Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CBS Interactive Inc

  1630 Lyyndon Farm Ct. #A Louisville, KY 40223

• 

  CBS Interactive Inc

  9920 Corporate Campus Suite 1000 , Lousiville, KY 40223

• 

  CBS Interactive Inc.

  1401 W Cypress Creek Rd STE 200 Fort Lauderdale, FL 33309

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They conutne to double tap accounts when making charges. I had my bank reverse it but this time they wanted to block you so before that happened i called. Worst CSR ever. They said they didnt do it and i have my bank statements avil. i want to cancel my account and my 2 payments of **** loaded back. Phone rep : *******...supervisor( *******) would not get on phone for entire 27 mins.

  Business Response

  Date: 11/03/2022

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We located an active subscription under a different email address (h**blen***le85@g***l.com) based on the provided information. As a result, we've canceled your subscription, and you'll receive a confirmation email in the next 24 hours. We also issued a refund in the amount of $10.58. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 11/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, under the email address *********************** was signed up for auto-renewal of a Paramount Plus membership without expressly agreeing to it. After being billed for a renewal that I was not given any advance notice of, I immediately cancelled my membership and contacted Paramount's customer support team to request a refund for the unauthorized charge. They refused.I would like the charge reversed and these predatory business practices noted on their BBB profile.

  Business Response

  Date: 11/01/2022

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $9.99. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for a service that cannot provide what it promises. Companies of this magnitude should refund all my months of subscription but they refused

  Business Response

  Date: 11/01/2022

  Dear ****,
  
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  
  
  We researched your case, and our records show that you signed up through your Amazon Prime account. We're sorry, but we are unable to manage your account. Since you signed up for Paramount+ through Amazon, and you have account-related questions, please contact the Amazon support team by calling ************** or visiting www.amazon.com/contact-us for assistance.
  
  
  Regards,
  
  Paramount+ ****************

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are not able to stream *** Steelers games on our Paramount+, even though we live in ************, within 35 miles of **********. When on the app, live *** takes us to CBS Sunday Morning or to a ********** Bengals (****) *** game. **************** just kept repeating that we cant stream our local *** game because it is out of our network, that we are not in the area to stream the Steelers games. It cannot be. This is a **********, ************ zip code, not Ohio, which are the only games available on our Paramount+ right now. Last year we had no problems, we got the Steelers games, so it is obviously possible to fix or adjust. Our zip code is in Steeler country, period.

  Business Response

  Date: 11/02/2022

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18334481
  
  I am rejecting this response because:

  We already tried this option. Spoke to customer service for an hour, and they repeatedly said they were unable to do anything. We have cancelled the service.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to cancel subscription for the last day due to a technical difficulty. Unable to find a way to talk to a person to resolve my issue. This is a rotten way to prevent people from canceling Paramount+.

  Business Response

  Date: 11/01/2022

  Dear ******,
  
  Thank you for reaching out to us about the issue encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We are unable to locate an active account, as our records show your subscription was cancelled on 10/02 based on the information provided.
  If you have any further questions please call **************** at ***************** days a week from 8 a.m. to 2 a.m. ET, and wed be happy to assist you over the phone.
  
  Your experience with Paramount+ is very important to us, and we hope to resolve this issue soon.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed this morning when I recieved an alert for a $10.81 charge to my account that my paramount+ had been reinstated without my consent. I cancelled the service back in September before it could renew and here I am now near the end of October and im receiving a charge for services i no longer use. It shows in my subscriptions in ****** play that there's a service gap for me not paying paramount+ but then I recieved a charge around Oct 12 but before that the last payment recieved was August 29. I'm simply asking for a refund because I did not in any way approve of this transaction and quite frankly had I known this would happen I never would have subscribed in the first place.

  Business Response

  Date: 10/28/2022

  Dear ******,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records show that you signed up through ****** Play. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.
  
  To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel
  
  If you have any further account-related questions, please contact ******Play directly for further assistance using the information below:
  
  Call ************** or visit https://support.google.com/googleplay or https://support.google.com/androidtv for Android TV.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:10/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with paramount to watch real housewives saw on ****** paramount was a choice after doing so saw no real housewives cancel subscription so I thought then got charged called spoken to ***** tried cancel nope then third attempt finally want my refund cancel since Oct never used service cancel and it said no longer service after the 10 October will not ever not honest then ask did confirmation

  Business Response

  Date: 10/27/2022

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with receiving a refund. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $10.81. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription for paramount plus from my iPhone in January 2022. There because a point where I no longer wanted the subscription. I tried to cancel through the app and the web site. I got email notification that I could not cancel because I signed up through a third party "apple" subscriptions. I contacted apple to assist with the cancelation. Apple stated that they do not have the subscription in their system. After 4-5 attempts and several hours of my life wasted I got both paramount and apple on a conference call. Neither could figure out how to stop the charges. They recommended I use my credit card company to block the charges. I went ahead and contacted **************** to block the charge from Viacom CBS; the parent company of paramount. They stated the would investigate but I could still be held liable for chargers later. Viacom CBS is the name on the transaction, they need to have the ability to cancel an account at a customers request. This is a criminal act. If this is happening to me I am sure its happening to many others. Any assistance you have would be greatly appreciated.

  Business Response

  Date: 10/26/2022

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used ******* and ******* with NO issues hardly ever, when I did they fixed it immediately. Got Paramount+ in December 2021. Worst service ever, have had several times when the show goes to commercials the show will go back to the beginning of the show. Don't ever hit the skip intro or skip recap tab or guess what it will take you back to the beginning of the show. Most times it doesn't matter how long you have watched the show at the commercial break it will take you back to the beginning. At this point, I have tried to fast-forward back to where it stopped it takes you back to the beginning. At that point, you have no choice but to rewatch the whole show. I have called and Emailed customer support several times in the last 10 months about these issues with NO satisfaction whatsoever. I have given them all the information they needed to fix this problem and did every suggestion on my end to fix this issue. Every time I contact them after a few days this is the Email that I receive from them. (Dear Paramount+ Fan, We haven't heard from you in a bit, so we wanted to reach out in case you need further assistance. Since we haven't received a response in 5 days, Case #******** has been closed and marked as resolved .) I think to myself REALLY how can you close a case when you haven't ever fixed it? If you are going to make customers watch commercials to get a cheaper rate you should at least get your programming right. For a large entertainment company like paramount, this is unacceptable. They act like they don't care about customer satisfaction.

  Business Response

  Date: 10/25/2022

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  
  Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:10/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Paramount Plus employee called me 5 times in response to a tweet I wrote. The employee told me my tweet violated the terms and conditions and was slanderous to the company and I needed to delete it. Then they told me to "Stop being a *****."In 2022, Paramount+ reduced its services, and added more commercials to the "limited commercials" plan. I considered upgrading. I emailed Paramount and asked them if I would lose access to my live local CBS station when I upgraded. They emailed back: Hello! Thanks for contacting Paramount+. Your feedback is very important to us, and we read every message we receive. Please be aware that due to a high volume of email, we're unable to provide a response, but do appreciate you taking the time to contact us." I tweeted a screenshot of this email and asked if anyone could answer to my question, as Paramount+ does not respond to customer service inquiries. On September 28th, 2022, I was working from home. I received a call from a blocked number at 12:16PM, and again at 3:23PM. No voicemail. At 3:52 and 3:53PM, a number called me 3 times in a row. I was in a meeting and answered without looking at the number as I thought it was an emergency. I noticed later the caller ID said CBSi. I answered. A man with a British accent said he was calling from Paramount. I said "I am in a meeting, can I call you back?" He said, "No, you don't like to answer your phone, DO YOU?" in a very hostile tone. I said, "I am working right now, I'll need to return your call later." He said "We've been trying to reach you all day. You posted a tweet that says we don't respond and that violates the ****************** and is slanderous to the company, so you need to delete it." I said, "I received an email that says that." He said, "Well that's obviously not true, so I'm going to consider this matter resolved. Stop being a *****." I hung up as he was harassing me. I heard that they record their calls. This was harassment and misuse of my personal data.

  Business Response

  Date: 10/24/2022

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  You're experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************