We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Important information

Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pacific Gas & Electric Company has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 106 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account number: ************ I am writing to file a formal complaint regarding my recent attempt to cancel my natural gas service. On [date], I spoke with a representative named ******* in your billing department who refused to process my service cancellation request.During this call, I clearly explained that my apartment community has replaced all gas heaters with electrical ones, eliminating any need for natural gas service. Despite this explanation and being placed on hold for an extended period, your representative refused to cancel my service.This refusal to process a service cancellation request is both frustrating and potentially costly, as I am being forced to maintain and pay for a service that I no longer need or use. I request that you:Immediately process my gas service cancellation Issue a refund for any charges incurred after my initial cancellation request My account number is ************.

    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ladies and Gentlemen; I am 72 years old; I am disabled, retired, and living with social security monthly money. I live on a very limited budget. My PG&E (************) monthly bill three months ago was $35.00 (I am under "Care" program which supposedly gives me preferred lower rates). Last month my bill was $61.00. This month they emailed me my bill is to be $99.00. I talked with PG&E representative lady yesterday asking for the reason why my bill is going higher and higher every month, now every day! She didn't help me at all, she just wasted like 45 minutes of my time waiting on the line to understand. I live all by myself, I only use electricity for light at night, watch TV, and warming my food in the oven. I say every day, because today, they emailed me informing that my bill is now $133.00 for the month!!! For love of God, please help me understand what is going on.?! They are increasing my bill every month and I don't understand why. There is absolutely no change in my consumption. I have all the respect in the world for BBB. I am begging you help me understand why PG&E is treating me the way they do. I thank you wholeheartedly for your understanding and support. Bless your heart. Happy New Year. Sincerely, ****** ********

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in 2024 my meter was apparently NOT working, it was unable to provide any readings for usage from 09/16/24 through November 2024. A technician had to come out to my property to replace the meter. He stated that there were zero readings which triggered for him to come out and change it. I contacted PG&E in regards to this since the estimations were very high for estimations. I spoke to a manager out of the Sacramento office name **** whose ID Number is *****. She confirmed that the estimations were in fact high and that i should have been charged the benefit of baseline and that for the 3 months it should have been an uncollectible amount. She stated she was filing the ticket with the billing department and we would be credited for those 3 months. This is issue number one with this company. I called on January 3rd 2025 in regards to a second issue with this PG&E and inquired about the estimations. I was informed by **** a manager in ******** that the estimations were in fact correct and accurate. Which is FALSE. The second issue i am having with this company is my electricity charges being insanely high. Since the new meter has been replaced my bills are still 5-600$ in winter. I called and inquired About this and was told that at 7pm is when my electricity is high. This is incorrect as 1) my appliances are GAS including my heater and water heater, 2) I do not use any appliances during peak hours. The only thing in my home that is on is lights which are LED lights and energy efficient which would not justify my electric charges being over 350$ for one billing cycle. PG&E has refused to assist and just make justifications to keep charging me for usage that is incorrect as well as incorrect and high estimations for 3 months of usage when my meter was broken. A tech is supposed to come out in a few days to test the meter which i can guarantee by the time they are done, they will say its fine. That seems to be the going thing with PG&E.

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** came and replaced 2 of my power poles 2 years ago. They did not replace my smart meters and my bills have tripled. I have asked for new ones and their response was no because there is nothing wrong with the meters. Well yes there is. I have a meter for my garage only and have had the power to it turned off at the breaker box for 4 months now. I still get a bill for electric usage. I dont have gas , I have a pellet stove so no central heat or air. I turn my stove breaker off when not in use. Nothing helps to reduce my bill. I am so frustrated and angry. I thought monopoly companies were against the law. I want new meters and an explanation as to why my bill keeps going up

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about November 28, 2024, the street lamp was removed from pole designated *********, adjacent to ************************************************* *****. Multiple complaints/concerns (Sample tracking no. *******) have been registered with PG&E to no avail. As of today 12/26/2024, the issue is unresolved and all attempts to get answer is met with; "you know as much as we do" by the company representative. It is dark and adds to a potentially dangerous situation. As we pay for services, I would think that this is an easily rectifiable situation.

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm be honest to them and keep charging high bills . This month they want me to pay full balance without getting any extension. All companies are closed for funds this month . I'm in very hardship financial , please only need help with time . I font have any money to pay and like mention all companies like reach ,**** are close with funds . They open in December.

    • Initial Complaint

      Date:12/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 6, 2024 PG&E suspended the electric service in my home, when I communicated with them, they informed me that they found a bypass (taking electricity). A week later after the city verified what had to be done to re establish power I found out is had a $1,606 fine, that had to be paid before. We were without electricity for more than 21 days. I called PG&E and they informed me that my account was under investigation and someone was to communicate with me, they had all my information, but no one reached out and all I received in August was a 48hr notice of a +$10,000 bill, with an account number that isnt mine (#*************. Since then every month I receive a bill, I have spoken to the *********************** and they told me they would halt the notices, but I would have to begin a payment plan. I began looking for help, and I found out I cant receive financial help because I was stealing electricity. Finally on the Nov. 4, I spoke with PG&E to hold my bill as I was traveling to see my son, who was in the ***. They accepted, and I havent communicated with them since then. I have been a client of PG&E since Nov 2021, my account # is ************** and to this day I dont have due balances and I consider myself a respectful person and the accusations they are making towards me, is something I wont accept. I moved into this house in Nov. 2021, and I called PG&E to install service, and since they made the installation I would assume they wouldve seen something wrong. I was never able to make any adjustments to the electricity that would cause this bypass. But since PG&E is accusing me, I assume they should do a complete investigation that this bypass has been running for longer than Ive lived in the residence. Ive been so stressed about this situation and the only people that live in this house are my 2 kids and I. I hope you can consider my petition, thank you.

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to change my tier plan for the past month since the purchase of my electric vehicle. The website has failed to change my plan and the solar department never picks up. I am yet to change my plan since the purchase of my vehicle as well as be able to submit any incentives that I can qualify for.

    • Initial Complaint

      Date:11/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had stopped my service with PG&E to end on September 12, 2024 (the date on which my lease at **********************************). However, PG&E continued to charge me for the following two months= $27.01 + $35.70 = $62.71 - Note: $27.01 is already deducted. I saw the charge and resubmitted a stop request on nov 20. I contacted PG&E and they stated that they didnt receive a request on sept 12, 2024 - however, that is untrue or an error on their system.I am asking PG&E to refund me the $27.01 I was charged and waive the two month fees charged to me. This is unfair

    • Initial Complaint

      Date:11/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/9/24, at approx. 1050 hrs, two PG&E workers were on my property. Their visit was unannounced. Their purpose was to "measure trees". None of this was authorized, nor was any contact made prior. Additionally, both workers smelled heavily of freshly burnt marijuana. I have recorded video footage of them on my ************* is what I need from the business:I need to know that their presence was part of a sanctioned PG&E job. Also, I need to know why this was unannounced.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.