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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 106 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** said that I consented to a switch in my natural gas charge from PGE to ************ from *****. I did not. When I called *** to cancel Spark, they said I had to call Spark. ***** said it would take two months. In those two months my bill has tripled(from $50 to $165). I called *** today, and they verified that my usage has gone way down while my bill continues to rise. All I use is a water heater and stove; I quit using central heat. I am poor, and on the CARE program; I cannot afford this crooked deal. I realize Spark is in *****, so little you can do there. But why on earth did *** make this deal when it takes little research to find out Spark is a has a very questionable reputation. I guess a refund of the overpaid $200 would be nice, but more importantly I hope to add my voice to a chorus causing change. This is shameful.

    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined ********* to save on gas charges. example the ************* charge is $224.46 this month, PG&E is charging $489.84 to deliver that gas. This is wrong to charge double the gas for delivery. This is a gauging and should be illegal. I think they have been doing this since I joined **********I take care of my mother and live with her.

    • Initial Complaint

      Date:02/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am experiencing an issue with my PG&E bill, which appears to be inaccurately high despite significant efforts to reduce energy usage. Last month, we did not use any major appliances, turned off the heating system, and relied on a propane patio heater for warmth. We also have a solar system that should offset most of our electric usage. However, the bill shows a gas charge of ****** 5.87, with a Year-to-Date NEM balance of $571.70. This suggests that either the meter readings are inaccurate, or the billing is based on average usage rather than actual consumption. When I contacted PG&E, they confirmed the meter readings but did not provide a clear explanation for the high gas usage. I am concerned that the bill does not reflect our actual energy consumption and seek assistance in resolving this discrepancy. I request a detailed review of the meter readings and billing practices to ensure accuracy and fairness.

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 19th , 2025. I own an electrical business and I was called out to a nursing home. Upon arrival I found PGEs meter arcing and almost causing a fire, I called PGE for an emergency and have waited 5 hours for them to show up . Leaving my customers who are on hospice with out medical equipment and or their medical needs being on hospice . *** has no regard for human life and when called for an Emergency Situation involving the harm of life they need to be much quicker . This is out rages and should be illegal for them not showing up in a timely manner to fix there issues leaving my customers with out proper medical equipment that they need to survive . Completely outrageous and PGE is a horrible utility company that needs to check their morals.

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I need BBB to step in and ensure that the issue identified in this complaint will be resolved by the company and will not present itself going forward. Apparently the employees this company hires, are not even able to process a simple bill correctly! PG&E sent me a bill for $70.21 in December of 2024. I had issued a check for the full amount which showed the amount paid numerically and written out physically on the check, which I sent back at the end of December. The result is that I had received a check for $109.47 the following month in January 2025, claiming that I had failed to pay $50 in the previous billing cycle. Whoa, really?! I went to the bank which cleared the payment and inquired as to what was going on with this payment. It turned out that despite the amount being clearly written on the check and the fact that it was also written out quite clearly on the check, a PG&E employee was incapable of processing the check correctly! Instead of the $70.21 and despite of the fact that there were sufficient funds in the account to withdraw the whole amount, that employee took out $20.21 instead, which nearly doubled my next bill! To make matters worse, instead of owning up to the mistake and take corrective actions including reprimanding the employee, PG&E has claimed that I didn't pay them in full! This is quite outrageous! I don't want to have my time wasted by incompetent individuals this company hires and fails to train properly that also fail to take any responsibility for their actions and then claim that I owe them something! The fact of the matter is that this error should have never taken place, but apparently PG&E now hires people who can't understand numbers and can't read either! This isn't my problem however and I don't want to have my time wasted to investigate what happened! I need BBB to step in and resolve this issue so this doesn't happen again. Thanks.

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2024, we had a power pole replaced in our front yard by PG&E. Before the install was done, we were advised that we might have some driveway and walkway damage as part of the install. This in fact did happen. Part of our driveway was damaged, and we have a walkway into the house that was also damaged. I have tried numerous times to get this repaired as they promised. We have had several people out to look at the damage, and we have sent in photos and videos showing the damage. We are making no progress in getting contractors out to actually repair it, and it has now been 4 months. The last person to come out said that a claim form was needed (this was last week). We had not heard about the need for the claim form, and we never received it. This should be a simple PDF file needing to be downloaded, or the person last week should have jut brought it. We want this driveway and walkway repaired and we are tired of the stalling!!!!

    • Initial Complaint

      Date:02/17/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to file a complaint against Pacific Gas & Electric (PGE) regarding a failure in their Bill ******** Alert system, which resulted in unexpected high bills due to the lack of timely notifications.I had previously set up a Bill ******** Alert with a limit of $50 to help monitor and manage my electricity usage. However, after October 2024, the alert system stopped working without any notification or warning. Due to this failure, I was unaware of my increasing usage and subsequently received unexpected bills of $206, $463, and $265 for the last three billing cycles. Had the alert system functioned as expected, I could have taken steps to reduce my consumption and avoid these high charges.On January 14, 2025, I contacted **** customer service regarding this issue. The representative assured me that I would receive an explanation within one week. However, as of today, I have not received any follow-up or resolution from PGE.I believe that *** failed to provide the service they committed to by not maintaining the Bill ******** Alert system properly. Their lack of communication and failure to resolve my concern in a timely manner has caused unnecessary financial strain. I am seeking a resolution in the form of an explanation, assurance that the alert system will be fixed, and potential compensation for the unexpected overcharges.I appreciate BBBs assistance in addressing this matter and look forward to PGEs response Best,Shu

    • Initial Complaint

      Date:02/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Pacific Gas & Electric (PG&E) regarding overcharges, arbitrary estimated billing, and failure to provide timely service to replace my meter.PG&E has been charging me based on estimated energy usage rather than actual meter readings, resulting in significantly inflated bills. When I contacted PG&E to request a meter replacement to ensure accurate billing, I was informed that a technician would not be available for two months. This delay is unreasonable and has left me with no choice but to continue paying charges that appear to be arbitrary and unfair.Despite multiple attempts to resolve the issue with PG&Es customer service, I have been unable to obtain a satisfactory resolution. PG&Es failure to provide timely service and their reliance on estimated charges have caused financial hardship and frustration.I request that PG&E:1.Expedite the installation of my new meter.2.Recalculate my recent bills based on actual usage rather than estimates.3.Issue a refund or credit for any overcharges.I appreciate the BBBs assistance in addressing this matter and look forward to a prompt resolution. Please feel free to contact me for any further information.

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a longtime PG&E customer and have been in my home for three years. I noticed a significant increase in my PG&E bill starting in October, with December's bill a 2x increase over previous months. When I called PG&E, they said that there was an issue with the gas meter (not collecting readings) so they were estimated my gas usage off of last year's usage. In August 2024, I replaced my two gas wall heaters with an electric central air system, plus I replaced my water heater with a more efficient water heater, so I knew that my gas usage would be significantly less than previous years and the estimated billing was ************ issue with PG&E is two-fold. One, PG&E was making no efforts to address my non-functioning gas meter, other than include a note on page 5 of a six page bill that the gas amount was estimated, and they did not have any sort of service order in progress until I called and requested it in January, after three months. Secondly, after talking with PG&E and requesting the meter repair/replacement, I was instructed to still pay my bills, even though it is known that the billing amount is incorrect and excessive, and I have been receiving harassing emails and calls about the outstanding balance and threats of sending to collections.The handling of PG&E's equipment (meter) issues has been unprofessional and has made it as though it is my mistake as a customer. I should not be threatened with collections for a billing error by PG&E, especially for a customer in good standing otherwise. I request an apology from PG&E for not addressing the meter issue sooner, and a halt to all threats of collections while the gas meter reset/recalculation is being addressed in the billing department. Thank you.

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently sick and may even have COVID. PG&E has turned off my power and even my solar panels which I didn't know they could do, so I am left to get COVID with no power and no power for my animals or the kids I babysit.They want 6k and its day 2. In Nov. 2023 they kicked me out of a repayment plan prematurely per their representatives misinformation. PG&E called me last month to see if I would like enter the repayment plan, but I needed to confirm what I would and would not be able to pay consistently based on the help I am getting while I am getting through my disability application and appeal process, which I made PG&E aware of. PG&E is claiming they did not hear anything before and in between notices since 2023, this false as they have had several random departments call and communicate when they felt convenient. I was also recently scammed on solar panels and was attempting to have how bills and everything work via the energy team responsible for the energy and PG&E never contacted me to explain they were still of some control on my power. Please help as I have chronic illnesses and animals, like asthma and an inflammation condition especially in weather situation.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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