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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 851 total complaints in the last 3 years.
    • 201 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After lured in by the promise of a free week trial to paramount plus and accepting it, i was offered the ability to upgrade to the premium version that doesn't have ads. with the only options available to me were yes or no. i decided that i week trial of the premium service would be the most beneficial to see if i wanted to continue supporting them after the trial concluded. But after i canceled my subscription less than 5 hours later, i was billed with a $10.66 charge. when i went to their customer service. they told me that because i had opted into the premium version that i waived my right to the free trial and was charged immediately. when asking for a refund i was told 4 different times that it was not possible to give a refund. only when i threatened to report them to the BBB that they suddenly were able to break the rules set in their terms and conditions and offer a refund. With the lack of knowledge as to the "agreement" i was was consenting to when given the option to upgrade under the guise that it was still a part of the free trial i believe that paramount plus is attempting to scam their would be customers into forking over premium subscriptions without their knowledge.

      Business Response

      Date: 03/22/2023

      Dear ******,

      Thank you for expressing your concerns about your experience with customer service. We want you to know your comments are integral in helping us shape future customer experiences, and we greatly appreciate your thoughts on the matter.  Weve also passed your feedback along to our product team for consideration.

      Again, thank you for reaching out to us about this.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 03/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Dakota ****

    • Initial Complaint

      Date:03/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two weeks ago or more I went Paramount Plus help chat to report looping commercials and the inability to stream any show ****% of the time. The first ten seconds of the commercial loops every time I try to start a show, with the shows not playing. I had an existing case and was told they would investigate and get back to me. While waiting for them to solve the issue they emailed offering a ten percent discount off one month. The issue has been going on for months and I currently pay for service, I responded to the email saying the service doesnt work ****% of the time and did not think their offer was fair, I got a response days later (today) saying they closed my case because I had not emailed back. I was assured their department was investigating the issue and would have a solution. Instead they just closed the Case. Case #********. I went to the website help chat again and was hung up on twice and got no help. Im looking for help with solving this issue. This problem has gone on for months and is with their apps inability to play commercials without looping.

      Business Response

      Date: 03/21/2023

      Dear ********************,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:03/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started a free 30-day trial on February 3, 2023. On February 27, 2023, I was emailed by Paramount+ stating my free trial period ending on March 3, 2023, and I would be billed. When I attempted to cancel my subscription, I was offered an additional 30-day extension. I did not cancel and took the additional free 30-day extension. On March 3, 2023, I was billed $10.59 for the free 30-day extension. I promptly canceled my subscription hours after being charged and contacted Paramount+ for a refund. I was quickly denied. I paid via PayPal, so I disputed the charged with them. My Paramount+ subscription was subsequently canceled immediately after filing the dispute. PayPal did not understand that I was offered an additional free month of service and closed the dispute in Paramount's favor. Now I am out the money and the service with no refund. Paramount+ claims since I filed a dispute that I will be getting a refund from the issuer to which is not the case and refuses to refund my payment.

      Business Response

      Date: 03/17/2023

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with your account. We researched your case and found that a coupon for one month free was already applied to your account prior to accepting another coupon in lieu of canceling. Per our terms of use, coupons cannot be combined (spr.ly/SubscriptionTerms). When you accepted the second offer, it replaced the previous one, which is why you only received one free month instead of two.

      We also saw that a refund in the amount of $10.59 was issued on 03/15 and a confirmation email was sent.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 03/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My experience with this business has been horrible! I originally signed up for their free trial. At the end of the free trial, they double billed me twice in two hours. First $14.99 and then an additional $11.99. I canceled the subscription & reached out to them immediately. Upon contacting the company directly they refused to remedy the situation. Their customer service agent threw their 'cancelation policy' at me and had the nerve to offer me 1 'free' month as if they haven't already been paid for it. I no longer want anything to do with this company besides my money back. Their business strategy is atrocious and deceitful.

      Business Response

      Date: 03/13/2023

      Dear *******,

      Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $26.98 was issued on 3/12/2023 and a confirmation email was sent.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:03/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A couple months ago, I got a paramount plus subscription on their web site, how ever I access the programming via their app on my firestick.I get non stop errors some days just trying to view the programming.the errors occur when I use rewind to watch the last 10 or 20 seconds of a show I missed, then their app will go into a loop where it will only play 10 - 45 seconds of programming, commercials, then loop back to the same point in the show and play like that until the app is quit or the entire firestick has to be unplugged.now if this only happened here and their I would let it slide but this is happening up to 12 times in a day on bad days.Contacting their customer service is a bad joke at best, as they will just parrot back to me to go do ever thing I have all ready done to fix the issue.so at that point they are just giving me run around busy work to do, so they can go give the next customer the run around as well.The issue is the app is poorly written, and has countless back to back errors and rather then fix the app paramount pays customer service people to give customers the run around and really enough is enough.they have had plenty of time to fix this issue and choose to ignore it.At this point they should be given a F rating if they refuse to do the right thing and fix the app for their paying customers.

      Business Response

      Date: 03/13/2023

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:03/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paramount plus has been charging us **** every month for almost 3 years. We have never subscribed to paramount + we have had ZERO communication from them, ZERO billing, ZERO emails etc. we have NEVER had paramount account or ever logged into one or used anything of paramount to watch. Why if we are a costumer we have never had one email one bill received??? We have been charged since February 2020 every month. We did sign up to CBS all access trail and watched a little at the beginning. How did it end up being paramount and just charging us money is unbelievable level of fraud. We never had login with paramount, the only thing paramount inherited from CBS is using our debit card every month and committing fraud, we don't even have a login or account number that we know of.I want this money to be refunded for something we never used, never signed up, never received ANY communication. ********************* *******************

      Business Response

      Date: 03/10/2023

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 03/15/2023

       
      Complaint: 19577048

      I am rejecting this response because:

      There has not been progress towards a solution, they are doing a lot of run around and gaslighting.

      They opened a secondary case, they send us dubious emails about refunds being issued without anyone contacting us about details.

      They stole our money, they need to return it.


      Sincerely,

      *********************

    • Initial Complaint

      Date:03/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I realized that I have been paying for 2 subscriptions by accident. I have been paying $5.44 per month for each account. I called customer service and spoke with ******** on 3/08/23, Case #********. I requested a credit for all 3 months, however, ******** informed me that she can only credit for one month. When I requested an escalation, I was informed that a supervisor would be calling me back, however, I never received a phone call. I would like to have the additional 2 months credited back to me since I did not use the service and already had another account.

      Business Response

      Date: 03/10/2023

      Dear ***,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a supervisor attempted to contact you on 3/10/2023 at the number provided, but was unable to reach you. As a result, a member from our customer care team left you a voicemail and also sent you an email. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:03/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $99.99 for paramount + premium on 12/20/2022 and I am not receiving the premium commercial free service. My account still shows as the basic essential monthly account. Multiple emails and phone calls to paramount+ have not resulted in a resolution. They direct me to apple and apple cant help. I would like my account to be fixed or a full refund to be provided.

      Business Response

      Date: 03/10/2023

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 03/20/2023

      I still have not received a call from paramount. They still havent resolved the issue.

      Business Response

      Date: 03/22/2023

      Dear *****
       
      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
       
      We've researched your case and saw a supervisor attempted to contact you on 3/22/2023  at the number provided, but was unable to reach you. As a result, a member from our customer care team left you a voicemail and also sent you an email. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
       
      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.  If you still have concerns regarding this matter, please dont hesitate to let us know.
       
      We look forward to assisting you.
       
      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:03/07/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent 2 hours trying to reactivate my subscription. I tried calling and waited an hour and 45 minutes only to be hung up on. This should have been a sign not to subscribe.I got the subscription activated on my own. Then when I started browsing the movie menu, I added a movie to my list. When I tried to go back to the menu, there was nothing there but inactive Paramount icons and my whole ** was frozen. I tried it several times with the same results and had to restart the ** everytime. I called for support and the automated system said that there was over an hour wait time, a classic example of understaffing out of greed. I went online for help and it took going through 20 minutes of FAQ pages that were no help. After another half hour I finally got a no reply submission form. Their response was that there was something wrong with my **, however, this was the only app freezing up my **. I expect a free full year of service for the greedy, awful customer service.

      Business Response

      Date: 03/08/2023

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 03/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and they have not contacted me yet 

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ********************** streaming service for several months now. The service has never been great but I dealt with it. The service I've had the last two months has been absolutely terrible. I literally can not watch anything, the only thing it will do is play an ad then kick me back to main menu. I've tried everything the website suggests, still doesn't work. I'm not the only one with this problem. Paramount+ knows their service doesn't work, but still take the monthly payment out. I've tried speaking with someone through the help center chat, coincidentally I was thrown off when I was next in line. I also emailed paramount+, never received a reply. This streaming service looks as if it may be a scam just to take people's money because you get absolutely nothing for your money. You are only paying a bill to watch 10 seconds of an ad, that's after trying for 10 minutes to finally get the ad to play but you will not get to watch the show. Take advice and DO NOT sign up for this pathetic excuse for a "streaming service" , unless of course you only want to play to watch one ad.

      Business Response

      Date: 03/08/2023

      Dear *******,

      Thank you for reaching out to us about the issue you encountered with streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    Paramount+ is NOT a BBB Accredited Business.

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