Reviews

This profile includes reviews for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wells Fargo

  420 Montgomery St Fl 2 San Francisco, CA 94104-1207

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  Wells Fargo

  1795 Mars Hill Rd NW Acworth, GA 30101-4555

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  Wells Fargo Bank

  2100 Pacific Blvd SE Albany, OR 97321-5271

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  Wells Fargo Bank

  2100 Pacific Blvd SE Albany, OR 97321-5271

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  Wells Fargo Bank, NA

  1204 W 3rd St Alliance, NE 69301-3154

Review Details

• Review fromEric W

  Date: 12/30/2022

  1 star
  On Thursday 12/22 I filled out a survey for ******. The company charged my debit card $1. On Friday 12/23 I recieved a automated phone call asking if I made the charge. I said I did. Later that day I found out my debit card had been cancelled. Without my permission or knowledge. I called. They said it would be 5-7 days from 12/23 for me to get a replacement. On Tuesday 12/27 I got an email that my card had shipped from *********** **. and it would be 5-7 days. I live in ********. I called again. ***** told me my card shipped on 12/24. On 12/30 I called again. ****** told me my card shipped on 12/27. Somebody lied. I've lost cards before. BoA and AMEX both ***** the cards next day. New Years resolution #1. Close my account. Including my Wells Fargo Advisors account that they make $2000/year off of, never do business with them, and tell everyone I know that Wells Fargo does not care about customer service.

• Review fromShauntae G

  Date: 12/29/2022

  1 star
  I accompanied my son to cash an Unemployment check of a huge amount with back pay. The manager asked for ID, second ID, and a SS card. We gave her all but the SS card, instead of a SS card we gave an Original Birth Certificate with seal and raised embossing. Due to having to visit MVA prior, we had this. She looked at it upside down and flipped it all around. She then proceeded to say do you have a SS card, or know the number, where you were born here. We verbally gave this to her. Then she says, " I mean know disrespect, but do you know why they gave you a check of this amount.". I went with him because it was a large amount and wanted to make sure, he had no problems. He did not have an account with Wells Fargo, but this was the bank printed on the *********************** check. He wanted to cash it and add it to her personal account elsewhere. Now this is my child, I'm standing right beside him listening to her treat him this way. He is a light skinned African American and I am dark skinned, so the manager did not put the two together of me being his parent. Everyone in the branch is Latino. I lost it, I asked why she needed to know why he had this check and the amount. Who did she think she was, this was not your job oh and a lot of other chose words. She truly was discriminating against my son. The Branch manager (*****************************) came over and told her to leave the floor, as she walked away, she still had chosen words to say. Her name was ***************. The branch was in *******, **. **************** don't know where she is from, to not be aware of COVID 2020 and the Unemployment checks being sent to people. But first, Discrimination will NOT be tolerated. You are here to do your job, not to add your personal judgement against people. I will not do any business with WELLS FARGO at all houses, car, account with bank nothing. Wells Fargo need to retrain employees about discrimination and customer service. I will share this experience.

• Review fromJustin S

  Date: 12/28/2022

  1 star
  I've used WF mortgage for over 11yrs and never even had a late payment. I tried to take out a equity loan. After a week or so of back and forth we are finally ready to sign and (THANK GOD) I read the contract. They were adding $10k to my principal and couldn't give me a explanation. Tried to claim it was to cover my escrow (under $2k a year) and couldn't come up with a real explanation on what the extra $10k was for or why it was there. I filled out a survey explaining why I didn't use thier loan and they finally reached out almost 7 months later to say they were going to look into it. Look into the amount of constant class action lawsuits against this bank before using them. They are a criminal organization and if they weren't worth nearly 2 trillion dollars and in a country that everything can be bought, they would be shut down....good thing we bailed them out!

• Review frompiotr s

  Date: 12/27/2022

  1 star
  We've received offer for credit card, so the application was filled and sent. after few day we received notice that identify can't be verified. they have address, phone number and all our data and still have problems?! customer service is poor and not helpful, we were calling few times until reached someone who created formal complain case.

• Review fromPhilip S

  Date: 12/27/2022

  1 star
  They suck! Worst customer service on the planet. Tellers are rude and God forbid you try to talk with one of their bankers. They are worse than doctors. Have to now make an appointment to speak with them or wait 45 minutes to an hour. Good God. Really? I'm done with them. I realize that half a million bucks in the bank is not that much these days, but ****. I'm sure *****, or Citi or *********** would like my money.

• Review fromKaitlyn B

  Date: 12/23/2022

  1 star
  I can't give 0 stars, or I would. I had a balance of 94 dollars in my account on the 21st. At the end of the day I had 32 dollars remaining. Well, sure enough, on the 2wnd I was -30ish. Well, I figured I get paid the following day so it will bring back my positive balance, NOPE! Got 3 overdraft fees of 35/each and my entire paycheck was gone and my account negative 8 dollars. I got a 26 dollar refund on those fees, after a call with some incompetent child, who said that purchases made over the weekend may not reflect. Well it was the middle of the week, but let's just excuse why fees cannot be given back due to their own technical failures. Anyways, don't bank with them. I'd rather stuff my money under a mattress than bank with these people.

• Review fromBenjamen S

  Date: 12/22/2022

  1 star
  Horrible company they double charged me on my auto loan payment and instead of issuing a reverse back to my card they told me they have to write a paper check and mail it taking up to 7 days meanwhile my account was overcharged leaving me nothing for Christmas. Disputing with my bank since they are no help at all. Don't give them your money.

• Review fromLaszlo B

  Date: 12/15/2022

  1 star
  Someone frauded our card and use it at a gas station that we never use.I mean never ever.Wells Fargo wont pay because they say that PIN was used.Gas Stations have the BYPASS PIN option.We tried to explain over and over,filled complains against Wells Fargo but its useless.They are lying all the time.They are the legal scammers.BBB was not helpul.CFPB the same.So many complains against them and nobody does nothing.

• Review fromTiffany R

  Date: 12/15/2022

  1 star
  I have received the worst possible customer service available. I had an issue that was escalated through the Departments and after two weeks I had never even received a call back from and employee.

• Review fromMaria B

  Date: 12/14/2022

  1 star
  I opened a credit card online. Then I received it. When I went to sign up for online banking (to be able to pay my bill) I was told I couldnt do it over the phone and had to visit a branch. They closed all of the branches in my city. I then had to close my account (same day I got it) since I couldnt enroll over the phone. Seems like they boosted their numbers by approving me to then not let me use the card.