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Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Electronic Arts, Inc. has 12 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 228 Customer Reviews

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    Review Details

    • Hannah D

      Date: 02/09/2024

      Hannah D

      Date: 02/09/2024

      Been fighting with their support since October 2023 with crash issues after I purchased $400 worth of ingame currency to help with quests. After the latest update (end of January this year) the bug that had been plaguing me has finally been fixed, but they refuse to compensate me for what I purchased or the time I've spent dealing with this issue.This garbage is unacceptable! That includes:$400.55 worth of purchases $5.39 - event starter pack - ********************* $53.99 - truckload of life points - **** gold coins $21.59 - big bundle - 500 gold $21.59 - massive LP monthly card - certain *** per day, not currently in the store $53.99 - swimming pool of social points - 720 purple coins $16.19 - currency bundle - ********* green, 100 gold $11.87 - jumbo toolbox- ***** suburbs helper (doesn't seem to be active? )$21.59 - piata of social points x3 - 240x3= 720 purple $21.59 - superlative SP monthly card - certain *** per day, not currently in the store $107.99 - boatload of life points - **** gold $21.59 - jumbo toolbox #4 - caf managers (still active)= = =**** purple social points **** gold life points *****, 500 green simoleans Plus whatever for the monthly ******* cards

      Electronic Arts, Inc.

      Date: 02/12/2024

      To whom it concerns,Thank you for your feedback, and I am sorry if your game and/or support experience were not up to your expectations.From reviewing the account linked with the provided email, I cannot confirm that any contact has been made prior to today to us to work through these issues. If you still need help, please contact us throuygh our support website at help.ea.com, or through the in-game functionality for the title you are referancing.We would be happy to help!EA Help Electronic Arts

    • Joseph J

      Date: 02/07/2024

      Joseph J

      Date: 02/07/2024

      I have played multiple madden games in the past and have always been able to claim twitch prime drops I have never had a problem till madden 24. I have been trying to figure this out using the customer service tools for 2 months that they give you at ea help which are terrible everyone reads the same script and no one is able to help all i have gotten is how all the sudden my ea account is not able to be reconected even though i never changed anything as it says that it can only be connected once in a lifetime. I have already talked with twitch/amazon services and they all say it is ea sided. I am now done with purchasing any ea title as i have wasted multiple hours talking with customer **************************** watching livestreams to earn rewards I never gained.

      Electronic Arts, Inc.

      Date: 02/09/2024

      To whom it concerns, thank you for your feedback,We are sorry that your experinece with our support was not up to your expectations.You can find help with linking your EA and Twicth accounts in the following article: ***************************************************************************************************** you require additional assistance, please let us know through our help webiste at help.ea.com, or on our community forums at **************************************************************************** Thank you.EA Help Electronic Arts

    • Aidan W

      Date: 01/19/2024

      Aidan W

      Date: 01/19/2024

      I have played various EA sports games for 2 decades. Recently, my account was banned from Madden 24 without explanation. I have reached out to EA help several times and have not been told the cause for my ban or had the opportunity to actually speak with a representative. This company uses heavy automation for these decisions and is typically unwilling to admit when these systems suffer from errors. Moving forward, I will be avoiding purchasing products from this company.Cheers.

      Electronic Arts, Inc.

      Date: 01/22/2024

      We will contact the player and address this complaint.- EA Help

    • John E

      Date: 01/11/2024

      John E

      Date: 01/11/2024

      To whom it may concern, Ea Sports is a terrible company who bans its users on madden for cheating after you spend hundred of dollars on its game. They never respond to you through email to tell you exactly what you did just that you were cheating its ridiculous. And the wait time to actually talk to somebody is atrocious, we are in **** it should not be that difficult.

      Electronic Arts, Inc.

      Date: 01/12/2024

      We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

    • mekhi m

      Date: 01/10/2024

      mekhi m

      Date: 01/10/2024

      ea banned me for no reason on the day before Christmas and Im still banned and it has been 14 days, I want this to be resolved immediately

      Electronic Arts, Inc.

      Date: 07/15/2024

      Upon review, the review appears to be related to a ban. Given that weare unable toprocess a dispute for a sanction through the Better Business Bureau, we request that you follow the steps provided in the initial email.Thank you for sharing your experience with us.Electronic Arts EA Help

    • Gi S

      Date: 01/10/2024

      Gi S

      Date: 01/10/2024

      EA practices and treatment of customers who play Covet Fashion Game is unfair and cheating! They have the worst customer support service that does not help customers at all! They cheat their customers from scores and prizes in game, they do not respect their customers and never solve any of the issues we send in tickets and do not fix glitches that ruin the game and aggravate players. The worst customer support!q

      Electronic Arts, Inc.

      Date: 01/12/2024

      The account in question is not associated with the email address or information provided with this report. Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at covetfashion.com/ where we'll be happy to assist.

    • Nick M

      Date: 01/03/2024

      This app has gone downhill, in terms of their customer service. Apparently they are told to follow strict guidelines and continually, despite me being a player who has literally, not figuratively spent thousands upon thousands of dollars for them, they make you jump through hoops after hoop, and when you have proven, your issue is legitimate, they create another hoop, or they repeat the same questions with the hope that you just give up. I have Multitudes of proof on this exact fact. Their customer service needs to be severely severely upgraded.

    • Rachel E

      Date: 12/28/2023

      Rachel E

      Date: 12/28/2023

      EA has known for years about an issue with **** 3 expansions not downloading properly. They have no solution. Yet they continue to sell these products, even actively promoting them in sales. They are fine accepting money, but they have no solution to the fact that the purchased product can't be installed. They promise they're working on a solution but have been making this promise for years. Either figure out how to make these games downloadable or quit selling them. It shouldn't be that hard.

      Electronic Arts, Inc.

      Date: 01/03/2024

      To whom it concerns,Thank you for your feedback and we are sorry you did not enjoy the **** 3 content as much as we would have hoped.I can see that you contacted our support and your request was resolved successfully.In future, should you wish to provide feedback to our team, please feel free to do so directly through our Answer HQ community forum: **************************************************************************** Thank you.EA Help Electronic Arts

    • John W

      Date: 12/25/2023

      John W

      Date: 12/25/2023

      EA enables hackers! They also ruined Battlefront 2. I wouldnt recommend buying from this company.

      Electronic Arts, Inc.

      Date: 01/02/2024

      Thank you for bringing this issue to our attention. Unfortunately, the account in question is not associated with the email address or information provided with this report. We are unable to discuss account details without verifying the account holder and request the customer to open a case with us at *************************** where we'll be happy to assist.Kind regards,EA Help

    • Chloe J

      Date: 12/22/2023

      Chloe J

      Date: 12/22/2023

      customer service makes me want to jump off a bridge so i dont have to live on the same planet as these people

      Electronic Arts, Inc.

      Date: 12/28/2023

      Thank you for bringing this issue to our attention. The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at help.ea.com should any other issues arise. Kind regards,EA Help

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