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Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,519 total complaints in the last 3 years.
    • 2,214 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a defective part frkm kink yard which i returned and the money was never refunded back to my account. Im Missing $175

      Business Response

      Date: 06/13/2025

      Please see the attached bank response.

    • Initial Complaint

      Date:06/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo took most of my social security check they claim that I wrote some checks but I didn't I never had written any checks I never even own a checkbook I have been with Wells Fargo over 7 years somebody took my money out of my account and they are not doing anything about it they let the scammers get away they sent me a $349 and 7 cents check through the mail that was my living that's what I live off of my social security check I want my money back I will not let them get away with this

      Business Response

      Date: 06/13/2025

      Please see the attached Bank response.      

    • Initial Complaint

      Date:06/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was $5800 stolen from my account through ***** pay. Wells fargo denied my claim and told me I would not be re imbursed. I would like my stolen money back as I filed a complaint immediately along with an ID theft report. I also confirmed a few days before that one of the charges was not me through text verification.

      Business Response

      Date: 06/13/2025

      Please see the attached Bank response.      

    • Initial Complaint

      Date:06/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a cashier check from a well known Credit union (from my savings account) and deposit the check to my Wells Fargo . Received a receipt showing partial of the check will be available and the remaining amount available 3 days later. My Wells Fargo account showed a deposited pending 2days after deposit it went threw and my credit union account showed the money was taken out same day. but theres no money in any accounts! Called **************** and got different answers they claimed its a check fraud then its being processed for 7 business days make sure the check clears then the check is being sent back to sender through mail like which answer will be correct? Wheres my money at??The cashier check came from MY account (my savings account at a ********************** union) the check was written out in MYname and Im cashing it to MY Wells Fargo account, so no fraud there! My credit union customer service said the check cleared and sent me a confirmation which the picture of the cashier check, date/time it was deposited, date of the money being taken from my credit union account. I made an appointment with a banker at Wellsfargo and still nothing its been 12 business days and I still dont have my money.

      Business Response

      Date: 06/12/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:06/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo has been severely incompetent for 2 months regarding an identity theft and fraud situation on my account. They denied the claim in which ***** dollars was stolen from me after repeated calls where I was transferred endlessly, told I couldnt be helped, with nobody giving me proper explanations. They denied the claim despite the fact that I went to a branch after the incident, gave them the information I could involving the scammer, and knowing the *** used to fraudulently take my money out was on the other side of the country the night before.

      Business Response

      Date: 06/23/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a business LLC account with ********************** that I opened in 2020. On June 6th, I tried to apply for a business loan but I was told my business account was actually opened as a nonprofit account. This was definitely an error by the person who opened my business account in 2020. To be able to proceed with the loan application, the Wells Fargo manager told the person helping me to call the main office to see if they could just switch the account from being a nonprofit to a profit account. We were told this was impossible and I would have to close my business account which *** had for 5 years and reopen a new one. During the period of my business account, ********************** has issued me 2 business credit cards with no problem. I have written a complaint to Wells Fargo hoping they will and can switch my business account. My business is not a non profit and I never said it was. Again, this was a typo by the Wells Fargo person who helped me open my business account. It will be very inconvenient for me to close my business account and start with a new one since my business has been established for 5 years. I receive and send electronic payments to many clients. If Wells Fargo continues to tell me I have to close my business account and open a new one, what else can be done for this inconvenience that was created on their part?

      Business Response

      Date: 06/27/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      closed my account with no attempts to resolve with me the primary card holder of the account resulting in a significant drop to my excellent credit score .Also robbed me of the earned rewards redemption before doing so.Also there interest rate according to my credit does not match there for resulting in robbery interest rates on balance .

      Business Response

      Date: 06/17/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently; I had to close two accounts at ********************** because a third party was able to present payment against my accounts, for various amounts, on different dates. I asked for Called in on 6/7/2025 at approx 12:37pm Spoke to ******, i immediately mentioned I am handicapped, with PTSD and Anxiety disorder and asked by the bank was closing accounts in my name after reporting issues to the federal government. Issues like why does a thord party have my account information. I closed two accounts because a third party was placing charges against my account, at various dates and times. I closed two accounts. I told the agent that I had ** letter from their executive office stating that speaking over people and raising voices is unprofessional behavior but the agent did it several times. WF lies through omission to tarnish the crediblity of the message and questions I am offering that get no meaningful response. Instead they want to create false narratives. Yes, I likely did get upset as any customer who should be able to trust their bank. Account ending in ***** was closed after I reported by experiences to Federal Authorities (Whistle Blower), also when I spoke to the agent today I immediately asked what the rules were about speaking to people on the phone because I pointed out that the agent spoke over the customer at least 8 times, simply so the bank can come back later, as evidenced in this letter, from executive office that doing so is "Unprofessional". They revictimize the victim they caused. I would like the statements all statements on the closed accounts for review. I also have to prove to the company that received money from my account that it was paid. I also have to hand over these documents to law enforcement for postal police because that request was not sent in a timely manner. This complaint is specifically in refernece to the claims at this time.Past POC ****** Jorpu Phone: ************ Email: Agent Refused after promising it.

      Business Response

      Date: 06/26/2025

      Please see the attached bank response; enclosures have been forwarded to
      the customer. 

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to transfer funds from my account to a non-bank account I use just for bills and they had implimented a new "Security Code" feature which is new to me for security to my phone on file. They were suppose to send a code to my phone and they say it usually takes up to 5 minutes. After a while, I had requested another and it wasn't received. I then called them and they said there was a "maintenance" issue which was supposed to have been cleared by 5pm Eastern time. I didn't get ANY codes especially when the agent tried to send one also and I wasn't sure if the amount to be transfered ($58.00) was secure against unauthorized transfer. There was also (According to the agent) a 5 day or so wait for a report to be made. My concern is that the funds will cause a LATE payment for my bills.

      Business Response

      Date: 06/18/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 06/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** C *********** **

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a truck from budget truck rental to move my belongings from ************* down to ******************* and the budget truck rental company was horrible. which was a very bad experience and the endwhen they charged my debit card that I have with Wells, Wells fargo Wells fargo should have declined the charge because there was no funds in my account. That's what they do with all my other charges that when there's no funds. However, with this charge they for some strange reason did not decline the large charge and instead paid it and put my checking account in the negative for some ridiculous reason and it was not what I expected and they should not have done that because I didn't want to deal with bank. I just wanted to deal with a budget truck rental. today, June 6 at 3 PM I called Wells fargo and I spoke to a disgusting man who told me that if I don't pay the full amount onmy account by next Friday, they're gonna charge off my account. I called today to speak to them because I wanted to do what their emails and they sent me said which was a payment plan however that was all lies because he was not willing to offer a payment plan for me. All he wantedto do is tell me to pay it by next week or i'm screwed over. I found this to be a very disgusting response since I just told the man that I finally was able to get job and and have a job offer letter to prove it and he still did not care about that he didn't even congratulate me on getting the newjob. He just said that I have to pay it by next week and that's it even though I just told him that I am now have a job and make payments. He still was not going to do with those emails and letters of ******** that they sent me said which was a payment plan so I find Wells fargo to be incredibly line unprofessional, shady, and downright ruthlessly disgustingly awful people. This man at Wells fargo does not know how to do his job and does not understand what matters in life and is quite frankly one of the worst ever

      Business Response

      Date: 06/11/2025

      Please see attached bank response.

    Wells Fargo is NOT a BBB Accredited Business.

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