Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 603 total complaints in the last 3 years.
- 259 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a regular customer for years, shopping 5 days in a row at that jack in a box branch. But one day I got a food poisoning. I reported it to the company. The company pretended that they're trying to take care of the issue, by calling me a leaving me a message with a phone number through which it's impossible to reach them. The office hours are ALWAYS closed regardless when I call during business hours.It's been over a month since the company hasn't been responsible for the damages. Not even an apology. I now demand them to compensate me for having to go through all this or I'll take measures myself.
Business Response
Date: 04/05/2023
complaint ***********
Thank You for contacting us. We have reached out to this guest and District Manager was able to speak to him personally and he had no expectations except being heard.
We have apologized and have followed up with appropriate Mgmt. We have also offered an apology letter and certificates for future visits and guest accepted.
Thank you
***************************
Jack in the Box
Customer Answer
Date: 04/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************
Initial Complaint
Date:04/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 1, 2023, My first time ordering food for delivery through the app. Promised delivery buy 1:08pm. Called the resturant and the manager on duty *** was very rude and I wanted to cancel because no one picked the order up. He told me to cancel through the app and it wouldn't let me so I called back and he had an attitude with me and said he couldn't cancel I need to contact Uber which I did. I asked him for the district manager number and she was very apologetic the first time I called to inform her of the situation but the second time I called she was very rude and talked to me like a animal. She said the person who I ordered the food from delivered the food and I need to call them when I told her I ordered it through the app and **** had no record of my order but they could see from my order number. Someone finally picked up the food and delivered it 1:51pm. I've been trying to get it canceled because I don't want cold food and I didn't want the manager to do something to my food because of the attitude he gave me. The district manager yelled and talked to me so bad that no customer should have been talked to like less of a person. She accused me of still having them deliver when I've been trying to cancel for the longest. I've also tried calling ****-in-the-box corporate line. This location is horrible and they are very rude and disrespectful towards customers. Location **************************************************************.Business Response
Date: 04/03/2023
complaint ID#: ********
Thank you for contacting us. We have provided a full refund for ***************************. We have emailed a confirmation to ***************
Thank You
***************************
Jack in the Box
Customer Answer
Date: 04/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:03/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been going back and forth for a month now for a resolution. Ive driven to two locations spent over an hour each way in traffic and still no compensation like promised from the district manager. My calls, messages to both the DM and customer service online are being ignored. They have by far the worst customer service and rudest staff and management team.Business Response
Date: 03/30/2023
complaint ID#: ********
Thank you for contacting us. We reached out to the guest. District Manager will be meeting with **************** on Friday face to face at the Jack in the Box location and will address this issue and also hand the certificate to him since he stated, he did not get the certificates, that were initially mailed out to him.
Thank you
***************************
Jack in the Box
Initial Complaint
Date:03/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from jack in the box delivery Sunday March 26th. I paid $26.92, but charged $32 for half my order. I ordered a 10 piece chicken nuggets combo which includes the chicken nuggets, fries and a drink and only received the chicken nuggets.Business Response
Date: 04/04/2023
complaint ID#: ********
Thank You for contacting us. I am not sure if this guest has filed more than one report with BBB or not but I have resolved this and responded back to BBB twice before.
This guest has received a full refund and we have emailed a confirmation to her as well.
Thank you
***************************
Jack in the Box
Customer Answer
Date: 04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:03/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The store claims that the system is down or system is rebooting so they cant take any orders at the time. They do this during after hours. I have visited 4 different times recently, at varying times and its the same every time, no matter who is working. If you try to ask questions they just ignore you or just repeat the system is down.They simply do not want to work. This has been going on for YEARS! We had 4 in the area. One shut down completely due to this and horrible service. The other 2 are no longer 24hours, likely due to lack of sales because of this reason. And this is the last remaining 24hour facility nearby and is right on trend with the horrible service like the others.Business Response
Date: 03/30/2023
Tell us why here...Thank you for contacting us regarding BBB complaint ID: ********. ***** to receiving this complaint, we had not been notified of the concerns of the complainant, ****************, regarding her experience at the Jack in the Box.
We do not have the location ID and other details for follow up with the location. We have called and emailed and have requested the guest to contact us.
Once we hear back from ******************, we will be happy to address any concerns.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:03/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed a mobile app order on 3/22, was told there were no shakes available and there was no way to refund on location. I was told to contact customer service for the refund of the (3) shakes in the order. I was contacted about this order and another that I had an issue with and promised resolve but have not heard anything else about the matter. I would like to express that the service has been horrible and my funds are being held hostage.Business Response
Date: 03/28/2023
complaint ID#: ********
We have processed a full refund to this guest's credit card and emailed confirmation of the refund to ****************** also.
Thank You
***************************
Jack in the Box
Initial Complaint
Date:03/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an in app mobile order on 3/5. ********** systems were down and they were closed. I requested a refund on 3/5 and twice afterwards. Received a call about a resolution but have not heard back from anyone. Service has been horrible and *** had to open another complaint for another order as well.Business Response
Date: 03/28/2023
Thank you for contacting us regarding BBB complaint ID: ********. ***** to receiving this complaint, we had not been notified of the concerns of the complainant, ***************************, regarding her experience at the Jack in the Box.
We have since followed up with the restaurant management appropriately and have refunded ****************** a full refund back to her credit card for this order. We also called and emailed a confirmation to *******************
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:03/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 17, 2023, I ordered a mint Oreo shake on the Jack in the Box website for the location in *************, **. When I arrived at the drive through, the employee said that they were out of *****. She said that the only way to be refunded was to contact customer service on the website - she could not do it at the store. So I left empty handed and out of my money. I have contacted them 3 times through the website and have not had any response.Order # ***************** Location: *************, ** Amount: $3.27 ************ March 17, 2023, 4:07pmBusiness Response
Date: 03/23/2023
Thank you for contacting us regarding BBB complaint ID: ********. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, ***********************, regarding his experience at the Jack in the Box.
We have since followed up with the restaurant management appropriately and have sent ************** a full refund and emailed the confirmation to this guest also.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 03/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:03/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No one has contacted me Ive sent in 2 complaints. 3/10/23 I placed and paid a mobile order thru the app get to the speaker and told the restaurant was closed. It was about 10:15 pm the app said that location was open until 4am. Went up to the window it looked like nobody was in there. I would like my money back. Other customers behind me that drove through as well.***************** Order#$10.93 1 x Triple ****************************** Fries(1 x $4.00)=$4.00 6 x 2 Tacos for $0.99(6 x $0.99)=$5.94 1 x None Taco Sauce 1 x Ultimate Cheeseburger(1 x $8.69)=$8.69 SUBTOTAL$18.63 REDEEMED: Free Ultimate Cheeseburger($8.69)TAX$0.99 TOTAL I also lost points as I used it to get the ultimate cheeseburgerBusiness Response
Date: 03/22/2023
Thank you for contacting us regarding BBB complaint ID: ********. ***** to receiving this complaint, we had not been notified of the concerns of the complainant, *************************, regarding her experience at the Jack in the Box.
We have since followed up with the restaurant management appropriately and have refunded ************************* for this order. We have emailed a confirmation to the guest as well.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 03/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:03/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Jack in the Box locations do not stand by their operating hours. For one location, the dine-in opens at 5:30 AM and they had me standing outside until 6:30 AM while they were servicing drive thru orders.Business Response
Date: 03/16/2023
complaint ID#: ********
Thank you for contacting us. We have reached out to ************************* by phone and emailed, but have not heard back. Should he contact us, we will be happy to address this issue.
Thank you
***************************
Jack in the Box
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