Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Instant Checkmate has 5 locations, listed below.

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• 

  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified by 2 credit card companies that this entity reported a hacking breach in my account, but I can find nothing further about them explaining why they reported this or how to remedy it. They only divulge that my email was breached and I should take steps to prevent loss. If they are alerting me, how do they have no further information? If I can't locate the breach without them, how do I know pertinent information to try to secure? And how do they know there's been a breach? I'm very concerned I am exposed and may have my accounts hijacked with bank accounts as well.

  

  Business Response

  Date: 03/31/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *****************************, ID ********.
  

  Our response to the security incident and the most recent information regarding our security protocols can be read at ***************************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.
  

  Additionally, we understand that **************** would like to delete any ********* ********************** maintains for her. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.
  

  To exercise this right, **************** can visit our ************** at *****************************************************. In the middle of the page she will see a section titled Right to Delete with instructions. **************** should enter the email provided to Instant Checkmate when creating her account and click Delete My ********* to begin the process.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to utilize this site however, it provided incorrect information regarding the person I was searching for. I canceled my membership immediately. Yet I was still charged several times. I had a great deal of difficulty with their website. I made several attempts to tell them. The information was incorrect. Im not even certain if it reached anyone? The website takes seemingly forever to provide information. The majority of the time it was not worth my time to sit and watch, its been. As I said the one and only time it provided the information requested it was incorrect. I do not feel I should be charged for incorrect information, especially since it is extremely difficult to speak with anyone from this company. Thank you.

  

  Business Response

  Date: 03/28/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********. 
  

  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
  

  ******************* account has been canceled, but we are unable to refund the payments due to a pending chargeback.
  

  A chargeback is a dispute with their credit card provider, and they should receive an update directly from them regarding the resolution. Generally, the dispute process takes between four and five weeks.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  

  Sincerely,
  

  Instant Checkmate Support

• Initial Complaint

  Date:03/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The information you advertised on the internet about me is completely wrong. I'm ************************* not *****************************. I'm not related to ****** in any way. Do NOT add ****** and his records to my own to decrease my reputation score. It's a scam and it's criminal.

  

  Business Response

  Date: 03/25/2023

  Dear *********************************** ,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  
  We care about your privacy and your ability to personally control the display of your public data. The ****************** allows you to limit the ability for other users to view your report while preventing others from abusing this function of the website.
  
  To exercise this right, access our suppression tool , *********************************************************, and click on Manage Suppression Rules. You will be asked to submit your email address to begin the process. 
  
  Please Note: The Suppression Tool only applies to the publicly available information that is contained in our reports and displayed to consumers on our website. If you want to exercise your CCPA or other state law privacy rights with respect to the user data ********************** collects from you, you can do so here, *****************************************************.
  
  . Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Karma informed me my information with Equifax and TransUnion has been compromised as of January 2023. Instant Checkmate may have my banking account information. I was advised to freeze my accounts. How can I stop Instant Checkmate (whom Ive never heard of) from compromising my personal data? Ive been unsuccessful at Opting Out. Im 74 and dont want them sharing any of my information for any purposes.

  

  Business Response

  Date: 03/23/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ****************************************************, ID ********.
  

  Our response to the security incident and the most recent information regarding our security protocols can be read at ***************************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.
  

  Additionally, we understand that **************************************************** would like to delete any ********* ********************** maintains for them. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.
  

  To exercise this right, **************************************************** can visit our ************** at *****************************************************. In the middle of the page they will see a section titled Right to Delete with instructions. **************************************************** should enter the email provided to Instant Checkmate when creating their account and click Delete My ********* to begin the process.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried a number of times to get my personal information deleted from instant checkmate. I have communicated with instant checkmate through email requesting that my personal information be removed from their website. In one of the emails I received from their support, from an employee named *****, he informed me that they were able to locate a report and validate my request based on the information provided I had provided by email. A week goes by and I do a ****** search of my name and I see my personal information still on their website. I email a second time and get a response from a different employee by the name of ******* who informs me that their records indicate the requested information has been removed from the Instant Checkmate website, but this wasn't the case. This information could be used maliciously, which could in turn lead to stalking, identity theft and harassment. The information has been obtained and displayed without my consent. I urgently request that this information be removed from the instant checkmate website. I cannot stress enough the importance of protecting my privacy and personal information and the safety of my family. I will appreciate a quick resolution to this issue. Thank you

  

  Business Response

  Date: 03/27/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ******* Akubu-*****, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ************************* from the Instant Checkmate website. The removal process takes between 24 - 48 hours to be completely removed. With regard to the ****** screenshot provided by **************, we have submitted the request to remove the information to ******. Unfortunately, we do not have control over this process so we are unable to provide further details. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried using the supression tool in your website, however i do not have access to any of the email addresses or phone numbers listed as i change them every 3 months as a result of being the victom of identity theft thanks to irresponsible websites like yours.I am also filing this BBB complaint to create a paper trail to file legal charges against your company and all related providers if this request is not COMPLETELY honored, pursuing relief of damages to the full extent of the law and NOT limited to any time in the future if my personal information is listed again in any of your website(s), and affilitates.PERMANENTLY SUPPRESS, DELETE AND REMOVE (INCLUDING NOW AND ANY FUTURE DISCLOSURE, OR ELSE) ALL OF MY PERSONAL INFORMATION AS SHOWN IN ATTACHED SCREENSHOTS FROM YOUR WEBSITE, INCLUDING ALL AFFILIATED WEBSITES AND DATA BASES WITHIN ************************************************************************ ACCORDANCE WITH LOCAL AND INTERNATIONAL PRIVACY AND SECURITY ***S. LACK OF CONFIRMATION WILL PROMPT INICIATION OF LEGAL PROCESS TO THE FULL EXTENT OF THE *** AND FOR THE MAXIMUM AMOUNT OF REPARATIONS DUE TO MY PERSON AS RESULT OF DAMAGES BY IDENTITY THEFT BROUGHT ON BY YOUR COMPANY'S ILLEGAL ACTIVITIES AND DISCLOSURES.FOR ALL THE LEGAL PURPOSES THAT THIS REQUEST MAY SERVE, CONSIDER YOURSELF DULLY WARNED.Refer to attached screenshots which include ALL MY INFORMATION to be suppressed, including this link:**************************************************************************** ****, ************************************************************* .........Regards *****************, BBA, CMI, CPMA CPCO.COMPLIANCE OFFICER ROAM ********** Services, LLC

  

  Business Response

  Date: 03/16/2023

  Dear *********************************** ,
  
  This response is in regards to the consumer complaint from *****************, ID ********.
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ********************* request based on the information provided in your email.  We will go ahead and suppress her public information pursuant to her request and our Terms.  
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:03/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to urgently and strongly request that my personal information be immediately removed from your database and to express my deep concern and disappointment about the collection and distribution of my personal data without my explicit and informed consent. Despite my multiple requests for removal via the "Manage Suppression Rules" process on your website and via email, I am appalled that my personal information is still appearing on instantcheckmate.com. As a victim of theft of my personal information, I am extremely troubled by the potential risks to my privacy and security that the unauthorized collection and dissemination of my personal data poses. This information could be used maliciously, potentially leading to identity theft, stalking, or harassment.As an individual, I firmly believe in my right to control my personal information and make informed decisions about how it is used and shared. While I have reviewed your privacy policy and understand that there is an opt-out process for individuals who do not wish to have their personal information included in your database, I am demanding that all of my personal information be removed from your database immediately. As a responsible and ethical company, I implore you to take swift action and comply with my request. Not only is this the morally correct thing to do, but it is also in line with your legal obligations under data protection laws.If you fail to comply with my request, I will have no choice but to escalate this issue and file a complaint with the appropriate regulatory agency. I cannot stress enough the importance of protecting my privacy and personal information, and I expect your full cooperation in this matter.In closing, I appreciate your attention to this urgent matter and expect a prompt and satisfactory response from you.

  

  Business Response

  Date: 03/14/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate and validate the report based on the information provided.  We have suppressed the report pursuant to ************************* request and our Terms.  
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 03/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:03/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without my consent, all my personal and private information (including past and current: names, phone numbers, home addresses, email addresses, date of birth) are displayed on instantcheckmate.com's website. I emailed them multiple times from 3/6/2023 to 3/8/2023 to request the opt out of my profile and to remove completely all my private/personal information from their database and website. I even talked to their customer representative but nothing has been done. The supervisor on the phone claimed that this is a ****** problem and not theirs, which is hard to believe. I did request my information to be removed from some other similar businesses/websites and everything was removed instantly. Therefore, I don't understand what the supervisor was talking about. Since all my personal and private information is still displayed on their website, I am contacting BBB to report about this company's illegal practice of posting people's private/personal information without prior consents and their refusal to let people to opt out from their website as well as their refusal to remove all private/personal sensitive information as per people's requests. I sincerely hope BBB can reach out to this company again and resolve this matter on my behalf. Thank you very much.

  

  Business Response

  Date: 03/10/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *********************, ID ********.
  

  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not told up front that a charge on my **** card was continuing beyond my first inquiry.

  

  Business Response

  Date: 03/03/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *****************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded ******************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:02/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-16-2023 I was notified my personal information from a newly authorized credit card was found on the dark web. This card was only issued in November 2022 after another card was compromised on the dark web. Passwords were changed but somehow the information made it back on the dark web. Now I have been fraudently charged for over ***** dollars in false purchases. The source of this leak is this site, I had used the site in September 2022 for a one time search.

  

  Business Response

  Date: 03/02/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  Our response to the security incident and the most recent information regarding our security protocols can be read at ***************************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.
  

  Additionally, we understand that ****************** would like to delete any ********* ********************** maintains for him. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.
  

  To exercise this right, ****************** can visit our ************** at *****************************************************. In the middle of the page he will see a section titled Right to Delete with instructions. ****************** should enter the email provided to Instant Checkmate when creating his account and click Delete My ********* to begin the process.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support