Complaints

This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jack In The Box Inc has 795 locations, listed below.

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  Jack In The Box Inc

  9357 Spectrum Center Blvd San Diego, CA 92123-1444

  
• 

  Jack In The Box Inc

  140 S 4th Ave Yuma, AZ 85364-2230

  
• 

  Jack In The Box Inc

  1244 S Castle Dome Ave Yuma, AZ 85365-5302

  
• 

  Jack In The Box Inc

  3350 Stine Rd Bakersfield, CA 93309-6339

  
• 

  Jack In The Box Inc

  5320 Olive Dr Bakersfield, CA 93308-2920

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worker that was in the drive-through told me that I have to wait behind a pole until my food was ready. The people behind me were honking at me and aggressively trying to approach me. There was absolutely no reason for the wait. There was no one in front of me. I pulled to the window and, Ill be enough my food was ready. There was no reason for the weight. The people behind me were threatening my life. I explained to the employee that this happened to me before and I was shot with a gun previously in the same situation. This has been a an occurrence twice now through Jack in the box drive-through. This time when I got my food, it was smashed to bits. I guess I should have reported him the first time. 100% unprofessional and I do not feel safe going through the drive-through. I still love the food but I will not be buying food from here again because of how uncomfortable the employee made me feel. I did not catch his name. When I asked, he covered his name tag.

  

  Business Response

  Date: 03/15/2023

  complaint ID#: ********

   

  We have reached out to *************************** by phone and emai, but have not heard back. Once ************** contact us back, we will be happy to address this issues.

   

  Thank You

  ***************************

  Jack in the Box

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunday February 26 order was placed through jack in the box app with credit card. Went in person to restaurant for pick up, upon arrival they stated they did not have the shakes available since their machine was down and they disregard the rest of my order. Employees at the restaurant could not give me a refund or store credit. I left completely empty handed and they can check their recorded footage.I was also accompanied by my husband as witness to the situation. Why advertise something you dont have in the app and in store? In regards to refund, employees informed me I had to do it through the app. I finally got in touch with a Regional Manager from Jack in the Box, who is aware of the situation and still has not given me a refund. I do not think I should go in to that restaurant to get my refund if I paid with a credit card.

  

  Business Response

  Date: 03/08/2023

  complaint ID#: ********

   

  We have made a full refund to ***************************** credit card for this order and emailed a confirmation to her.

   

  Thank you

  ***************************

  Jack in the Box

  Customer Answer

  Date: 03/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to purchase my a meal and when I ate my meal the chicken was raw. Called in and asked for a manager and he said she wasnt there when I heard her in the back saying she didnt speak English so I told him i spoke Spanish. She said to tell me she wasnt there. So I told him I heard her then she answered and was very rude and hung up on me I called back and she didnt answered so I went to the store and she hid in her office. ******* came to ask me if I needed help and told him I needed his manager name. He said he didnt know it. So he said she didnt want to give it to me. So I waited until he gave it to me but she refused to come out. I wasnt refunded or given names until the end. I was told store manager is there in Monday. ***** 17th *********

  

  Business Response

  Date: 03/14/2023

  complaint ID#: ******** 

   

  Thank you for contacting us.  We have reached out to *********************** by email and phone but have not heard back.

  Should ****************** contact us, we will be happy to address any issues.

   

  Thank you! 

  ***************************

  Jack in the Box

• Initial Complaint

  Date:03/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26, I've ordered from the restaurant. My order was canceled due to the restaurant being out of shakes and I have yet to receive a refund of $23.68. My order number is *****************.

  

  Business Response

  Date: 03/06/2023

  complaint ID#: ********

   

  We have provided a full refund back to ***************************** account and emailed a confirmation to ****** also.

   

  Thank you

  ***************************

  Jack in the Box

   

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/2/2023 about 3:30pm, I drove on to the Drive through to the Jack in the Box on *********************************************************************** and tried to order a hamburger, a combo, which is #6. The sale person told me they did not have fry. I then asked to buy two Tacos. she told me they did not have Tacos either. Besides what I just mentioned above, three times in the past, I ordered two combo hamburger and they did not give my drinks. I had to turn back and went back the second round on the drive through. The staff were not very nice and very not polite. They did not even say sorry for their mistakes. The Jack in the Box restaurant never open for dive in since Covid 19 Started. This location needs to be close down. Very poor management and poor services. I feel that they owe me some money for the wait and times that I had to return on the drive through to get my drinks 3 times.

  

  Business Response

  Date: 03/07/2023

  complaint ID#: ********

   

  We have reach out to Long ***** by phone and email and have not heard back.  Once Long ***** contact us back, we will be happy to address the issue.

   

  Thank you

   

  ***************************

  Jack in the Box

  Customer Answer

  Date: 03/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Long *****
  
   
  

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a mobile order 2/25/23 (#*****************) and picked up my order. I went home and found an item was missing. I reported it on the app as request. No call back for 2 days so I put in another request on the app and call the local store. Manager is not there so I leave a message. 2 more days pass and I still have not received a call back or email, let alone a refund, from either the app or the local store. I call the corporate office and it says the office is open from 7am-4pm. However, if you choose the first option referring to a store order, the recording says their office is currently closed no matter what time you call. All other options, the call goes through to that department. This is business in bad faith. How is anyone supposed to get help? It should be this hard for a $5 refund.

  

  Business Response

  Date: 03/02/2023

   complaint ID#: ******** 

   

  We have provided a partial refund for Ms. ************************************** We have emailed a confirmation to her as well.

   

  Thank you 

   

  ***************************

  Jack in the Box

  Customer Answer

  Date: 03/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2023, I ordered breakfast and a Grill Chicken Salad from Jack in the Box. When I received my order, there was no salad, just a piece of meat in a container. I called the location on **************** several times to let them know. They picked the phone and kept hanging it up in my face, yelling profanities and I had no intention of getting upset. All I wanted to do was inform then that I did not get what I paid for.

  

  Business Response

  Date: 03/01/2023

   complaint ID#: ******** 

   

  We contacted ***************************** and apologized for the visit and offered apology letter and certificate and he accepted.

   

  Thank You

  ***************************

  Jack in the Box

   

  Customer Answer

  Date: 03/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****************************
  
   
  

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the drive through at Jack in the Box in **************, ** on 2/19/2023 at 9:05pm (Store #****, order #***). I purchased a meal and it appeared that the order was complete while in the drive through; however when I got home I saw that part of the order was actually incorrect - that I was given the wrong item. I immediately called the store, I did not make note of his name at the time. As soon as I started mentioning that I got the wrong order - he interjected with a very unprofessional "Sorry, dude. I'm making the sandwich as we speak, come in and I'll give it to you." When I explained that I was already at home and could not drive out there again (I stopped by on my way home), he gave a very apathetic and not at all reassuring "Well, come by tomorrow for a refund." He did not even try to grab a name or anything. To me this sounded as a way to get me off the phone without actually doing anything. My concern was that if I actually just wanted in the next day, they would refuse to refund or do anything. I asked him if there was a manager that I could speak with to get something more concrete, more official; instead I was told that the manager had gone home, that he was in charge, and that there was nothing else he could do for me. I left feedback on Jack in the Box's site and requested a call back or email, but it's been over a week and no one has called or emailed.

  

  Business Response

  Date: 03/02/2023

  complaint ID#: ********

   

  We reached out to ************************ and offered apology and 2 Combo meal Certificates for his troubles. ************************ Accepted our offer.

   

  We have mailed out the letter of apology with 2 Combo meal certificates.

   

  Thank you!

  ***************************

  Jack in the Box

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the jack in the box by my house first off the manager was taking my order from the bathroom. I asked for **************** was pulled up multiple cars came and left but when I got my food it was hot but undone like they dropped it for one min. Call to complain business phone was answer but hung up and they then took the phone off the hook so it gave busy signal. I was at work and so upset because thats nasty and *** got sick had diarrhea the whole night

  

  Business Response

  Date: 02/23/2023

  
  Thank you for contacting us regarding BBB complaint ID: ********.  ***** to receiving this complaint, we had not been notified of the concerns of the complainant, ********************, regarding her experience at the Jack in the Box.
  
   We have since followed up with the restaurant management appropriately. We fully refunded ************** order and offered out apology that was accepted.  
  
  If you have any further questions,please do not hesitate to contact our offices.  Thank you again for your time.
  
  Sincerely,
  
  
  ***************************
  Jack in the Box
  
  

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb.15,2023 10:30pm The establishment has signs online and physical that their drive through is a 24 hour service. Once you arrive the employees greet and ask for the order. Once you order they say that they arent taking orders and that theyre closed. Makes customers wonder why, if it says theyre open. If thats the case then maybe they should change their hours online and on their doors.

  

  Business Response

  Date: 02/17/2023

   complaint ID#: ********

   

  We reached out to *************************** by email and a phone call and requested call back or response back to the email.  Should we hear back, we will be happy to address this.

   

  Thank you

  ***************************

  Guest Relations