Complaints
This profile includes complaints for Inflection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 50 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Inflection runs background checks for Airbnb. On two separate occasions they provided Airbnb with incorrect and erroneous background information. This information was used to cancel my Airbnb accounts and future bookings. This caused enormous disruption to m plans and significant inconvenience. I could understand Inflection making this mistake once. But a second time with the same information is unacceptable.
Business Response
Date: 09/01/2023
Please see attached for Inflection's response to this complaint. - Inflection Compliance TeamInitial Complaint
Date:07/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ran a background check on me without consent. Threw airbnb and had my account cancel. I did not give my consent.Business Response
Date: 07/24/2023
Please see attached for Inflection's response to this complaint. - *****************************, Inflection Compliance ManagerInitial Complaint
Date:07/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An inaccurate background check was sent to Airbnb. My record should have been expunged and Inflection still reported it to Airbnb. This was a minor crime that has been expunged from my record. Inflection also reported that this crime was committed twice, which is not true either. This caused me to lose my long-term rental I needed for a medical school rotation. Due to the increased demand and limited availability of Airbnb's in the area, there are no other rentals to book in the location I need for a similar price. I am devastated and am at a loss for what to do. I cannot afford $10,000 for a new rental.Business Response
Date: 07/20/2023
Please see attached for Inflection's response to this complaint. - *****************************, Inflection Compliance ManagerCustomer Answer
Date: 07/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. However, they got the background check wrong and the damage is already done. With that being said, they were prompt in fixing their error. I spent 24 hours of my life in a panic due to losing an Airbnb in a location where there were no other Airbnb's to book. I also am required to pay $500 more to rebook my Airbnb after my account being deactivated due to increased demand from the original time I booked it. I would not recommend this company for background checks, due to decreased accuracy in reporting. However, they did have good customer service in fixing their mistake.
Sincerely,
***************************Initial Complaint
Date:07/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Air BnB notified me of a negative inflection report. I called Inflection and requested a copy as per the Fair Credit Reporting Act. When I received the report it showed my name with a clear background check. However, it also included 40 misdemeanor and felony convictions for a person with an entirely different name and birthday. Even the most basic quality control would should that that persons record, whose name is not even close to mine, should not be on my report. This is not data entry errors. There is a fundamental flaw in the way this company does business.Business Response
Date: 07/20/2023
Please see attached for Inflection's response to this complaint. - *****************************, Inflection Compliance ManagerCustomer Answer
Date: 07/20/2023
Complaint: 20320309
I am rejecting this response because:
Nothing in the company response addresses the gross and negligent errors in the report. The record is for ******************************* born 11/15/83. This is not even remotely close to any of my identifying information. The company must address how its practices allow for such obvious errors.
Sincerely,
*********************Business Response
Date: 07/28/2023
Please see attached for Inflection's second response to this complaint. - *****************************, Inflection Compliance ManagerInitial Complaint
Date:07/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never gave Inflection Safedecision API To share my personal background with Airbnb By FCRA code 623 ITS Illegal to share my information without my consent I want the information deleted also because its inaccurateBusiness Response
Date: 07/21/2023
Please see attached for Inflection's response to this complaint. - *****************************, Inflection Compliance ManagerInitial Complaint
Date:07/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Inflection sent Airbnb a report that doesnt belong to me therefore me a registered nurse of ****************************************** ********************** with shared bathrooms because my Airbnb was cancelled at last minute. I have been in ******* ******************************************************************** therefore Im certain after seeing other complaints that this fraudulent company hired by Airbnb needs to be switched because theyre not doing what theyre supposed to be doing but making a lot of people suffer. I have never been to ******* ** my entire life where a felony is listed to have been committed and tried in court. I do not have a middle name **************** have NO middle name. Please remedy this and BBB do your due due deligence and investigate this company with real background check !!!!!Business Response
Date: 07/20/2023
Please see attached for Inflection's response to this complaint. - *****************************, Inflection Compliance ManagerInitial Complaint
Date:05/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********************* 12/30/1989 ******************************************************************* Case number CP-51-CR-*******-2007 The furnishing of my consumer report /criminal history report to a person without my written consent or full disclosures to attain a criminal history report on me without due process is a violation of my consumer rights ,bill of rights and privacy act. 15 **** Code **** - Obligations with respect to disclosures of personal information / 15usc ****c. Requirements relating to information contained in consumer reports A information excluded from consumer reports Furnishing this information to person (Inflection risk solutions LLC) who ask for this background check is a violation of 15 usc ****b. (2) (B) Permissible purpose of consumer report I demand that the courts contact person (inflection risk solutions LLC ) and have this information removed from they records and sealed Expunged by the courts for violations of my consumer rights and letter to Airbnb letting them know of the changes and that my account is ok to be restored as a active host. 15usc ****n. Civil liability for willful noncompliance (A) (B)15usc ****o. Civil liability for negligent noncompliance also in violation of 15usc ****s-2. (2) duty to correct and update information /15usc ****s-2. (b)Business Response
Date: 05/11/2023
Please see attached for Inflection's response to this complaint. - *****************************, Inflection Compliance ManagerCustomer Answer
Date: 05/11/2023
Complaint: 20025664
I am rejecting this response because:i did not give inflection written authorization to share non public information with airbnb nor did i give written authorization to airbnb attain my background report
Sincerely,
*********************Business Response
Date: 05/12/2023
Please see attached for Inflection's response. - *****************************, Inflection Compliance ManagerCustomer Answer
Date: 05/12/2023
Complaint: 20025664
I am rejecting this response because: i did not received the proper due process nor did i received my mandatory 3 disclosures before preparing a consumer report for airbnb where the proof in documentation of is my consent to all this
Sincerely,
*********************Initial Complaint
Date:05/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had several reservations booked for a few months with AirBnB until today when I received notice that all my reservations had been automatically canceled due to criminal charges in a background check performed by Inclusion. I do not have any criminal charges and the listed offender has a different middle name than me. The result is that all of my reservations for my vacation are now canceled without any remedy. I have disputed the charge with Inclusion but their automatic response says I may not get a response until June which will most likely be too late to rectify the situation. This is obviously going to cause a large financial burden for me and it is unlikely that I will be able to find the same level of accommodation at this late stage in booking. Unfortunately there is no way to contact Inclusion other than filing the dispute. I am in shock that a background check with obviously different names can be associated with a personal record and that there are no checks and balances in this organization to correct this.Business Response
Date: 05/09/2023
Please see attached for Inflection's response to this complaint. - *****************************, Inflection Compliance ManagerCustomer Answer
Date: 05/10/2023
Better Business Bureau:
Inflection has corrected their mistake and false reporting; however, the damage is done as I have lost my reservation due to their business practice and model. The provided report is a summary of action taken but doesn't satisfactorily address the root cause of the false and erroneous reporting nor does it take responsibility for the associated fallout.
Sincerely,
*************************Initial Complaint
Date:04/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For almost the past decade, I have been a continuous Super Host on Airbnb, with a clean criminal record. However, to my shock, I received an email this morning informing me that my account had been suspended and all my future bookings were cancelled and I was locked out of the platform. According to Airbnb, the suspension was based on a background check carried out by Inflection Risk Solutions, LLC. I cannot even communicate with the current guests staying in my units. Upon logging into their system (Inflection Risk Solutions, LLC.), I noticed that the details listed were not mine. The middle names were all different from mine. The most severe criminal listed did not share any of my names. The only possible similarity was our birthdate.To rectify the situation, I quickly uploaded my driver's license, social security card, passport, and even my US Global Entry card into their system. However, I am now left waiting in limbo, with no indication of if or when my account will be reinstated.It is truly disheartening to think that a company could make such an error, and I urgently request that this misinformation be removed from my record as soon as possible.Business Response
Date: 04/24/2023
Please see attached for Inflection's response to this complaint. - *****************************, Inflection Compliance ManagerInitial Complaint
Date:04/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 6, 2023, I booked a stay for a family trip with AirBnB. I provided my state ID as requested. On April 7, 2023, I received two different emails from AirBnB stating my money has been refunded with a canceled trip and that my account was deactivated due to criminal charges on my background check. Then I received an email from Inflection Solutions stating the same thing and that I can dispute the finds. At this point I'm confused because I know I have no criminal record. I filed a dispute with Inflection Risk Solutions and let AirBnB know the information they received is inaccurate. Now at this point I'm upset, not at AirBnB but at the company that they decided to use that did an inaccurate background check on me. AirBnB either need to use another company that will do a better job on background checks or the company needs to train their staff better on accuracy when doing background checks.Business Response
Date: 04/17/2023
Please see the attached PDF for Inflection's response to this complaint. - *****************************, Inflection Compliance ManagerCustomer Answer
Date: 04/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.Thank you for removing the false information. Airbnb still will not allow me to have an account, but inflection did right, on their part, to make up for their mistake.
Sincerely,
***************************
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