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. BUT Funds are not being released after three days and the company never responded to any of my emails. I did get my money but this is awful customer service and a terrible first experience.

Sincerely,

***************************
Initial Complaint
Date:08/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ****************** pouch from a seller. I paid $142.67 for a fake item. I informed the seller. She said she got it as a gift and didn't know. She also said, if I kept it, she would refund me $70.00 back. The next day she said ************* said for me to contact them. I did (twice), and no response. This terrible company has no way to call, so you are at the mercy of email. Finally, 3-days later, they respond. After (about) 8 emails of explaining, Poshmark said they would refund the $70.00. I never got it. A week later, I emailed 4-5 emails, and they said if I returned the pouch, they would refund $70.00. So now they are keeping the other half of my money for a fake bag. I am attaching proof of the conversation between myself and the buyer. By the way, this came from the Poshmark cite. That means they saw (or can see) this conversation as well.
Business Response
Date: 08/29/2022
Regarding order #**c9bfed57600685e72c9869, a Poshmark team member reviewing the case has followed up with the user on 07/21/2022. ********************** has yet to receive any additional messages containing the information presented. It is highly recommended that the user contacts ********************** directly as soon as possible for further assistance. For this reason, we consider the case closed.
Customer Answer
Date: 08/30/2022

Complaint: 17765498

I am rejecting this response because: I have sent the information several times to Poshmark. The last reply was send the fake item back and half my money back, instead of me reciveing my refund of half (per seller).

Sincerely,

***********************
Business Response
Date: 09/02/2022
Regarding the users response, Poshmark has still yet to receive any additional photo's of the item or messages from the email address within this claim, containing the information presented. As mentioned, it is highly recommended that the user contacts ********************** directly as soon as possible for further assistance. For this reason, we consider the case closed.
Customer Answer
Date: 09/08/2022

Complaint: 17765498

I am rejecting this response because: I contacted Poshmark (3) times. No repsonse. See attached photo.

Sincerely,

***********************
Initial Complaint
Date:08/24/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 34 inch belt aigner, when I received the belt it was 28 inches. Emailed the seller to return item. She advised to go thru postmark. This is only the second time I have purchase an item. I received email from postmark to accept order. I did not realize that this finalized sale. The seller advise me to go on postmark and resell belt. I believe the seller commuted fraud on there website by advertising 34 inch belt and then sending a 28 inch belt. I would appreciate any help to resolve this problem.
Business Response
Date: 08/29/2022
Regarding order #**f6aa12964bd146f047e**a, a Poshmark team member reviewing the case has followed up with the user on 08/25/2022. For this reason, we consider the case closed.

Customer Answer
Date: 08/30/2022

Complaint: 17763707

I am rejecting this response because:
I want to continue with this . I would like a refund of $36.10 so I can ship back. This case is still open.

Sincerely,

*******************
Business Response
Date: 09/02/2022
Regarding the user's response, a ********************** team member reviewing the case has followed up with the user on 09/02/2022. For this reason, we consider the case closed.

Customer Answer
Date: 09/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This has been resolved. Thank you.

Sincerely,

*******************
Initial Complaint
Date:08/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, On 08/19/22 I purchased a pair of shoes on Poshmark.com for $168.74. The size that was posted is US ****. Unfortunately the size that was delivered to me was 9 1/2 which does not fit. I reach out to both the merchant and the seller of this issue, and I uploaded the necessary evidence of the incorrect order. I requested the items be returned for a refund but unfortunately that request was been denied by Poshmark.
Business Response
Date: 08/29/2022
Regarding order #**ff7ca1cfc66e260f0aa70e, as stated within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. The policy does not cover fit issues, meaning if an item does not properly fit. Therefore, we recommend that buyers ask questions regarding measurements and materials before purchasing an item to ensure it will fit and feel as expected. More information on Poshmarks policy can be found here: https://poshmark.com/posh_protect. For this reason, we consider the case closed.
Customer Answer
Date: 08/30/2022

Complaint: 17762163

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 08/31/2022
Hello, to provide more clarification on the matter. On 08/19/2022 I ordered a pair of Blundstone size **** shoes from poshmark.com. The size that was advertised was ****. However the shoe size that was delivered to me was 9 1/2. I immediately contacted Poshmark regarding this incorrect order, but they were unwilling to rectify this issue. I am reaching out to BBB to assist on getting back a full refund on my behalf. I Attached pictures of the website advertising size and the size that was delivered to me.
Business Response
Date: 09/08/2022
Regarding the user's response, the ********************** ****************** team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item is as described. For this reason, we consider the case closed.
Customer Answer
Date: 09/09/2022

Complaint: 17762163

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 09/13/2022
For clarification. I purchased a pair of shoes from Poshmark.com on 08/19/2022. The size that was advertised was ****. However the size that was delivered to me was 9 1/2 which does not fit. I reached out to poshmark to rectify this error, but I was denied a refund request.
Business Response
Date: 09/20/2022
Regarding the user's response, the ********************** ****************** team has investigated the photo proof with the listing and any comments. After further review, Poshmark found that the item is accurately represented within the listing description, stating US size ****/** size 9.5. As the size in question was disclosed within the listing, the Poshmark Agent reviewing the case was forced to deny the case for a return. For this reason, we consider the case closed.
Customer Answer
Date: 09/27/2022

Complaint: 17762163

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 09/27/2022
For clarification. I purchased a pair of shoes from Poshmark.com on 08/19/22. The shoes size that was advertised at the time of purchase was ****. However the pair that was delivered to me was 91/2. I reached out to the company for a return/ refund, but I was denied a refund. I attached pictures of the advertised shoes and the conversation with the seller and Poshmark.
Business Response
Date: 10/01/2022
Regarding order #**ff7ca1cfc66e260f0aa70e, as stated within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. The policy does not cover fit issues, meaning if an item does not properly fit. Therefore, we recommend that buyers ask questions regarding measurements and materials before purchasing an item to ensure it will fit and feel as expected. More information on Poshmarks policy can be found here: https://poshmark.com/posh_protect. For this reason, we consider the case closed.

Customer Answer
Date: 10/02/2022

Complaint: 17762163

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:08/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
62f107a8cbda47e1e7afeac7 Buyer asked a lot of questions prior to purchase, with one of the questions being to post a video of the dress, which I did, so I have a video of the whole dress right before the sales. ***** then purchased and asked the dress to be shipped right away since it will be used for her brothers wedding the next week. So I shipped promptly on the date of purchase. Once the package arrived, buyer stated that the item had a stain, which was not there when I packed or in the video I took of the dress just few days prior. But to keep buyer happy, I told her to initiate a refund. However, buyer disappeared for a few days then came back asking me to pay a dry cleaning fee or a seamstress fee for her off the app to cover the stain that was not there when I shipped the dress, even after I insisted to request refund and that I wouldnt send money outside of the app, buyer was pressuring me to send her money.Poshmark approved the refund however the buyer disappeared and is not sending the dress back. The behavior clearly pointed towards the buyer being a scammer whos used the dress for a wedding and then trying send a damaged down back for a refund.Ive attached a screenshot of the dress taken Aug 9th with the same spot that she claimed had a stain circled. As you can see, theres no stain.Ive also attached screenshots of general condition of the dress. Theres no visible sign of wear. And in the description I clearly told the buyer that its been used and in excellent condition. Which it was when it left my house.I have a long history of sales and 5 star reviews. I do not sell damaged garments. Plus the dress was only worn once and dry cleaned.I would like the fund for this dress release asap.
Business Response
Date: 08/29/2022
Regarding order #**f107a8cbda47e1e7afeac7, a Poshmark team member reviewing the case has followed up with the user on 08/26/2022. For this reason, we consider the case closed.
Customer Answer
Date: 08/29/2022

Complaint: 17761596

I am rejecting this response because: the business reached out to me that its passed the 3 day deadline for buyer to return this dress to me but they will wait several days to release my payment. Its been more than several day. Buyer is scamming me out of my dress. Made up a stain to try to get me to put them money outside the app, and now refusing to return the dress so o cant get my payment but do not get the dress back either. And Poshmark is supporting this. This is unacceptable and I would like my payment released asap.

Sincerely,

Daneeya Bunnag
Business Response
Date: 09/02/2022
Regarding order #**f107a8cbda47e1e7afeac7, earnings in the amount of $387.63 were released to the user on 09/01/2022. For this reason, we consider the case closed.

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