Complaints

This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manscaped

  10054 Old Grove Rd San Diego, CA 92131-1647

  
• 

  Manscaped

  3394 Carmel Mountain Rd Ste 140 San Diego, CA 92121-1066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2024 I made a one time purchase. 3 months later on September 27th I was billed for a 'subscription' that I did not approve or agree to. This subscription was not a line item on the receipt of the original purchase, nor was there any notification of the purchase or billing other than on a credit card statement. The package showed up out of the blue around October 21st. I've started a dispute with my credit card company as well as started a return through the Manscaped website. The fee may be small enough that some people may not complain and just cancel the subscription and move on. This situation feels like deceit at best, theft at worst. I'm 39 and this is my first BBB complaint. Had I checked the BBB before my purchase, I would have looked elsewhere to fulfill my needs. Looks to be a very common problem with Manscaped and I do wonder how many incidents go unreported.

  

  Business Response

  Date: 10/29/2024

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year,based on your desired frequency. Once your order is placed your plan(s)can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 months back I purchased a Lawn Mower 3.0 from Manscaped and was changed $20.13 on 9/24/2024 for a subscription I never agreed to. Just more shady business from Manscaped, I've seen all the other complaints... I wish they would do better and change that dang subscription method.

  

  Business Response

  Date: 09/26/2024

  Hello ******,
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  
  
  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  
  
  We are truly sorry to hear you are not interested in your Replenishment Plan. Please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.
  
  
  We confirm that you canceled your plan. Feel free to log in to your MANSCAPED account anytime to reactivate and regain access to exclusive products, discounts, & more!
  
  
  **************************************************
  
  
  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a defective item and the seller wont accept a return since it has been over 30 days. The item never worked right from the day I got it.

  

  Business Response

  Date: 09/04/2024

  Hello ******,
  
  Thank you for bringing this to our attention and for giving us the opportunity to make things right.
  
  We sincerely apologize for the inconvenience caused by receiving a defective item. We understand how frustrating this must have been, and as a gesture of goodwill, we have already sent a replacement item to resolve the issue.
  
  Should you have any further concerns or questions, please do not hesitate to reach out to us directly at ********************************* We are committed to ensuring your satisfaction and appreciate your patience and understanding throughout this process.
  
  Thank you for being a valued MANSCAPED customer.
  
  Best regards,

  The ********************** Team

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is one of the most deceptive and dishonest companies Ive ever purchased from. They auto-select a subscription model for everyone who purchases and starts auto-charging them every 3 months for a subscription. The fine print is small and they do their best to make it incredibly difficult to even know you signed up for anything. They know exactly what they are doing and its sad immoral and unethical companies like this exist.

  

  Business Response

  Date: 09/04/2024

  Hello ******, 

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year,based on your desired frequency. Once your order is placed your plan(s)can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:08/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit card was charged without my permission after making a one time purchase with this company. They have customer service team to speak to someone to resolve, I have tried numerous times.

  

  Business Response

  Date: 09/03/2024

  Hello ****,
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  
  
  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  
  
  We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. Please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days.
  
  
  We have also canceled your plan. Feel free to log in to your MANSCAPED account anytime to reactivate and to regain access to exclusive products, discounts, and our *******************************text="true" style="box-sizing: inherit;">
  **************************************************
  
  
  Once logged in, simply click on "My Peak Hygiene Plan and from there you can make any necessary changes.
  
  
  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hair clipper in May 2024 and was unknowingly signed up for a Peak Hygiene Plan with recurring payments every 3 months. If I cancel this plan i lose the warranty on my hair clippers. Today 27-AUG I was charged ***** for this so called plan.

  

  Business Response

  Date: 08/27/2024

  Hello *****,

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

  Customer Answer

  Date: 08/27/2024

  This practice is not legal in ******* - my warranty should not be reliant on a recurring payment, which was slipped under the radar while making an order. It is a sneaky practice and in 20 years of online purchases I have never experienced this. I have searched out and cancelled this so-called Peak Hygiene replenishment order (I have also still no idea what this is).

  I request a full refund of the payment taken from me on 26-AUG-24. EU771543

  

  Business Response

  Date: 08/28/2024

  Hello *****,
  
  We are truly sorry to hear you are not interested in your Replenishment Plan. It appears that your most recent order is already in transit to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.
  
  We confirm that you canceled your plan. Feel free to log in to your MANSCAPED account anytime to reactivate and regain access to exclusive products, discounts, & more!
  
  *************************************************
  
  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 08/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were charged a subscription fee of $21.24 by Manscaped on 8/5/2024. We did not sign up for a subscription service nor did we receive any goods or services from Manscaped regarding the charges. This is fraud and I am reporting to credit card company and state attorney in **********.

  

  Business Response

  Date: 08/26/2024

  We apologize for the inconvenience this may have caused.U, We can confirm that your Peak Hygiene Plan has been canceled and a refund was been processed on 8/23/2024.

  
  

• Initial Complaint

  Date:08/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  website extremely difficult to cancel a recurring subscription. when finally found, website says email sent for next steps to cancel and email is only good for 2 hours. the email is never sent which makes it impossible to cancel a subscription.

  

  Business Response

  Date: 08/19/2024

  Hello ****,
  
  Thank you for contacting MANSCAPED.
  
  We are sorry to hear that you have decided to cancel your subscription.
  
  Upon review of your account, we can confirm that you are not an active Peak Hygiene Plan member, nor do you have any additional subscriptions at this time. Rest assured that you will no longer be charged for any subscription and will not receive any future replenishments from us.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product for my boyfriend as a Christmas gift. He used it 3 times before the item started turning on by itself to the point where it eventually would not turn on at all even after it was plugged up for hours to fully charge. I reached out to the company for a replacement, sent a video showing that the device would no longer turn on even when plugged in, and they advised that I was outside of my 90-day warranty period but I could sign up for a membership at $18.99/a month which would allow me to send the item back. Prior reviews have shown that their items are defective and that people are having problems canceling their membership so I dont feel comfortable signing up for a service when the first item that I ordered for them is defective after less than 5 uses. Im asking for a replacement, not my money back, but I do not feel like I should have to sign up for a membership and risk the possibility of having a hard time canceling when the item I initially ordered is defective.

  

  Business Response

  Date: 08/15/2024

  Hello Cierra,
  
  We sincerely apologize for any frustration you and your boyfriend have experienced with the Lawn Mower 5.0 Ultra.
  
  We understand your hesitation regarding the Peak Hygiene Plan and the challenges you've mentioned. We aim to provide the best possible experience and appreciate your feedback on this matter.
  
  In our previous communication, we offered you the option to join the Peak Hygiene Plan with a special discount. However, we recognize that this might not fully address your concerns.
  
  As we mentioned, our standard warranty period is 90 days, and your device falls outside of that timeframe. While we provided the Peak Hygiene Plan as a solution, we respect your decision and understand that it may not be the right fit for you at this time.
  
  If you have any further questions or need additional assistance, please feel free to contact us directly at ********************************* We are here to help and want to ensure that your concerns are fully addressed.
  
  Thank you for your understanding, and we hope to regain your trust in our products and services.
  
  Best regards,

  - Manscaped Team

  Customer Answer

  Date: 08/16/2024

  I am unsatisfied with their response. The item is defective and will not turn on at all after only 3 uses. The business should have good faith to allow a replacement without me having to buy into a program to replace an item or requiring that I buy another Lawnmower 5.0 at a 20% discounted rate. The item is defective at no fault of the customer. I would not invest more money into a company when the only and original product that I ordered from them randomly turned on several times and now wont turn on at all even when plugged in for hours. The fact that theyre not allowing a replacement unless they get more money from the consumer displays that theyre not confident in their product which is disheartening. 

  

  Business Response

  Date: 08/16/2024

  Hello Cierra,
  
  We appreciate you taking the time to share your concerns and understand how frustrating this experience has been for you. Your satisfaction is incredibly important to us, and we sincerely apologize that our previous response did not meet your expectations.
  
  We recognize the inconvenience caused by the malfunctioning product and fully understand why this situation has been disappointing. While our standard warranty policy has certain limitations, we want to assure you that we stand behind the quality of our products.
  
  Given the circumstances, we would like to offer a one-time courtesy replacement of your Lawn Mower 5.0 Ultra, without the need to enroll in the Peak Hygiene Plan or make any additional purchases. We value your trust and want to ensure that you have a product that functions as intended.
  
  Please contact us directly at ******************************** with your current shipping address so we can arrange for the replacement to be sent out to you as soon as possible. We hope this will resolve the issue and restore your confidence in our products.
  
  Thank you for your understanding, and we look forward to resolving this for you.

  Best regards,

  - Manscaped Team

• Initial Complaint

  Date:07/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items from a company online by the name of manscaped.Again I want to say for the record this was a 1 time purchase.This company sent me the 1st package. Good, Fine, I'm done right. NO they have me on a unauthorized re-order, that I did not approve!All I want is for them to cancel the ** membership that they think I want.Send me a box with a return label & if charged for any of this **, to refund me what they have taken after the 1st purchase-Their are alot of angry people out there about this misleading company-I'm not angry, simply disappointed in their lack of respect-Thank You!Warmest Regards,*********************

  

  Business Response

  Date: 07/29/2024

  Hello ******,
  
  Upon review of your account, it appears that your original order included a Replenishment Plan. This means that your product was discounted at checkout, and you are sent regular replacements for your product at a discounted price. Plans can be modified to your preferred monthly frequency and can be canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  
  We are truly sorry to hear you are not interested in your Replenishment Plan. Please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.
  
  
  We have also canceled your plan. Feel free to log in to your MANSCAPED account anytime to reactivate and regain access to exclusive products, discounts, & more!
  
  
  **************************************************
  
  
  Please let us know if we can assist you further. Have a great day!