Reviews

This profile includes reviews for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Electronic Arts, Inc. has 12 locations, listed below.

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  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

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  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

• 

  Electronic Arts Inc.

  9001 N I-35 Suite 110 Austin, TX 78753

• 

  Electronic Arts

  605 Crossroads Parkway Bolingbrook, IL 60440

• 

  Electronic Arts, Inc.

  200 4445 Calgary Trail Edmonton, AB T6H 5R7

Review Details

• Review fromRyan S

  Date: 02/27/2023

  1 star

  Ryan S

  Date: 02/27/2023

  Bought Madden 23 digital on Ps5 and the game is broken. I had put in hours on the game mode connected franchise only for it to randomly crash. It was then I discovered my save file was corrupt. I went back in to an older save file and made a backup. Again, a short time later the game crashes and all save files are corrupt. It's one thing to have bad gameplay but when your game is completely nonfunctional there is no excuse for that. Can't believe I spent money on such a faulty product. It's 2023 and a video game company can't make a playable game! Pathetic!

  Electronic Arts, Inc.

  Date: 02/28/2023

  Thanks for the message!We welcome the fan to open a case with us at help.ea.com where we'll be happy to troubleshoot any account or technical issues.We also welcome them to report any game issues or join in the conversation on our Madden Forums here: ***************************************************************************** Electronic Arts EA Help

• Review fromJaicee D

  Date: 02/17/2023

  1 star

  Jaicee D

  Date: 02/17/2023

  Changed from Origin to the EA app which is complete garbage. Cannot play any of my games and because I bought them prior to the update, they will not refund me any of my money. So I paid for games I can no longer access. Greedy evil company that steals people's money and doesn't do anything to fix the issues.

  Electronic Arts, Inc.

  Date: 02/20/2023

  Thank you for bringing this to our attention. Upon review, we request the customer contact us at *************************** and well be happy to assist. Kind regards, EA Help.

• Review fromDerek M

  Date: 02/14/2023

  1 star

  Derek M

  Date: 02/14/2023

  Scammers man, straight take your money and don't even give what you paid for even when you have the receipt, I suggest nobody shop with them ever again

  Electronic Arts, Inc.

  Date: 02/15/2023

  Thank you for your feedback. At EA, we always appreciate the opportunity to improve our products and services. If you are experiencing issues with a product or service you purchased, please contact our support at help.ea.com.

• Review fromMichelle D

  Date: 02/10/2023

  1 star

  Michelle D

  Date: 02/10/2023

  EA Sports is a rip off. If you need help you get sent to an overseas person who gives you canned responses and cannot help you with your issue. Only response was we can unlink your account and you lose everything but hey you can start again! Good news. I have worked customer service for ************************ and have never been treated so poorly from a company. Don't bother to contact ***************** If you cannot figure it out on your own, delete the game and move on.

  Electronic Arts, Inc.

  Date: 02/13/2023

  Thank you for bringing this to our attention. Upon review, we request the customer contact us at *************************** and well be happy to assist. Kind regards, EA Help.

• Review fromcody t

  Date: 02/07/2023

  1 star

  cody t

  Date: 02/07/2023

  i am done buying from ea. how these people are not sued or arrested for fraud is just insane to me. idk how many games i buy from these scum bags just to get an error later from their pos launcher and that's it. nothing is ever done and i am never able to play the game again. they have stolen so much money from me and nothing is ever done. just keep stealing money from us and when a guy blacked out storms ur HQ and lights the place up you can guarantee there will be no symphony. hope you all and your families rot in ****.

  Electronic Arts, Inc.

  Date: 02/08/2023

  Thanks for the message. We welcome them to reach out to us at help.ea.com if they have any account or technical troubleshooting we can assist with. We'll be happy to help!
  
  

• Review fromDevin T

  Date: 01/21/2023

  1 star

  Devin T

  Date: 01/21/2023

  Electronic Arts *** has produced sub par games for customers. These games (Madden 23) do not work. When you contact EA HELP all they say is we are working on it please be patient. The game hasn't worked since Sept of 2022. Still no fix in the foreseeable future. I want to warn anyone reading this to not purchase any EA TITLES.

  Electronic Arts, Inc.

  Date: 01/23/2023

  Thank you for bringing this issue to our attention. The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at help.ea.com should any other issues arise. Kind regards, EA Help

• Review fromEmilie S

  Date: 01/18/2023

  1 star

  Emilie S

  Date: 01/18/2023

  Fraudulent charges on my bank statement, showing monthly charges began only days AFTER I cancelled a subscription service. AND even though my card on file was being charged monthly, I was not receiving the services being paid for. Ironically, this meant that I couldn't even contact them at "help.ea.com for further assistance" because I'm not a subscriber!! No response to emails sent to the "support" email address (not even an automated reply), no means of contacting via the forums, no means of contacting 'in-game'. My only recourse was to call and speak with someone in a call center half a world away. I called and spoke with customer service regarding the fraudulent charges, and they literally said "we can't help you" because they also show that I canceled my subscription. When I asked to elevate my concerns, I was told that it was "against policy" and that there was no supervisor to speak with. Against policy?! Unreal!If my bank is unable to reverse these charges, I am filing an official dispute with BBB.

  Electronic Arts, Inc.

  Date: 01/20/2023

  Thank you for your feedback. If you are still seeing charges on your account we would ask that you contact our support at help.ea.com.

• Review fromJosh C

  Date: 01/11/2023

  1 star

  Josh C

  Date: 01/11/2023

  Weasels with horrible service and zero concern about their customers. They take money and give poor products and allow countless cheating and hacking to go on. When you have an issue they ignore you or blame it on you or your internet. Every other game works fine, everything else works fine except their two games I've downloaded. I can't even play anymore because it keeps kicking me out and saying it can't connect to servers. They punish the average player who points out their short comings or cheaters who ruin the game by just banning or hacking their accounts and making them unplayable.

  Electronic Arts, Inc.

  Date: 01/11/2023

  If you have specific feedback or troubleshooting we encourage you to contact us at help.ea.com for further assistance.

  Electronic Arts, Inc.

  Date: 01/16/2023

  Thank you for your feedback regarding our products and services. We always appreciate our fans providing feedback that we can use to improve our business.

• Review fromJonas R

  Date: 01/06/2023

  1 star
  Worst company in the entire world!! Will take your money without any consequences! Nobody at the company is competent! They need an overhaul but, are clearly never gonna be for their customers!

• Review fromZo B

  Date: 01/06/2023

  1 star
  If I could pick zero stars I would! My daughter purchased SIMS4 *********** Years in November 2022. She was not able to load the game and we sent several requests for assistance. All were closed with no contact, response, or resolution. I finally found a number to reach a human and they took all the information, as at this point I was asking for a refund. I was told that it did not meet the criteria for a refund because the game was purchased in November. I explained that I sought assistance from then, but each time my request was closed with no action. In trying to dispute the decision the rep disconnected the call. Now looking at all of the complaints, including my daughters experience, this company is poorly managed and lacks good customer service. In addition to taking advantage of adult gamers, they are taking advantage of children as well. My daughter purchased a game for $42.39 and it is only good business to refund her the money since she did not receive the product. This is not legal!!