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Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,505 total complaints in the last 3 years.
    • 2,207 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo has been severely incompetent for 2 months regarding an identity theft and fraud situation on my account. They denied the claim in which ***** dollars was stolen from me after repeated calls where I was transferred endlessly, told I couldnt be helped, with nobody giving me proper explanations. They denied the claim despite the fact that I went to a branch after the incident, gave them the information I could involving the scammer, and knowing the *** used to fraudulently take my money out was on the other side of the country the night before.

      Business Response

      Date: 06/23/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a business LLC account with ********************** that I opened in 2020. On June 6th, I tried to apply for a business loan but I was told my business account was actually opened as a nonprofit account. This was definitely an error by the person who opened my business account in 2020. To be able to proceed with the loan application, the Wells Fargo manager told the person helping me to call the main office to see if they could just switch the account from being a nonprofit to a profit account. We were told this was impossible and I would have to close my business account which *** had for 5 years and reopen a new one. During the period of my business account, ********************** has issued me 2 business credit cards with no problem. I have written a complaint to Wells Fargo hoping they will and can switch my business account. My business is not a non profit and I never said it was. Again, this was a typo by the Wells Fargo person who helped me open my business account. It will be very inconvenient for me to close my business account and start with a new one since my business has been established for 5 years. I receive and send electronic payments to many clients. If Wells Fargo continues to tell me I have to close my business account and open a new one, what else can be done for this inconvenience that was created on their part?

      Business Response

      Date: 06/27/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      closed my account with no attempts to resolve with me the primary card holder of the account resulting in a significant drop to my excellent credit score .Also robbed me of the earned rewards redemption before doing so.Also there interest rate according to my credit does not match there for resulting in robbery interest rates on balance .

      Business Response

      Date: 06/17/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently; I had to close two accounts at ********************** because a third party was able to present payment against my accounts, for various amounts, on different dates. I asked for Called in on 6/7/2025 at approx 12:37pm Spoke to ******, i immediately mentioned I am handicapped, with PTSD and Anxiety disorder and asked by the bank was closing accounts in my name after reporting issues to the federal government. Issues like why does a thord party have my account information. I closed two accounts because a third party was placing charges against my account, at various dates and times. I closed two accounts. I told the agent that I had ** letter from their executive office stating that speaking over people and raising voices is unprofessional behavior but the agent did it several times. WF lies through omission to tarnish the crediblity of the message and questions I am offering that get no meaningful response. Instead they want to create false narratives. Yes, I likely did get upset as any customer who should be able to trust their bank. Account ending in ***** was closed after I reported by experiences to Federal Authorities (Whistle Blower), also when I spoke to the agent today I immediately asked what the rules were about speaking to people on the phone because I pointed out that the agent spoke over the customer at least 8 times, simply so the bank can come back later, as evidenced in this letter, from executive office that doing so is "Unprofessional". They revictimize the victim they caused. I would like the statements all statements on the closed accounts for review. I also have to prove to the company that received money from my account that it was paid. I also have to hand over these documents to law enforcement for postal police because that request was not sent in a timely manner. This complaint is specifically in refernece to the claims at this time.Past POC ****** Jorpu Phone: ************ Email: Agent Refused after promising it.

      Business Response

      Date: 06/26/2025

      Please see the attached bank response; enclosures have been forwarded to
      the customer. 

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to transfer funds from my account to a non-bank account I use just for bills and they had implimented a new "Security Code" feature which is new to me for security to my phone on file. They were suppose to send a code to my phone and they say it usually takes up to 5 minutes. After a while, I had requested another and it wasn't received. I then called them and they said there was a "maintenance" issue which was supposed to have been cleared by 5pm Eastern time. I didn't get ANY codes especially when the agent tried to send one also and I wasn't sure if the amount to be transfered ($58.00) was secure against unauthorized transfer. There was also (According to the agent) a 5 day or so wait for a report to be made. My concern is that the funds will cause a LATE payment for my bills.

      Business Response

      Date: 06/18/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 06/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** C *********** **

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a truck from budget truck rental to move my belongings from ************* down to ******************* and the budget truck rental company was horrible. which was a very bad experience and the endwhen they charged my debit card that I have with Wells, Wells fargo Wells fargo should have declined the charge because there was no funds in my account. That's what they do with all my other charges that when there's no funds. However, with this charge they for some strange reason did not decline the large charge and instead paid it and put my checking account in the negative for some ridiculous reason and it was not what I expected and they should not have done that because I didn't want to deal with bank. I just wanted to deal with a budget truck rental. today, June 6 at 3 PM I called Wells fargo and I spoke to a disgusting man who told me that if I don't pay the full amount onmy account by next Friday, they're gonna charge off my account. I called today to speak to them because I wanted to do what their emails and they sent me said which was a payment plan however that was all lies because he was not willing to offer a payment plan for me. All he wantedto do is tell me to pay it by next week or i'm screwed over. I found this to be a very disgusting response since I just told the man that I finally was able to get job and and have a job offer letter to prove it and he still did not care about that he didn't even congratulate me on getting the newjob. He just said that I have to pay it by next week and that's it even though I just told him that I am now have a job and make payments. He still was not going to do with those emails and letters of ******** that they sent me said which was a payment plan so I find Wells fargo to be incredibly line unprofessional, shady, and downright ruthlessly disgustingly awful people. This man at Wells fargo does not know how to do his job and does not understand what matters in life and is quite frankly one of the worst ever

      Business Response

      Date: 06/11/2025

      Please see attached bank response.

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bilt card is a credit card issued by Wells Fargo, together with its app, have being advertised and used as the rent payment method for my apartment without additional credit card fee charges. My Bilt credit card limit is $ 5000 and I had a balance of ****** by May 31, 2025. I made a payment of $3071.33 (May statement amount) to Bilt on June 1, 2025, which has been withdrawn from my bank the second day and should make my credit limit back to $ ******** so I can have sufficient credit limit to pay my June rent by June 3, 2025 without a late fee. On the Bilt app, it specifically states that all payment will be reflected within 2 business days. However, after the payment, the credit limit was not adjusted as of June 6, 2025. Although the Bilt app allows you to link other accounts, it takes 2-3 business days to verify my other Fidelity account. I got a late fee of $125 and an eviction notice from my apartment on June 3, 2025. This causes a lot of stress in me because i don't know if my apartment will ask for more aggressive late fees, and/or take actions towards evicting me. I called Wells Fargo ************ line on June 3, **************************************************************************************************************** within 24 hours. However, no one contacted me. When I called again on June 4, 2025, the service line simply said that they denied the hold clear request and no further explanation, but promisedd that the hold will be cleared on June 9, 2025 at the latest. The service line also filed an escalation request to executive department, which they promised that they will contact me within ***** hours after filing the request (CMPP-060525-87F422E9EBDA) on June 4, 2025. Yet no one contacted me within 48 hours, and when I called the executive department at ************ on June 6, the representative told me the agent in charge of my request is off ****, and there is nothing they can do.

      Business Response

      Date: 06/18/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 6, Wells Fargo Bank contacted me that they froze my accounts due to fraud that was detected. Someone had taken ***** from my accounts and send it thru ****** to a lady in *****. Now they have denied that there was fraud and said the indicators did not show fraud. They would not tell me what those indicators were. I have spent over 5 hours on several different occasions on the phone with them. One of their representatives told me that he clearly saw fraud and doesn't understand why they denied it in the first place. He said he would personally see it through and call me. That never happened. I sent it through for the third time and it was denied again. I can't get ahold of anyone higher up in the company to give me answers. I have been with the bank for 20 years. There is nothing suspicious ever in the way I spend my money if they had bothered to look. Why would I send all my money to someone thru ****** in *****? I am a teacher so the ***** was all my son and I had. I feel as if they are committing the fraud now. They are federally insured for things like this. This is taking a physical and mental toll on me. I need Wells Fargo to step up and do the right thing. Look at the customer, not just numbers.

      Business Response

      Date: 06/11/2025

      Please see the attached bank response.

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to file a formal complaint against Wells Fargo Bank for what I believe is an unjust and abrupt closure of my personal bank accounts, without warning, explanation, or the opportunity for due process.On or around May 2025, a wire transfer was made to my account by someone I did not personally know. The request was made by an overseas business associate of my partner, who asked that the funds be sent to her overseas address. I was unaware of the transaction until it appeared in my account statement. The funds remained in my account for approximately one week before I was informedwithout detail or clarificationthat the wire was considered unauthorized. I was never contacted or given the opportunity to explain or provide context.On June 2, 2025, I was notified that my accounts were closed and that I would not have access to my funds until June 16, 2025. I am 79 years old, retired, and live alone. I rely entirely on these funds to pay for basic living expenses, including my rent, which is due on June 12. I have always paid my bills on time and maintained good financial standing. As a direct result of Wells Fargo's actions, my credit score dropped over 40 points, and I am now at risk of eviction.I have never been convicted of a crime and have always acted in good faith. I believe Wells Fargos handling of this matter is not only deeply unfair but may also constitute a violation of my rights. At the very least, I deserved a proper explanation and the opportunity to respond before punitive action was taken.I am requesting that the Better Business Bureau investigate this matter and hold Wells Fargo accountable for the hardship and distress their actions have caused me.Sincerely,******* ****

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well Fargo is a trash bank. Dont ever waste your time there at all. They disable my online account. Then told me to go to a branch when Im been with them sense 2016 26 years now. Its ****** me off where I just ask to delete the whole entire well Fargo account forget about the banking online delete the whole well Fargo. I do not recommend well Fargo at allBecause I file a claim they see it as fraud they mention which is a f***** lie. They just wanted to have me go back in forth. Worst service worst experience. Well Fargo is a bank thats useless ignorant as h*** I never keep $ in that bank at all. Saved all of it somewhere else. And just used well Fargo for stuff thats not serious. At all

      Business Response

      Date: 06/23/2025

      Please see the attached Bank response. 

    Wells Fargo is NOT a BBB Accredited Business.

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