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Business Profile

Internet Services

Instant Checkmate

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 210 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive asked this company to remove my personal information on many occasions. I am receiving explicit messages and threats daily due to the information that is available online. This is extremely concerning and alarming to my safety. Please help.

      Business Response

      Date: 01/24/2023

      Dear ***********************************,


      This response is in regards to the consumer complaint from *************************, ID ********.


      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.


      We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 01/24/2023

      remove my information permanently and never post again. It goes against my safety.

      Business Response

      Date: 01/27/2023

      Dear ***********************************,


      This response is in regards to the consumer complaint from *************************, ID ********.


      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.


      We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. It is possible Ebony is viewing information that has already been removed. We suggest that Ebony clears their cache in the browser they are using to view this information.


      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)


      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 02/01/2023

      please remove my information permanently and never add again. 

    • Initial Complaint

      Date:01/17/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern: I've sent 2 separate emails to instantcheckmate in the past 7 days and got no response at all. They openly list my personal private information on their website that has no right being there, I told them this page needs to be removed ASAP. I have a medical paranoia condition which is a great life health medical risk (I did try their removal link and had no success). Please remove my complete page profile ********************************************************************************************* you for understanding!

      Business Response

      Date: 01/24/2023

      Dear ***********************************,


      This response is in regards to the consumer complaint from *******************************, ID ********.


      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.


      We have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

       

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 01/28/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************************

       

    • Initial Complaint

      Date:01/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 2022, I used this service - Instant Checkmate - and cancelled my service on February 2022.With the information provided, my personal information, they displayed it in public view on the internet. I called their support line and was advised to use their ******************* tool online. This did not work; therefore, I contacted them again and was told to email my information with a screenshot and they would remove me from public view on the internet. Currently, I have made contact with them over 10 times asking that they remove my public information.In fact, once I was told by a customer/support representative that they had removed my information in which they did not.I informed them that I would be filing a complaint with the BBB - and ask the BBB to assist me with removing my information from public view.Having my personal information in public view puts me at risk due to working in **************** *********** Court Clerk. Thank you for your help and I look forward to clearing my name from public view.***********************

      Business Response

      Date: 01/24/2023

      Dear ***********************************,


      This response is in regards to the consumer complaint from ***********************, ID ********.


      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.


      We have removed the report for ***********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

       

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:01/16/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CCPA Opt-********** Deletion Requests were filed and ostensibly processed with Instant Checkmate. However my personal information (full name, personal details) are still being listed on their website.Please see the attached supporting documents for 4 URLs where my full name is still being displayed by the InstantCheckmate website. My full name is outlined / highlighted on the provided supporting documents.There may be additional URLs / databases / locations where they are still storing my information as well.

      Business Response

      Date: 01/20/2023

      Dear ***********************************,

       

      This response is in regards to the consumer complaint from *************************, ID ********.


      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.


      After a thorough investigation, we were unable to locate a report with the information provided. It is possible they are viewing information that has already been removed. We suggest that they clear their cache in the browser they are using to view this information. In order to meet ********************* expectations, we request all applicable information listed below:

       

      1. First Name, Last Name

      2. Date Of Birth/Age

      3. City, State, Zip Code

      4. Possible Relatives

      5. Additional Locations

       

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

       

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 01/21/2023

      Hello!

       

      Please carefully review the previously provided evidence screenshots. They show the EXACT URLs where my full name is still being displayed on LIVE / actively hosted instantcheckmate pages, with the offending text clearly highlighted.

       

      Thank You!

      Business Response

      Date: 01/24/2023

      Dear ***********************************,


      This response is in regards to the consumer complaint from *************************, ID ********.


      While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. Mr. ****** report has been removed and while his name may appear on someone elses report as a possible relative or associate, this will not lead to any information regarding ***************


      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

       

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 01/26/2023

      Re: "Mr. ****** report has been removed and while his name may appear on someone elses report as a possible relative or associate, this will not lead to any information regarding **************."

       

      Those "reports" (public web pages) are by themselves displaying information on **************. Just because the personally identifiable information is formatted or categorized under a different individual does not exempt it from the **** opt-out / deletion. If you cannot remove just ****************** name, removal of the complete records would achieve the same outcome.

       

      If no resolution is reached, escalation to the ********** ************************* is the next step.

       

       

       

       

       


    • Initial Complaint

      Date:01/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted multiple requests to remove my information from your website(s).Suppression Center does not work for me, you never answer my emails I have sent to you at ******************************** *********************************** or ***************************************** promptly remove my information."*******************" and "*********************" and all of the information associated with it.***************************************************************************** Thank You.

      Business Response

      Date: 01/21/2023

      Dear ***********************************, 

      This response is in regards to the consumer complaint from *******************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just stop or continue advertise my name and sell my name on their website prior agreement agreement seized the mean to stop and I recently started doing it again

      Business Response

      Date: 01/06/2023

      Dear ***********************************,

       

      This response is in regards to the consumer complaint from *********************, ID ********.

       

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.


      We have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support


    • Initial Complaint

      Date:01/05/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly asked this company to remove all information about me and my family and a ton of other incorrect information. I have filed complaints with your agency prior and they tell you they have removed it. Well they are lying to you and some legal action needs to be taken against this company on behalf of all consumers they are victimizing. This information has STILL not been removed. Therefore I am filing yet ******************************************************************************* ******************************************************************************

      Business Response

      Date: 01/06/2023

      Dear ************************************

      This response is in regards to the consumer complaint from ********* ******* ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      With the link provided by Ms. ******* we were able to pinpoint the information that she has requested be removed and have removed it from our database. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:12/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just got out of an abusive relationship and I have concerns. This company has my personal information, including MY ADDRESS on their site and I dont know how they even obtained it. I want all of my personal information removed from that site. I have tried multiple times to opt-out without success, as I can see there are multiple complaints about how challenging this company makes it to Opt-out. I need my information removed for safety concerns or I will be pursuing legal action.

      Business Response

      Date: 01/03/2023

      Dear ***********************************,


      This response is in regards to the consumer complaint from ****************************, ID ********.


      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.


      We have removed the report for ****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:12/27/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      remove my family information from your site. you are not responding to my requests.***********************************************************************************************************************************************************

      Business Response

      Date: 01/03/2023

      Dear ***********************************,


      This response is in regards to the consumer complaint from *************************, ID ********.


      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.


      After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ******************** expectations, we request all applicable information listed below:
      1. First Name, Last Name
      2. Date Of Birth/Age
      3. City, State, Zip Code
      4. Possible Relatives
      5. Additional Locations


      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They flat out lied to BBB and me. They said they removed my information and fixed their system for opting out but they did none of that. This time I'll add a picture of my information so they can't squirm their way out of it. It says in the screenshot that my info is still there and even that it is a verified name match.

      Business Response

      Date: 12/21/2022

      Dear ***********************************,

      This response is in regards to the consumer complaint from *********************************, ID ********.

      Instant Checkmates information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      Per our records, ******************** report has been removed from the Instantcheckmate.com website. If he still sees his information on our website, we ask that he please send the *** of the page that he is able to view to *********************************** We are unable to locate a report with the screenshot that ****************** shared.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

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