Complaints

This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manscaped

  10054 Old Grove Rd San Diego, CA 92131-1647

  
• 

  Manscaped

  3394 Carmel Mountain Rd Ste 140 San Diego, CA 92121-1066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hygiene electric ****** from manspaced Feb 26, 2022. I received the product and seriously cut myself the first time I used it. I reported this to the company and in response I received a package in the mail containing and new ****** head and and another shaving accessory. I understood this to be a mea culpa and thought nothing of it. I have received a handful of these packages since my purchase and original complaint email to the company.This morning I received an email informing me that my "replenishment package" would soon ship. I didn't know what that was so I clicked the email. I learned that Manscaped had been charging me 20 dollars every three months for the past 2 years without my knowledge or permission. I did not even have an account until this morning and needed to create one in order to log into the website to cancel the plan. I am not looking for restitution; I am fortunate enough to be able to afford this unexpected cost. I am reporting this because I believe it is a dishonest and predatory practice bordering on fraud. Again, I purchased the original product and nothing more a little more more 2 years ago and I have the receipt to prove it if necessary.Thank you for your time.

  

  Business Response

  Date: 08/23/2023

  Hello ********,
  
  
  We are very sorry to hear about your recent MANSCAPED experience.
  
  
  We are happy to issue a refund for the last four PHP shipments at this time. Your refund should be reflected on the account of your original payment method within 5-7 business days - we appreciate your patience as we process this request!
  
  
  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:08/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A new commercial with a professional athlete has been aired with the man saying my ***** was hot.This is offensive in any medium, and would certainly stop many of us from purchasing the product based on that alone.

  

  Business Response

  Date: 08/22/2023

  Thank you for your feedback as it is very much appreciated. We will be sure to get your feedback to the correct department. If you have any further questions, please feel free to contact us at ********************************

  Customer Answer

  Date: 08/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the first time from manscaped last Christmas and since then, Ive been subscribed, without my consent, to a paid service. Its been two times now that I received item I do not want and that were charged on my card. The first one was on may, 17th, 2023. I honestly thought it was just a missing package from the first order. On August, 17th, (3 months later), Ive now received an order confirmation for another item.Ive tried to go on manscaped and get on my account and try to unsubscribe, but I cannot create or sign in to my account. Its been extremely complicated to have information about this subscription that I never would have agreed. Maybe it was hidden, maybe it was agreed without my consent. I ask for a refund for the items I clearly do not want and that you definitely make clear about the subscription when someone is placing an order. After some research online, I found out I am not the first one.Sincerely disappointed, will not order again

  

  Business Response

  Date: 08/17/2023

  Hello **********,
  

  Thank you for contacting MANSCAPED!
  

  Our system is not recognizing your account as registered quite yet. Not a problem! Weve resent your account invite to the email address we have on file. The email will ask you to confirm your account and set your password. From there you will be logged in!
  

  Be sure to check your entire inbox, including spam/junk folders, to ensure the account invite is received.
  Also, keep in mind that your password will need to meet the following requirements:
  

  One uppercase letter
  One special character
  Must be at least 8 characters
  

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  Starting at C$29.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  

  Per your request, your order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days.
  

  We have also canceled all future replenishments. You can restart your subscription(s) at any time directly through your MANSCAPED account or by reaching out to us at ***************************:
  

  *************************************************
  

  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:08/04/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to find out why my order hasnt been delivered yet. I placed an order with this company on July 27, 2023 for $267.75. They claim on their website orders are processed and shipped within 1-3 business days. Its now been 5 business days and my order has yet to be sent out. I emailed their support department and just got back a generic automated email. I also tried contacting them through Instagram and didnt receive any answer there either. I would just like the order I paid for to be shipped out to me.

  

  Business Response

  Date: 08/04/2023

  Hello,
  
  We sincerely apologize for the inconvenience this may have caused.
  
  A processing error has occurred which has prevented select orders from being fully processed. As a result, we anticipate a slight delay in fulfilling orders. We have identified your recent purchase as one of the orders affected by this technical error and would like to sincerely apologize for any inconvenience this might cause.
  
  We get this is a hairy situation, but rest assured that we are working tirelessly to ship your order shortly. Once shipped we will send a separate email with your tracking information so that youre ready to enjoy the unparalleled grooming experience your new products will provide.
  
  Again, our sincerest apologies for the delay and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

  Customer Answer

  Date: 08/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their apology and acknowledgment of the issue. Based on the complaints on here this does seem to be an ongoing issue with them, and for them being a billion dollar company they should not be having these order processes issues all the time. So for now I accept their acknowledgment of the issue and as long as they get it resolved and my order sent out to me in a couple days I will be happy.
  
  Regards,
  ***********************
  
   
  

• Initial Complaint

  Date:07/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both the goods and the website are problematic for me.My login issues on the website prevent me from resetting my password to gain access, and I keep seeing the error message "Failed to send password recovery email." I made the purchase and enrolled using my primary account, thus no additional emails exist.At $119.99, I got The Performance Package 4.0 x 1.The product is useless as a pubic hair trimmer or for any other form of trimming. The advertised anti-chafing is not present since the moving ceramic blades are too close to the trimmer's edge, which leads to bites, chafing, and cuts on the body's curves. Although it is useless, it is claimed to be agile for that purpose. There aren't many shaving heads to pick from. The only other thing that is a plus is that it is waterproof.In a nutshell, the website and product are of poor quality, and the performance claims are currently exaggerated or nonexistent.

  

  Business Response

  Date: 07/24/2023

  Hello Nikoloz,
  

  Thank you for contacting MANSCAPED.
  

  We are very sorry to hear about your recent experience and completely understand how that *** cause some hesitation going forward. We first want you to know that the comfort and safety of our customers while using MANSCAPED products is our top priority and we take your feedback very seriously.
  

  Whether you are new to trimming your sensitive areas or a seasoned vet, we strongly encourage using the adjustable guard(s) that came with your trimmer. Every device is different and takes a while to get used to. The guard will provide some separation from the skin until you are fully comfortable using your trimmer. The link below provides some additional helpful hints to safely use The Lawn Mower:
  

  *******************************************************************************************
  

  Please know, that the positive feedback we receive from the 4 million men using our trimmer should hopefully give you the confidence that it will keep your family jewels safe and happy. We'd also like to send you a new SkinSafe blade at no charge. Just let us know your full ****************** address and we'll get it right out.
  

  Alternatively, if you decide that you'd simply rather return the trimmer, we stand by ready to assist.
  

  We look forward to hearing back from you. Have a great day!

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive purchase 4 manscapers over the last 2 years. I like the product a lot. Unfortunately, invariably they stop working after 2-3 months. *** looked online and tried to fix them and reset them to no avail. I purchased another one two months ago from Best Buy. I typically store them in my shower and recently read that that might be the problem so I left it outside of the bathroom and only used it outside of the bathroom as to not expose the electronics to any humidity. That one has failed. Ive never purchased something this many times for this price point that was so ephemeral except food. These things cost 90 dollars which is not exactly cheap and I would expect to get at least a year of use from it. Im asking for a refund or replacement. I also would love to send the 3-4 devices Ive purchased back so they can analyze what might be wrong with the product bc perhaps I and other users are making mistakes . Its a great product when it worksit just doesnt work for me.

  

  Business Response

  Date: 07/10/2023

  Hello,

  Thank you for contacting MANSCAPED!

  We sincerely apologize for the inconvenience this may have caused. 

  After further review, we were unable to locate an account under the information provided. We would love to make things right with you. Please send us an email at ******************************** with the email address, shipping and billing address, and phone number associated with your recent MANSCAPED order?

  We can then pull up your information and further assist you.

  Thank You,

  MANSCAPED Team

• Initial Complaint

  Date:07/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manscaped continues to send product and continues to bill me after I have contacted them several times. They are charging twice a month and only sent 1 bottle of the c*** they sell foot duster STOP sending me product and stop auto-billing me. i never gave you authorization to continue sending and billing me. I dont want anything this company sells! They are thieves.

  

  Business Response

  Date: 07/10/2023

  Hello,

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.

  
  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.

  
  We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. It appears that your most recent order is already in transit to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that a refund for the last 3 charges has been processed. Your refunds should be reflected on the account of your original payment method within 5-7 business days.

  
  We can also confirm that your Peak Hygiene Plan has been canceled. Feel free to log in to your MANSCAPED account anytime to reactivate and to regain access to exclusive products, discounts, and our Platinum Warranty!

  
  **************************************************

  
  Once logged in, simply click on "My Peak Hygiene Plan and from there you can make any necessary changes.
  

  If you have further questions, please feel free to contact us at ********************************.

  Thank You,

  MANSCAPED Team

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their marketing for the Lawn Mower 3.0 claims it is waterproof, as well as an email with customer service. This device is no where near waterproof and was destroyed after first use in the shower. There are also other customers complaining on message boards of similar/same issue. I have a video with the water sloshing around inside of it and will provide it if asked. I cannot upload it.

  

  Business Response

  Date: 07/10/2023

  Hello,

  Thank you for contacting MANSCAPED.

  All of our trimmers meet the ***************************************** (IEC) Standard ***** rating of IPX7 and can withstand immersion in up to one meter of freshwater for up to 30 minutes. In addition, our trimmers meet the IECs IPX4 rating which protects against splashing water from any direction.
  
  While our trimmers have been tested for a variety of conditions, there is a point at which an increased water depth may cause harm to the device.
  
  Following your trimming sessions and before charging we recommend cleaning and drying your device to ensure maximum performance.

  After further review of your account, we have sent you an email requesting a good shipping address to send you a replacement. Please send us this information to ********************************.

  Thank You,

  MANSCAPED Team

• Initial Complaint

  Date:07/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022 made one purchase from Manscaped and received the product in October 2022. I had not placed a subscription order. In April 2023 I received a package from them randomly. I asked around and assumed it was either from a family member randomly or a paid promotion to former customers of Manscaped. Today, I discovered I have a pending charge from Manscaped for a little over $20. I signed in to their website and saw that I had been auto-enrolled in a subscription service. Another order from this service was meant to charge/ship in January of 2023 but for some reason it never did.I would like to ensure that the January 2023 charge never goes through and have the charge I received today refunded.

  

  Business Response

  Date: 07/10/2023

  Hello,

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.

  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.

  Upon review of your account, it looks like your account has been canceled and your charge has been refunded. Your refund should be reflected on the account of your original payment method within **** business days.

  If you have any further questions, please feel free to contact us at ********************************.

  Thank you,

  MANSCAPED Team

• Initial Complaint

  Date:06/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I bought products from Manscaped in December last year and now I received on my email a fictitious order I have not placed (attached). I logged in to my account and I have no option to cancel it, because the order was not actually placed. The second attachment reveals that my cart has zero orders.

  

  Business Response

  Date: 07/10/2023

  Hello,

  Thank you for contacting MANSCAPED.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  
  Starting at ***** per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  
  At this time, we have gone ahead and canceled your Peak Hygiene Plan. Your Peak Hygiene Plan can be modified anytime directly through your self-service member portal:
  
  *************************************************
  
  Once logged in, simply click on "My Peak Hygiene Plan and from there you can make any necessary changes.

  Please let us know if we can assist you further. Have a great day!