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Business Profile

Solar Energy Equipment

SunPower Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment.

Important information

Complaints

This profile includes complaints for SunPower Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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SunPower Corporation has 8 locations, listed below.

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    Customer Complaints Summary

    • 1,278 total complaints in the last 3 years.
    • 334 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are in the process of selling our home and we are unable to get in touch with SunPower to proceed with the sale of our home. Without information, we will be unable to proceed with the sale and we are in contract with another house already, so we need for this sale to proceed in a timely manner. Multiple emails have been sent as per the recording from the SunPower phone number. The automatic response was that we should hear from someone withing 3 business days. Multiple emails have been sent and it has been over 10 days since the initial request for information. We need to obtain a copy of our lease agreement with the fee schedule to go forward.

    • Initial Complaint

      Date:10/08/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in the process of selling my home. We close on 10/29/24. I need to transfer my solar lease to the buyers. Ive tried getting in contact with solar power multiple ways and dont ever hear from them. This needs to be done ASAP.

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sunpower recently declared bankruptcy. Since then, I have been unable to access my account online. I have called the help line. I have received correspondence from ******************** and have been directed to different website for information. I have historically overpaid my monthly account to make sure that I was current on my bill, but now I am told that I owed additional monies. When I call the helpline, I have to wait for hours, and the persons answering have not been very helpful. I want my situation clearly explained to me so that I can continue paying on my solar lease.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My home is in ******. I need to transfer my SunPower solar lease to the new buyer. SunPower is not responding to our emails and you cannot leave a msg at phone number ************. SunPower is in bankruptcy and was bought by Complete Solar. My escrow **** my realtor, and myself, have tried calling Complete Solar and submitted requests to Complete Solar and NO response either. We have called Complete Solar at ************. And sent them a request through their system at *****************************. This can cost me the sale of my home. I need help resolving this issue. Please advise.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sunpower installed my system in February. They promised a $1000 gift card for signing the contract with them. I have been sending emails and trying to contact them about the incentive/ bonus. Now they have filed bankruptcy and no one is willing or able to assist me. I have emails stating they would send the $1000.

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Solar panels have not been working for about too months now. The panels are not generating any energy, there fore it's not working. I'm paying my bill every month and I'm not getting the service I'm paying for. SunPower recently file for bankruptcy and I am not able to reach anyone by telephone or email. I have sent several emails and have not receive any response from SunPower. In the meantime I am being billed by ********** and SunPower because I'm not generating any energy. I am not sure what to do.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Sunpower install panels on my home in 2018, they are leased. No one has ever serviced them to this day October 7, 2024. I finally reached out to them to schedule a service appointment with them because some of our panels are damaged or unresponsive. They were suppose to come out in October of this year 2024 and service them. I had told them no one has ever been here to check out my system. They just sent me a letter telling they can't come out to service the equipment because they are in bankruptcy and it's now moving through the courts. Meantime my system is not working up to par and my electric bills have skyrocketed. Any help or information you may have I would love for to let me know. ThankYou

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We leased solar panels through the company and they put a mechanics lien on our house without notifying us keeping us from getting a home equity loan.

      They said they would have the lien removed but it’s been months and it has not been removed.

    • Initial Complaint

      Date:10/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to get my solar lease transferred to the new owners so we can close on the sale of our house. The buyers of our house may back out of the sale due to the amount of time this has taken, and we still don't know exactly when it will be resolved. I currently am paying two mortgages right now and wont be able to maintain this for long.

    • Initial Complaint

      Date:10/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Roof is leaking due to improper installation of solar panels causing extensive damage interior of my home and an open permit obtained by Sunpower/******* Solar. I have made numerous attempts by phone text email all ignored.

    This business is not BBB accredited.

    revoked BBB accredited business seal

    Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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