Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wells Fargo

  420 Montgomery St Fl 2 San Francisco, CA 94104-1207

• 

  Wells Fargo

  4150 Southwest Dr Ste 125 Abilene, TX 79606-2286

• 

  Wells Fargo

  300 1st Ave W Albany, OR 97321-2226

• 

  Wells Fargo Bank, N.A.

  203 W Main St Albertville, AL 35950-1627

• 

  Wells Fargo Bank, NA

  1204 W 3rd St Alliance, NE 69301-3154

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is June 9, 2025. I went to Wells Fargo bank at 3:59 PM. I had several checks to deposit. I was using the I put the first few checks into the *** and then a message came on. That said you could put no more checks in and I received a receipt for $0.00 dollars. I went inside and deposited the remaining checks for the amount of $575.00 the total amount, including the checks deposited into the *** should have been $760.00 . That left the balance of. $185.00 owed to me by Wells Fargo bank. I had to go inside the bank to deposit the remaining checks totaling. $575.00 and when asked about the. $185.00 I was informed by the teller that she could take care of it in the branch and she would call me that afternoon. I never received a call.. so I checked my balance online and the $185.00 did not show up on my account. I waited long after 6 PM never receiving a call so I called **************** and explained what was on and told them I wanted to know what a solution would be. I spoke to five different people, customer service representative, escalation person, a different branch, and an escalation person at that branch. All in all speaking to five different people I was on thephone for an hour and a half. Wells Fargo has my money and refuses to return it to me unless than 10 days. I feel that this is their mistake and it is my money and they should be able to return it to my account as told by ************************* employee at my bank. I dont believe that it should be legal to take someones money and limit their access to it For 10 days. It is my money I deposited it. I informed them of their mistake. I told them that I wanted my money and the teller explained. That the problem could be solved that afternoon within their branch.

  Business Response

  Date: 06/13/2025

  Please see the attached Bank response.      

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had my bank account over 20 years and Wells Fargo keeps changing way accounts set up so throws into negative doesnt transfer funds to saving. I call every month they say adjusting fixing but still same thing. Opened investigation now they want additional months to investigate which is beyond crazy they do t have right to modify change account setting which Al affects my families livelihoods. This seems like form of fraud

  Business Response

  Date: 06/26/2025

  Please see the attached bank response;
  enclosures have been forwarded to the customer.  

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been going on for way too long. Here is the receipt shown that I have a zero balance for my Bobs discount furniture so if they could please adjust this because this is affecting my credit score and this is not OK.

  Business Response

  Date: 06/25/2025

  Please see the attached bank response
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried cashing my check that was received from an ********************************* The checks were issued to everyone, I only experienced an issue trying to cash my check. The branch manager (DARRYLEITRA), Lied about verifying my check, I was on the phone with the company. She had an attitude due to my requests for a Supervisor or Manager. She provided false contact information for her Supervisor. The check was written on there for voided.

  Business Response

  Date: 06/17/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Wells Faro to pay off a loan in full on May 20th, 2025. I asked for the exact amount the payoff would be. I was told *********. I asked, does that include everything? They said Yes. Interest and any new charges. They said yes. I paid the amount in full and called the following day. The payment went through. They said I had 0 balance. I told them I did not want to renew the card and asked them not to charge me the annual fee. I asked them to close the card. I asked them to send me an email that I had 0 balance and the CARD WAS NOW OFFICIALLY CLOSED. They said that the card was officially closed and that they would not renew the card. That they would not charge a fee and that a letter would be sent to me in about 10 days to 3 weeks. They refused to send me an email. They said they would only send me it in a letter to my address. I received a new statement today with ****** interest and a ***** annual charge that they are now putting interest on daily. I am very confused why they are charging me all this interest. I have already paid them the interest on the payoff. I called today to ask why. And was passed to seven different people. I was told by the last person that she was going to look into and email me. I never received an email to confirm that she was starting the process. I think this is just a delay tactic to charge me more interest on the interest. Please help. Thank You, ***** **** : ***** **** Interiors.

  Business Response

  Date: 06/20/2025

  Please see the attached Bank
  response. 

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an unrecognized charge on my Wells Fargo debit card account. Upon noticing the unauthorized transaction, I immediately contacted Wells Fargo and the hold time was extended. The bank promptly cancelled my card and stated they would send a replacement. (I requested the replacement card be sent overnight, but this request was refused. Instead, it took 7 days to receive my new card.)During my initial call, the Wells Fargo agent assured me that the unrecognized charge would be removed from my account. However, upon checking my account today, I found that the charge is still listed as "approved" and nothing has been done to resolve the ***********, I contacted Wells Fargo at 12:45pm and was left on hold for nearly 45 minutes without resolution. I called again at 2:50pm, requested a call back, and when I finally received one, I was again placed on hold for an extended period. The representative who eventually answered did not understand the reason for my call. She offered to transfer me to the fraud department but warned me of a long wait due to high call ********* total, I have now called Wells Fargo three times, waiting on hold for nearly an hour each time. Despite all these efforts, my issue remains unresolved and the unauthorized charge is still on my account. I find this to be unacceptable customer service, especially in a situation involving potential fraud.I am requesting that Wells Fargo promptly investigate this unauthorized charge and remove it from my account, and that they take steps to improve their customer service response for fraud-related matters.Thank you for your attention to this matter.

  Business Response

  Date: 06/23/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the *** to withdraw money out and accidentally left the money inside of the teller and drove off. I asked them to investigate by looking at the cameras so they can see that I didnt take the money out. I was denied in my case was closed. I feel Had they looked at the camera they would have seen,I did not take the money. I asked many times for them to just look at the camera instead of just going off of the money being dispense because it was another car-behind me. I should have to take them to court just to get my money back. If the bank accidentally deposit money into my account then they will want it back.

  Business Response

  Date: 06/13/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oh so Wells Fargo allowed my roommates ***** ****** 68 ***** ****** 76 ******* **** 43 and ***** ********* 33 them to some how attach themselves to my bank account and are spending my money. It's cause every time I notice them stealing money from my account ending in 3970 they lie and don't refund the money they know that they've latched on to me I can't even get into my online banking but they can. They trade my bank card out when I'm sleeping . They also told me back in January that I had to close account ending in 9363 and switched me to 3970 today the 7 of june 2025 they closed account ending in 3970 and opened me a new account but I just got mail from Wells Fargo and it was going to *** and ***** ****** house I have a po 834 my mail shouldn't be going to *** and ******* I never put they're address down. And I filed a complaint for account ending in 3970 and the letter says account 9363 but they told me that account was closed it's cause *** and ***** have my card ending in 5011 which was the original card to that account. *** ***** ***** and ******* stole all my banking statements but what they forgot are the checks they ordered and the bank told me they cancelled those checks and refunded me the money but the checks still came I've called Wells Fargo a number of times about this and all they do is play stupid or hang up on me. They know what's going on they've allowed it. I noticed them stealing my money since I was with chime that's why I stopped using chime and went to Wells Fargo and theyve got them conventsed cause they're letting them spend my money I never gave anyone permission to have use or know my pin number it's cause ******* stole my iPhone 15 which had my cash app that ***** keeps adding his email to they also moved ****** of my money outta they're stealing my money and they have all chime put it into cash app and have the cash app tied to *********** I dont use alpine

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the account referenced under account number ********* that appears on my ********************** report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with ***** CARD Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm submitting this formal complaint because Wells Fargo Card Services is reporting an account on all three of my credit reports with a balance of $1,204.00 that I do not recognize, authorize, or owe. I have tried multiple times to resolve this directly with both the credit bureaus and Wells Fargo, but Ive received no valid documentation to support the legitimacy of this account. This has become an ongoing and deeply frustrating situation that has affected my ability to qualify for credit, housing, and even certain employment opportunities.Under 15 U.S.C. 1681i(a)(1)(A) of the Fair Credit Reporting Act (FCRA), I have the right to request a reasonable investigation into any disputed item on my credit file. To date, no such investigation has been properly conducted, and no evidencesuch as signed applications or billing statementshas ever been provided to confirm the accuracy of this account. Furthermore, under 15 U.S.C. 1681i(a)(5), if a creditor or bureau cannot verify an account, it must be deleted from the report. That simply hasnt happened here.Additionally, this situation violates 15 U.S.C. 1692g of the Fair Debt Collection Practices Act (FDCPA), which requires that upon request, a consumer must be provided with verification of the debt. If a debt is disputed in writing, collection efforts and reporting must stop until the debt is verified. That legal right has been ********** this point, Im exhausted by the lack of accountability. Its not just a technicalitythis has had a real impact on my life. Every time I apply for credit, this account raises red flags. If Wells Fargo cannot provide complete and verifiable documentation proving that I am legally responsible for this $1,204.00 debt, I am demanding that this item be immediately removed from all three credit reports. I will not hesitate to escalate this to federal regulators, state agencies, or even explore legal options under 15 U.S.C. 1681n if necessary.

  Business Response

  Date: 06/13/2025

  Please see attached bank response; enclosures have been forward to the customer.