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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 106 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am completing an application to change my solar from NEM to NEMA. The application is populated by PG&E with my existing system but has missing information. The system will not let me correct the information and thus will not let me continue with the application. I have called PG&E on eight occasions and no one will help or answer my questions. They only offer email addresses and state that my questions wont be answered for two weeks. I need to talk with someone who can assist with this application. If I can only ask a question via email with a 2 week turnaround. If I have another question, it will be another 2 weeks. I have limited internet and a disability. Again, I just need to speak with some who answer my questions and walk me through the questions in the application.

    • Initial Complaint

      Date:02/05/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/14/25, I called PG&E talked about CARE account, after I answered all the questions satisfied, the representative said that after 2 days they processing, we will be in the CARE program that is 1/16/25. However, after we received the statement date 1/17/25 bill, we then know that we are not in the CARE program. 1/30/2025, I already email to ******************* attached IRS form 1040, bank statement and verify request form with all our info. I received PG&e automatic reply letter on 1/30/25. 2/4/25 PG&E said that they don't accept IRS tax form so that we can't get in the CARE program. the statement date 1/17/25 bill is without CARE discount $265.82 which is more than twice amount of statement date 12/18/25 bill that was in CARE program $129.21. we haven't increased the utility usage and haven't turned on the heating for a few months since our heating system has been broken down for a few months. Usually my 80+year old husband fixed the heating by himself but he has had arm paint and movement problem and without any progress after has seen a doctor. PG&E doesn't accept IRS form and how can they compare against the CARE income guideline with each individual income and that is why they are easily to turn us down. Actually, I followed the required income document guide to submitted the *** form 1040 and bank statement. why PG&E staff rejected to accept the *** form 1040? Why PG&E increases the bill more than twice than the previous month since we haven't increased the utility usage?

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A PG& E Technician stopped by to turn on the water heater light and we had a Refrigerator scheduled yo deliver that day, the delivery drivers showed up and the PG&E Technician was parked in the driveway and I asked him if he could please move his truck so that our fridge could get delivered and he refused, so the delivery drivers took off without delivering our fridge, we had to eat out a whole week and my husband is diabetic and high cholesterol but we had no other option even though he required special meals. I filed a claim and the Department Supervisor called me and apologized and told me that there would be no issue with my claim since he spoke to the Technician and he owned up to it, now 2 months later ****** will not own it and said that we need receipts, we pay cash for everything and were in the middle of a move and we didn't think of saving every receipt, attached is the pic of the missed delivery and the pic of when the fridge finally got delivered which was a week later

      Customer Answer

      Date: 02/18/2025

      Hello the above case # with PG&E has been resolved. The case was settled for half of what we requested but at least it got settled.  Thank you very much for your assistance! 

      Thanks,
      ***** *******

      Sent from my iPhone

    • Initial Complaint

      Date:02/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a scheduled payment after I had already paid the first 221 on my card which already went through and then I send that another 221 was taken out of my bank account which I didnt approve to happen and pge wont give me my money back and I am suffering because of this I have other bills to pay and I cant pay so I want extra money for pain so I want to add another 200 to the asking price.

    • Initial Complaint

      Date:01/31/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to submit autopay via phone but every time I call they say I can only do it online. I am 91 Years old and I am not going to go out and buy a computer to do auto pay. They are trying to leverage online but I am not able to access online. Please help me set up autopay via phone

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I set up service with PG&E in August/September 2024, and qualified/was approved for the Care discount. It is now almost Feb 2025, and PG&E's Solar billing department still has not added the discount. Because of their action my current bill is $178.85 because they have not applied the credit to my bill/account. I have been calling PG&E and all I get is that they are working on it, but it isn't getting fixed. PG&E solar billing department knows this is their mistake and needs to be fixed. All they need to do is apply the credit to my bill in PG&E's system, and retro (back date) the credits due from when I set up the account, but all they are doing is nothing but telling me they are still working on it. Here are the case numbers for my issue in both PG&E's old and new system. 1) The initial case number in their old system was **********, now it is ********** in their new system. 2) The new case number (that is tied to the old case(s) numbers is ******** in the old system, but now is ******** in their new system.They will be able to look up all these case number in both their old and new system to see what is going on and most importantly, what has NOT been do to fix this problem, which is to apply credit to my account/bill AND apply all the back credits that haven't been applied to my bill since this account was set up.

    • Initial Complaint

      Date:01/28/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm no liable for this debt with Pacific Gas and Electric nor do I have a contract with the collection agency that is attempting to collect this debt, ****** and ******.They did not provide me with an original contract as requested.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I terminated my lease with legal justification. The landlord / building management stated I was only liable for utilities & rent until my move-out date. I paid both and was still issued a bill by PG&E. I was then sent to collections and am unable to get in contact with then via call. I waited almost 20 minutes on hold for a customer service representative until hanging up, calling back, and opting for a call back. I answered the call back, and no representative was on the phone and after a few minutes the call disconnected.

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over a year ago I purchased Solor from ****** for a unit in my apartment building. Sunrun pull the permit for the building which is ************************************. Thats the address thats on title. However, being that its an apartment building That sits on a corner lot. There are three addresses attached to the apartment building. The ********************************** is the unit that has the solar. With all the confusion PG&E change the persons address from ********************************************************************************************************. I have over a year ask PG&E to change the address in their system and they refuse to do so because they say that Sunrun needs to do a new application.This has caused great confusion because now there are two units with the address of ******************* have asked Sunrun and have continue to ask Sunrun for over a year to do an addendum to let PG&E know that the address thatsattached to the Solar is actually *************************************************************** and that the building on title is ************************************ have provided Sunrun and also PG&E with the assessors map to show them that there are multiple units withmultiple addresses. ****** has refuse to do the paperwork. Sunrun on the other hand says they dont have to do a whole new application.PG&E nor ****** wants to do anything about the situation so now I have an apartment building that has two of the same addresses.

    • Initial Complaint

      Date:01/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont understand why using my stove for 5 minutes to make scrambled eggs in the morning results in the same amount of energy as using my stove for one hour to make a meal? Why am I being charged by the hour by *** for gas consumption and supply and not by what I actually use? Basically, it costs me about $3 day if I even turn the oven on for a minute. How is that legal? How is that not considered a scam?

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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