Complaints

This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manscaped

  10054 Old Grove Rd San Diego, CA 92131-1647

  
• 

  Manscaped

  3394 Carmel Mountain Rd Ste 140 San Diego, CA 92121-1066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would not recommend this company to anyone. This is my second lawnmower that has stopped working. My first wont just completely died and it was out of the warranty time frame. The second did the same thing but this one was only 1-2 months old. I spent $89.99 on the lawnmower 4.0 the device light just stayed on but nothing happens. Ive reached out to the company via email/twitter multiple times and havent received one single message in return. This company does not care about its customers and only wants to make money.

  

  Business Response

  Date: 11/13/2023

  
  Hello ******,
  
  Thank you for contacting MANSCAPED.
  
  We are very sorry to hear that your Lawn Mower has stopped working.
  
  In order to better assist you, please provide an image of your device and proof of purchase (i.e.receipt or order confirmation) to ********************************.
  
  Once this has been received, we will be more than happy to assist you further.
  
  Again, our sincerest apologies and we appreciate your patience.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been enrolled in the ***** Hygiene Plan for a couple of years, and this is the 3rd time they added extra products and charges to my order without my consent. Very unprofessional and deceitful. I have complained to them on every occasion and they do very little to help. I am done with this company and cancelling my subscription.

  

  Business Response

  Date: 11/10/2023

  Hello *******************text="true" style="box-sizing: inherit;">
  We are very sorry to hear about your recent MANSCAPED experience.
  
  
  We are happy to issue a refund for the Deodorant at this time. Your refund should be reflected on the account of your original payment method within 5-7 business days - we appreciate your patience as we process this request!
  
  
  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving products and being charged for products that I didnt order. Manscape deliberately doesnt provide a phone to contact them for customer service, but an email address only. They have cancelled these orders at my request, but they are misleading customers to believe that they have requested to receive replacement products for a fee. I didnt chose this request.

  

  Business Response

  Date: 10/30/2023

  Hello *****,

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. All future replenishments have been canceled. This message confirms that a refund for the last 2 charges has been processed by MANSCAPED. Your refunds should be reflected on the account of your original payment method within 5-7 business days.

  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 10/30/2023

  I accept that Manscape will provide me with a full refund, but their report claiming that my original order included their special membership option called the Peak Hygiene Plan is false.
  

  Manscape is misleading their customers to believe the additional products such as replacement blades and other products are complimentary.  After they send the customer free merchandise for a short period, they begin charging the customer without the customers approval or consent. 

  

  Business Response

  Date: 10/31/2023

  Hello *****,
  

  We sincerely apologize for the inconvenience this may have caused. This message confirms that a refund for the last 2 charges has been processed by MANSCAPED. Your refunds should be reflected on the account of your original payment method within 5-7 business days.
  

  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 11/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a lawn mower 3.0 in april and it is now October and it completely stopped working after 6 months. That is in reality only a few uses. The product doesnt hold a charge and only now runs for about 5 to *************************************************************** I am out of warranty. What kind of company doesnt guarantee their products for a year ? They obviously dont have any good battery management software built into to the product which causes the battery to prematurely fail, even garbage lithium batteries are rated for 300 charge cycles good ones 500. If they have over charge and over discharge protection built the battery should not fail so fast. I have been in consumer product development for 20 years and am very familiar with lithium batteries. This is simply poorly designed. I am truly disappointed, for a 90 dollar clipper I would have expected more. I contacted customer service and they offered me a 20% discount code for another. And offered me their continuity program for regular delivery of blades and creams to get a better warranty coverage. This is what they wrote We also wanted to introduce you to our subscription service the Peak Hygiene Plan! One of the perks of being an active member is that if you received a replenishment box within the last 90 days, you qualify for 1 Platinum Warranty replacement for The Lawn Mower, ***** ******, and/or your Weed Whacker 2.0 trimmer every 12 months.Why should I have to give them money several times per year to have service !Dont buy their rechargeable products. They dont know how to build them and they want you to sign up for auto ship to get service. This is plain garbage.

  

  Business Response

  Date: 10/23/2023

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.

  We see that you have written in to our support channel and have now been assisted

  If you need further assistance, please feel free to contact us at ********************************.
  

  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Still has predatory subscription model. Made one time purchase, was automatically subscribed to worthless subscription. At no point was it actively pointed out, check out as guest, bombarded with ads on site. Perhaps it was disguised as a normal terms of service when purchasing the item I was getting. Site also is filled with fake time limited ads for their products during time of purchase.

  

  Business Response

  Date: 09/22/2023

  Hello *******, 
  
  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've already told the company I want a refund for their subscription they tried to send me. I'm awaiting a response but based on their profile on here it looks to be the number one complaint that people are being signed up unknowingly for a subscription service. The 'fix' that they said they would implement is still non-existent as of 9/15/2023 as you can still go on their site and get all the way to checkout without verifying you want their subscription. I also looked at my original order confirmation and it only mentions my item and not the subscription. (Which oddly enough is exactly how it looks when you buy just the item and choose the no subscription option (which should be the default on their site but isn't). Clearly if they would put the subscription in the list of what you purchased on your order confirmation more people would catch this, but why would they want that to happen?This is predatory and rediculous.

  

  Business Response

  Date: 09/18/2023

  Hello ****,
  
  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manscaped fraudulently charged me for a quarterly service I never signed up for. They have no phone service, period. The only way to contact them is a general support email address (if you need a place to forward spam, ******************************** is a good place). Evil company with a bad product.

  

  Business Response

  Date: 09/14/2023

  Hello ****,

  We are very sorry if this has caused any inconvenience on your end. We sincerely apologize.
  

  We apologize but we do not offer phone support at the moment. However, we can assist you here through email.
  

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  

  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  

  Also, all future replenishments have been canceled.
  

  We truly appreciate your patience. Have a great day!
  

• Initial Complaint

  Date:09/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** ****** in February 2023 (order US12414289). Its been working fine since then. However, when I went to turn it on the other day, it turned on for about 3 seconds and then shut off. All 3 LEDs light up and seems to charge fine. I contacted Manscaped to ask if there is a solution or if it can be replaced, but was told that it is out of warranty and no solutions were offered to fix it. Ive never known a company to sell a $100 product and only guarantee it to work for 90 days.

  

  Business Response

  Date: 09/11/2023

  Hello,

  We sincerely apologize for the experience you had and the inconvenience this may have caused.

   

  The tri-level power status indicator will light up individually when the trimmer is on to show the charge level in increments of 33%. While charging, the tri-level battery indicator will flash. When all three LEDs are lit, charging is complete. Your trimmer should run for 60 minutes with a 1.5-hour charge from our high-performance ***Ion battery.

  If you are still having issues, please feel free to send us an email to ******************************** and we would be more than happy to assist you further. 

  Thank You,

  MANSCAPED Team

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order but didnt get it. My order number is US14021427.I reached out to support. First they asked me to wait 1 more day and then they will investigate. I did and reached out again. Then they said file a clai with provider.This is such a hassle to get what I paid for. I don't even find claim filing process on ontrac - their logistics partner.I would like to get a refund please

  

  Business Response

  Date: 08/28/2023

  Hello, 

  Upon a review of the tracking information, the proof of delivery shows a picture of the shipment at a doorway indicating a successful delivery. 

  If we believe that a customer or potential customer has been or is likely to take advantage of our policies, or otherwise purchase products for reasons other than personal use, we reserve the right to deny sales or returns to any customer. 
  
  In order to move forward with the refund process, click on ************************** from within your tracking link. From here, you will be able to submit a claim for the lost package.

  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:08/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously completed a purchase from Manscape on 08.20.2021 order #US7210041 for $101.75. During my order I unknowingly enrolled in a subscription services in which I was charged $15.89 every three months. On 07.17.2022, I submitted an email request to have my account closed and to discontinue any more charges, reference order #US10007656. As of August 2023, I am still being charged. I submitted another email requesting that my account be closed and to be refunded for an unauthorized charge of $115.32 reference order #US14050909. I do not understand what the issue is when I have requested to have my account closed twice. Furthermore, I should not have to go to the extent of getting the BBB involved to have my account closed and be refunded.

  

  Business Response

  Date: 08/24/2023

  Hello ****,
  
  We are sorry to hear about your recent MANSCAPED experience attempting to cancel your Peak Hygiene Plan.
  
  At the time of your request on 7/18/2023, we provided a link for you to be able to cancel your subscription from within your self-service portal. At this time we have gone ahead and canceled your subscription. 
  
  Additionally, we were able to see that your account was logged into on 7/12/2023. During this login session, the ***** ****** was added to the shipment.
  
  All you'll need to do is refuse the package to have it returned to us and your refund will be issued once your order is received via our fulfillment center.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  

  MANSCAPED Team