Complaints

This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manscaped

  10054 Old Grove Rd San Diego, CA 92131-1647

  
• 

  Manscaped

  3394 Carmel Mountain Rd Ste 140 San Diego, CA 92121-1066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the Performance package 4.0. The products are no better than any other store bought trimmers Ive previously used - if anything it cut me more than other trimmers Ive used before. More disappointing was that they started automatically withdrawing ***** for some ridiculous Membership Replenishment Order. We went back and double checked the order and in the RIDICULOUS fine print they hide this in your purchase order. Do not order from this company.

  

  Business Response

  Date: 12/22/2023

  Hello ****,
  
  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. 

  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent: Unfulfilled Return Promise - Order # [CA1082267]I am writing to express my extreme dissatisfaction with the return process for Order # [CA1082267], placed on November 17 with MANSCAPED. The situation has become increasingly frustrating and has not lived up to the company's initial commitment.Upon realizing that I had mistakenly ordered the product, I promptly contacted MANSCAPED customer support on November 17 to initiate a return. Initially, I was assured that I wouldn't have to bear the cost of the return, and a prepaid shipping label would be provided.However, when I reached out to their designated courier, Intelcom, I was informed that the return could only proceed with a return shipping label issued by MANSCAPED. Despite explaining this to MANSCAPEDs customer support and referencing their return policy, I have been informed that I am now required to pay for the return shipping.This contradictory and frustrating experience has left me with no option but to file this complaint, seeking a resolution to the following:1. Fulfillment of the initial promise made by MANSCAPED to provide a prepaid return shipping label.2. Acknowledgment and correction of the inconsistency in communication between the customer support team and the courier.I urge MANSCAPED to uphold its commitment to customer satisfaction, as stated in their return policy, and to rectify this situation promptly. Failing to address this matter appropriately will absolutely compel me to explore legal avenues to protect my consumer rights.I appreciate your attention to this matter and look forward to a swift resolution.Sincerely,

  

  Business Response

  Date: 12/11/2023

  ****************.firstName}},
  
  Thank you for choosing MANSCAPED!
  
  Please note the cited section in the highlighted portion refers to our warranty claims and not our returns policy.
  
  Your refund of the order returned will be issued once your return has been received and verified. Please note that this process can take up to 14 business days.

  If you need further assistance, please feel free to contact us at ********************************.

  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged my Credit card out of the blue for no reason

  

  Business Response

  Date: 12/11/2023

  Hello *******,
  

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. With that said, your most recent order has been canceled and your refund should be reflected on the account of your original payment method within 5-7 business days.

  We can confirm that you canceled your Peak Hygiene Plan on December 8, 2023. Rest assured that you'll not be receiving automatic charges or orders unless you reactivate your plan.

  Again, our sincerest apologies for the confusion and we appreciate your patience. If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't contact the bussing. Unauthorized charge to my credit card more than 3 times.

  

  Business Response

  Date: 12/05/2023

  Hello ******,

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.

  
  
  Starting at Peak per shipment, you can select any two MANSCAPED products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any Peak Hygiene Plan product to your Peak Hygiene Plan shipment.
  
  
  Your Peak Hygiene Plan can be modified anytime directly through your self-service member portal:
  
  
  **************************************************
  
  
  Once logged in, simply click on "My Peak Hygiene Plan and from there you can make any necessary changes.
  
  
  Also, our system is not recognizing your account as registered quite yet. Not a problem! Weve resent your account invite to the email address we have on file. The email will ask you to confirm your account and set your password. From there you will be logged in!
  
  
  Be sure to check your entire inbox, including spam/junk folders, to ensure the account invite is received.
  
  
  Also, keep in mind that your password will need to meet the following requirements:
  

  One uppercase letter
  

  One special character
  

  Must be at least 8 characters
  

  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 12/06/2023

  Dear: Sir/Madam

  I'm not happy with products, and services of MANSCAPED, therefor I would like to cancel my association of any kind with the manscaped.

  It would be nice if I get reimbursed for unauthorized charges to my credit card account.

  Sincerely,

  ***************************

   

  

  Business Response

  Date: 12/07/2023

  Hello ******,
  

  We are truly sorry to hear you are not interested in your Replenishment Plan. Please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within **** business days.
  
  We have also canceled your plan. Feel free to log in to your MANSCAPED account anytime to reactivate and to regain access to exclusive products, discounts, & more!
  

  **************************************************
  
  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:11/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed the company on 11/28 cause item wasnt received they told me to wait 48 hours to see if item has updated or been received I waited that time and sent them a message back they advised me that I had to wait another 24 hours to contact them again even though Ive now been waiting 3 business days.

  

  Business Response

  Date: 12/01/2023

  Hello *****,

  Your order is scheduled to be delivdred today 12/1/2023.  You can view your tracking information below:

  *********************************************************************************************
  
  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled in Manscaped Peak Hygiene plan were I could pick various products to be delivered to my home. On November 8th I ordered 4 products through the Peak Hygiene plan. Manscaped charged my credit card and shipped the products out a few days later. On November 16th the **** recorded a scan showing the product made it to the ******* area. As of today, that tracking has not shown any updates. I reached out to Manscaped on Monday, November 20th about the missing product. I was asked to wait for 48 hours, which I did. After contacting them again on November 22 they again told me to wait for 48 hours. I asked that my issue be escalated. I received a response back that they want to wait a total of 5-7 days before declaring the package lost. After waiting another 7 days, I contacted Manscaped again today, November 28th where I was once again told to wait for another 48 hours. Given that I cannot get a response other than to wait another 48 hours for a product I have already been charge for, I am not sure how to get Manscaped to respond to my request for a refund.

  

  Business Response

  Date: 11/28/2023

  Hello ****,
  
  This message confirms that your refund has been processed by MANSCAPED on 11/28/2023.
  
  
  Your refund should be reflected on the account of your original payment method within 5-7 business days. If you are unable to locate your refund within your account, we suggest contacting your financial institution.
  
  
  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 11/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2023 I purchased a Manscaped ***** ****** at a local ************* Best Buy, for $95. It worked perfectly fine, and held its charge for three to four trims (I only trim my ***** every 10 days). There was never a problem with the trimmer or its charge, no strange sounds and no slowing down. When I rinsed it under water I only put the blade under the faucet upside down and air dried it. It was never submerged. And yet, suddenly on Nov 21, it stopped working. I turned the switch on and nothing happened. I plugged in the charger and left it for hours, and still it would not turn on. Manscaped does not have a customer service number and only allows customers to email. They also seem to assume one has an account, which I do not hand I certainly do not need since I only need a ***** trimmer. First they emailed asking for my receipt. I did send them a photo of the product and a photo of my credit cad transaction number, but they said that was not sufficient. Then, another email said that the product was "past warranty" but they could offer a 20% discount on a subscription service - for what, I do not know since again I do not need to pay them monthly for anything; I only need to trim my *****.It is ludicrous that a trimmer, one more expensive than any other I've purchased, will only last 6 months and the company seems entirely disinterested in its malfunctioning. With this poor response and poor customer support, I absolutely would never purchase a monthly subscription. Again, for what? I want the product replaced or repaired, or my money returned so I can purchase a product from another company.

  

  Business Response

  Date: 11/28/2023

  Hello ****,
  
  
  We are very sorry to hear that your ***** ****** has stopped working. Can you please provide us with your full name, full ****************** address, and preferred phone number for a free replacement order?
  
  
  Please note, not providing the required information mentioned above could result in a delay in your replacement order being processed.
  
  
  We look forward to hearing back from you. Have a great day!

  Customer Answer

  Date: 11/29/2023

  I am glad that Manscaped has offered to send a replacement for the BeardHedger referenced in this complaint. They have asked for my complete address and phone number, which I am providing here to move things along:

  *************************, ************************************************************************************************************************

  My phone: ************

  Email: ********************

  

  Business Response

  Date: 11/30/2023

  Hello ****,
  

  Thank you for that information.
  

  We have issued your free replacement order.
  

  You will receive an order confirmation email for this replacement that lists the product and, if applicable, its price value. Rest assured this is simply confirming the replacement order and is not a charge to your account.
  

  Once shipped youll receive another email with the new tracking information.
  

  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 12/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I received the replacement product yesterday and it works.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not made aware that this was at the time of original purchase that this was a subscription. This is just a ******, why would there be an automatic subscription?! Manscaped hides that it automatically signs you up for a subscription and will automatically start billing you for random useless overpriced parts. They don't even tell you in the emails that they are billing you. It just says parts sent. THERE ARE NO RECEIPTS. This practice is predatory and illegal. I want a refund immediately.

  

  Business Response

  Date: 11/14/2023

  Hello ******, 

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year,based on your desired frequency. Once your order is placed your plan(s)can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also confirmed you have canceled your plan.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company wont stop charging me. *** tried to quit their shittey services for months. Stop taking my money. Wtf you criminals. Your product is as decent at best, a piece of s*** at worst. Just stop taking my money

  

  Business Response

  Date: 11/14/2023

  Hello ****

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year,based on your desired frequency. Once your order is placed your plan(s)can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a single initial purchase. I was subsequently charged again for a recurring order that I did not sign up for. There is no phone number to contact the company. I have not heard back from the company regarding a refund. This is blatantly fraudulent behavior, and I am sure they snuck this in somewhere in the fine print.

  

  Business Response

  Date: 11/14/2023

  Hello *******, 

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year,based on your desired frequency. Once your order is placed your plan(s)can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team