Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,827 total complaints in the last 3 years.
1,032 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a sale on this platform and promptly shipped the items. After 72 hours Poshmark is supposed to automatically release my money but they never do. Its been well over 72 hours and I still dont have my money. Im now out the items I sold and the money Im owed. They are stealing money!!
Business Response
Date: 08/29/2022
Regarding order #**fd5065f4e525582842ceca, earnings in the amount of $25.60 were released to the user on 08/23/2022. For this reason, we consider the case closed.
Initial Complaint
Date:08/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two suitcases for $371 and the shipping was supposed to be free. I was supposed to receive them by now but the items were shipped back to the seller. Now the seller is asking me to pay $23 more in shipping. I no longer want the order as it will arrive too late and I cannot and do not want to pay $23 for shipping as the shipping was listed as free on the item and that is the only reason I purchased at the price that I did. I have been asking them for a refund for several days now and have not gotten a response from them. I would like the refund I am owed as well as a response from the company. This is horrible customer service and other companies similar to them respond within 24 hours and actually help you while Poshmark does absolutely nothing. This is a platform make for scammers and I will never use it again once I get my refund.
Business Response
Date: 08/29/2022
Regarding order #**f97a822938f8b2e0aac38a, a Poshmark team member reviewing the case has followed up with the user on 08/23/2022. For this reason, we consider the case closed.
Initial Complaint
Date:08/22/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3rd August 2022, I got a bag sold, order number is 62e35c045c6ef669faf087d1, being a new seller, I didn't know that I had to use the shipping label, I just took the buyer's information from the shipping label, because I'm also a seller on different platforms like ***** Etsy, and Mercari..., I always ship my products and add the tracking number to my orders, I shipped the bag to the buyer via **** shipping company, I wanted to add the tracking number to the order for the buyer track his order, I was surprised that there is no place to add the tracking number, At that moment, I tried to contact the support team, I sent them a message explaining the problem in detail and asked them to change the tracking number but to no avail, I sent a message to the support team i asking for an answer why cancel the order and cancel, then reply to me that they will tell their agent to check the tracking number you provided them, and I will be answered within two weeks, on 21/08, Then they replied that they could not help me in solving this problem and they would not compensate me because the agent told them that the address of the tracking number does not match the address of the buyer, and this is all wrong. In addition, they accused me of being a fraud. Immediately after that I went to the headquarters of the **** shipping company and they provided me with the shipping proof. I will attach it with this message, Not to mention that this platform does not care about the interests of customers as the simplest example is the delay in responding by the support team and not solving customer problems well and providing compensation if a problem occurs, also accusing customers as fraudsters..., you can confirm all these cases on the comments on their ******** posts and also the posts on the ****** search engine, there are many people suffering in silence with this platform. Now I hope you can help me solve this problem please. And accept my highest appreciation and respect.
Business Response
Date: 08/29/2022
Regarding order #**e35c045c6ef669faf087d1, the Poshmark Management team thoroughly investigates every claim. USPS representative confirmed that the address on the parcel did not match the buyer's address. For this reason, we consider the case closed.
Customer Answer
Date: 08/30/2022

Complaint: 17752744

I am rejecting this response because: I contacted the shipping company **** and they provided me with the shipping proof. I attached it to the first message. I want to appeal this decision and compensate me.

Sincerely,

*********************
Business Response
Date: 09/01/2022
Regarding the user's response, our **** representative confirmed that the address on the parcel did not match the buyer's address. Our Poshmark Disputes team throughly investigates every claim and all details provided. For this reason, we consider the case closed.
Customer Answer
Date: 09/06/2022

Complaint: 17752744

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:08/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon BBB team,This is in detail the information about the issue I have:On 8-19-2022, I bought, a dodge *************** leather jacket from Poshmark with order number 62fd09b5dfb4548a3c75fe14, from the seller ID: Sohinana; I received the item on 08-21-2022. Unfortunately, the jacket was not made of real leather, the jacket has also several wrinkles, this jacket is not as described because is a counterfeit item. Even so the advertisement states real leather that doesnt mean that is real leather until you received the item. I took the jacket with a tailor to ask about the wrinkles and the tailor mentioned that those wrinkles are permanent and not erasable because the jacket is not made of real leather.I established contact with the seller, asking about a return and the seller never responded.I contacted Poshmark for support on a counterfeit item and they released the payment to the seller and they basically said:"Hi there,Thanks for writing in. After reviewing the seller's listing and your disoute and email, our team has decide that your item is as described. Therefore, we are unable to offer you compensation or further assistance with this order. moving forward, we suggest asking clarifying questions in the comment section regarding the item prior to purchasing"We appreciate your understanding Best,****** *************Basically I'm stuck with a counterfeit item that I want to return. Poshmark is literally washing their hands on this situation, the seller ghost on me and now I'm the one stuck with a counterfeit item. I want my money back and I want to return this item.I need help.Sincerely,**************
Business Response
Date: 08/29/2022
Regarding order #**fd09b5dfb4548a3c75fe14, the user has opened a complaint with their payment processor. For this reason, we consider the case closed.
Customer Answer
Date: 09/01/2022

Complaint: 17753066

I am rejecting this response because:
I did not accept the order because of the issues I have with item, I communicate with the
seller right away about the issues and I contacted poshmark to notify the issue and poshmark release the payment without
my cosent or investigating the issue.
Why do I have to accept a counterfeit item and be denied to return the item?
When I have all the right to do so when the item is not as described and also using false advertising from
the internet.
I want my money back and the prepaid label to return your item.

Sincerely,

*************************
Business Response
Date: 09/03/2022
Regarding the user's response, the user has opened a complaint with their payment processor. We recommend contacting your payment provider for more information. For this reason, we consider the case closed.
Customer Answer
Date: 09/07/2022

Complaint: 17753066

I am rejecting this response because:
The item received is not as described, counterfeit item, also I never accept the order because the item was not legitimate and I never approve to release the payment, I contact poshmark support and they didnt do anything about it rather then ignore my situation and release the payment.
Why do I have to get stuck with a counterfeit item?
I want my money back and a prepaid shipping label to return your item.

Sincerely,

*************************
Initial Complaint
Date:08/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent over the sunglasses to the girl that purchased it, it got received in ******* **. I made a claim with **** they told me she received it, but poshmart refunded her the money and stole my sunglasses.
Business Response
Date: 08/27/2022
Regarding order #**f04566de6edc191c18d1af, earnings in the amount of $200.00 were released to the user on 08/23/2022. For this reason, we consider the case closed.
Initial Complaint
Date:08/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband recently bought A Louis ******* bag from their website. As soon as we received it we realized it was a fake. It has chemical smells in the tag inside has a barcode that when you scan it it takes you to a site in *****. We immediately contacted the company and they responded that the complaint was not enough they wanted pictures. I sent a second complaint which is difficult enough for me considering Im terminally ill and I cant type I have to use sites that use the microphone. I sent a second complaint with a picture showing the tag they said they didnt get it. My husband sent a third complaint This morning and the jerk is handling my case thinks its funny and is now threatening me and trying to be tough by telling me that if they dont get an actual complaint from me then in the next 24 hours theyre going to release the funds to the seller in I wont get any refund I told him what I thought of him and said that thats not gonna happen. We have submitted three complaints not my problem if they cant open them and find them its on their website unless theyre that dumb and we submitted the correct information with pictures to identify the bag. It sounds like this whole website is a complete scam. My husband is in contact with his bank however I am filing a complaint here because I want to make sure my husband gets his money back these people are obviously used to playing jokes on people and scamming them and thats not gonna happen to us. We have done everything we were asked to do in the ears still refusing to send the return label so that we can get our money back. And then hes going to threaten me and say I have 24 hours to file a complaint maybe he should open his eyes and check his computer so he can see the three complaints weve submitted. Im also reporting him to the *** since he thinks its funny to tell me to get help when Im terminally ill I guess he thinks Im just supposed to run out to the street and get someone help me
Business Response
Date: 08/27/2022
Regarding order #5d3a55b601e204a2ff211922, the user's return case was approved. They were provided with a return shipping label on 08/22/2022, in order to send the order they received back to the seller. Once the return package has been delivered, Poshmark will process a full refund within 24 hours. For this reason, we consider the case closed.
Initial Complaint
Date:08/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ladder from Poshmark in order to use to it to climb a small platform in my bedroom. The item description contained nothing about the dimensions or the size of the product. Merely one hidden comment somewhere down on the page that said its a counter top (btw which is not a very descriptive word). What I received was a piece of wooden c*** painted white which doesnt even seem remotely decorative and nonethless is certainly not a ladder. The picture was deliberately taken in such a way that makes the ladder look much bigger than this piece of c*** actually. I suggest everyone stay away from this scammy business in particular this seller @gynettem. I raised a case with Poshmark and they wouldnt consider any of the evidence I presented in accepting my return.
Business Response
Date: 08/27/2022
Regarding order #**f850503d6092b3d1be1522, the Poshmark ****************** team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item is as described. For this reason, we consider the case closed.
Initial Complaint
Date:08/19/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a luxury item on Poshmark website. Poshmark provides the shipping label and delivers to the buyer. There is no option for the buyer to purchase insurance to the package. The item was shippped on timely manner , however the post office lost the package . I sent several emails to look for a solution. They take several days to repond your email. No resolution was given , except that they haven't received the package etc. I contacted the post office and since Posh pays the shipping for luxury item , thye don't declare the value of the purchase. The **** stated that the value declare was $100 , and I was supposed to get $790 for my sell They have no intention on resolving any issues I have attached copies of the receipt for the sale , plus also all the email interactions with them
Business Response
Date: 08/25/2022
Regarding order #*******a8a92fb9148c23a04, a Poshmark team member reviewing the case has followed up with the user on 08/22/2022. For this reason, we consider the case closed.
Initial Complaint
Date:08/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I listed an item for sale on Poshmark on August 10th, 2022 and it was purchased on August 12th, 2022. Feeling apprehensive of the deal due to some interactions with the buyer before shipping, I made sure to document the packing process by taking pictures and video of the item's condition before and as I packed it. Once it arrived at its destination, the buyer immediately asked for a refund due to "undisclosed damage" that was, by video evidence, clearly not there when shipped. I reached out to Poshmark with the video and pictures to show that there was no damage, undisclosed or otherwise, and they still approved the return and refund within a few hours of the request. I did everything Poshmark tells you to do before shipping to protect against such disingenuous people, and still they auto-approved the return. Attached to this complaint are the photos and video I took before shipping. Poshmark does not act in good faith with sellers.
Business Response
Date: 08/25/2022
Regarding the order #**f67b0e65df9face1480d88, the buyer reported damage on the item. As the area in question was not disclosed within the listing, the Poshmark Agent reviewing the case was forced to approve the case for a return. A Poshmark agent followed-up with the user on 08/18/2022 and recommended that the user inspects the item in-person upon its return and provide us with the photos and description of what is not in the same condition. For that reason, we consider this case closed.
Customer Answer
Date: 08/26/2022

Complaint: 17741232

I am rejecting this response as Poshmark is implying I lied to or deceived potential buyers by not disclosing damage. Again, there was no damage prior to shipping the item, video and photographic proof was provided to Poshmark after the return request was made showing the item with no damage as I wrapped and packed it.

Sincerely,

*****************************
Business Response
Date: 09/01/2022
Regarding the user's response, the ********************** ****************** team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item was not as described. For this reason, we consider the case closed.
Initial Complaint
Date:08/18/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a bag from a poshmark seller and specifically asked if it had any cracks or exposed piping. Seller responded it was in perfect condition. Purchased the bag but received it with torn leather and piping sticking straight out. Contacted Poshmark and they agreed it should be returned to the seller due to not being represented correctly and my money refunded. They sent a shipping label to return the bag to the seller. I mailed the bag back to seller. Delivery of bag was attempted Aug 6 according to the tracking number but no one was there to sign. Fast forward Aug 11 seller told me she would return from work on Aug 15 and retrieve the bag from the post office. Its now Aug 18 and she has not retrieved bag which means no refund for me and bag will be shipped back to me on Aug 20 according to the post office. I do not want the bag as it was misrepresented and I have pics to prove it. Poshmark even agreed to the return and refund but seller must pick bag up. Both seller and postmark have not responded to recent emails. I want my $449 back!
Business Response
Date: 08/25/2022
Regarding order #**cf5119528779d7453a4990, a refund in the amount of $449.47 was issued to the user on 08/21/2022. For this reason, we consider the case closed.
Customer Answer
Date: 08/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Poshmark.com is NOT a BBB Accredited Business.