Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 598 total complaints in the last 3 years.
- 262 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do*'t k*ow what health hazard code this applies to but I'm positive it is a health issue. I we*t to jack in the box this mor*i*g with a couple of frie*ds after leavi*g the gym. We*t thru the drive thru of jack * the box it had to be betwee* 8:15 a*d 9:45am we ordered two large strawberry shakes a*d o*e large cup of ice the lady at the wi*dow which is a worker repeated our order back to us a*d the* told us the amou*t my frie*d was drivi*g which is a female paid the lady with her debit card the worker ha*ded her two shakes a*d the* the cup of ice plus three straws we left a*d came straight home o* the way her I ate about six pieces of ice a*d put the lid back o* it got home sat the cup o* my dresser a*d co*ti*ued o* with my day like *ormal so I have a thi*g about the ice a*d it melti*g that's the water I like to dri*k is from melted ice. So later o* I we*t back to dri*k the water a*d removed the lid a*d as I'm putti*g the cup up to my mouth I see somethi*g i* the cup so I go i*to my kitche* were there is better lighti*g a*d see* it was a ***** a baby ***** that is *ot okay I tried to co*tact the restaura*t a*d got *o a*swer so I co*tacted you guys to help me with this. That store is violati*g a health a*d safety code. I* regards to this matter it *eeds to addressed immediately as I will be co*tacti*g the health a*d safety code lawyers to help with this matter si*ce I am u*able to co*tact the store. Jack * the box 43rd St **************** i* the Northgate shoppi*g ce*ter
Business Response
Date: 11/22/2022
Hello, I called ************** twice and emailed her. I am waiting to hear back from her so we can further address.
Thank you!
Customer Answer
Date: 11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order # *****************, ****************************************************, 12:22 pm Tried to order through the app, but the app was broken and not showing that the transaction went through. So the order went through and I thought it didn't, so I never went to pick it up because I thought the app was broken. Total was $1.08 and 50 **** POINTS for the burger. Wan't refund because app was faulty. Phone #************, ********************** for Jack ****Business Response
Date: 11/17/2022
Hello, ************** reached out to us via email and a refund was processed for $1.08 and we've added the points back to his account. He should see the refund back to his account within 3-5 business days and it takes 24 hours for the points to show up in his mobile app. At this time, Jack in the Box considers this matter closed.
Thank you,
*******
Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to the restaurant today at the **** store and got jumbo egg roll and asked for a additional sauce I was told by the black young lady manager I could only receive 2 and have to pay for additional I told them I have three I should receive three and pay extra for the other I told them I was going to complain then she proceeded to to say something smart they all laughed then had the nerves to move the cashier out the way and tell me have a good day laughing the nerves of her humiliation that she express towards me Im really ****** how you let people treat paying customers regardless how small the order is to be treated in such a matter the cashier was very nice a Samoan young lady but the manager was out of line I will not go back and I will let others know of her distasteful behavior I want an apologyBusiness Response
Date: 11/17/2022
Hello, ****************** contacted us via phone on 11/15/22 and we've addressed her concerns. We've sent the report to the District Manager and we also sent her certificates for a future visit. At this time, Jack in the Box considers this matter closed.
Thank you,
*******
Initial Complaint
Date:11/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order#***************** Ordered delivery via Jack in the Box app. 29.23$ subtotal. Order was cancelled and did not receive a refund; waited for Monday, in hopes it was pending and would process after the weekend and holiday. Nothing but the initial charge for the order.Business Response
Date: 11/17/2022
Hello, We processed a refund for this guest on the date of 11/17/2022. I also left a detailed message for the guest informing him of the refund back to his account.
Thank you,
*******
Initial Complaint
Date:11/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered food but did not receive full order. In order to receive a refund, we needed to come back to the store. Due to being out of town and already far away, we could not do this. Services/goods not received. Store stated that they would honor a credit next time we are in town w/o an expiration date. Came to the store and they are refusing to honor credit. Can no longer dispute charges in card due to being past 6 months.Business Response
Date: 11/14/2022
complaint ID#: ********
Thank you for writing to us. We have reached out by phone and email and were not able to speak to **************************
The receipt is from Dec 2021.
Once she contacts us, we would be happy to address this issue.
Thank you
***************************
Jack in the Box
Initial Complaint
Date:11/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order # ***************** Order on the jack in the box app was canceled but i was never issued a refund called the store and they said they couldnt do anything about it. I did their online survey but they have yet to reply.Business Response
Date: 11/14/2022
Thank you for contacting us regarding BBB complaint ID: ********. ***** to receiving this complaint, we had not been notified of the concerns of the complainant, ***** Plaza, regarding his experience at the Jack in the Box.
We have since provided a full refund back to his card and emailed the confirmation to ***** also.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
and when I got home and made it the cheeseburger bacon cheeseburger junior was so dry I had to throw it away and the monster tacos were regular tacos without lettuce and cheese. The whole meal was a total disaster and I can promise and guarantee that I will never go back to another jack-in-the-box no matter how much they pay me. The reason is the food has just been pathetic they're using I don't know I guess kids that don't know what they're doing they are not trained right or don't care and the food is just not worth paying for. It truly is sad how far jack-in-the-box has fallen between poor service bad quality food undercooked overcooked not even hot or warm I have aided jack-in-the-box for almost 50 years and in the past five of eight they're less and less because the quality is just pathetic this is the jack-in-the-box in ******* on **** and the zip code is 77066..And for everyone of us that actually complains I am sure there are more many many more who just don't go back in time ****-in-the-box will go out of business.Business Response
Date: 11/18/2022
Hello, Jack in the Box emailed ****************** on 11/11/2022 requesting additional information and we haven't heard back from him. Once he replies back to our email, we will be able to further address. Until then, Jack in the Box considers this matter closed.
Initial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
and when I got home and made it the cheeseburger bacon cheeseburger junior was so dry I had to throw it away and the monster tacos were regular tacos without lettuce and cheese. The whole meal was a total disaster and I can promise and guarantee that I will never go back to another jack-in-the-box no matter how much they pay me. The reason is the food has just been pathetic they're using I don't know I guess kids that don't know what they're doing they are not trained right or don't care and the food is just not worth paying for. It truly is sad how far jack-in-the-box has fallen between poor service bad quality food undercooked overcooked not even hot or warm I have aided jack-in-the-box for almost 50 years and in the past five of eight they're less and less because the quality is just pathetic this is the jack-in-the-box in ******* on **** and the zip code is 77066..And for everyone of ** that actually complains I am sure there are more many many more who just don't go back in time ****-in-the-box will go out of business.Business Response
Date: 11/11/2022
complaint ID#: ********
Hello,
We have contacted this guest and awaiting a call or email response from this guest. Once this guest contact us, we would be happy to address this issue.
Thank you
***************************
Jack in the Box
Initial Complaint
Date:11/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Jack-in-the-Box last night to buy dinner because I was working all day long but the food when I get home the food is cold and stale and taste old. I went to Jack-in-the-Box again food to ask for a refund The assistant manager that was working there was refusing to give me my refund was offering me food replacement. I refuse the food replacement because when I walked in I seen a bunch of cold fries with no light on they were putting freshly cooked fries in the same Space as the cold fries with no light on and just mixing them . The fact that I had to come back there was no way I was going to have them replace my food. They finally gave me my money back and as I was walking out the assistant manager began to antagonize me telling me to have a blessed day and laughing about it and telling me that he was just doing his job, but had they been doing their job I would never had had to go back to get a refund so that doesn’t make sense to me.Business Response
Date: 01/28/2025
complaint ID#: ********
Thank you for contacting us. We apologize for the experience and would be happy to address this. We need additional correct information.
The receipt that was provided belongs to 11/2022 and we are unable to address any issues that happened back in 2022. If this was provided in error, we request the correct receipt to be able to address this. We will reach out and request for correct receipt.
Please let us know if you have any questions
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:11/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/05/2022 12:45 am $16.55 spent on 2 shakes, 2 orders of churros and 2 tacos The previous night of 11:05/2022 I had ordered two Oreo shakes two churros and 12 tacos, I received two vanilla shakes with no toppings two churros and 12 nasty old tacos, and tonight the night of 11:05 2022 I had ordered two vanilla shakes two churros and two tacos and was told the shake machine was down and they cannot or won't refund me my money and won't replace it with anything else so basically they just stole $10 from me because anytime you request a refund from the app you never hear back.Business Response
Date: 11/07/2022
Tell us why here...
Thank you for contacting us regarding BBB complaint ID: *********** were able to contact *************************** and provided a full refund of her order.
.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the Box
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