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Business Profile

Internet Services

Instant Checkmate

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see

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Instant Checkmate has 5 locations, listed below.

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    Customer Complaints Summary

    • 210 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite multiple repeated requests to have my data deleted as per California CCPA and assurances that my data has been deleted over one (1) month, my data still displays as follows:*********************************************************************************************************************************************************

      Business Response

      Date: 01/03/2023

      Dear ***********************************, 

      This response is in regards to the consumer complaint from  ********, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We understand that ******************************* report continued to show after requesting to opt-out. We escalated the request and have ensured that the background report has been fully removed from our site including the information that was previously showing.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 01/04/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ********

       

    • Initial Complaint

      Date:12/14/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have an account and have made multiple attempts to communicate to Instant Checkmate via email and their help center web page that my name, current address and phone number is being enunciated from their website for all to see.I have privacy concerns and requested that my information be deleted from their databases per the California Consumer Privacy Act (CCPA) to no avail.

      Business Response

      Date: 12/27/2022

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have ensured that ***********************' background report has been completely removed from our website, including all previously displayed information. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 12/30/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:12/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pay for search but wont allow me to sign into account

      Business Response

      Date: 12/09/2022


      Dear *******************************,

      This response is in regards to the consumer complaint from ********************************* ********.

      In order to access the services and obtain a report, our members must first log into their account. The username will be the email address used to create the membership and the password is the one entered upon creating the account. 

      We have cancelled all memberships and refunded Mr. ******* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions.

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the company advertises 24/7 access to their service, and to contact them weekdays from 7 to 5 during the week, the last two weekends the sever went down all weekend with no way to contact anyone to fix it. I emailed called, nothing, no on cares if its working or not. its false advertisement if its not a 24/7 workable site.

      Business Response

      Date: 12/06/2022

      Dear *******************************,


      This response is in regards to the consumer complaint from ***********************, ID ********.

      While an inaccurate report and system errors are rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.

      We have cancelled all memberships and refunded ****************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,

      Instant Checkmate Support


      Customer Answer

      Date: 12/07/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:12/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Divorced after 23 years, having my personal information blatantly on web, putting My Life in danger, I requested an Opt Out. I received an email 11/21/22 info would be deleted. It is NOT.Please help me feel safe

      Business Response

      Date: 12/12/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from *********************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We escalated ****************** request and ensured that her background report has been completely removed from the Instant Checkmate website, including all previously displayed information.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) Monday - Friday (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:11/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has a different algorithm and/or database for the opt out search vs the main search. The main search returns very exact results that I can find myself in however when I go to the opt out search I can't find myself which means I can not opt out and suppress my profile.Section ******** of CCPA, Articles 7(3), 17 and 21 of GDPR and other applicable privacy legislation which ***** individuals certain rights in relation to protection of their personal data (information):1) To obtain erasure (deletion) of personal data (information) without undue delay;2) To withdraw any consent given to the processing of personal data (information);3) To object to processing of personal data (information) concerning the below individual, including but not limited to profiling and direct marketing.

      Business Response

      Date: 12/02/2022

      Dear *******************************,


      This response is in regards to the consumer complaint from ***********************, ID ********.


      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

       

      After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ************************* expectations, we request all applicable information listed below:
      1. First Name, Last Name
      2. Date Of Birth/Age
      3. City, State, Zip Code
      4. Possible Relatives
      5. Additional Locations


      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.


      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 12/04/2022

      This business has now sent me emails telling me that my information would be taken down within 48 hours and still has not been after 72 hours. In addition they did not address the issue that you can't opt out with the opt out that they show on their website when you first go to the opt out page.

      Business Response

      Date: 12/13/2022

      Dear *******************************,


      This response is in regards to the consumer complaint from ***********************, ID ********.


      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ***********************. The removal process takes between 24 - 48 hours to be completely removed from our website. We have reviewed our suppression center to ensure it is working, but if *********************** is receiving error messages, please send a screenshot so that we can look further into the issue.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support


    • Initial Complaint

      Date:11/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company wont remove content from their website. Wont take my information off their website. Want it removed as soon as possible. Been contacting them for several days through multiple methods. Want a company response. Have privacy issues. Want my information deleted. Thanks.

      Business Response

      Date: 12/06/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from *********************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have escalated ******************* request and have ensured that his background report has been fully removed from our site including the information that was previously showing. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. 

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:11/18/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/18/22 I signed up to use the monthly service. After the first search was completed I tried to complete a second search and the business would not honor my first purchase or login and it was telling me that my account that I had just created did not exist. This is a scam and needs to be dealt with immediately.

      Business Response

      Date: 11/20/2022

      Dear *******************************, 

      This response is in regards to the consumer complaint from ***************************, ID ********.

      After a thorough investigation, we have confirmed that this member's account was terminated on September 12, 2022, with no subsequent charges. Additionally, we were unable to locate another active account using the provided information. In order to fulfill ************************ requirements, we request the following information:

      The first and last name used on the account
      The email address registered
      The first 6 and last 4 numbers of the card used
      The Paypal email address or Paypal Transaction ID number

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:11/18/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website has my personal information displayed on their website. I would like them to remove my name, address, phone number and any other information that can be affiliated with me. I would also like to know where the business obtained that information.

      Business Response

      Date: 11/18/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from *******************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:11/12/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried multiple times to get Instant Checkmate to remove my personal info from their site for security reasons, but when I file a removal request, I simply get a robo-response through an emailed contact portal that says they can't find me in their system. This is ridiculous since I sent them a direct link right to my information. They are disregarding and violating ********** privacy laws. I would like them to remove all of my information permanently.

      Business Response

      Date: 11/14/2022

      Dear *******************************, 

      This response is in regards to the consumer complaint from ***************************, ID [********]. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support


      Customer Answer

      Date: 11/14/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

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