Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wells Fargo

  420 Montgomery St Fl 2 San Francisco, CA 94104-1207

• 

  Wells Fargo Bank

  14 S Main St Aberdeen, SD 57401-4172

• 

  Wells Fargo Bank, N.A.

  203 W Main St Albertville, AL 35950-1627

• 

  Wells Fargo

  7827 4th St NW Los Ranchos, NM 87107-6527

• 

  Wells Fargo Financial Acceptance

  374 S Pickett St Alexandria, VA 22304-4704

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday June 9, I went to the bank to deposit a check that I received from Fidelity for my 401k. The check amount was for ******. Check was deposited in person with a banker. On Thursday june 12 I called why the funds were not available. I was told check did not clear because there was a stop payment on it. Thought it was weird especially because the deposit was no longer pending, according to the banking app.Friday June 13 I called Fidelity and they said thats not true. Funds cleared on Tuesday, the day after the check was deposited. And there was no stop payment on the check.I immediately called Wells Fargo and now theyre telling me its under investigation because the check did not clear.And it would be until next week on the 17th that the system could verify the validity of the check.This is my money. And check cleared I want my money. I shouldnt have to wait a whole week since deposit to get the money especially after the check has already cleared. And they definitely shouldnt be lying that the check is not good

  Business Response

  Date: 06/18/2025

  Please see attached bank response. 

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened a checking account with ********************** online via the below link:******************************************************************** credit check was performed, was accepted and proceeded to create an account. During the account creation process it wanted to verify a phone number I never provided to them. It was listed as a WORK number and with the last four digits of nothing I can recall ever using. I called their fraud department and they eventually told me they use old information from accounts and do not update it based on the application.They verified my address on file was not correct, they did not have the address I provided on the checking application as my address. I verified my previous address which I never had a Wells Fargo Account to my knowledge while living at that address. (I don't believe I have be associated with a Wells Fargo banking account for 20 years.)They told me I had to verify my identity in person. I didn't have an issue, I will just go to a local branch. After I contacted a local "investment" branch they told me they have no branches in the state of ****. I called them back and they said they would have to send something in the mail to me (which they refused to update my mailing address). This is by far the worst experience I have had opening a simple checking account online at a bank. I almost think this is fraudulent to obtain my information to sell to 3rd parties.I opened a Wells Fargo Credit Card a few days prior and was told they are two separate divisions and couldn't explain why I had no issues prior and but now I am.Either Wells Fargo needs to correctly put in the information I provided when I APPLIED and was APPROVED for the checking account, or close my account immediately and remove my name from any and all advertiser lists so I can go to a competitor where I don't feel taken advantage of and my time is valued.

  Business Response

  Date: 06/20/2025

  Please see the attached Bank response. 

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dispute is about services not renders and a demand of an appropriate resolution of the situation and reparations plus an apology for not executing services originally offered.

  Business Response

  Date: 06/26/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone called my wife and pretended to be a representative of Wells Fargo. He instructed my wife to take out $13000 from our business account and deposit to a fictional account. ************************* was unable to protect our sensitive information. The hacker knew the balance of the account in dispute. 2) At wellsfargo counter cashier did not stop or ask any questions stop my wife in her tracks especially when she can see we have never done big cash withdrawals. Teller should have altered a manager or offer cashier check or stop her to think for a moment.

  Business Response

  Date: 06/18/2025

  Please see the attached Bank response. 

  Customer Answer

  Date: 06/19/2025

   
  
  Complaint: 23459862
  
  
  
  I am rejecting this response because:
  
  The investigation is biased and one sided ignoring the facts:

  1) We were targeted because the scammer had our information prior to targeting us for scam

  2) Bank investigator made the assumption that this was a "Phishing Scam" while completely ignoring their responsibility at the teller counter. This is not a Phishing Scam, this is a breach of our information. Investigator has no evidence to make the assumption of "phishing scam". We did not click any link or provide any personal information over the phone to the scammer. He already knew the details.

  3) Bank failed to complete the documentation under the law and did not report "Currency Transaction Report" to FinCEN, required under Anti Money Laundering ACT. This should have stopped the customer.

  4) Teller saw the customer constantly on the phone receiving instructions from someone, why did the teller not raise a red flag and alerted the manager. Only effort made from bank teller was to offer a cashier's check ONCE. No insistence to prevent handing over money in cash. 

  5) No effort was made from the bank to identify a potential criminal activity besides being experts at scams and dealing with this every single day. We do not receive training on identifying the scam, bank staff does, they should've been vigilant. Customer could've been under duress/blackmailing/coercion/extortion/ransom or any circumstances leading her to avoid speaking to the bank staff. This should be a red flag in itself. Teller did not alert the manager. 

  6) Bank asks me questions when i deposit a large sum of money in cash, then why not ask the questions when withdrawing large sum in cash?

  7) Bank is responsible for protecting my money against any potential crime, if bank is not able to do it's job, why do they exist?

  8) Besides being aware of recent surge in scam activity, bank fails to train it's employees in identifying scams and fails to implement controls to prevent the scam activity.

  9) If this bank is so careless about handling customer money i think the whole world should know about what standards Wells Fargo holds itself to when it comes to accountability and responsibility for ethical and effective business practices.

  
  
  Sincerely,
  
  
  
  Baber Pasha

  Business Response

  Date: 06/25/2025

  Please
  see the attached Bank response. 

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23459862
  
  
  
  I am rejecting this response because:

  It is now undeniable and utterly disgraceful that the bank investigator has resorted to outright lies in an attempt to cover up the gross negligence that occurred at the branch level.
  

   - In the bank’s previous correspondence, the investigator clearly stated that my wife was “constantly on the phone” and merely responded with a hand gesture when asked, “Do you want a cashier’s check?” That was THE ONLY interaction claimed. Now, when challenged on why proper safeguards were not followed, the story conveniently changes—suddenly a detailed conversation with the teller appears out of thin air. This blatant contradiction exposes the bank’s attempt to manipulate facts and avoid accountability.
  

   - Yesterday, we met in person with Branch Manager Genielle and the teller who processed the transaction. In front of my wife, the teller confirmed no such conversation took place. This completely discredits the investigator’s revised narrative and confirms the falsification of events in the bank’s report.

  
  Furthermore, the bank failed to file a legally mandated Currency Transaction Report (CTR) for this large cash transaction—a violation of federal regulations intended to prevent fraud, money laundering, and financial crimes. This is not just negligence; this is non-compliance with federal banking laws.

  
  The bank’s baseless claim of a phishing scam is nothing more than a desperate and dishonest attempt to deflect responsibility. There is no evidence whatsoever that phishing occurred. In fact, this was clearly a data breach, as the perpetrators already had my wife’s personal and account information. The misuse of “phishing” terminology is a deliberate mischaracterization to avoid owning up to a serious internal failure.

   
  The bank has utterly failed to implement even basic controls and protections to prevent fraudulent or coercive transactions. Given the well-known prevalence of scams and extortion cases in today’s banking environment, this lack of precaution is inexcusable and exposes your institution to serious liability.

  
  Given the lies, shifting stories, regulatory failures, and willful disregard for customer protection, I am calling upon the Better Business Bureau, the Consumer Financial Protection Bureau, and any relevant regulatory body to take immediate action. I demand a full and immediate refund of $13,000 to my business account.

  
  I am also in the process of retaining legal counsel and am fully prepared to initiate a lawsuit against Wells Fargo for gross negligence, regulatory violations, and the emotional and financial damages suffered. The damages far exceed the initial loss and will be pursued to the fullest extent of the law.
  

  This matter is far from over—and the longer Wells Fargo drags its feet, the more serious the consequences will become.
  

  Sincerely,
  
  
  
  Baber Pasha

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As guardian, me and my wife called Wells Fargo. We used the *********** number. Over the last month they refused to close the account. On the account is ******** ***** as guardian and ****** as **** (account **********). ****** is severely autistic and nonverbal. Yet they insist he has to close the account even though me and my wife are his guardians and payrollee on his bank accounts. The court blocked account division refuses to talk to us but insists we walk into a wells fargo bank. The problem is that I was stationed at *************************** in ******, ********* area in 2000s to 2015. I am now retired and live in Xenia **** *****. I am told I have to go into the nearest wells fargo which is in ******** to close the account. Also I have been told other different things from different agents. I have not been able to do anything. Yet I have to report this account to social security as income but can not close it and transfer to fifth and third bank in ****.

  Business Response

  Date: 06/26/2025

  Please
  see the attached Bank response. 

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2025, I applied for a CreditOne Secured Debit Card, and $200 was withdrawn from my bank account on June 4, 2025 for the security deposit. As of today, I have not received the card, a shipping confirmation, or a clear updatedespite contacting CreditOne multiple times.I have called three times, and received inconsistent, vague, and unhelpful responses:One representative said it would take 57 business days after approval.A second confirmed 8-11 business days But a supervisor told me the process actually takes 21 business dayswhich is a significant and suspicious discrepancy.Only one *****, ******** (ID #**********, provided an identifier. When I asked for her last name, she said she did not have one. This lack of professionalism and accountability is concerning for a financial ************** this point, I have no proof of shipment, no tracking number, and no way to verify that a card was even issued.On June 11, 2025, I submitted a dispute to Wells Fargo regarding a $200 charge that was withdrawn by CreditOne on June 4, 2025. This charge was for a secured debit card that I never received.The Wells Fargo dispute process was incredibly disappointing. The first ***** I spoke to was vague, unhelpful, and ended the call before I could ask follow-up questions. I then called back and reached a representative named April ********** #*************), who informed me that my dispute had already been denied.April did not investigate the issueshe simply stated that the charge was denied because it was for a good or a merchant product. This reasoning shows no understanding of the issue and no effort to determine whether I ever actually received the card I paid for. I never received the product, so why was the claim rejected without a proper investigation?This is unacceptable. Wells Fargo advertises a fair and secure dispute process, yet what I experienced was dismissive, lazy, and rushed.

  Business Response

  Date: 06/26/2025

  Please see the attached bank response

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was fraud in my account. I reported to fraud ***** They found a LOT of fraud. They ** fraud **** found fraud and refunded my money to my credit card. Now Wells Fargo has trapped my money in my credit account and is not giving it back. I need help please.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred $350 from my cash app to my Wells Fargo account. ** initially approved it, but then rejected it. The money is now gone. Id like it back asap

  Business Response

  Date: 06/13/2025

  Please see attached bank response.

  Customer Answer

  Date: 06/14/2025

  The funds suddenly reappeared ***** account after filing a complaint. I suppose I will accept this 

  
  **** ******

   

   

   

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unsolicited offer to open a business account with ********************** and receive a $400 bonus if I maintained my account in good order with a balance of at least $2500 for 90 days. I do not see anywhere on my account at the website that this promotion is pending nor could I receive verbal compensation during my call with customer service which lasted over an hour with three transfers. I hung up when the last person suggested another transfer.Please cnfi that I have this offer pending. If not, since I get new offers every fee days, can I close this account and use a new offer

  Business Response

  Date: 06/20/2025

  Please see the attached Bank response.      

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me an overdraft. No wonder it is rated an F. Theres an extra day for overdrafts and this company, charged me 35 bucks when I did move money into my account. I want my 35 bucks in this bogus overdraft fee. They give an extra day and I moved in money to the account.

  Business Response

  Date: 06/25/2025

  Please see the attached Bank response.