Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Instant Checkmate has 5 locations, listed below.

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• 

  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to suppress my data but received an api error. No one was able to explain or respond to the issue. Please rectify and remove my info.

  

  Business Response

  Date: 04/25/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received alert from credit monitoring company that someone created and account using my name, phone number and a similar email account on instantcheckmate.com I have never used instantcheckmate.com nor have I ever authorized instantcheckmate.com to have access to my private information even if they consider to have obtained this information from public sources.I want ANY AND ALL information surrounding me removed from your site immediately as it is a breach of my privacy and rights. I am filing this BBB complaint to create a paper trail to file legal charges against your company and all related providers if this request is not COMPLETELY honored, pursuing relief of damages to the full extent of the law and NOT limited to any time in the future if my personal information is listed again in any of your website(s), and affiliates. PERMANENTLY SUPPRESS, DELETE AND REMOVE (INCLUDING NOW AND ANY FUTURE DISCLOSURE, OR ELSE) ALL OF MY PERSONAL INFORMATION FROM YOUR WEBSITE, INCLUDING ALL AFFILIATED WEBSITES AND DATA BASES WITHIN. ACCORDANCE WITH LOCAL AND INTERNATIONAL PRIVACY AND SECURITY ***S. LACK OF CONFIRMATION WILL PROMPT INICIATION OF LEGAL PROCESS TO THE FULL EXTENT OF THE *** AND FOR THE MAXIMUM AMOUNT OF REPARATIONS DUE TO MY PERSON AS RESULT OF DAMAGES BY IDENTITY THEFT BROUGHT ON BY YOUR COMPANY'S ILLEGAL ACTIVITIES AND DISCLOSURES. FOR ALL THE LEGAL PURPOSES THAT THIS REQUEST MAY SERVE, CONSIDER YOURSELF DULLY WARNED.

  

  Business Response

  Date: 04/19/2023

  Dear ***********************************, 
  
  
  This response is in regards to the consumer complaint from *******************, ID ********. 
  
  
  Regarding the data security incident, you can find our response and the most recent information regarding our security protocols here, ************************************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.
  
  
  This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.  
  
  
  To exercise this right, Ms. *** can visit our ************** at *****************************************************. In the middle of the page, she will see a section titled Right to Delete with instructions. ********** should enter the email provided to Instant Checkmate ****************** when the account was created in 2015, and then click Delete My ********* to begin the process.
  
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  
  Sincerely,
  Instant Checkmate Support
  

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I used Instant Checkmate to perform a one time only background check. Since then over 3 years ago I have been charged ***** a month for 3 years for one background check performed. I have tried to call and cancel on numerous occasions and they have not been able to cancel my account. Its extremely frustrating and a deceptive company.

  

  Business Response

  Date: 04/18/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***********************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded ******************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:04/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for over a year to get this website to remove my personal email address of ***************** that they have falsely listed as a contact for someone named *************************** at ***************************************************************. I am not this person and I have never even heard of her. ref: ******************************************************************************* They refuse to do so and now my address is being targeted by spammers because they have it listed on thier site and claiming it belongs to someone I have never heard of. When I try to junp thru the removal process hoops their site rejects it stating my address is not on there but it CLEARLY is.

  

  Business Response

  Date: 04/13/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 04/13/2023

   That is what I was told last year as well.  I prefer to wait to see if they indeed honor this latest attempt to get them to remove my personal information that they have incorrectly posted under the name of some stranger.

  

  Business Response

  Date: 04/14/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. If they are able to locate any other results corresponding to them on one of the sites, please send a screenshot of that result and email it to us. Also, please provide other email addresses, physical addresses, or phone numbers that they may have used to help validate their identity. That information will only be used to process their request.   
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 04/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  After a year of requests and complaints the website finally removed the inaccurate information from their website that exposed my personal information which was incorrectly assigned to an unknown party.  It was disappointing that it took a complaint to the BBB to get this matter resolved but the email addresses have been removed.  I will continue to monitor the data to ensure the inaccurate information does not reappear.

  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:04/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Instantcheckmate continues to publish personal information which compromises and jeopardizes me, my family, and young children. The company refuses to give the name(s) of investigators.Requests have been made on more than several occasions to instantcheckmate.com to remove any and all information that they publish regarding the request about my personal information and public account. The company and the information support criminals with the intent to commit a child abduction. Information is not accurate and support, it leads to deception or incomplete disclosure in research deliberately given false information about some aspect of the research.

  

  Business Response

  Date: 04/09/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
   In order to suppress ********************** publicly available information from appearing on Intelius.com and related people search sites, they can access the Suppression Tool, ***************************************************************; They will be required to provide and validate some identifying information first.  This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record.  The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use.
  
  If they are separately looking to exercise rights they may have under applicable state data privacy laws, they can visit the *************** *****************************************************. Those rights apply to your ********** such as information users provide to us when they create an account with us, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site.  
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:04/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like my information removed from this page.

  

  Business Response

  Date: 04/09/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********.
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
   In order to suppress ********************** publicly available information from appearing on Intelius.com and related people search sites, they can access the Suppression Tool, ***************************************************************; They will be required to provide and validate some identifying information first.  This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record.  The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use.
  
  If they are separately looking to exercise rights they may have under applicable state data privacy laws, they can visit the *************** *****************************************************. Those rights apply to your ********** such as information users provide to us when they create an account with us, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site.  
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use the supression tool in your website, however it's made purposely difficult so it is never successful. Emails with screenshots of my personal information are being discarded and I am not being given resolution. My information has yet to be removed. I want ANY AND ALL information surrounding me removed from your site immediately as it is a breach of my privacy and rights. I am filing this BBB complaint to create a paper trail to file legal charges against your company and all related providers if this request is not COMPLETELY honored, pursuing relief of damages to the full extent of the law and NOT limited to any time in the future if my personal information is listed again in any of your website(s), and affilitates.PERMANENTLY SUPPRESS, DELETE AND REMOVE (INCLUDING NOW AND ANY FUTURE DISCLOSURE, OR ELSE) ALL OF MY PERSONAL INFORMATION AS SHOWN IN ATTACHED SCREENSHOTS FROM YOUR WEBSITE, INCLUDING ALL AFFILIATED WEBSITES AND DATA BASES WITHIN. ACCORDANCE WITH LOCAL AND INTERNATIONAL PRIVACY AND SECURITY ***S. LACK OF CONFIRMATION WILL PROMPT INICIATION OF LEGAL PROCESS TO THE FULL EXTENT OF THE *** AND FOR THE MAXIMUM AMOUNT OF REPARATIONS DUE TO MY PERSON AS RESULT OF DAMAGES BY IDENTITY THEFT BROUGHT ON BY YOUR COMPANY'S ILLEGAL ACTIVITIES AND DISCLOSURES.FOR ALL THE LEGAL PURPOSES THAT THIS REQUEST MAY SERVE, CONSIDER YOURSELF DULLY WARNED********** ******************, LLC

  

  Business Response

  Date: 04/07/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********. 
  

  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED INSTACART AND THE LAST 2 TIMES THEY ARE TAKING MONEY OUT OF MY BANK ACCOUNT THAT IS MORE THEN THE ACTUAL PRICE PLUS WE ONLY GET SOME OF THE PRODUCTS AND THEY ARE STILL CHARGEING US THE FULL AMOUNT THEY ALSO CHARGE THE CREDIT CARD FOR MORE MONEY THEN MAKE US WAIT FOR UP TO 5 DAYS TO GET OUR MONEY BACK THEN THEY TRY TO TAKE MORE MONEY ON TOP OF MONEY ALREADYB PAID

  

  Business Response

  Date: 04/05/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *********************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet *********************** expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting "push notifications" but I am choosing to not use their service (the implication was that it was free). They say I can "unsubscribe" but I can't find the link that allows me to do this. Sounds like a typical "phishing" tool though I'd be disappointed if it was.

  

  Business Response

  Date: 04/04/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  Instant Checkmate compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Pursuant to the Instant Checkmate privacy policy, by submitting his email address via our site, ****************** consented to receive emails from Instant Checkmate, our affiliates, and third parties concerning promotional offers unrelated to Instant Checkmate. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email. We have gone ahead and unsubscribed Mr. ******** email address, *******************. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  
  
  

  Customer Answer

  Date: 04/04/2023

  Interesting response.  I'm not getting emails from them so haven't an email to provide a link to "unsubscribe."   Coincidentally, I just opened my computer and a notification AGAIN showed up reminding me that my report from them was still available.  I did try to get the notification removed using my computer system but that apparently didn't work.  Maybe it takes a while for their "fix" to take effect.  Or they could send me an email and I'd be glad to click on unsubscribe---though I've never actually subscribed.  My suspicious side is beginning to think if I send them money...first...they will then and only then let me unsubscribe...keeping the money, of course.  Hopefully, that's not the case.

  

  Business Response

  Date: 04/07/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  We appreciate ****************** letting us know that although he is not receiving emails from Instant Checkmate, he continues to receive notifications on his computer after we have taken the necessary steps to unsubscribe and disable pop-up notifications related to the email address *******************. 
  
  We suggest that ****************** clear his computers browser history, cache, and cookies. Furthermore, he may locate our unsubscribe page here: ************************************************** and follow the instructions to disable push notifications. He will need to use the same device and browser that he is receiving the notifications from.
  
  If this does not resolve the issue, we ask that he please provide us with a screenshot of the notification he is receiving so we can better understand his concerns.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  
  
  

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a quick search on the internet of my name and found they have my information. - Tried to follow the steps to have my private information removed but you have to pay and become a member for them to help you directly - they have a link to another site if you dont use the above option, however the other website makes ask you to use your contact information to verify your identity 1. After selecting a contact method to verify my identity the button to continue never enabled for me to move forward 2. Most of the contact information is out of date and I wasnt able to use or try other methods I want my data deleted from their website immediately!!!!

  

  Business Response

  Date: 04/03/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from *********************, ID ********.
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ************************* request based on the information provided. We will go ahead and suppress his public information pursuant to his request and our Terms, that can be found here, ******************************************************************;
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support