We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Fargo has 4580 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6,520 total complaints in the last 3 years.
    • 2,212 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report a fraudulent account opened in my name with Wells Fargo Bank, N.A. (WFBNA). I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent ******************************** Name: Wells Fargo Bank, N.A. (WFBNA)Opened Date: 8/16/2020 Account Number: ****************High **********************: $5,991 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 06/18/2025

      Please see the attached Bank
      response. 

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On around 05/07/2025, I transferred over $5,300+ dollars to my Vanguard account because ********************** refuses to let me view my account online. The funds were initially pending but eventually was received in my Vanguard account. After the funds were received, I called Wells Fargo to let them know the know how idiotic it was that I am not authenticated to view my account online but fully authenticated to withdraw every last ***** out of my account in a verbal argument over the phone. The Wells Fargo phone agent from an ****************** made a snide comment like " Oh yeah, we will see about that" or something to that effect. Shortly after this conversation, I see that my cleared funds at Vanguard was abruptly pulled out of my Vanguard account and back to **********************. Both the Wells Fargo account and the ************************* account are in my name so what just happen? I called up later and was told that Wells Fargo employees were not suppose to retaliate and do this kind of thing. I was suppose to have someone at a high level contact me about this but they never did. Why did Wells Fargo pull the money out of my Vanguard account after a verbal argument over the phone with an Indian call center employee? What mechanism allows Wells Fargo to control my Vanguard account? Did ********************** employee communicate falsehoods to Vanguard regarding the transaction? I would like to know exactly what happen that allows Wells Fargo to pull my money out of my Vanguard account.

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft. In June 2025, I discovered that the following accounts had been fraudulently opened in my name without my authorization. I did not apply for, open, or use these accounts. They were created without my knowledge and are negatively affecting my credit.WFBNA CARD Credit card Account Number: ********** Date Opened: June 24, 2013 Balance: $14,667

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 28, 2025 when checking my Wells Fargo account to process payroll, I discovered UNAUTHORIZED transactions, -May 20, 2025 ($370.00-HMR Supplies), -May 22, ($8.00-Melio Sub)), -May 23, ($6,927.62-Timco Machine). I have never done any business with the referenced merchants. I immediately contacted Wells Fargo **************** and made the claim. On May 30, 2025, I was informed that the claim was denied because I had reported the transactions outside of a 24-hour window, and Wells Fargo closed the claim. I was never informed of any 24-hour requirementeither when I opened the account or in any communication or policy provided by the bank. I was advised to resolve the matter with the merchants directly, but when I contacted them, they refused to provide information and referred me back to Wells Fargo. I did not agree with the decision made regarding the Fraud Transactions on my account and on June 2, I once again contacted the **************** for the claim to be escalated. On June 4, the claim was once again rejected due to the "24-hour time frame". On June 7, I received the letter from Wells Fargo dated May 30, indicating Resolution of Claim "CLOSED". Another transaction was made on June 2, in the amount of $4,732.50 (A-1 Mechanical), which I claimed as Fraudulent on the same day and credit was given on June 4, 2025. I found this practice unfair and abusive, especially as I reported the fraud as soon as I became aware of it. To make matters worse, another fraudulent transaction for $4,732.50 was made on June 2, and when I reported that one the same day, it was reversed without issue. This shows inconsistency and unfair treatment in handling my claims. As a small business, I rely on my bank to protect my finances. Expecting customers to discover fraud within 24 hourswithout proper notice of such a policyis unreasonable. Wells Fargo failed to support me as a customer and left me to deal with the ******************** consequences of fraud I did not authorize.

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a mobile deposit for a check in the amount of $3,680 and it should have cleared yesterday. It has not cleared and Wells Fargo is stating it was rejected, but they have no reason to give me that states why it was rejected and now I cant get my money. They are telling me I have to wait another 7 days to receive my money. They have no reason as to why it was rejected by them, and are not doing anything to get me my money. I want my money now and I am done with the excuses. I am missing work for this because I had to come into the bank to deal with it.

      Business Response

      Date: 06/26/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid my Wells Fargo credit card in full. I even disputed the error on Experian because it showed I was over 120 days late even though I paid the full balance in full. Well Fargo still has it on my credit report that I still owe 727 dollars and closed my credit line. I am a disable veteran who is being responsible and Wells Fargo does not do their part and take advantage of a disabled veteran. Please make the correction that this is paid in full and please remove all negative reporting to my credit report.

      Business Response

      Date: 06/16/2025

      Please see the attached Bank
      response. 

      Customer Answer

      Date: 06/16/2025

       

      Complaint: 23448617



      I am rejecting this response because: I check my Experian account and it does not show that my account was paid in full yet.



      Sincerely,



      John Sansonetti

      Business Response

      Date: 06/25/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 31, 2025, I initiated the *** payment of $1065 to Stellantis financial for my car payment .I deposited the money that needed to be paid to the financial institution. I then contacted them to let them know that I will be making the payment and they said as long as I made it by the first through *** I would be OK to not be reported to the bureaus. I received a letter in the mailbox stating that Wells Fargo was going to be taking back a provisional credit reversal on the second. I contacted Wells Fargo.Let them know that I had a car payment coming out and I did not want professional reversal credit to interfere with that payment on the morning of June 2 at 6:30 AM. I contacted Aunt financial to find out when they were to be taking out the payment at this particular time. I still had $1500 in my account while we were on the phone around 6:30 Am my payment cleared . It showed on my online banking that Stellantis financial was paid and my balance was like 14 bucks then a couple hours later my account went negative for the provisional credit rehearsal. Yesterday, June 9 I got a call from my car company saying that my car payment was reversed by the bank. I do not know how in the world the bank could pay my bill and then turn around because they want their provisional credit take the money back that was paid to my car institution just to cover a provisional reversal. Wells Fargo is not allowed to take money from an *** payment or a bill to pay for their provisional reversal. I am asking that this be fixed immediately, as the money was paid to my car institution and was cleared, and now that Wells Fargo did something very fraudulent by taking back and stealing my money just to pay for their provisional credit after they had already paid for my car payment and took out their provisional credit after , causing my account to go into the negative because of the provisional credit reversal this is illegal practice by Wells Fargo and I want to correct it immediately.

      Business Response

      Date: 06/18/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/9 I withdrew some money and because of that on 6/10 ***** at your Wells Fargo Bank, ********************************************* location said i can't withdraw the money. Meanwhile she was more then willing you help someone withdraw money from his account that can't even peak English and she is NOTHING to say about ******* i want to know what is this with the company

      Business Response

      Date: 06/18/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 06/18/2025

       
      Complaint: 23448449

      I am rejecting this response because:

      Sincerely,

      ******* ********

       

      I spoken to someone today. But I also mentioned how this worker at Wells Fargo what I found out on the weekend Flagged my account for fraud and ********************** plan to close it... I don't understand or know why. So that is another problem that this employee has done.

      Business Response

      Date: 06/26/2025

      Please see the attached Bank response.

      Customer Answer

      Date: 06/26/2025

       
      Complaint: 23448449

      I am rejecting this response because:

      Sincerely,

      ******* ********

       

      Yes, that is something that Wells Fargo has said in their attachment. But I'm also getting non-stop. Letters and phone calls contradict what they have said. Not to mention when I do respond to them by a phone call I get nasty stuck-up staff with an attitude and when I tell them to stop or have a manager call me back both aren't done.

      It would be nice to know why. Because in the attachment I will send.They did verify that their employee flagged and closed my account.Because I took out five thousand one day and I attempted to take five thousand out the next day. That doesn't make any sense to close.Somebody's account because they decided to withdraw money.

       

      What it seems like from the timelime?It seems as if wells fargo was upset with me because I opened up a BBB claim on behalf of their employees nasty attitude of flagging my account for a ***** reason and they decided not to deal with me anymore. Because when I see that something is in right. I speak up about it. If I am Wrong about that as well. Wells Fargo is more than welcome to clarify how I am wrong.

      Business Response

      Date: 07/07/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 07/08/2025

       
      Complaint: 23448449

      I am rejecting this response because:

      Sincerely,

      ******* ********

       

      Wells Fargo decided to terminate my account due to the ******************** claim that was filed. They failed to give me a justified reason and just gave me a vague response that doesn't make sense. But as soon as they saw the BBB claim they retaliated by closing my Checking and Savings account and just said " wells far grow has to write to terminate anybody's account at any time" what has been said by 3 of there staff and the one i spoken to today. 

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account ending in 3312 . I ****** L ****** am requesting all documents you sent to California Debt Collection. I am requesting for all the original documents you forwarded to California Debt Collection. Wells Fargo May Be Im VOILATION of my Righta under the **** law Compliance .

      Business Response

      Date: 06/24/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 06/24/2025

       

      Complaint: 23447063



      I am rejecting this response because: I am requesting from Wells Fargo Bank.  The Forward Flow Agreement between Wells Fargo Bank and the Debt Collection.  Agreement to pay . Insurance Claim OF DEBT.  And all original signature Agreement contract in writing.  



      Sincerely,



      Ronald Merino

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Wells Fargo Bank, N.A. for failing to address an unauthorized account opened in my name. This account, which is listed under the name Wells Fargo Bank N.A., has a significant negative impact on my credit report, and I have reason to believe it was the result of the 2017 ************ *********** are the key details of the situation:Account Name: **********************, N.A.Account Number: ************ Opened Date: December 09, 2020 Nature of the Complaint: Unauthorized account opened in my name.I have thoroughly reviewed my credit report and discovered this account, which I did not open nor authorize. Given the timing and circumstances, I strongly suspect this account was the result of the ************ breach in 2017, which exposed personal information to potential ************* date, I have filed complaints regarding this issue with the relevant authorities, including the credit bureaus. I also reached out to Wells Fargo, who sent me a verification notice, but no meaningful action has been taken to resolve the matter or remove the negative impact this account has caused on my credit report.I respectfully request the immediate and permanent removal of this unauthorized account and any related negative information from my credit report. I have taken the necessary steps to resolve this issue, but Wells Fargos failure to act promptly and adequately to remove this fraudulent account continues to negatively impact my financial standing.If this issue is not resolved promptly, I will be forced to pursue further actions, including legal measures, to protect my rights and ensure this negative **** is permanently removed.I request that Wells Fargo Bank provide confirmation of the account's removal from my credit report at your earliest convenience.

      Business Response

      Date: 07/01/2025

      Please see the attached business response. 

    Wells Fargo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.