Reviews

This profile includes reviews for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wells Fargo

  420 Montgomery St Fl 2 San Francisco, CA 94104-1207

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  Wells Fargo

  1795 Mars Hill Rd NW Acworth, GA 30101-4555

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  Wells Fargo Bank

  2100 Pacific Blvd SE Albany, OR 97321-5271

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  Wells Fargo Bank

  2100 Pacific Blvd SE Albany, OR 97321-5271

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  Wells Fargo Bank, NA

  1204 W 3rd St Alliance, NE 69301-3154

Review Details

• Review fromJose M

  Date: 01/19/2023

  1 star
  Worst bank ever. Someone wire money from my account and I thought my money was safe because I called them right away to let them know it was not me. They said because I called right away they are going to help me stop the wire or recover my funds. This was on December 2022 and Im still waiting for my money. They said they wont be able to help me recover it. 10+ years I was with this bank and it meant s*** to them. Canceling my accounts and reporting this useless bank. Do your self a favor and do not do business with Wells Fargo.

• Review fromAmber M.

  Date: 01/17/2023

  1 star
  Stay away! They didn't have correct contract on file from the beginning. No big deal mistakes happen. They called and harrased over payment which wasn't due for another month. They told me it was due and would report to my credit if not paid.Had to jump through hoops to get them to understand....sent fax, emails, coutnless hours on the phone to prove my payment dates according to contracts signed. They cancelled my loan and reopened another with correct numbers. Called harrased again saying it was over due and not the due date. (Literally days later) Here we go again...Called for days sorting everything out. I was told I was all set on new loan. They would apply previous two payments (which were not even due technically) to the new loan. I asked if they would send the payments back and was told no they just transfer. They "applied" as the next two payments on the new loan. So new payments not due till the 3rd month I go to pay it and it's showing I haven't paid anything. I call inquire on what's going on since the two previous payments were supposed to be transferred over. The lady told me I needed to call dealership? Ummm what my loan is through WF not a dealership. No knowledge on her part of her job. They say they haven't received any payments. They charged me extra interest because they have not received said payments even though they transferred it over. I had previously asked for the money to be refunded to me so I can make the payments as needed . They refused and said it would just be transferred. Total payment made to WF about 1600$ and 40 of that went to actual payment for car. Again called several times and received run around from customer ********************. So all in all would not recommend! Zero Stars! Nothing but a scam! This was their own error and refused to fix.

• Review fromDevan H

  Date: 01/17/2023

  1 star
  I contacted WellsFargo in regard to a fraud case with *****. I was scammed $1500 for an apartment and was trying to get the money back from my scammer. I never received notification that the case was started and called back 3 times while my scammer was harassing me to notify WellsFargo and try to take action. WellsFargo brushed me aside and said that "they are working on it". I still received nothing in regard to the case. After 3 weeks had passed, I called again to see the status of my case. During this call I was notified that my case was closed. Again, no notification about this was sent. I was told that WellsFargo reached out to my scammers bank to try to get the money back. I have no proof of this and am certain that if WellsFargo would have acted quickly and efficiently they could have of gotten my money back while my scammer was actively harassing and in contact with me. I am very upset with the service provided by WellsFargo and do not recommend that anyone use this bank. Horrible customer service cost me $1500..

• Review fromCameron A

  Date: 01/16/2023

  1 star
  Dont ever do business with Wells Fargo. They will harm you in more ways than i can think of. I can tell you that I did a loan with them and they are committing fraud and illegal behavior. Below is part of the chain of what happened to me and they also did this to my neighbors!They incorrectly put tax information in my file, double counted an asset and failed to come up with the right ratios. They told us to wire $35K gift funds directly to escrow as you can see below and then they denied our loan for receiving too much gift monkey!We spoke to a board member at ******* ****** who said because we locked in a long term rate of 3% Wells Fargo will lose money by putting this loan on their books as they would have to borrow from the feds overnight rate As you can see we hired an attorney as Wells Fargo already admitted fault and agreed to pay us $6K out of the $30K of financial losses we incurred because of them but we just want someone to hold them accountable.Ironic that in the wake of their big settlement they are still performing illegal lending tactics today.I missed my fiancs grandmas funeral, they almost cost me my proposal to my fianc and we were homeless because of their mistakes. What they are doing to people isnt right and they dont give any care about it. If you want anymore information from me I would be happy to share more about my story but our loan officer said we were the worst treated loan file hes seen in his career.Additionally our loan officer filed a complaint against his own company on our behalf and was fired. Wells Fargo just wants this to go away but if that doesnt tell you they knew they messed up I dont know what does.Thanks in advance for any light you can share with the world about this awful, awful company. Thanks

• Review fromBRYAN K

  Date: 01/14/2023

  1 star
  I OPENED ONLINE A CHECKING ACCOUNT WITH WELLS. HAD NO PROBLEMS. SET UP WITH MY EMPLOYER, WHICH BY FEDERAL LAW YOU HAVE TO SUPPLY A SOCIAL SECURITY **** OR LEGAL RESIDENCY **** OR WORK **** TO WORK IN *******, DIRECT DEPOSIT. WELLS HAS HAD NO PROBLEMS ACCEPTING MY INCOMING MONEY AT ALL. OVIOUSLY I AM THAT PERSON. I EVEN HAVE A CREDIT **** WITH WELLS. I GOT A **** MESSAGE FRIDAY THE 13TH CLAIMING TO BE WELLS FARGO TO CALL THE NUMBER MENTIONED IN THE **** ABOUT MY ACCOUNT BUT CALLED THE NUMBER ON THE BACK OF MY **** & FORWARDED TO THE ***** DEPARTMENT. THEY STATED IT WAS DUE TO MY ONLINE PROFILE & ASKED IF I HAVE TRAVELED, I HAVEN'T, AND WHAT USERNAME THAT I SIGN IN WITH. THEY SAID THEY NEEDED ME TO GO TO A BRANCH TO & TELL THEM TO CALL THE ***** DEPARTMENT & SHOW THEM MY ID TO VERIFY WHO I WAS. I SAID IF I HAVE TO DO ALL THAT I WOULD CLOSE MY ACCOUNT. BUT I DID GO TO A BRANCH & TOLD THEM EXACTLY WHAT THE ***** DEPARTMENT WANTED. THEY STATED I NEEDED TO MAKE AN APPOINTMENT. WHAT IDIOTS WELLS IS. I WAS ABLE TO WALK UP TO THE TELLER AND PULL OUT WITH MY **** AND PIN NUMBER **** BUCKS. SINCE IM LOCKED OUT ONLINE I CANT SEE AND MAKE SURE THAT ALL MY BILLS HAVE POSTED. I LEFT 400 BUCKS IN MY ACCOUNT BUT WILL CLOSE MY ACCOUNT DUE TO WELLS STUPIDITY. OBVIOUSLY, I VERIFIED WHO I WAS USING THE **** AND PIN NUMBER. NO ONE ASKED FOR MY ID TO PULL OUT ****. YOU WANT TO PROTECT MY 3K IN ONLINE BANKING BUT DO NOTHING FOR IN PERSON OR LOCK UP THE ACCOUNT ALL THE WAY AROUND. MAKES NO SENSE. WELLS FIGURES IT WAS IMPORTANT ENOUGH TO LOCK ME OUT BUT HAVE TO MAKE AN APPOINTMENT BUT THE FIRST AVIALABLE IN MY TOWN ISNT UNTIL NEXT WEEK. SERIOUSLY THE WORST BANK EVER. I WILL NEVER DO BUSINESS WITH THIS BANK AGAIN BECAUSE IT HAS HIRED OVER EDUCATED USELESS PEOPLE, PEDIGREE DEGREE, THAT WOULD BE SUITED FLIPPING BURGERS AT ********** IF I HAVE TO DO ALL THEY WANT I SHOULD JUST CLOSE OUT MY ACCOUNT AS I GET NO IMMEDIATE HELP & I WILL CLOSE MY ACCOUNT NEXT WEEK. 0 STARS NOT 1

• Review fromShayla S

  Date: 01/13/2023

  1 star
  I have been with WF since they were Wachovia(I wish they were still Wachovia). After multiple complaints to management(with promises each time of changing things) and years of non changes, here I am again contemplating on changing banks. I have tried so many ATM's on Fridays. They NEVER EVER HAVE CASH AVAILABLE!!! Why are they ALL ALWAYS LIKE THIS ON FRIDAYS??????? They do not need new customers because they cannot even provide for their long time customers. This is infuriating! I have wasted so much time trying to find an ATM that has cash available. There has to be a solution. Multiple ATM's? Multiple deliveries on Fridays? A bank is not much good to me if I cannot get cash from my account. And if you say go through the teller line-NO!!!! Slow as molasses AND you have to give multiple IDs through the drive thru to get cash-slowing the trip down even more.Definitely not a good way to keep customers. Not sure they care.

• Review fromKrystal R

  Date: 01/13/2023

  1 star
  Terrifying that your bank can make YOU the victim of theft and fraud! On November 8,2022 my car was burglarized, and I lost my purse and all of its contents. I had TWO Wells Fargo debit cards, a Wells Fargo credit card, and Wells Fargo checks stolen. I was on the phone, and reported my things stolen to the bank within 45 minutes of finding out. I was told that my account was safe, and that I had nothing to worry about as my new cards were on the way. Well, I was NOT. My checks were NEVER cancelled by the agent, and my account was NOT transferred. Fast forward to December 6, when the criminals that stole my things were able to walk into Wells Fargo and deposit FOUR bad checks into my account- totaling $17,700.00. Ultimately, these checks bounced and although I followed ALL protocol, my claims for the fraud were denied. No one even had the decency to reach out to me- they simply sent me a letter in the mail stating my claim was denied. I've been into branches, I've spent hours on the phone with the bank, and all I've gotten was a $10,000 credit. IM STILL MISSING $7,700!!!! The bank is now completely unresponsive. I'm closing my accounts, and filing every single possible complaint out there. This company has SEVERELY failed my family- and after 13 years I'm done. GET YOUR MONEY OUT OF THIS BANK. THEY DO NOT PROTECT THEIR CUSTOMERS.

• Review fromBrian R

  Date: 01/12/2023

  1 star
  I've been with Wells Fargo for over 7 years and now getting hit with overdraft fees on an account that can't be overdraft.So out of $33 fee they refunded $8.This is why I left Wells Fargo in the past They were constantly billing and adding fees ...The ride is over I'm changing banks today.

• Review fromLawanda H.

  Date: 01/09/2023

  1 star
  I applied for a personal loan in September worth Wellsfargo and later got a notification from my credit bureau stating I have a recent hard credit check on my report for a Mortgage from Wells Fargo. I never requested nor then I apply for a mortgage loan, and never gave out my SS number not even for the personal loan. I used my TIN from my business. **** days in between applying for the personal loan in which I was denied, They closed my business account, I got no alert, no email, no notification nor anything by U.S ************** of attempted closure of my business accounts.Also, I had a personal checking and savings account as well in 2021 which I voluntarily closed myself because they kept charging me a $10 monthly fees if your account doesn't have the required amount, so I started making sure I have that amount on or around that date so I wouldn't be charged but surely they was still taking out, so I called customer service to ask why was I being charge a monthly fee when I had the required amount in my accounts, she stated the required amount went up for those particular accounts. I got no alert or memo for that as well and asked if their was any other accounts I could change over that was lesser and it was not. She stated that all of their other accounts have a $5 monthly fee and that was a change in the policy. I was furious of how and why this happened. Called Wellsfargo customer service and she really couldn't give me any information besides theirs a balance of $178 that I owe from 2019 that's needs to be satisfied and how would I like to pay that today. From 2019 and I'm just now hearing of a balance and it's 2022, from three years ago and that was literally my first time hearing of such. Now I'm dealing with a hard credit hit on my credit, a denied personal loan which is another hard hit on my credit, a closed business and savings account and a passed due balance from 2019 that I have no clue about. No way! Very upset consumer of Wellsfargo.

• Review fromLuke Z

  Date: 01/08/2023

  1 star
  Monday through Friday customer service. Come on. Modern banking requires a 24/7 fast acting team. Brick and mortar banks are nothing but hidden fees and horrible service.