Complaints

This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manscaped

  10054 Old Grove Rd San Diego, CA 92131-1647

  
• 

  Manscaped

  3394 Carmel Mountain Rd Ste 140 San Diego, CA 92121-1066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024, I made a 1-time purchase for Manscaped products, trimmers. After my purchase, I received many texts and emails asking me to do a subscription to Manscaped, I unsubscribed from receiving additional communications, as I was not interested. This morning July 24th 2024, I received a notification from my credit card company that a transaction for $37. 96 was made for a subscription with Manscape. I did not authorize, make or complete this transaction for a future or present order. I did not receive any communication for Manscaped saying I made an order, confirming or invoice for any product. Only a charge to my card. I emailed Manscaped asking for them to refund and more importantly investigate how this happened. Concerned it maybe a scam to others.

  

  Business Response

  Date: 07/25/2024

  We apologize for the confusion and for any inconvenience this may have caused.
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  

  Starting at 24,99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add ANY MANSCAPED product to your Peak Hygiene Plan shipment.
  We are sorry to hear you aren't aware of your Peak Hygiene Plan. As requested, your replenishment order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days.
  

  We have also canceled all future replenishments. Rest assured that you will no longer be charged for any subscription and you will not receive any replenishments from MANSCAPED moving forward.
  

  You can restart your plan anytime directly through your self-service member portal:
  *************************************************
  

  Please do not hesitate to reach back to us if you need further assistance. Have a great day!

• Initial Complaint

  Date:07/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manscaped is still at it, charging nonconsentual fees for products unrequested. I wonder how much of their profit comes from people who simply cancel after being charged once and don't complain. A class action suit would be welcome against this company. Anyhow here is the relevant info:MANSCAPED Your replenishment order is confirmed ORDER NUMBER CA1257351ORDER DATE 2024-07-15 ****************** your Peak Hygiene replenishment order is confirmed and will be shipping soon. You will receive a separate email with your tracking info once your order ships.Order Summary Order details Order Number CA1257351 Shipping Address Items Ordered Item QTY Price Product details PHP PHP 1 CA$29.99 ea.Purchase Summary Subtotal:Shipping:HST%:HST:Total:CA$29.99 FREE 13%CA$3.90 CA$33.89

  

  Business Response

  Date: 07/22/2024

  Hello ******, 

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
   
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
   
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also confirmed you have canceled your plan.
   
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ***************************
  
  Thank you,
  
  MANSCAPED Team

  Customer Answer

  Date: 07/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from Manscaped (***** trimmer) with the idea that this was a single purchase. However due to a non transparent and heavily pop up related site, I was auto enrolled in a subscription program for $22.72. I've now cancelled the subscription I did not know I had but I am stuck with the charge on my credit card bill. I also received no product for the $22 so what is the subscription even for?

  

  Business Response

  Date: 07/12/2024

  Hello *****,
  

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
   
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
   
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order is currently in transit, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also confirmed you have canceled your plan.
   
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,I hope this message finds you well. I am writing regarding a wrongful charge on my credit card by a Manscaped, which resulted in my only late payment on my credit report.In September 2022, I attempted to cancel my subscription with Manscaped. I clearly remember clicking the "Cancel Subscription" button. However, instead of canceling, Manscaped adjusted the frequency of my shipments to once every three months. Since I was using this card solely for this service, I stopped checking it after canceling the subscription, as there were no charges. Unexpectedly, after three months, Manscaped charged me for their products, resulting in a late payment.This is the first blemish on my previously perfect credit history.I have been trying to resolve this issue with Manscaped, but they refuse to help and insist that a chargeback can only be initiated by the financial institution. I have spoken to several Chase representatives, but they cannot assist since the charge dates back to 2022.Please help me rectify this situation. I dont care about the money that I spent, I just do not want the blemish on my credit history because of discharge. I am trying to buy a home and do not want to incur thousands more in interest due to this blemish on my history. I aim to remove this late payment and qualify for the best rates possible. It would be a very simple fix on their end to apply a chargeback and put this behind us, but they are being very difficult for no reason.Thank you for your assistance.

  

  Business Response

  Date: 07/09/2024

  We have attempted to assist the customer to the best of our abilities and escalated the inquiry to our legal department.

• Initial Complaint

  Date:06/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from Manscaped (nose hair trimmer) with the idea that this was a single purchase. However due to a non transparent and heavily pop up related site, I was auto enrolled in a subscription program for $20 every 3 months. This program was not at all clearly explained as the website feigned as any other transaction with a simple one time purchase. For the company to blatantly attempt to extort money out of unknowing customer is ludicrous and unethical. I also suspect that this subscription is intentionally not monthly as the clients would catch on quicker. I am beyond disappointed in having to be apart of this unethical business practice for a simple transaction. ********* said subscription also required the creation of an account, which I had not done in the first place, as I was checking out as a guest. There is not a customer service number and I anticipate this will be a class action situation at a future date.

  

  Business Response

  Date: 06/21/2024

  Hello *****,
  

  We apologize for the experience you had with the Peak Hygiene Plan. We always ensure customers are given proper notice of the subscription during the checkout process. Regardless, we understand the frustration and to make this right, we have provided a full refund for both subscription orders (dated March and June 2024).

  Your refunds should be reflected on the account of your original payment method within 5-7 business days. We can also confirm that the subscription is still cancelled.
  

  Please let us know if we can assist you further. Have a great day.

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,On December the 8th 2023 I ordered 2 gifts for my brother, the Weed Whacker 2.0and the The ***** ******. Unbeknownst to me, now only did Manscaped same my credit card information, which I did not authorize but they also enrolled me in their "Peak Hygiene replenishment box" which is a recurring cost of ***** per box.They have not, thus far, refunded my money and I am certain that this practice is still happening to unsuspecting customers.Sincerely, *****************

  

  Business Response

  Date: 06/17/2024

  Hello ****,
  
  t appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  

  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  

  We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. It appears that your most recent order has already been delivered to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for both orders. Your refund should be reflected on the account of your original payment method within 5-7 business days.
  

  We also confirmed that your plan has been canceled successfully. Rest assured that you will no longer be charged for any subscription and will not receive any future replenishments from us.
  To prevent this from happening in the future, we would like to inform you that we currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan.
  

  To place a one-time order, make sure to select the second option below the Peak Hygiene Plan option.
  Feel free to log in to your MANSCAPED account anytime to reactivate and to regain access to exclusive products, discounts, and our Platinum Warranty!
  

  **************************************************
  
  Once logged in, simply click on "My Peak Hygiene Plan and from there you can make any necessary changes.
  
  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 06/17/2024

  To whom it may concern,

  I was refund one of the two orders that were charged to me for a service that I did NOT sign up for nor provide access for continuing charges to my bank account.  I am still owed the initial order cost +taxes, which is ***** with taxes.

  I would not be so upset if I had ever signed up for this service but as previously stated I did not.

   

  Thank You,

  JP3

  

  Business Response

  Date: 06/18/2024

  Hello ****,

  Upon further review of your account, we are able to confirm that you were refunded for both of your orders. Please allow 5-7 business days for your refunds to reflect in your account. 

  If you need further assistance, please feel free to reach out to us at ********************************* Have a great day!

  Thank You,

  MANSCAPED Team

• Initial Complaint

  Date:06/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product for a one-time purchase on March 9, 2024. I did not create an account--it was a guest checkout for a one-time purchase.On June 9, 2024, I was charged for some sort of subscription that I didn't sign up for. I attempted to call the business with the phone number listed with my credit card number; but it directed me to the website.I went to the website and it directed me to create an account in order to cancel any subscription; but I do not want to create an account in order to cancel something I did not order.

  

  Business Response

  Date: 06/14/2024

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year,based on your desired frequency. Once your order is placed your plan(s)can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,

  Customer Answer

  Date: 06/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:05/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of original transaction: February 25, 2024 - $127.99 (plus tax)Date of fraudulent transaction: May 25, 2024 - $29.99 (plus tax)On February 25, 2024 I purchased the Manscaped Lawnmower 5.0. I paid $127.99 (plus tax) for this product and received the product in a reasonable amount of time. On May 25, I was notified that I had placed an order for "peak hygiene replenishment". This order was placed on my behalf by Manscaped Canada without my authorization. My credit card, which I had not given authorization for Manscaped Canada to save in their database was fraudulently charged for this order that they had made on my behalf without my authorization.

  

  Business Response

  Date: 05/28/2024

  Hello TJ,
  

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  

  Starting at C$29.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  

  We' canceled your replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days.
  

  We have also canceled all future replenishments. Rest assured that you will not be charged for a replenishment order moving forward.
  

  Please let us know if we can assist you further with this account change. Have a great day!

  Customer Answer

  Date: 05/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Tj Herbachuk
  
   
  

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Manscaped The Lawn Mower 4.0 on Amazon on May 20, 2022, for $79.99.Starting in early 2023, sometime in January 2023, the device lost charge after an hour of use. Over the next few months until September 2023, it would stop working after less than a minute of use.I contacted Manscaped in September 2023, and they suggested that the vacation mode on the device be turned off. I followed their instructions, but the device did not charge. I reached out again, and they said that it was out of warranty and would not reimburse me even though the malfunction started within a year of purchase (Jan 2023). I believe I bought a product with a defective battery. It is not right that a new device battery would stop working in less than a year of use.I am raising this complaint because I want my money back, not another device.The order number is Order# ***-0372173-9465868.

  

  Business Response

  Date: 05/17/2024

  Hello ****,
  
  We are very sorry to hear that you are having issues with your Lawn Mower 4.0.
  
  Upon review, we found that your device was purchased on Amazon over 12 months ago, which falls outside the 90-day warranty period. However, great news - we have two alternative solutions for you to replace your device so you can get back into your grooming routine:
  
  1. Join the Peak Hygiene Plan & receive at least one replenishment box.
  Active members who have received a replenishment box within 90 days of submitting a warranty claim, can make one warranty claim in any 12-month period, for each of their qualified devices, under the Peak Hygiene Plan Member Platinum Warranty.
  
  or
  
  2. Take Advantage of a Special Discount Offer.
  Place an order for a new device and enjoy a 20% discount by entering the code MSCXTWENTY during checkout.
  
  Should you decide to take advantage of the Peak Hygiene Plans Platinum Warranty, please feel free to contact us at ********************************. 
  
  Thank you,
  
  MANSCAPED Team 

  Customer Answer

  Date: 05/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01 Feb I made a one time purchase from Manscaped. On 30 Apr I was charged $19.99 for a subscription service I was not aware I had been signed up to and a parcel was delivered shortly after on 03 May. I was sent an email on 15 Apr outlining the future delivery but did not receive it as it went to spam. I do not recall signing up to any subscription service from Manscaped and did not intend to sign up at all. This is predatory behaviour by Manscaped.

  

  Business Response

  Date: 05/06/2024

  Hello Will,
  

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  

  We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. Please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days.
  

  We can also confirm that your Peak Hygiene Plan is already canceled. Feel free to log in to your MANSCAPED account anytime to reactivate and regain access to exclusive products, discounts, and our Platinum Warranty!
  **************************************************
  

  Once logged in, simply click on "My Peak Hygiene Plan and from there you can make any necessary changes.
  

  Although your plan is canceled, we wanted to let you know the advantages of the Peak Hygiene Plan. Besides getting the lowest prices on our core products, if you are an active Peak Hygiene Plan member who has received a replenishment box in the last 90 days, you qualify for 1 Platinum Warranty replacement for The Lawn Mower, ***** ******, The Handyman, and/or Weed Whacker 2.0 trimmer every 12 months.
  

  Please let us know if we can assist you further. Have a great day!