We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Reviews

This profile includes reviews for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Electronic Arts, Inc. has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.08

    Average of 226 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Michael J

      Date: 04/09/2023

      Michael J

      Date: 04/09/2023

      Absolutely horrible company. Games are rigged like crazy and they dont care about their customers. Might as well just burn your money instead of giving it to these thugs.I stopped buying their garbage years ago and played a few FIFA 23 games this year and boy oh boy it was awful.

      Electronic Arts, Inc.

      Date: 04/10/2023

      Hello,Thanks for your feedback. We hope that in the future, we can meet your expectations.Should you require assistance with any EA games, please get in touch with us at help.ea.com, and we'll gladly assist.Best regards,EA Help

    • Devynn B

      Date: 04/06/2023

      Devynn B

      Date: 04/06/2023

      The tech support was absolutely horrible. 1. It was impossible to get in touch with any support. When I contacted them via their email support, they took more than 2 weeks to respond, and then told me to contact them on live chat and ended my support ticket without consent. 2. After the two weeks of waiting for a response, I managed to get a hold of live chat after 20 minutes of waiting. I had an account issue that needed resolving, and I was informed that the only way to resolve the issue was to merge my 2 accounts. After "merging" my accounts, I logged in to find that not only did my primary not get updated, but my secondary account was completely deleted, which means I lost ALL of my purchased games and add-ons. Tech support then immediately declared the issue solved, and unilaterally closed the live chat window. I did not get the merged games/items and they had effectively deleted my secondary account while assuring me repeatedly that my game libraries would be combined. This is unacceptable -- I had to open a third support to try and get it resolved. They finally resolved it after the support person sent me the wrong game three times. Exhausting.

      Electronic Arts, Inc.

      Date: 04/07/2023

      Thanks for your feedback.We hope that from now on, we can meet your expectations.For assistance with any other issues, please contact us at help.ea.com, and we'll be happy to assist.Best regards,EA Help

    • Paul B

      Date: 04/02/2023

      Paul B

      Date: 04/02/2023

      My EA PlayStation five account was banned for no reason. Now when I try to contact the company I get no information back now all these games Ive spent money on I cant play. I feel like this is just robbery and gross.

      Electronic Arts, Inc.

      Date: 04/03/2023

      Thank you for bringing this to our attention. Upon review, we request the customer contact us at *************************** and well be happy to assist. Kind regards, EA Help

    • Toby Lee M

      Date: 03/25/2023

      Toby Lee M

      Date: 03/25/2023

      I subscribed to Star Wars: The Old Republic and my computers specs exceed the system requirements by a considerable margin however I was unable to get the game to work. I validated files and even reinstalled the game to no success. I canceled my subscription within a few hours of subscribing because I was unable to play and tried to contact EA to get a refund. The phone number provided states that no one is available to help and hangs up. The chat cannot be accessed unless you have an EA account set up which I do not have or wish to have and quite frankly should NOT be a requirement. The webpage for emailing issues to EA regarding this game would not work and kept saying to "refresh and try again". Seems like EA doesn't want to be contacted. Bad business.

      Electronic Arts, Inc.

      Date: 03/27/2023

      Thank you for bringing this issue to our attention. Unfortunately, the account in question is not associated with the email address or information provided with this report. We are unable to discuss account details without verifying the account holder and request the customer to open a case with us at *************************** where we'll be happy to assist.Kind regards, EA Help

    • Howie F

      Date: 03/21/2023

      Absolutely trash. Ban you from games and dont even give reasoning. One of the worst companies to deal with. They have no real customer service

    • Aaron C

      Date: 03/21/2023

      Aaron C

      Date: 03/21/2023

      What I seek should be standard to the company's customer service, and I feel that I am not being heard in addition to hundreds of others! I made an EA account which is the only way to partake in the online portion of the game's release. In addition, I use gaming with friends as an outlet for my mental health. I made an EA account when I was 15/16, and now, at 31, I can't recall the credentials they are requesting! They have no other way of proving that I am to say who I am, even though I have a GOVERNMENT ID stating who I am exactly. The use of outsourced customer service with the same poor structured template of helping people is not what I expected when purchasing a game that is *****. I want to access my account and continue to play games with people I love. Can this happen!!!!

      Electronic Arts, Inc.

      Date: 03/22/2023

      The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at help.ea.com should any other issues arise.

    • Alex C

      Date: 03/17/2023

      I bought a Tapjoy deal worth ****** coins and they did not honor the purchase. Ive been playing this game for a few years. I usually pay in $10 a month to support the game to advance my golf bag to a competitive level. This part seems fair and fun.However, you need gems to purchase and use better golf ***** to win more than 50%, so occasionally youll need to buy more gems. I have used Tapjoy offers in-app to get these gems, and the last two times, ****** has misplaced my purchase right away. Ill be reporting both these services to the Better Business Bureau. Golf Clash says they are not accountable or knowledgable enough to know their own offers, so here we are.Please report them as well if you are going through the same problems. Ill be posting this information all around so that people are informed of Playdemics Golf Clashs shady business dealings and their poor customer service.

    • Fred A

      Date: 03/16/2023

      Fred A

      Date: 03/16/2023

      Let me start off by saying I'm an older man that only plays ****** as my escape from reality. The end of last year I encountered my first issue where I purchased a player from the auction house. The player ended up disappearing and I lost the 600k. I contacted EA a few times via phone and got different answers. I ended up realizing that nothing is going to get fixed, so I let it go and they ended up closing the ticket I created. This morning I wake up to an email that says they wiped my account of the 5.3 million coins I earned via hard play and countless hours of playing. They said I supposedly used a 3rd party site to purchase coins which is absolutely false. I opened another case, and it is supposed to take 30 days to review. Therefore, I have no coins to use on all the new content that came out today. I have played madden since it came out and never had this many issues as I've had last year into this year. This is the worst customer service I've ever encountered, and this will be the last year I play this game if my account isn't rectified.

      Electronic Arts, Inc.

      Date: 03/17/2023

      We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

    • Miguel M

      Date: 03/03/2023

      The worst customer service experience I have ever had with any consumer related product or experience as a consumer. I'm pretty sure whoever they contracted to be their service reps are actually attempting to steal identities, based on the fact they wanted not just my credit card info, but also SSI and IP address.Since when in the world is this required, in order to play a video game they make....!?

    • Jesse D

      Date: 03/01/2023

      Jesse D

      Date: 03/01/2023

      This company is a joke. I have contacted EA support several times through their prescribed processes to resolve issues, however I never receive a response (not even automated).

      Electronic Arts, Inc.

      Date: 03/07/2023

      Hello,We welcome you to open a case with us through our help site at the link below, where we'll be happy to assist.************************************************************************* Help

    Electronic Arts, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.