We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Reviews

This profile includes reviews for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Electronic Arts, Inc. has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.08

    Average of 226 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Bryan D

      Date: 10/22/2022

      Bryan D

      Date: 10/22/2022

      EA has the ability to steal your money and get away with it. A massive company that gets away with anything. I encourage all who read this to never buy in game content from them. If you do not receive it and end up communicating with customer service, you would be better off digging a hole in the ground, writing down your complaint, then burying it. You will get better results. I have never had worse customer service, and Ive ********************* at Popeyes Chicken. They also have the ability to completely make your profile disappear and there is nothing you can do about this as well. Its as if it was never there. I wish I were a billionaire because I would buy EA and burn it to the ground.

      Electronic Arts, Inc.

      Date: 11/02/2022

      Thanks for the message!If you have any feedback for the game, or need to report any bugs you are experiencing, don't hesitate to report it to our game team on our Forums here: https:forums.ea.com

    • Zach L.

      Date: 10/22/2022

      Zach L.

      Date: 10/22/2022

      Literally just started playing Apex again - bought a battle pass and some coins. Within a few duo games with my friend, I was banned for NO reason. I don't cheat, nor have ever done so. I just spent $20 for them to ban my account and I haven't gotten it unlocked yet. Horrible, deceitful company.

      Electronic Arts, Inc.

      Date: 10/24/2022

      We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

    • Jason I

      Date: 10/19/2022

      Jason I

      Date: 10/19/2022

      This year for Madden 23 has been the worse release of a videogame I have ever seen in my entire life. There are so many bugs and glitches in the game that make it unplayable. My main issue is with the progression not tracking in Ultimate Team. This has been going on for a week or so now and the company just refuses to listen or help. All they care about is releasing more cards so that people spend more money on the game and it breaks even more. I have never seen a company with more disregard for their consumers than this company. The way that they have dealt with this issue is just so unprofessional and disgusting. They really need to do a lot to fix their mistake now. The worse part is, if there weren't any of these issues this game would be so enjoyable and fun. It is so saddening to see what this company is doing and how they aren't helping any of their consumers.

      Electronic Arts, Inc.

      Date: 10/19/2022

      Upon review, we request the customer contact us at *************************** and well be happy to assist.

    • Edward L

      Date: 10/14/2022

      unable to sign in for days, EA support refused to refund my money...... dont give your money to EA Games.

    • Veronica T

      Date: 10/12/2022

      Veronica T

      Date: 10/12/2022

      Prior to the release of *** 23, they advertised and promoted certain aspects of the game, including improved presentation, the inclusion of professional female players, and a new custom league design. None of these three features actually work in the game properly. Their forums are filled with complaints and they are silent - however they bother to ban me for stating that I will never buy another EA product because it is "non-constructive."The presentation is bugged. Promised features of it such as having on-ice light shows and national anthems actually trigger only a fraction of the time and the presentation overall has been cut short rather than allowing for a full presentation as promised.Despite supposedly adding these female players, which can be seen with new hair meshes that are more realistic than the limited hair meshes previously offered, they opted to not include these meshes for created players - rendering them unusable for offline modes. It would take minutes to include these, but they refuse.Their new custom league mode was thrown together haphazardly without consideration for how it could be utilized. It boasts the ability to increase the league up to 48 teams or shrivel it to only 6, but the necessary framework to include 48 teams is missing. It becomes tedious and gamebreaking to other modes to create those teams. You also have significantly less customization than was hinted at in the advertising.Essentially, they have engaged in false advertisement. They have made promises which they have not delivered upon. Despite a customer uproar on their forums, they are unwilling to interact with these customers to address the issues and seek to hide the general upset instead. Do not buy any products from EA.

      Electronic Arts, Inc.

      Date: 10/13/2022

      We will contact the player and investigate the issue.- EA Help

    • Ricky C

      Date: 10/10/2022

      Ricky C

      Date: 10/10/2022

      These guys are all about their money. Don't support their business. They have so many bugs and don't even care about their customers. You'll run into glitches and issues and they will only say that they're working on it. Spend money on games to not even be able to enjoy all the functions.

      Electronic Arts, Inc.

      Date: 10/12/2022

      Thank you for your review. We always appreciate players feedback to improve our products and services. If you are experiencing issues with one of our products please don't hesitate to contact our customer support.

    • Timothy G

      Date: 09/29/2022

      Timothy G

      Date: 09/29/2022

      Will not help people change theyre password or credentials or even fix the issue.

      Electronic Arts, Inc.

      Date: 10/03/2022

      Upon review, we request the customer contact us at *************************** and well be happy to assist.

    • Jason s

      Date: 09/22/2022

      Jason s

      Date: 09/22/2022

      terrible support. Requested a call they never got back to me after requesting a call and have been very unhelpful in regards to me not getting content I purchased after it charged my card. Dont recommend buying from them as over the years ive done so numerous times and each time I've had an issue they are very unhelpful and barely respond

      Electronic Arts, Inc.

      Date: 09/23/2022

      The account in question is not associated with the email address or information provided with this report. Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

    • Matt H

      Date: 09/19/2022

      Matt H

      Date: 09/19/2022

      Just like ****** 21 this version is Glitching and un playable. I would like a refund. There is no way this game should be sold.How have EA Sports of not been sued by consumers. If you bought a car and it only made Left turns or a Movie at a theater and it would freeze as soon as it started.Can I get a refund of a date this will be made playable.

      Electronic Arts, Inc.

      Date: 09/20/2022

      Thank you for your feedback.For assistance troubleshooting any issues you may be experiencing, contact us at help.ea.com, and we'll be happy to assist.Best regards,EA Help

    • Dylan W

      Date: 09/15/2022

      Dylan W

      Date: 09/15/2022

      Bought the new Madden 23 for PC. The main game mode doesn't even work. I spent $60 for a game that I can't even play.I feel violated and scammed.

      Electronic Arts, Inc.

      Date: 09/16/2022

      Your feedback is important to us. Our games are designed to be fun, fair and offer value to our players. We appreciate you letting us know what you think and hope that in future you will find our games and your experience of them meet your expectations.

    Electronic Arts, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.