Reviews

This profile includes reviews for Vetco Clinics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vetco Clinics has 213 locations, listed below.

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  Vetco Clinics

  10850 Via Frontera San Diego, CA 92127

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  Vetco Clinics

  1520 Military Rd Niagara Falls, NY 14304

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  Vetco Clinics

  324 Eastern Blvd Canandaigua, NY 14424

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  Vetco Clinics

  664 New Loudon Rd Latham, NY 12110

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  Vetco

  101 Hale Rd Manchester, CT 06042

Review Details

• Review fromJanice W.

  Date: 01/20/2023

  1 star

  Janice W.

  Date: 01/20/2023

  Very misleading. Took my puppy twice for recommended services and was misleading about treatment. After 3 months on samparoca trio they notify me she was never tested for heartworm and shouldn't be on it without testing. Yet they wrote me a 6 months prescription. Do not have pet's health at forefront. **************** is a waste of time.

  Vetco Clinics

  Date: 01/24/2023

  We will reach out to this guest directly through our platform to resolve. 

• Review fromOmayra R.

  Date: 01/16/2023

  2 stars

  Omayra R.

  Date: 01/16/2023

  Dec/13/2022 took one of my dog and 2 of my cats to one of the mobile clinic in to a Petco at ******** **. The dog need a rabies vaccine but never received a proof of vaccine. That proof that I need to bring to my county in order to not get my dog removed out of my house for not having vaccinations. And same proof I need to take my dog to a groomer. I call vetco couple of times twice I been told will be emailed to me and ones I been told information cant be find. Their system said I loss the appointment and is not true. The service persons recommended for me to call a Petco store like is their fault that they cant find the information , I still have the receipt for the day and rabies tag but not an official proof of vaccine. My dog is a senior dog and I have no plans to loose her over the incompetence of your clinic staff.

  Vetco Clinics

  Date: 01/18/2023

  As of 1-15-23, The Rabies Certificate and Vetco Visit Summary for ***** were sent to the email address on file.

  We apologize for any miscommunication.

• Review fromAriel D

  Date: 01/15/2023

  1 star

  Ariel D

  Date: 01/15/2023

  I took my dog in to get his 3 year rabies vaccine, presented paperwork showing everything they needed to see. Hours after the appointment, I was emailed a certificate saying my dog only received a 1 year rabies vaccine. **************** was terrible and insisted I ask my regular vet why vetco did that. Then a supervisor told me I have to make another appointment to go back to their mobile clinic to ask how this mistake happened and get a refund. I will never use them again.

  Vetco Clinics

  Date: 01/18/2023

  Marking a vaccine as a 1 Year or a 3 Year is at the discretion of the Veterinarian at the time of the appointment.
  If the client would still like her pet to receive these vaccinations next year, they can discuss that with a veterinarian at the time of their visit.
  We cannot alter these records and apologize for the experience. 

• Review fromLinda S.

  Date: 12/08/2022

  1 star

  Linda S.

  Date: 12/08/2022

  give zero if could I had taken **** the past two months for vaccines-vet/ assistant were professional and nice. However on Dec.6 things went awry with different vet/ assistants.We arrived 12:50 for 1:00 appointment. no one there at the desk -went back to where they were. After their gossip, someone approached, checked us in, saying the vet was not there yet. **** sat quietly by us. The vet arrived 1:14 /laughingly told assistant she forgot she had to work.The vets assistant approached us /we handed her the leash as she asked how he was around people. I explained he behaved great the last two times- the other assistant asked if they should give a treat and we said he really doesnt care about treats. Instead of just taking our leash like the first two times, the vet assistant put a thin leash around his neck: we told her please remove it because he previously had a trach issue -thats why he has a harness. She said Im not choking him and she has both leashes in her hand -starting to pull him as he decided not to budge- her leash was getting tighter around the trach- my son reached under their string barrier to grab ***** harness to stop the tightening of her leash. I said I dont think you can be in there - he said the dog was starting to choke-she kept pulling on ****. Instead of vet looking at leash, she says he cant be there and pick **** up and put him on the exam table to assistant. ignorant assistant grabs at Loki as the leash tightens-he shows his teeth. At that point, I reached in removing the tight leash, saying were leaving. I called to complain to corporate- 10 minutes later I receive email with the visit summary saying the pet needed muzzle and we refused, so service declined the vet signed a lie because there was no mention of muzzle- they only sent it after I complained. I have called twice since wanting to speak to supervisor - they say they will call in 24 hours- never do. Ive seen similar complaints about leash choking pet. Shame on vetco

  Vetco Clinics

  Date: 12/13/2022

  We thank this guest for taking the time to provide honest feedback on their recent visit. We are sorry we did not meet their expectations. We have reached out to the appropriate Team Members involved. In particular, this issue will be addressed with the associates in question regarding their interaction with this pet parent at the 12-06-22 visit. Any internal conversations and resulting actions are confidential, but please know that we take negative feedback very seriously. We were so sorry to hear that we did not meet their expectations.

• Review fromDanielle C

  Date: 11/29/2022

  1 star
  HORRIBLE! If I could give 0 stars I would. I called prior to making my appointment. To verify what shots I was looking for, for my dog. They said yes just $18. Knowing all the information, I made the appointment and two weeks later went in. After asking all the normal questions they tell me its going to be $84. Are you kidding me?! I already explained everything to them and told them I wouldnt have made the appointment if it was this much for one shot and I talked to their customer service and they said just $18. She just continued to say well this fee and this fee. I walked out. Absolutely ridiculous waste of my time. My dog has a hard time in the car and I had to put him through that for nothing because of them. Do not even bother calling or making an appointment with them. They will just lie and when you go to get the vaccines they will say oh by the way here is more additional fees.

• Review fromFrank G

  Date: 11/06/2022

  1 star
  Zero stars from me!! Worst experience. I would rather go to a Vet. This morning I went to my scheduled appointment at the Wantagh Long Island NY Petco to get my dog his shots. This was my first time taking my dog, my wife usually takes him during the week. When I arrived, there were a few people on line. As you can imagine, the place was loud with all the dogs waiting on line. I waited 45 minutes. When It was my turn, the lady asked my dogs name. When I told her she asked if I signed in. I said no, I didn’t know there was a sign in. She told I will need go sign in and come back. With attitude she said I need to get on the back of the line. I went to the sign in line and asked the person there if I could go back to the place I was in the service line. She said it’s up to the person who told me to go to the back of the line. So I left. Terrible customer service. There was no signage, very unorganized.
  

• Review fromRebecca O

  Date: 10/15/2022

  1 star

  Rebecca O

  Date: 10/15/2022

  Horrible! I brought my dog in on 9/17/2022 and paid $130 plus taxes to get her shots done. They said to come back in 4 weeks for her Lyme Booster. Was quoted a $15.99+ $5.99 material fee for her booster. Got to the clinic on 10/15/2022 for her booster and they tried to charge me $60! I left and yelled about their bait-and-switch happening. They took no responsibility nor would they honor the price I was quoted. Ill just use an actual Vet next time.

  Vetco Clinics

  Date: 10/18/2022

  For the state of Virginia, per our Website, the cost for the Lyme Vaccine is $45.00. 
  
  
  
  All of the including products are whole dollar amounts.
  
  The only charge that contains .99 cents is the material and disposal fee at $5.99.
  
  
  
  We apologize for any potential miscommunication. 

• Review fromNicole H

  Date: 10/10/2022

  1 star
  On October 2,2022 went to a vetco clinic at Petco in butler pa 16001 that was a bad mistake they treat u like **** they over charged my son when he took his dog it was $28 for rabies shot and $5.99 disposal fee should have been $34 not $68.70 what he was charged. U have to be 18 to be able to get service and to sign and he wasn’t I wouldn’t recommend anyone to go there. I’ve emailed them October 3,2022 was told I would get a despised in 2 days it’s now a week later still haven’t heard back. DO NOT TAKE YOUR PET THERE
  

• Review fromKareen F

  Date: 10/10/2022

  1 star
  AWFUL SERVICE!!!!! My husband brought our 23 lb pug on 9-11-22. Paid a ttl of $91.51 for bordello, canine 6 in 1, ringworm shots. Rescheduled in 4 weeks to complete shots, nothing sooner. Get there (*******, **) and was told I had to pay an additional $85.00. Originally told he was paid in full. TOTAL RIP OFF. THEY DO NOT DESERVE THE 1 STAR I HAVE TO LEAVE..

• Review fromKrystyna K

  Date: 09/18/2022

  1 star
  Horrible. First visit last month wrote prescription wrong for heartgard medication for dog-he's 76 pounds and they prescribed medicine for 1 to 25 lbs. Yesterday went again for more vaccines and I got 2 prescriptions for 6 month supplies for 51-100 lbs dog but in 6 months he's going to be over that weight limit called petco and vetco and said they can't do anything, no returns. So I bought a extra box of a 6 months supply for 100 dollars that I'll be out of. Incompetent people can't do basic math