Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 598 total complaints in the last 3 years.
- 263 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, on September 14th, 2022 at 11:27 pm, I had placed a mobile order (ID: ******* that had cost $33.74. When I had got there, the employee had informed me that they were unable to make my order because it had items that required a grill employee to make but there was not person there for that role. She had also stated that she could not give me partial of my order and that Id need to contact the store manger for information about getting my refund! Today is Sept, 15, 2022, and Ive tried contacting the store but no one picks up the phone. I would like to get my money back please ! I I used a credit card for my mobile account. The proof that I have is below and please contact me as soon as possible.
Business Response
Date: 09/19/2022
Thank you for contacting us regarding BBB complaint ID: ********. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, ***************, regarding her experience at the Jack in the Box.
We reached out to **************** and left a voice mail message with our contact information. We also refunded **************** her full order and emailed a confirmation to her email address she provided.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 09/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
********************* ******
Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We live in the **** **. We went to the location on ********* and country in **** **. We bought the tacos, hamburgers, French fries,stir fry and the rest of the food on the menu. And we went too that location and the food was never cooked good. And, the manager was very rude to me. Because she didn't want to replace the food for me and said i can't give all your food back just the tacos and they always had homeless in the restaurant too.we spent $95.00 dollars on the food .My husband bought tacos on *********************** in **** **. And the lady through his food to the guy and put it in the bag and when i called her she acted like she didn't want to do much too help. Resolution, we just want our money back. And we don't have the receipts because we were homeless for 24 days and lived in a motel room. We are on oxygen and we are a disabled couple and we are on social security disability. We just want the money back in a refund check. We don't want a gift card because we are not going back at all. And my husband and me have a belly ache. Thank you.Business Response
Date: 09/16/2022
Thank you for contacting us regarding BBB complaint ID: ********. We reached out to ************************************* and spoke to her on the phone. We informed ********************, Jack in the Box was unable to find this order.
We also informed ********************, we are not in a position to continue sending her certificates and or refunds.
We have followed up with the restaurant management appropriately. At this time, Jack in the Box considers this matter closed.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 09/18/2022
The lady called and she wad very rude to me. And the stores said they couldn't find the food. When they should do more and said **** doesn't exist he us fictional. Why would he be on a bus in *******. We are paying customers and people are not nice to us. We had covid and are on oxygen. Thank you.Business Response
Date: 09/19/2022
Thank you for contacting us regarding BBB complaint ID: ********. We reached out to ************************************* and spoke to her on the phone. We informed ********************, Jack in the Box was unable to find this order.
We also informed ********************, we are not in a position to continue sending her certificates and or refunds.
We have followed up with the restaurant management appropriately. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 11th the jack in the box in ******* ***** on ******* Main road was closed while multiple people were still being served in the drive thru. Customers were stuck in the drive thru for more than ******************************************************************************************************* front of us. This stores posted hours of operation are 24 hours all day. I am making this complaint based on falsely advertising operation hours that were not followed by the franchise or the employees. Regardless of who made the decision, without more reason or notice of the close, I hold the patent company jack in the box responsible. Check the community ******** page of Saginaw, there's multiple posts about how that particular jack in the box is being run, and it's alienating the community. At this point I wouldnt be surprised ifbit closed soon. And after wasting half an hour of my time, I hope it does.Business Response
Date: 09/13/2022
Thank you for contacting us regarding BBB complaint ID: ********.
We have reached out to ********************* Via a phone call and email. We have requested ************** to contact us regarding his complain.
We have not heard back from **************. Should he contact us, we would be happy to address any issues.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:09/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Order: ****** Store # **** Total $41.33 I initially contacted online mobile support the evening of 8/26, I have reached out THREE times, as well as ******* and ********* NO response to my refund request, I keep getting told a report was sent and still no contact. I ordered delivery on the app, I requested extra taco sauce, the driver said he wasnt sure if they put it in and he said the cashier was very rude! Not only did I not get sauce, I didnt get my tacos, and our sandwiches were cold-I threw them out, I have used social media another 3 times and keep getting the same response, a report has been sent, then I hear nothing and still no response to my 3 refund request submissions from your online site! I would like a full refund to my same form of payment used, this is the WORST customer service I have ever experienced! my email address used is ********************Business Response
Date: 09/08/2022
complaint ID#: ******** for reference purposes.
We spoke to ************************* and provided a full refund of her order back to her card. ******* was pleased and thanked me for helping.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 09/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an online order with **** n the Box on September 4, 2022 around 8:45pm. After confirming my order, I proceeded to the restaurant to pick it up (using the drive through as specified from my order). When I arrived at the business, the store looked open and operating, but the drive through speaker was down. A message saying troubleshoot was on the screen. I decided to pull to the window only to see no one inside. I waited a few but was not helped. I decided to go into the building l, but the doors were locked. At this time is was around 9:10pm. The sore closes at 10pm and nothing was posted about an early closing. I waited in the parking lot for another 15 minutes. I also saw two other cars go through the drive through while I was waiting, and they seemed to not have been helped as well. I went through the drive through one last time to again not be helped. Again, the store looked completely open, but there was no signs of workers.Business Response
Date: 09/07/2022
complaint ID#: ********
We contacted the guest and left a voice mail message and requested a call back. We also emailed ************************* and asked for call back or information about the order so we can refund.
************************* sent an email this morning with her order information. We have made a full refund to this guest credit card and email confirmation of the refund to her.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:09/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Jack in the box 9/2/22 at 7:30am *********************************************************** I went to the Drive-thru because they weren't open inside. I these what'd to order 1 thing and the worker at the drive-thru was a young kid an asked me for my order. I told him and he said "What". So I said my order again and he said "do you want to order something". I then said yes I already told you 2 times. An he said again "do you want to order something". So I said should I these pull up to place my order? He didn't say anything so I these did so thinking that th3 speaker was broken. I got to the window. An he was these leaning on the cash draw and he said "do you want something". An I said yeah but you can't hear me if your all the way over there. So he went to the window An I ask if the speaker was broken and he said "no I was these not saying anything". I was but you these didn't hear me. Then he said "I did I these heard you say yeah". So i said ok whatever an tried to place my order at the window. But when i tried he was giving me a Hard time again so i these left. I don't understand the need to feel with unneeded nonsense this early in the morning. Like really.Business Response
Date: 09/02/2022
Thank you for contacting us regarding BBB complaint ID: ********. ***** to receiving this complaint, we had not been notified of the concerns of the complainant, *****************, regarding his experience at the Jack in the Box.
I spoke to **************** and apologized for his experience and offered apology letter and certificates for future visits and he accepted.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******************
Initial Complaint
Date:08/31/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to a Jack in the Box location and purchased a munchie meal. The signage at the drive through stated that the price was $6 after 9pm. It was 9:10pm. I informed the cashier of this at the window, she said that the price was now $8, and they "hadn't gotten around to changing the sign" and refused to honor the advertised price. This is illegal in the *******************, and I attempted to contact the corporate office, but for weeks now my messages have gone unanswered.Business Response
Date: 09/01/2022
Thank you for contacting us regarding BBB complaint ID: ********.
We have reached out to ************************* on the phone. **** asked for a refund of his $2.00. Informed ****, I would be happy to send a refund check in the mail and he accepted.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxCustomer Answer
Date: 09/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and though no apology was given I find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
Date:08/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have semt two requests for a refund for *************** in the amount of $7.64 on 08/20/2022 at Jack in the Box location ******************************************************. I explained that I ordered through the app before driving over on my break. I waited in the drive thru line over 5 minutes and once I got my order I saw that the bun was burned and hard on the edges, but the cheese wasn't even melted! I didn't have time to request a new sandwich, so I went after work. I didn't even get to speak with the manager as I was promptly told that they have nothing to do with orders placed thru the app. I sent the first request that day and the second request was sent on 08/25/22. I have still not been contacted regarding either request, in spite of their response stating they would be in contact with me. Of course they don't want to speak to the customer, EVER, so it's impossible to reach someone by phone, even at the restaurant.Business Response
Date: 08/29/2022
Thank you for writing to us about complaint ID#: ********
We contacted ************************* by phone and left a VM message with our contact information. We also refunded ***** a full refund back to her credit card and emailed her a confirmation of the refund.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:08/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to jack in the box 4 am i ordered on the mobile app i pulled in the drive way to get my order pressed the order now button and my order was canceled but jack in the box took my money way before i even hit the prepare my order button the workers really didnt want to help me they kept saying were closed but was taking and giving ordersBusiness Response
Date: 08/23/2022
Thank you for contacting us regarding BBB complaint ID: ********. ***** to receiving this complaint, we had not been notified of the concerns of the complainant,******** *****, regarding his experience at the Jack in the Box.
We reached out to this guest by phone and email but have not heard back. We will be happy to resolve any issues once the guest contact us back.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the BoxInitial Complaint
Date:08/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered my food for delivery through the Jack in the box app. All seemed fine until I got a notification saying my food had delivered and I had not yet received it. I had even waited outside with my dog so that my delivery driver would not miss me, but after waiting outside for an extra 15 minutes after that notification, I determined that I was not getting my food. I attempted to call the number linked with my delivery driver but the call never went through/they never picked up. I would like a refund as I spent $20 on my food and delivery only to receive nothing.Business Response
Date: 08/24/2022
complaint ID#: ********
We contacted ************************************* and provided a full refund of her order. We emailed a confirmation of the refund to the guest as well.
If you have any further questions,please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
***************************
Jack in the Box
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.