Reviews

This profile includes reviews for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Electronic Arts, Inc. has 12 locations, listed below.

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  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

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  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

• 

  Electronic Arts Inc.

  9001 N I-35 Suite 110 Austin, TX 78753

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  Electronic Arts

  605 Crossroads Parkway Bolingbrook, IL 60440

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  Electronic Arts, Inc.

  200 4445 Calgary Trail Edmonton, AB T6H 5R7

Review Details

• Review fromDekeyo P

  Date: 07/10/2024

  1 star

  Dekeyo P

  Date: 07/10/2024

  They do not offer no type of real Tech Support. They give you the run around on anything. There is no way to contact tech support. No phone number, no real live person, and just a automated from bots closing the case I made.I been playing this game called "Apex Legends" I have contacted support on their website 23 times since last month. The issue is my password was leaked, some other user across the world was caught ************************ online on my account that broke ********************** Policy. Soon as notice and got emails about change password and I hop online I was permanently banned since then I got my email and everything straighten out, but they refuse to help me. They say they has this called the ToS team do a full check on the account and tell me I wasn't hacked. I downloaded my online EA Data from their website it clearly shows a different IP address attempted to login twice and fail and login twice successfully. I been a user since 2019 and its now 2024 there no way I get accused of cheating now after this person login to my stuff. It's been a month I'm still hanging in there trying to reach someone. Remember I'm loyal paying customer since 2019 I've spent proximity $2000 on this game and they won't help me get back to gaming.

  Electronic Arts, Inc.

  Date: 07/23/2024

  Thanks for your recent review, Dekeyo.We've looked into your support request and it seems you've already reached out to our Terms of Service team for help. Unfortunately, we can't handle sanction reviews on this platform. However, if you think the ban was a mistake, you can dispute it by following the steps provided at *************************************************************************************************************. Thanks for your patience and for letting us know about this.Electronic Arts EA Help

• Review fromChristopher G

  Date: 07/10/2024

  1 star

  Christopher G

  Date: 07/10/2024

  After purchasing 3 EA games during the Steam Summer ***** I received this email after playing 3 hours on BF2. I spent majority of my time in the campaign due to hackers btw.At this top of this email there is a banner that says EA Fraud and Player Security Dear Customer,We are contacting you regarding your EA account.We wish to notify you that we have found your account to be in violation of our User Agreement or our Terms of ***** and due to the nature of this violation we are left with no option other than to permanently close your account with immediate effect.I appealed the ban and I've been denied. This is insanity. I bought these games 2 days ago and now they are rendered useless unless I make another steam account and another ****************** account and start all over. This is criminal behavior from EA and warrants a class-action lawsuit. Discord @gn3oh

  Electronic Arts, Inc.

  Date: 07/23/2024

  Thanks for your recent review, ***********.We've carefully considered your feedback and taken action. Our Terms of Service team has looked into your recent dispute and provided the necessary assistance. Thanks for reaching out and being patient while we sorted things out.Electronic Arts EA Help

• Review fromNandi M

  Date: 07/04/2024

  1 star

  Nandi M

  Date: 07/04/2024

  These people are theives. They take your money and then offer no type of Tech Support. They give you the run around on anything. There is no way to contact tech support. You can't email or call to file a complaint. There is an option to contact the @EAhelp but when you click it you are just taken to FAQ pages. There is no way to open a case. So if you need a refund you will never get it. This company is stealing money. How has nothing been done about this. This is illegal!

  Electronic Arts, Inc.

  Date: 07/22/2024

  Thanks a lot for your review, Nandi.Upon reviewing your support case, we have confirmed that the information provided was accurate. Please understand that we are unable to grant ****** when a game is no longer supported.I assure you that we will consider your feedback about the support you received so that we can keep improving. Your patience and understanding are truly appreciated.Electronic Arts EA Help

• Review fromCharles W

  Date: 07/04/2024

  1 star

  Charles W

  Date: 07/04/2024

  I bought EA's game on July 2nd through the summer promotion on the Steam platform, played for less than five hours, and the account was banned by EA, and it didn't violate any EA company's regulations, and it was not okay to appeal to customer service, if ********************** can focus on this anti-plug-in thing, I think that's good, otherwise there is no need for this company to exist at all

  Electronic Arts, Inc.

  Date: 07/22/2024

  Thanks for your recent review, *******.After reviewing your support request, you can dispute the ban applied to your account. Nothing prevents a sanction review, and in that vein, please find this EA help article on how to initiate an investigation.******************************************************************************************************************* again for bringing this to our attention and for your patience.Electronic Arts EA Help

• Review fromJeremiah A

  Date: 06/28/2024

  1 star

  Jeremiah A

  Date: 06/28/2024

  Signed up for beta never received my code for madden 25

  Electronic Arts, Inc.

  Date: 07/20/2024

  Thanks for sharing your feedback on the recent beta, ********. Even though we couldn't accommodate everyone for beta access, we do have more exciting playtesting programs and closed betas coming up. To ensure you don't miss out on future playtesting or beta opportunities, we've information attached to help you know about upcoming chances to get involved in shaping our games. ********************************************** ********************************************************************** Electronic Arts EA Help

• Review fromAnthony B

  Date: 06/18/2024

  1 star

  Anthony B

  Date: 06/18/2024

  Useless company, they say they will help and won't assume they did the wrong. They just waste your time.

  Electronic Arts, Inc.

  Date: 07/20/2024

  Thanks for bringing this issue to our attention, *******.We appreciate these kinds of suggestions through our Answers HQ page. We share game-specific info with studios so they can investigate and consider improvements. I've done some digging and found other similar reports on the forums. You can check them out here: ****************************************************************************************************************************************. To help us get more attention on these reports, click the 'Me too' button on the relevant post. It really helps increase the visibility.Electronic Arts EA Help

• Review fromBrylin D

  Date: 06/15/2024

  2 stars

  Brylin D

  Date: 06/15/2024

  I signed up for a code for Madden 25 beta and never got one

  Electronic Arts, Inc.

  Date: 07/20/2024

  Thanks for sharing your feedback on the recent beta, Brylin.Even though we couldn't accommodate everyone for beta access, we do have more exciting playtesting programs and closed betas coming up. To ensure you don't miss out on future playtesting or beta opportunities, we've information attached to help you know about upcoming chances to get involved in shaping our games. ********************************************** ****************************************************************************************** EA Help

• Review fromSherry L

  Date: 06/15/2024

  1 star

  Sherry L

  Date: 06/15/2024

  Its online customer support is invalid. It loops and no customer service representatives will help solve a case. 10:10 of my technical support tickets were closed without any resolution.

  Electronic Arts, Inc.

  Date: 07/20/2024

  Thanks for your recent review, ******.After reviewing your support requests, we found that the problem was affecting several users, but it's all fixed now. However, if you're still experiencing issues, we're here to help! Just head over to help.ea.com for some personalized troubleshooting assistance.We'll pass on your feedback about the support you received to the right folks so we can keep improving. Thanks for bringing this to our attention and for your patience.Electronic Arts EA Help

• Review fromchad b

  Date: 06/13/2024

  1 star

  chad b

  Date: 06/13/2024

  Third party games are destroying all games this is the worst i have ever had to use ... stop destroying the gaming world you useless product

  Electronic Arts, Inc.

  Date: 06/17/2024

  Thank you for raising your concerns with us. Upon review, we request the customer contact us at *************************** and well be happy to assist.Thank you, Electronic Arts EA Help

• Review fromJulia D

  Date: 06/06/2024

  1 star

  Julia D

  Date: 06/06/2024

  The banning system is bizarre. My name in the game had the word ***** around the whole allegations around this producer, and again hasn't been tried in a court of law. I repeal the ban for a lower period. Given zero warning of a name change. I got declined because a producer who has nothing but allegations hasn't been tried in a court of law. Is harmful to just have his name in your screen name. While I see the majority of people cheating, sexist, and racist in communications. I've made multiple reports of other players, and none of these people get banned. My boyfriend changed my Steam name for one singular day, and I played on my account for 4 hours with that name. Again, given zero warning that 5 nights a diddys is inappropriate. **************** is a joke there is no communication. It's all AI automatic response. Nothing in their rules of conduct points out a video game series and a producer who has alleged accusations and hasn't even been arrested or has been in court for these allegations. Supposedly is harmful to children? Meanwhile, you have other people in the game with actual criminal names not banned. If I get another ban they warned me that it would be a permanent ban. I refuse to spend any of my money on this company anymore because I've invested in their universal heirlooms their gambling practices on their limited events on skins you are forced to buy a $250 worth to get a single skin you want. I honestly thought this company would have an understanding of each situation, but they don't. Keep in mind this is my first ban ever on this account that I've had for years. Please don't support this company their business practices, and their rules of conduct are misleading. I will no longer invest in this company, and honestly, for anyone else reading this post, you will be throwing money in a pit of fire. Just to be in the situation I'm in. Extremely disappointed.

  Electronic Arts, Inc.

  Date: 06/17/2024

  Thank you for raising your concerns with us. We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.Thank you, Electronic Arts EA Help