Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 599 total complaints in the last 3 years.
- 264 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was at The Jack In box , an Oracle and River it was 3:00 went into order nobody in the lobby waiting and the lady behind the counter says to me after me waiting for a good 3-4 minutes for someone to go to the counter she says I'm busy right now I cannot take your order You're going to need to wait till I get caught back up I got the value box by the time I got home the burger and the fries and the chicken sandwich we're cold
Business Response
Date: 03/05/2025
complaint ID#: ********
Thank you for contacting us. We need additional information to address this issue. we need the location address, city, state, zip code, date and time of the visit. If there is a receipt, we would need a screen shot of the receipt showing, time date, location address and total amount of the order.
We wanted to reach out, but the phone number guest provided, is missing a digit.
We will email this guest and will request this information and once we have this information, we will investigate and respond back to this guest.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This lady is a sick individual why is you do background checks is she working for Jack in the box and Durant Oklahoma I will definitely make sure nobody that I know eat there.Business Response
Date: 03/04/2025
complaint ID#: ********
Thank you for contacting us. We will follow up with Management for this location and provide this feedback.
Please let us know if you have any questions or concerns.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We've had problems over and over with this Jack in the box they sent us a free meal in the mail because the worker was ignorant and told us we could leave over a soda. I ordered a $6 meal deal double cheeseburger the burger didn't have any cheese and only one ***** and I asked for no ice in my soda and it was full of ice. I didn't dare ask for the soda to be remade because when they remade the burger they didn't remake it. they put a piece of cheese in a bowl and gave it to me. 3 pieces to be exact. I didn't even notice the single ***** until I got home. I don't know what's going on with this Jack in the box but they all need to be fired or retrained or something because I was there last night and they said the grill was down. It was a bar rush and a bunch of people were there. I don't even know if that's what was going on, I couldn't make it in to see. Please do something about this Jack in the box. they always get everything wrong every time you order from them. Its gotten to the point where we don't want to go there anymore. This one employee especially with long long black hair and *****. I wish I would have got his name, he needs fired. there's no amount of retraining going to help him. it's the same one that gave her a piece of cheese in a bowl instead of remaking the burger. This is also the same guy who was making sodas at the drive-thru but whenever I finally got his attention to get my order which was a soda he told me I could just leave. please do something about it.Business Response
Date: 03/03/2025
complaint ID#: ********
Thank you for contacting us. We do show that this guest contacted us several time and we have sent apology and certificate for previous order.
We apologize for the experience and have forwarded the comments and refund request to the district manager for further follow up with this guest.
Thank you
****** *.
Jack in the Box
Customer Answer
Date: 03/03/2025
So basically what your telling me is ABSOLUTELY NOTHING is going to be done?! I thought the customer is always right? When you tell the employee my hamburger is incorrect and he brings you back a bowl with cheese in it, there's nothing wrong with that? Yeah my previous complaint I was given a Jack In The Box coupon. But it obviously did not fix the problem because the same employee still works there and the same employee still argues with the customer, gives the customer cheese in a bowl, and gives the customer grief. I have never experienced anything like this with a business. For him to hand me a bowl of cheese when I told him my hamburger was wrong, something is clearly wrong with that picture. And for you guys to just write it off like it's nothing, there's a problem with that. This same employee was arguing with another customer because their order was wrong and he was arguing with them because he said he made the order and he knows it was correct, and there's nothing wrong with that? I don't know who this dude is and I don't know why or how he is keeping his job, but this is just completely unprofessional.
A coupon don't fix a employee who thinks he's high and mighty whenever in reality he's nobody. And it's ridiculous that he can make a customer fuel just completely unwelcome in a business that's for the public. And it's like the company don't care. Something is clearly wrong with the way you're doing business. Employees like that don't bring back the customers, they drive them away. And you just lost a customer cuz I will never go back to that business as long as he is employed there.
Business Response
Date: 03/04/2025
Thank you for contacting us. We have provided a full refund of the order back to this cutomers account.
Jack in the Box consider this matter closed.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:02/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to the ********************. I ordered a sourdough breakfast sandwich & is the second time now that there was a long hair in my food. I am writing this just to let corporate know that employees either need hair nets or hats at all time. Nobody wants to be in the middle of a meal & come across a long hair in it.Business Response
Date: 02/28/2025
complaint ID#: ********
Thank you for contacting us. We are sorry for the experience ******* had. We will email this guest directly and will offer to resolve this.
Thank you
****** *.
Jack in the Box
Customer Answer
Date: 03/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ********
Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unable to access my w2, I've attempted several times. Called and talked to a manager who was rude and disrespectful. I've tried calling multiple days to get ahold of the right person and today they finally was able to talk to me and basically said it wasn't their problem. I need my w2 to complete my taxes. She hangs up on me and the manager just really wasn't helpful. I enjoyed working at this location when i worked thereBusiness Response
Date: 02/27/2025
Hello,
This is an employee of Jack in the Box. We only manage customers of **********************. They can contact the ***************** @ ************ to ask questions or file a report.
Thank you
****** *.
Guest Relations
Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered dinner for my children on the way to work. Now I went out for my break and I have many messages from my children telling me that they never delivered the order and they were left without dinner. Even so, I see the charge on my card. I want a valid response from them because they left my children without dinner.Business Response
Date: 02/27/2025
complaint ID#: ********
Hello,
We need additional information to address this issue. Location of the Jack in the Box, order #, Email address connected to the mobile App order.
We will reach out directly to this guest and once we hear back, we will be happy to address this issue.
Thank you
****** *.
Jack in the Box.
Customer Answer
Date: 02/27/2025
They already have the form that I filled out on their page with the order information. I don't understand why they are asking me for it again.Business Response
Date: 02/28/2025
We have emailed this guest directly and have requested the information. Once we hear back we will address this issue.
Thank you
Maryam
Jack in the Box
Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went and ordered two burger orders. They did not see my name two times on the screen and ignored it. The girls were not helping me with the second order and did not let her the second burger for my brother.Business Response
Date: 02/27/2025
complaint ID#: ********
Thank you for contacting us. This guest filed a report on our website and requested a call back. No explanation. We called and left a voice mail message with our contact information. We are not clear as how we can help. We need additional information to clarify how we can help. We will email this guest as well and once we hear back we will be happy to help.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered delivery. Didnt want to refund me electronically. Only if I go in person which is BS. I don't have a car so it makes things hard. I ordered 22 tacos. 2 costs 0.99 and they charged me 1.98 for only 2. That's not fair.Business Response
Date: 02/26/2025
complaint ID#: ********
Thank you for contacting us. We have processed a refund fir the 2 missing tacos and credited the guest credit card for that.
Please let us know if you have any questions.
Thank you
Jack in the Box
Initial Complaint
Date:02/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The whole restaurant needs a cleaning inspection. The entire place looks a dump also very uninviting, it is easy to miss the location.Business Response
Date: 02/24/2025
complaint ID#: ********
Thank you for contacting us. We need detail additional information about this guest's visit. We have emailed this guest and have requested the information.
Once we hear back, we will be happy to address this.
Thank you
Maryam
Jack in the Box
Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: 2/18/2025 Jack in the Box Store 8455 in **************Carry Out Order #***.I walked into the restaurant and saw the sign indicating the restrooms were for customers only. I really had to "go"I waited at the counter for five minutes even thought there was no line and placed an order and paid for food. Then I went to use the bathroom and discovered it was locked. I returned to the counter to ask for a key and was told the bathroom was broken.I was then handed a brown bag of food with a receipt that said "Carryout". I looked around the restaurant. Despite the fact that there was a sign instructing guests that they could only stay for 30 minutes and there were tables but there was no visual evidence that they offered a dine in experience. No napkins, trays, straws, cups, ketchup packets or anything else you would typically see in a fast food restaurant. I was never asked for here or to go.Neither bathroom had an out of order sign and I paid $19 for my meal. Being told both bathrooms were out of order is suspicious at ******* is clear to me that this location has decided that it no longer wishes to support in-restaurant dining. They also do not want to allow customers to use their bathrooms. They should put signs on the bathroom doors if they are out of order or off limits to customers.I am upset because they have signs communicating bathrooms and dine in are available. I want to see this business be transparent and put up signage indicating there are no bathrooms available to customers and that the store only offers carry out. I want a refund and apology from the owner. Just be what you say you are.Business Response
Date: 02/19/2025
complaint ID#: ********
Thank you for contacting us. We are sorry you had a poor experience and will follow up with ************** team to address this issue.
We will be happy to send a direct message to this guest .
Thank you
****** *.
Jack in the Box
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