Complaints

This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manscaped

  10054 Old Grove Rd San Diego, CA 92131-1647

  
• 

  Manscaped

  3394 Carmel Mountain Rd Ste 140 San Diego, CA 92121-1066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 11/24/2024. The company sent me tracking information on 11/25. The package has never been given to carrier. The company blames the carrier. Was told to wait and as of today, still no move from carrier.

  

  Business Response

  Date: 12/05/2024

  We are very sorry to hear that your order has yet to arrive. Unfortunately, it appears that your order has been lost in transit. We would be happy to assist you with a reshipment of your order. Please reach out to us on ********************************

  Customer Answer

  Date: 12/05/2024

  you can reach out to me. I have already submitted the compliant. And part of that is for you to ship my order or refund. 
  

  Ive already reached out to out. 

  

  Business Response

  Date: 12/06/2024

  We are very sorry to hear about your recent MANSCAPED experience.
  
  Your refund should be reflected on the account of your original payment method within 5-7 business days - we appreciate your patience as we process this request!

  Additionally, we have issued your free reshipment order.
  

  You will receive an order confirmation email for this reshipment that lists the product and, if applicable, its price value. Rest assured this is simply confirming the reshipment order and is not a charge to your account.

  Once shipped youll receive another email with the new tracking information.
  
  If you need further assistance, please feel free to contact us at ********************************************************.
  
  Thank you,
  
  MANSCAPED Team

  
  

  Customer Answer

  Date: 12/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with manscaped but never received a confirmation email. Its now been a week and I havent received an email or a package. I went back to manscaped and the way of contact they had listed was by email so I emailed them about the issue and its been days since then and still no response other than one email asking how there service was. What service? I havent gotten a single response. I tried finding their number online and the one phone number I did find that actually said it was manscaped when I called said to email them with any issues and then hung up and I obviously already tried that. My account was charged a week ago and I need either the package or my refund.

  

  Business Response

  Date: 12/05/2024

  We apologize for the inconvenience this has caused.Your order has shipped and is currently in transit to you. We appreciate your support of our brand. You can view your tracking information below:

  **************************************************************************************************
  

  In addition, we have resent the email to the email we have on file: ************************************.
  

  Be sure to check your entire inbox, including spam/junk folders, to ensure the email is received. If you have not received the email in the next 24 hours, please reach back out to us for further assistance.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lawnmower 4.0 below is not working after only using it 3 times. It is fully charged but does not turn on and does not do anything. I would like a replacement. I emailed the company 3 times and have not received a response.

  

  Business Response

  Date: 12/05/2024

  Can you please provide us with the shipping and billing address, and phone number associated with your recent MANSCAPED order? We can then pull up your information and further assist you.
  
  
  

  Customer Answer

  Date: 12/06/2024

  My name is on my complaint and this was a gift from my girlfirend and she purchased it at a target retail store

  

  Business Response

  Date: 12/10/2024

  Hello,
  
  Thank you for contacting MANSCAPED.
  
  We are very sorry to hear that your Lawn Mower has stopped working.
  
  In order to better assist you, please provide an image of your device and proof of purchase (i.e.receipt or order confirmation) to ********************************************************.
  
  Once this has been received, we will be more than happy to assist you further.
  
  Again, our sincerest apologies and we appreciate your patience.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manscaped is secretly signing costumers up for a subscription for each purchase they make and charging them for this subscription

  

  Business Response

  Date: 12/03/2024

  Hello Jadyn,
  

  We want to start by apologizing for any inconvenience this may have caused you, and we appreciate your patience as we address this matter.

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  

  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  Per your request, your order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days.
  

  Also, all future replenishments have been canceled. Rest assured that you will no longer be charged for any subscription and will not receive any future replenishments from us.
  

  You can always restart your subscription at any time by returning to ********************************************* place another order with a Peak Hygiene Plan product included.
  

  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want them to quit sending me products that I did not order. They said it was a refill order, however, I never received any initial order!There was no other paperwork sent with the delivery.

  

  Business Response

  Date: 11/25/2024

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
   
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
   
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
   
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new razor in May 2024. It stopped working already and they refused to return my money or at least replace the product.

  

  Business Response

  Date: 11/20/2024

  Hello ***********,
  
  Typically, we are unable to replace devices that are out of warranty, however, as customer satisfaction is our highest priority, we'd be happy to replace the device as a one-time courtesy
  
  Can you please provide us with your full name and full preferred shipping address for a free replacement order?
  

  Additionally, we wanted to highlight that by activating your Peak Hygiene Plan and becoming an active member, you would get the lowest prices on our core products! You would have the ability to skip your next order, select a specific shipment date or adjust the frequency of your plan in one-month increments up to 11 months.
  
  What's also amazing about this is that if you are an active Peak Hygiene Plan member who has received a replenishment box in the last 90 days, you would be covered under the new Platinum Warranty, and you would qualify for 1 Platinum Warranty replacement for The Lawn Mower, Weed Whacker2.0 and/or ***** Hedgertrimmer every 12 months.
  
  We look forward to hearing back from you. Have a great day!

• Initial Complaint

  Date:11/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Manscaped regarding an issue I have recently discovered with an unauthorized subscription service linked to my account.Two years ago, I purchased the Manscaped 4.0 trimmer, and during the checkout process, I was unknowingly enrolled in a subscription service that I never explicitly agreed to. I have now been paying for this subscription for the past two years without my consent or knowledge.I was not notified of the subscription, nor did I ever agree to any recurring payments. I only realized these charges after reviewing my bank statements recently. Given that I was not informed or made aware of the terms of this subscription, I believe these charges are both unfair and deceptive.I am requesting a full refund for all charges related to this unauthorized subscription, which I have been unknowingly paying for over the past two years. I also request that Manscaped take steps to ensure that this issue is resolved immediately and that no further charges are applied to my account.I would appreciate your prompt attention to this matter, and I hope for a swift resolution.Thank you for your time and assistance

  

  Business Response

  Date: 11/11/2024

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
   
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
   
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also confirmed you have canceled your plan.
   
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from this company on 7/28/24 using an **************** card. The purchase was in the amount of $131.39 for my nephew's birthday. The address for the transaction was *********************************************. The phone # listed was **************. It was a one-time purchase, and I did not subscribe to anything.On 10/28/24 my **************** card was charged $21.89 by this same business. The transaction, however, was associated with a different address: **********************************************************************. The same phone number was listed - **************.I reported this to my credit card company as an unrecognized charge, and this is currently under investigation with ****************. I DID NOT MAKE THIS PURCHASE.When I attempt to call the phone number, there is no way to speak with any customer service representative, and there is no ability to leave a message. I am treating this as a stolen credit card issue, and I have no ability to speak with anyone at this company since I made no purchase or have any kind of order # with which to address it. I also will not use their website as I can no longer trust that my information isn't already stolen. I reach out to the BBB for help in getting this charge removed from my credit card. I also want BBB to be aware that this company may be involved in fraud and stealing credit card information.

  

  Business Response

  Date: 11/01/2024

  Hello *****,
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  
  Starting at Peak per shipment, you can select any two MANSCAPED products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any Peak Hygiene Plan product to your Peak Hygiene Plan shipment.
  
  We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. It appears that your most recent order is already in transit to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. We have also canceled your plan.
  
  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 11/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I find this business (Manscaped) to have deceitful and unclear messaging which potentially inadvertently signs customers up for things they do not want.  I am seeing this more frequently with a number of businesses, and I have to scan websites judiciously to try and avoid this.  Many websites now are set up this way. 

  I intend to send their product back to them when it arrives.  I want nothing to do with "Manscaped", their worthless customer service message line, and their deceptive business practices.

  Thank you once again to the Better Business Bureau for your help in this matter.  This is one agency that truly cares about customers and advocating for better business practices.

  
  Regards,
  
  ***** *******
  
   

  
  

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2024 Manscaped Sneaky business going on here!!! ?? Buyers be aware!!! They save your credit card info without your consent and charge it for item you did not buy!!! Then the have the ignorance to not ship the item either. Please REPORT them!!!! ??????

  

  Business Response

  Date: 10/31/2024

  Hello *****, 

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.

  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  

  This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.
  

  We have also canceled your plan. Feel free to log in to your MANSCAPED account anytime to reactivate and to regain access to exclusive products, discounts, & more!
  

  ********************************************
  

  Furthermore, we would be happy to wait for any update regarding your device. Rest assured that we are standing by ready to assist.
  
  
  
  

  
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2024 I made a one time purchase. 3 months later on September 27th I was billed for a 'subscription' that I did not approve or agree to. This subscription was not a line item on the receipt of the original purchase, nor was there any notification of the purchase or billing other than on a credit card statement. The package showed up out of the blue around October 21st. I've started a dispute with my credit card company as well as started a return through the Manscaped website. The fee may be small enough that some people may not complain and just cancel the subscription and move on. This situation feels like deceit at best, theft at worst. I'm 39 and this is my first BBB complaint. Had I checked the BBB before my purchase, I would have looked elsewhere to fulfill my needs. Looks to be a very common problem with Manscaped and I do wonder how many incidents go unreported.

  

  Business Response

  Date: 10/29/2024

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year,based on your desired frequency. Once your order is placed your plan(s)can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************************************.
  
  Thank you,
  
  MANSCAPED Team