Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wells Fargo

  420 Montgomery St Fl 2 San Francisco, CA 94104-1207

• 

  Wells Fargo Bank

  14 S Main St Aberdeen, SD 57401-4172

• 

  Wells Fargo

  4150 Southwest Dr Ste 125 Abilene, TX 79606-2286

• 

  Wells Fargo

  1795 Mars Hill Rd NW Acworth, GA 30101-4555

• 

  Wells Fargo

  300 1st Ave W Albany, OR 97321-2226

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I uploaded a check for mobile deposit for $ ******* on 06/05/2025. That of which was not accepted because they could not identify the payor/funds and they put that on hold until 06/11/2025. The funds were never successful or made available to my account. ********************** then posted an adjustment of $******* on the same day 06/05/2025 causing my account to be put in a deficit of $*******. Wellsfargo refuses to reverse the adjustment and refuses to remove the check and adjustment to just put my account back in normal standing. I called 4 different times and got shoved around from banking, to ATM deposit department, loss prevention and they even transferred me to adult hotline numbers, not related to Wellsfargo. **** *. in the escalations department was my final conversation, and he was extremely condescending and unwilling to help. Despite my loyalty to Wellsfargo for 19 years. I am seeking resolution.

  Business Response

  Date: 06/26/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Wells Fargo to settle an old debt, I then asked if they would remove the account from my ********************** ***ort if I agreed to pay in full. I explained how I had just turned 18 at the time I had made some bad decisions and now just wanted to make it right and move on with my life. The *** I had spoken to declined to remove bad account but said if I paid a settlement they would update the account to show paid ect. Not the resolution I was hoping for but I agreed. They asked me to pay ****** and they would get rid of the balance and mark the account paid. So I paid it as shown in my bank statement to them. Fast forward, my credit ***ort updates and the only change is the balance in the account. it now shows the original amount minus what I had paid them. It does not show paid, 0 balance or anything of the sort and is most definitely still on my ***ort and as unpaid. I then submitted a dispute which they denied. I then attempted to Wells Fargo again multiple times to figure out what was going on but every time I connected with someone I was transferred and the call was never picked up any of the times I've called. I cannot get ahold of anyone and this account is severely affecting my life and ability to find housing.

  Business Response

  Date: 06/13/2025

  Please see the attached Bank response. 

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second complaint I'm filing on Wells Fargo Merchant Services. They had called to resolve and left a phone number and extension for me to call them back. The number and extension number giving were inaccurate. The person leaving the message also mentioned that he only had 10 days to resolve the issue. The 10 days has terminated and apparently Wells Fargo doesn't pursue BBB complaints after 10 days.I'm simply trying to close down an office location for my company and have a new address to receive Merchant Service statements and correspondence. I am unable to verify that I am the person in charge of merchant services for our business with Wells Fargo because all those methods are shut down rom closing the office.

  Business Response

  Date: 06/13/2025

   Please see the
  attached Bank response. 

  Customer Answer

  Date: 06/13/2025

   
  
  Complaint: 23430466
  
  Rejection of Response – Ongoing Unresolved Issue
  

  I am formally rejecting this response for the following reasons:
  I received voicemail messages from Paula in Wells Fargo’s Complaints Department on Tuesday, June 10, 2025 and Wednesday, June 11, 2025. Unfortunately, I was out of the office on those days. I returned Paula’s calls on Thursday, June 12 and again on Friday, June 13, but received no reply.

  I find the proposed resolution unacceptable. Being instructed to walk into one of only two limited-access Wells Fargo branches in Grand Junction, CO, and wait 30–60 minutes in a public lobby to speak with an inexperienced representative — who would then call corporate and repeat my private information — is neither efficient nor respectful of my time. A waste of 90-120 minutes of my life plus travel time.

  To be clear, I previously held over $700,000 in a Wells Fargo Advisors brokerage account, which I moved to Timberline Bank following the closure of the Grand Junction office. Despite a 27-year relationship with Wells Fargo Merchant Services through my company, I now feel treated as a second-class customer.

  If Wells Fargo cannot return a simple phone call or provide a direct number and correct extension to resolve issues, it reflects a lack of organization and disregard for loyal, long-term clients. This experience gives me serious reason to consider transferring my Merchant Services account elsewhere.

  I’m deeply disappointed in how this has been handled and, at this point, ashamed to say I still bank with Wells Fargo for my business.

  Wells Fargo stated that they only keep complaints open for 10 days from the date they receive them from the BBB. To me, this suggests they receive such a high volume of service-related complaints that they’ve imposed a strict timeline simply to manage the backlog. It reflects poorly on their ability to provide meaningful, customer-focused support.

  Sincerely,

  Steve Brown

  I can be reached on my cell phone that was left in both voice messages to Paula on June 12th, and 13th or email anytime.
  (970) 208-4290
  [email protected]

  Business Response

  Date: 06/23/2025

  Please see the attached Bank response. 

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23430466
  
  
  
  I am rejecting this response because:

  I am beyond frustrated with the complete lack of professionalism and accountability I've encountered with your Merchant Services department. Paula left a voicemail and provided a “general number” for her callback, and NO ONE KNEW WHO SHE WAS—a dead end I’ve already exhausted. I waited on hold for over 20 minutes, only to speak with someone who had no idea who Paula was, despite her being the one who supposedly left the message.
  
  Frankly, this is unacceptable. As a long-standing Wells Fargo customer, I’m appalled at how poorly this has been handled. Your service has deteriorated into a disgrace, and it’s clear that customer care is no longer a priority at this company.
  
  Consider this your final opportunity: Have someone with the proper authority to change an address on a merchant services account call me directly at (970) 208-4290. I won’t waste more time repeating myself to people who can’t help.
  
  If I don’t receive a prompt and competent response, I will take every measure to make your failure in service publicly known. Your lack of follow-up might not matter to you, but it certainly matters to me.
  
  Wells Fargo has become a joke—a hollow version of the bank it once was. You should be ashamed.

  
  Steve Brown
  Mobile: (970) 208-4290

   

  PS If you leave a message, provide a DIRECT line for a CALL BACK.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date between 06/29/24 to 06/30/24 Softball and baseball size hail damaged my home. Wells Fargo will not release money to myself the homeowner to repair my home which leaves $40,000 in my escrow for almost a year.Wells Fargo says I cant do my own work on my property but ******** is a state you don't need a contractor license to work on my home.

  Business Response

  Date: 07/02/2025

  Please see the attached business response. 

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/23/2025 I entered the wells fargo branch located in *******, wi. I received a cashiers check in the mail from them the day before, and due to having surgery that day and my only ride was medical transport and they dont make stops at banks, so I attempted to mobile deposit it on my way to surgery. Due to them issuing the check in my maiden name, none of my online banking places would let me deposit it. On Friday the 23rd I got a ride to wells fargo to attempt to cash it. I told them I tried mobile depositing it, they said that's fine, all I had to do was sign my deceased grandmother's name (as it was on the check also), and they would write deceased and cash it for me. Due to having surgery the day before I had to have the teller hold the check still so I could sign it, she then took it to the back and came out with the bank manager telling me because it was signed for mobile deposit only, they couldn't cash it, and suggested I take it to my bank. I did, and my bank refused to cash it because I signed my grandmother's name, so I went back to wells fargo and asked them since they directed me to sign my grandmother's name, what could be done so I could cash the check today. The teller very rudely said we already told you we won't cash it and asked for the next person in line, so I piped up that you need to treat me like a human being, next thing I know the bank manager is coming out yelling at me that I was being out of line and she was calling the police, I attempted to call corporate and the bank manager is screaming at me that I'm telling lies, the police show up, she continues screaming at me and the police ended up arresting me. That is behavior unbecoming of not only a professional, but of a human being in general

  Business Response

  Date: 06/16/2025

  Please see attached bank response. 

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the Wells Fargo Credit Card servicing department in April of 2025 to express that I had fallen behind on the account and could not get caught up. I was told on the phone that I was eligible for assistance if I made three consecutive minimum payments on the account. I was told that if I made these payments my account would be brought current. I made minimum payments on 04/24/2025, 05/08/2025, and 06/05/2025 I called in today to make sure that the assistance would be applied and was told that I was not eligible for assistance. I was told that the previous representative that I talked to and set the payments up with was wrong and there was nothing that they could do.I was told that a message would be sent to the other representatives manager so that he could be couched on the issue.I feel that my account should be brought current due to the fact that I did exactly what I was told. I was not contacted to be told that the assistance would not be applied or that there was an error. If I did not call in to check on the status I would not have known that I was lied to about assistance.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wells Fargo has stolen $331 from me. I cannot see this as anything other than a clear cut case of theft.

  Business Response

  Date: 06/13/2025

  Please see the attached bank response.

  Customer Answer

  Date: 06/13/2025

  Complaint: 23428377

  I am rejecting this response based on the following:

  This information is blatantly false.  I was informed that calls are recorded; thus recordings are available by subpoena if necessary.  The phone representative stated that I do not have the authority to cancel transfers, but that Wells Fargo does have the authority to do so.  I was informed that with my permission, the representative would cancel the transfer for me.  What is being deliberately omitted from the response letter by Wells Fargo is that the phone representative promised me with 100% certainty that the missing funds would appear in my Fifth Third account that day.  They never arrived, and still have not arrived to this very day, more than 8 days later.  The money is still missing, and Wells Fargo is refusing to accept any responsibility for an ACH transfer that was INITIATED FROM THEIR OWN WEBSITE!  Furthermore, the rep on the phone said she would file a claim on my behalf as a "backup measure" in case the money does not arrive in my Fifth Third account.

  Are you going to admit what was discussed on the call in its entirety, or will the lies continue?

  Business Response

  Date: 06/23/2025

  Please
  see the attached Bank response. 

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  Complaint ID 23428377

  The funds were eventually returned to the originating bank more than 2 weeks after the transfer.  This something that should have been resolved in more than 3 business days.  While the missing money has been returned, the fact that the bank branch managers have no authority to take corrective action, and that both banks are outsourcing important calls to India, is not acceptable.  This should have been handled in a much more professional and expeditious manner.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my credit card account with ********************** on January 17, 2023 with a 0 dollar balance. They allowed a hotel to charge my closed card 2.5 years after my account was closed. The executive office has then disputed the charge saying it was fraud when no fraud occurred, Wells Fargo simply allowed a charge to go through on a card that was closed years prior. The hotel charge is from a foreign country with strict laws about unpaid financial obligations. Wells Fargo is not taking ownership for failing to close my account properly, and allowing a charge to occur on that account years later. Instead they are trying to blame myself as well as the hotel for a data glitch in their end. Im extremely disappointed in Wells Fargo making a false claim of fraud to dispute the transaction as no fraud occurred. I would like to see the dispute canceled, my account once again closed and 0 dollars, and Wells Fargo to take responsibility for transactions they allowed to go through.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never use mobile deposit with Wells Fargo. I wrote a check of $3200 to my wife from my Truist account and mobile deposited it to our joint account with **********************. Naturally I did this because I needed the money in the account. ********************** put a 7 day hold on the deposit. The check cleared Truist and went to Wells but they are holding money hostage that is not theirs. I went to local branch with the check and all my identifcation and was told they cannot do anything about it. They said I should have deposited the check inside instead. Why do you have mobile deposit then? I called the customer service # and was told the same thing. Even though the bank puts the hold on, they cannot alter it or cancel it. So I have to wait 5 more days on money that I needed that is being held hostage by Wells. Corporate dishonesty of some sort.

  Business Response

  Date: 06/17/2025

  Please see the attached Bank response. 

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ~ Please take me off your mailing list. Thank You

  Business Response

  Date: 06/18/2025

  See attachment for reference 

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Many Thanks,
  
  *** ********