Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 599 total complaints in the last 3 years.
- 264 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number 13735398872170497 10/30 at 12:25a.m.Jack in the box cancelled my food delivery and did not refund my money. Transaction went from pending to final. Tells me to contact specific store. Store never answers phone. Went to store today and they can't tell me anything. Transaction was for 15 dollars and change. I want my refund
Business Response
Date: 11/01/2022
Thank you for contacting us regarding BBB complaint ID: #********. ***** to receiving this complaint, we had been notified of the concerns of the complainant, *********************, regarding her experience at the Jack in the Box.
A full refund was processed on 10/31/2022, and email confirmation was sent to **********************
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:10/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went through the drive through at the location on Grand ave. I asked please no Sriracha on the burger and no ice in the drink, I got the munchie meal. I normally don't have trouble but this was ridiculous, the order on the screen at the drive through had all my requests so I thought everything was good to go. I get home and the cup is filled with ice with a splash of soda. The burger? Was drowning in sauce. I don't know how you can mess it up so bad, but they did and disappointing. I just want my money back. My order number is 184 on October 28, 11pm, store #****. Total was $8.74.Business Response
Date: 11/03/2022
Thank you for contacting us regarding BBB complaint ID: ********. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, *************************, regarding his experience at the Jack in the Box.
We have reached out to ************************* with a call and email and left our contact information but have not heard back from this guest.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 11/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:10/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Store Jack in the box on 10/19/22 Location ********************************************************* ********* ************** Order # ***************** Amount: $4.09 I placed the order through the app and immediately realized the store it was sent to was not the location I was at. I looked on the app for help getting it switched to the store I was at and couldn't find anything helpful. I tried explaining to and employee at the location I was at what had happened but she barely spoke English and couldn't understand. I tried calling the location that the order was sent to multiple times back to back to prevent them from preparing the order and cancel it. There was only an answer once and after the guy greeted me I explained what had happened and then he said hello like he couldn't hear me. I said hello back and this was repeated again before he hung up. I proceeded to call back at least 4 more times and left a voicemail at least 3 times. I emailed the company explaining the situation a week ago and have not heard back. I never picked up the order and it was marked completed and my card was charged within minutes after the guy answered my call and hung up. Before that the charge on my card showed as pending. I have not heard back from the store manager or corporate concerning my calls or email. I cannot go to the store in person bc I'm working out of town. I would either like a refund, have the order replaced, or get store credit for the amount of the transaction. Thank you.Business Response
Date: 10/27/2022
Thank you for contacting us regarding BBB complaint ID: ********We have provided a full refund for *********************** and emailed confirmation to her also.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 10/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** N the box ************************************************* store# **** Closed at night at 3:45am. I thought this was 24 hours?? Online it clearly shows that they are open but when I went through the drive thru the lady said that they are closed.Business Response
Date: 10/27/2022
Thank you for contacting us regarding BBB complaint ID: ***********. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, *****************************, regarding his experience at the Jack in the Box.
We have since followed up with the restaurant management appropriately. We have reached out to ******* by phone and email and have left our contact information also.Should ******* contact us back, we will be happy to address this issue.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 10/27/2022
I never received a call nor email in regards to my complaint.
************ ******************************************************************;
Business Response
Date: 11/02/2022
Thank you for contacting us regarding BBB complaint ID: ********. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, *****************************, regarding his experience at the Jack in the Box.
We have since followed up with the restaurant management appropriately and have sent ***************** an email and called and left our contact information. We have not heard back from this guest.
Should ****************** contact us, we would be happy to address this issue.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:10/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an online order at jackinthebox.com. Order #***************** on 10/22/2022 order was ready for pickup at 11:25pm. Waited in the drive-through for about 30 minutes. They stated they never received my order. And that the app is a third-party and they have no control over it. Did not want to refund my money or let me place an order. Now Im hangry. Definitely not how you run a business.Business Response
Date: 10/24/2022
Thank you for contacting us regarding BBB complaint ID: ********.
We have since followed up with ************************* and left our contact information on her voice mail. We have provided a full refund of her order and emailed a confirmation to her.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/20/22 my husband went and got us *******the box, which we frequent often. There was a hair on my burger and my tacos were cold. I'd like a full refund I did try to contact **** n the box at *********************** but had no answer.Business Response
Date: 10/24/2022
Thank you for contacting us regarding BBB complaint ID: ********. ***** to receiving this complaint, we had not been notified of the concerns of the complainant, *******************************, regarding her experience at the Jack in the Box.
We have since followed up with Ms. ******************************* by phone an email. Should we hear back from this guest, we will be happy to address any issues.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:10/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Jack In The Box at ******************************************************************* gave me the incorrect order. There are multiple toppings that my original order deliberately excludes due to allergy and preference.Normally I wouldnt be frustrated enough to demand a refund through the BBB, but Jack in the Box (JITB) has obfuscated and deliberately made refunds as difficult as possible without corporate intervention.Therefore, I am submitting this complaint as a last resort for my mobile order number #***************** and demanding a refund effective immediately.Business Response
Date: 10/17/2022
Thank you for contacting us regarding BBB complaint ***********. ***** to receiving this complaint, we had not been notified of the concerns of the complainant, *****************, regarding his experience at the Jack in the Box.
We have provided a full refund of this order for *****************. We have emailed a confirmation of the refund to ******
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 10/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
Date:10/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved from **** on ********* ave to **** on 43rd street, I was told I wouldnt be blocked by the 43rd street manager(*****) I started Wednesday (September 14th) and worked for three days including Thursday (sep 15) and Sunday (sep 17). I wasnt on the schedule for the upcoming week so I didnt work until Thursday, my other manager (****) texted me and said franchise will block you, I hope they tell me what will happen to your status this was on (sep 20) at 5:43 pm. I asked why he said he doesnt know but h*** keep me updated. I asked if I was getting payed for the three days I worked he said Yes, we will send a form for your payment I said ok Ill check back in a week he said thaxk I checked back in a week he never answered, I tried contacting the other manager (*****) no answer!! And today it is October 15th and I still havent received any information on how or when I will be getting payed or even if I am getting payed.Business Response
Date: 10/17/2022
complaint ID#: ********
Hello,
******************** is an employee or former employee. Contacted him on the phone and provided him with phone number for ethics ***** to contact.
If you have any questions, please do not hesitate to contact us.
Thank you
***************************
Jack in the Box
Initial Complaint
Date:10/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had order ***************** that was $33.56 for delivery and when I got it, I got the wrong order. I ordered three burgers but only got some chicken sandwiches and the wrong drinks. I filled out the online form for a refund request but I still haven't heard back and I just want my refund.Business Response
Date: 10/17/2022
Hello,
complaint ID#: ********
A full refund was processed, and we have emailed a confirmation to ********************
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get a 30 minute lunch so I left to go get some jack in the box. There were two other cars in line in front of me. They moved through pretty quick. I had ordered 6 tacos and a ***********************. I get to the window and pay. (Their lobby is closed) I watched the clerk prepare a shake, and pack up two bags of food for the people behind me. Im sitting there still waiting, no update from the clerk. Finally I start to pull forward a little bit and the clerk says ** still waiting on your tacos I told him, I gotta get back to work to clock in, I gotta go. I drove off. I got no food. I wouldnt be frustrated if I didnt see that they were busily preparing OTHER peoples food. They made other peoples food instead of making my tacos. Im literally at the window, Ive paid, you have my money. So I got nothing, I wasted gas and you took my money. This was at the *********************************************** in ****** **********. My total came to $11.67. It was I think order number 173. I am really frustrated because they shouldnt make someone elses food till you make the food if the customer at the window.Business Response
Date: 10/17/2022
complaint ID#: ********
Hello,
We have reached out to ******************************* by phone and email and have left a message for this guest to contact us. We have not heard back from *******************************. Should this guest contact us back, we will be happy to address any issues.
Thank you
***************************
Jack in the Box
Customer Answer
Date: 10/18/2022
I did receive a response from the business via email, unfortunately it seems like a game. They asked for the address of the business. I put the whole address in the original complaint. Here is is for the second time **** ********************* in ****** ********** did you get it this time? That is the address of the location.
Thank You,
****Business Response
Date: 10/18/2022
Hello,
RE: Complaint ID # ********
We have responded back to **** and have offered a resolution and have not heard back. Should he contact us, we would be happy to send out the certificates we have offered.
Thank you
***************************
Jack in the Box
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