Complaints

This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manscaped

  10054 Old Grove Rd San Diego, CA 92131-1647

  
• 

  Manscaped

  3394 Carmel Mountain Rd Ste 140 San Diego, CA 92121-1066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******,Great news, your Peak Hygiene replenishment order is confirmed and will be shipping soon.This would be great news if I had actually requested or wanted this. I do not consent to this and do not want this. Please refund my money.

  

  Business Response

  Date: 02/26/2024

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year,based on your desired frequency. Once your order is placed your plan(s)can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  Per your request, your order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days.We have also canceled all future replenishments.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

  Customer Answer

  Date: 02/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:02/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On november 24th i purchased the performance package 5.0 ultra for $114.01 (originally $139.99) for a christmas gift as a one time purchase. I was not given an option to pick a frequency of delivery for a subscription service, and did not select any products that i wanted recurring shipments of. There was fine print at the bottom of my order confirmation detailing their subscription service but it did not confirm that i was actually subscribed to it. Today (february 24th 2024) i recieved and order confirmation for an order i did not place, for products i did not select at a price i did not authorize to be taken from my one-time payment method. I attempted to cancel my membership through a section of the website i couldnt find without looking it up. I was redirected three different times to new products and even more purchases when trying to cancel my supposed membership and was given warnings that it would void my warranty. I was also redirected by each option of why i was cancelling; that if i hadnt used their products i should try buying different ones, that if i couldnt afford it i should just skip one month and continue my alleged membership, and practically begging me not to cancel for any reason. I have yet to hear back from my email asking them to cancel the order that they placed without my consent.

  

  Business Response

  Date: 02/26/2024

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.

  We provide customers with two purchasing choices, including a single one-time purchase option and various replenishment alternatives for individual products. Additionally, we offer a unique membership option called the Peak Hygiene Plan.
  

   Per your request, your order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days.

  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three manscaped kits for three individuals at Christmas time. Nowhere on the order process do I ever remember anything related to a subscription nor did I ever want to enroll in any type of subscription plan.This morning I was charged $21.38. These funds need to be refunded as soon as possible or I will need to dispute them on my card. Any sort of subscription need to be canceled immediately.In reading the long list of BBB complaints, this is clearly an issue the company has not addressed. Their website and order entry pages are clearly not transparent or obvious that purchases for their products contain subscriptions, including ones that you can opt out of.I would appreciate an extremely timely response to this concern.

  

  Business Response

  Date: 02/26/2024

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
   
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
   
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  Per your request, your order has been canceled. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
   
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team
  
  

• Initial Complaint

  Date:02/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What I thought was a simple one time purchase on manscaped I was offered a subscription that I specifically declined however am now being charged for. Im not receiving a receipt from manscaped, only from my PayPal account. I didnt even make a manscaped account so I dont know how to cancel it. In no way shape or form do I ever remember consenting to a subscription that I know for a fact that I would decline in a heartbeat. What an incredibly disappointing predatory brand. I hope they lose all the misleading hype.

  

  Business Response

  Date: 02/14/2024

  Hello *****,
  

  Upon review of your account, it appears that your original order included a Replenishment Plan. This means that your product was discounted at checkout, and you are sent regular replacements for your product at a discounted price. Plans can be modified to your preferred monthly frequency and can be canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  

  Per your request, your order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days.
  We confirm that you canceled all future replenishments. You can restart your subscription(s) at any time directly through your MANSCAPED account or by reaching out to us at ********************************:
  **************************************************
  

  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just recieved a surprise bill on my paypal account stating id been charged for a subscription id never signed up for. Cancelled on my PayPal, but clearly this is misleading. Other reports note the same thing.be transparent and honest with your customers!!!!

  

  Business Response

  Date: 02/13/2024

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year,based on your desired frequency. Once your order is placed your plan(s)can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. This message confirms that your replenishment order has been canceled and refund has been processed. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also confirmed you have canceled your plan.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:02/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I purchased a ***** kit trimmer from Manscaped.com. After deli yo started receiving almost daily promotion emails which caused me to stop looking at them. I just received a charge on my credit card for a replenishment order that I had no idea I signed up for. I have emailed them asking for my order to be canceled and my charge refunded. Beware before buying firm this site

  

  Business Response

  Date: 02/12/2024

  Hello *****,
  

  Thank you for contacting MANSCAPED.
  

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  

  Starting at ********************************************************** shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  

  Per your request, your order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days.
  

  We can also confirm that all future replenishments have been canceled. You can restart your subscription(s) at any time directly through your MANSCAPED account or by reaching out to us at ***************************:
  

  *************************************************
  

  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found this company off an Instagram ad and placed an order of their ultra package on Saturday. Magically the order was marked as delivered today even though I dont have anything and its Tuesday and yesterday was a holiday ************ has to be a scam you get false sense of reassurance through an Instagram ad you place an order create an account and the items never arrive I dont think I trust this company They used a company called Ontrac to deliver who even is this carrier Ive only heard of ************** and DHL! Would like better business bureau to help me get my money back thank you Order number is US15217759

  

  Business Response

  Date: 01/17/2024

  Hello *****,
  
  Thank you for contacting MANSCAPED.
  
  We are very sorry to hear that your order has not yet arrived. Once the order has been handed off to our shipping courier, we rely on them to deliver your package in a timely manner. This is certainly not typical!
  
  Upon review of the tracking information available, it appears your order was delivered on 1/16/2024. If your order has still not arrived within the next 24 business hours, please reach back out to us at ******************************** so that we can further assist you in retrieving your order.
  
  Please review your shipping address and the tracking information linked below in the event the courier provides any additional updates:
  
  *********************
  *****************************************************************************************;
  
  *******************************************************
  
  We truly appreciate your patience. Have a great day! 

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm being billed for something I didn't order or ask for. They took it upon themselves to enroll and order for **** didn't not agree to it.

  

  Business Response

  Date: 01/11/2024

  Hello ****,
  

  Thank you for that information.
  

  We apologize for the confusion.
  

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  

  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  

  Per your request, your order was canceled on 1/08/2024. Your refund should be reflected on the account of your original payment method within 5-7 business days.
  

  We have also confirmed that all future replenishments were canceled on 1/08/2024. You can restart your subscription(s) at any time directly through your MANSCAPED account or by reaching out to us at ********************************:
  

  **************************************************
  

  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 01/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** Games
  
   
  

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an electric razor on the manscape website on August 14, 2023 for $72.75 after tax. I remember seeing the subscription service called the hygiene plan. I specifically remember making sure I was not signed up for the subscription. I did not want a subscription and I did not sign up for one. On December 13, 2023 my account was charged $20.32 from Manscaped. Manscaped signed me up for a reoccurring payment of $20.32 without my consent or knowledge. I received the package in the mail and the only way to return is to go to the post office and pay for shipping. I dont think that is right because I never signed up for the subscription in the first place. This is very irritating and I would like Manscape to refund my $20.32. I never consented to a subscription and I would like a refund.

  

  Business Response

  Date: 01/02/2024

  Hello Peyton, 
  
  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
   
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
   
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
   
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:12/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ManScaped allowed a virtual credit card I had saved with them from ****************************************************************************************************** ********.This was a virtual card generated only for use on ManScaped. It was not used or saved anywhere else. It was not used since being closed in 2020.The fact that this card was used at all 3 years later indicates ManScaped allowed my personal information to become stolen and the company has not made a proper notice informing customers of an apparent data breech, wherein customers full credit card information has been obtained.

  

  Business Response

  Date: 12/27/2023

  Hello ****

  Thank you for contacting us. 

  After further review we are unable to locate an account. 

  With that said, if you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team

  Customer Answer

  Date: 12/28/2023

  This is not a valid response. As a company operating in **********, ManScaped is legally required to disclose security breaches when they become aware of them under the ***** As ManScaped has shown no desire to do this despite being notified, nor have they maintained their legal obligations to investigate this matter further by obtaining further information from me, we will be reporting this issue to the relevant government bodies and cite that ManScaped was notified of a security breach on this date and confirmed receipt of this notice. 

  

  Business Response

  Date: 12/28/2023

  Hello ****, 
  
  Thank you for contacting us. 
  
  Upon review of our systems, we are unable to locate an account using the following criteria
  
  Name: *********************
  Locality: ** 27203
  Phone Number: **************
  E-mail: *********************
  
  Can you please provide ** with the email address, shipping and billing address, and phone number associated with your recent MANSCAPED order?
  
  We can then pull up your information and further assist you. Additionally, If you need further assistance, please feel free to contact us at ********************************.
  
  Thank you,
  
  MANSCAPED Team