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Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,520 total complaints in the last 3 years.
    • 2,212 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2025, I discovered that two credit card accounts were fraudulently opened in my name without my knowledge or authorization. I did not apply for or use these accounts, and I have no relationship with these companies.Details of the transactions: ************ Credit card account opened on February 7, 2024, with a balance of $2,149 WFBNA Card: Credit card account opened on July 10, 2023, with a balance of $4,136 I did not authorize these transactions, did not receive any product or service, and did not engage in any business with these lenders.

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with ***** CARD and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since ***** CARD has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

      Business Response

      Date: 06/26/2025

      Please see the attached bank response; enclosures have been forwarded to
      the customer. 

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check with Wells Fargo , spent exactly 57 minutes on the phone with them regarding the inaccuracy and inconsistency of the check standings on my account. They argued back and fourth , told me to go in person to find out what was going on. ***** ****** , from the ********* location in ********* ********** argued saying theres nothing that can be done. Didnt let me speak , just yelled at me. Felt it was definitely due to my appearance. Ive contacted the other bank whom wrote the check and theyve already stated Wells Fargo hasnt even attempted to process the check. Theyre just holding funds at this point in time, committing a federal crime holding financial funds belonging to a customer. Ive taken measures through ********************** as well. I need to identify what to do legally to situate the circumstance that maybe multiple clients suffer through this bank.

      Business Response

      Date: 06/20/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. WELLSFARGO ACCOUNT no.: ************* DATE OPEN: 11/01/2017 BALANCE: $7,445.00

      Business Response

      Date: 06/18/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check on 06/09/25 at the atm for $5000. It said it would be on hold and released on 06/11/2025 It is in my available balance and when I went to withdrawal the funds on 06/11, the ****** ****** immediately asked for assistance and the branch manager came and asked if I mind having a seat because they need to verify the funds after stating that my funds are available and I can make purchases and Zelle but not give me physical cash. Once I questioned them on why I couldnt get physical money the Branch Operations Manager ***** ******* stepped in and said it was their due diligence to figure out where the money is coming from AFTER their department already verified the check and the funds are available. ***** and her manger both gave me FALSE information on why they couldnt give me physical cash . *****, ****** and their branch manager verbally stated it is not part of policy and can not provide me what policy they are following and what they are doing that its just their due dillengence. ***** ******* then asked me why I was given this check which is also none of her concern as I was not presenting the check to her, it had already cleared all i wanted was to withdrawal. ***** then came back and stated her District Manager ****** ****** personally gave her the ok to Deny giving me my money for no reason. Once I contacted customer service they can not give me an answer as to why I couldnt get my funds which they stated in recording my account is up to date and everything is legitimate on their end. I was discriminated against and lied about policy which concerns me for my future business with them and how the conduct business with their customers

      Business Response

      Date: 06/26/2025

      Please see the attached bank response

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraud. someone has used the debit card to make purchases in another state. *** is refusing to refund me the fraudulent charges. I have never been to the states in which these charges occurred.

      Business Response

      Date: 06/17/2025

      See attachment for reference 

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a nonprofit leader, I was scammed out of $2500 from an individual who requested a refund from a bogous donation. Not aware that the person was a scammer, I sent a wire transfer to his Wells Fargo account. I also filed a police report with the ***************************** who was attempting to retrieve my funds since they have his account number. ********************** refused to cooperate with the ***************************** despite a judge signing off on the request for reimbursement.

      Business Response

      Date: 06/17/2025

      Please see the attached Bank
      response. 

    • Initial Complaint

      Date:06/11/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I had the displeasure of speaking to the worst CSRs in the history of Wells Fargo, ******* and ******. They both interrupted me, talked over me and refused to answer my questions which were SIMPLE. Then I called my branch in ************* and had the displeasure of speaking to possibly the two most horrible human beings I have dealt with at WF, ******** and ******* who hung up on me for asking "why was I transferred without knowing." I then called corporate *** again and spoke to "***" who transferred me to some guy in ***********'s BPO and of course when asked a question he did not want to respond to, he also disconnected.

      Business Response

      Date: 06/13/2025

      Please see the attached Bank response.      

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: WFBNA CARD Account #: ****************Balance: $901.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 06/16/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report a fraudulent account opened in my name with Wells Fargo Bank, N.A. (WFBNA). I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent ******************************** Name: Wells Fargo Bank, N.A. (WFBNA)Opened Date: 8/16/2020 Account Number: ****************High **********************: $5,991 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 06/18/2025

      Please see the attached Bank
      response. 

    Wells Fargo is NOT a BBB Accredited Business.

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