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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

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    Customer Complaints Summary

    • 852 total complaints in the last 3 years.
    • 201 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to cancel my account per Paramount+ instructions, however, the file a claim feature does not work. the submit button does not allow you to submit when pressed. this is as if its just an image imbedded into the html coding. i have cancelled my account and called prior but they are still attempting to charge my closed card.

      Business Response

      Date: 10/24/2022

      Dear *********,

      Thank you for reaching out to us about the issue encountered with your subscription. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, weve canceled your subscription, and youll receive a confirmation email in the next 24 hours. We have also stopped collection attempts on your account and you will not be charged.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:10/20/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my streaming in July and I am entitled to a refund for all of these months, I cancelled my streaming on Paramount in July 2022, they apparently have on their web site to cancel at any time; I did not like the streaming movies they offered and have waited for a few months, now I contacted them, it is hard because they do not give you a phone number to call them directly. They refuse to give me a refund and force me to stay the remainder of the time till Dec. 2022. They are stealing my money, and did not honor their false advertising they currently have to seduce people into trying their streaming web site. I am entitled to 8 months of refund at ***** a month equals $***** owed to me PLUS showtime added. . They MUST be forced to offer a customer service phone line to customers and stop false advertising and holding people's money hostage. They have no phone number and never refunded my account when I closed it in July, so I finally texted them and they emailed me, they refuse to refund my money. I cancelled back in July, they offer no direct customer service phone line and plan to steal people who want a refund, money. It is shady business practices.Shared bundle, I am not sure if this amount is paramount ONLY but I added showtime. I paid over ****** so divide that into 12 months equals ***** monthly times July through Dec refund === ***** for 6 months refund

      Business Response

      Date: 10/25/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 10/25/2022

       
      Complaint: 18252988

      I am rejecting this response because: give the refund from July and let me go. I do not want to keep a "Cancel at any time " streaming, now, you will not let me cancel as advertised. Do not call me, I fought with you for a few weeks and now, I want the refund. 

      Sincerely,

      *************************

      Business Response

      Date: 11/01/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $64.50. The refund will be mailed to you as a check at the address you provided to us here and can be expected to arrive in the next 6-8 weeks.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Were happy to help.

      Regards,
      Paramount+ Customer Service


      Customer Answer

      Date: 11/01/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. they should have allowed everyone to cancel their accounts when they did. they blocked me and others, so I will accept this to get it behind me. This will hinder my relationship with them in the future. They claim to allow you to cancel at any time, but they will not comply with that and refund your money. There are better streaming services that allow you to cancel at any time; those will get my business. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are unable to stream anything from the app. We have tried several different things to no avail. I noticed today that Paramount plus has charged my bank. I have tried to contact them but when I get to the part where they tell me hold on someone will be right with me they disconnect. Have also tried to reach them on line and again to no avail. Either they contact me with a resolution or refund my money

      Business Response

      Date: 10/18/2022

      Dear ********,

      Thank you for reaching out to us about the issue you encountered with streaming content. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:10/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a paramount+ free trial on October 6th, 2022 at exactly 9:25 p.m and per the email my free trial was to end on October 14th 2022 and be charged afterwards. I cancelled my free trial on October 13th, 2022 at exactly 9:29 which is 24 hours before my free trial ended. Paramount charged the annual subscription($49.99) on October 14th, 2022 which is a whole day after I cancelled my subscription. I have time stamped emails and the debit transaction that prove all of these facts but they refuse to give me a refund.

      Business Response

      Date: 10/18/2022

      Dear *******,


      Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $49.99 was issued on 10/16/2022 and a confirmation email was sent.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:10/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never made a account and someone charged my credit card. I would like a refund of what got charged towards my bank account.

      Business Response

      Date: 10/18/2022

      Dear *****,

      Thank you for reaching out to us about the issue encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We are unable to locate an account with the information you provided. Please call **************** at ***************** days a week from 8 a.m. to 2 a.m. ET, and wed be happy to assist you over the phone. You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope to resolve this issue soon.
      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Currently subscribed to a free trial that I'm unsatisfied with, but my card is set to be charged in spite of following the instructions to cancel my service dozens of times and calling to have my service canceled. The website itself collected my credit card info with no problem, but refuses to function for canceling my subscription. I just want my subscription to end before I'm charged as one would expect to be an option in a free trial.

      Business Response

      Date: 10/17/2022

      Dear Thunder,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We researched your case, and are able to confirm that a member of our ************* team assisted you with cancelling your subscription, and a confirmation email was sent on 10/14/2022.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ Customer Service

       

    • Initial Complaint

      Date:10/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have subscribe to paramount + and they have been withdrawing funds automatically from my account. I have been getting charge twice by there streaming services - One through paramount + and their third party vendor ********** I am existing customer and I have been getting over charged by the Paramount + streaming service. I talked to their representative and they are not able to see my subscriptions for their streaming services but they are charging me twice regardless

      Business Response

      Date: 10/13/2022

      Dear ****,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We researched your case, and we located an active subscription under a different email address, 'f*le**nzam**a@g***l.com'. Our records show that you signed up through an iOS or Apple device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

      If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact iTunes directly for further assistance using the information below:
      - iTunes: Visit https://support.apple.com/ to contact iTunes *********************** Visit https://getsupport.apple.com/?caller=cups&PRKEYS= and click on the appropriate topic for support.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. 

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:10/12/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company renewed my plan on an annual basis then refused to refund any of it once I downgraded. Fine, I guess. It's terrible customer service, but I should have read up on it prior. But the problem now is the app just doesn't work most of the time. The last three times I've been on the app, I select a show, it shows the requisite commercial, then the app just freezes. If they are going to steal my money for the entire year, it isn't too much to ask that I'm able to stream their shows. We also have ************** Prime, and Peacock. Streaming issues are all but non-existent on those, so I know it isn't my Wi-Fi or my television.

      Business Response

      Date: 10/13/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered with streaming content. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 10/14/2022

       
      Complaint: 18206407

      I am rejecting this response because: It is difficult for me to accept personal calls during work hours. Please send written troubleshooting tips to my email, ************************ I have  tried exiting the app and going back in. I've tried turning the television off completely, as well as unplugging the television for up to 30 seconds. Be advised, the app doesn't freeze every time, but it does happen frequently, including the last three times I've used it. 

      Sincerely,

      *****************************

      Business Response

      Date: 10/14/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered with streaming content. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have our **************** team send troubleshooting steps to the email address you provided here. 

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 10/20/2022

      Better Business Bureau:

      It's been more than a week since I requested written troubleshooting tips and I've received nothing, nor do I expect to. Frankly, I'm pretty certain I've already tried everything they might send anyway. I put myself in a bad situation by initially choosing an annual subscription to the app without even trying it first and I have come to terms with my mistake. Please take this account as my desire to have the case closed. Thank you. This is in reference to complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the free trial. I switched to the premium account (by accident I might add) and the fine print apparently says that you will immediately get charged and forgot the 7 day trial. I asked for a refund as I had the account for less than an hour before cancelling it. They will not refund me and charged me ******.

      Business Response

      Date: 10/11/2022

      Dear *******,


      Thank you for reaching out to us about the issue you encountered with your subscription refund. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $109.49 . Please allow 7 to 10 days for processing to your financial institution.We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 
      We look forward to assisting you.


      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:10/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for service contacted company twice was told its a know problem and to wait to be fixed. Problem is still not corrected

      Business Response

      Date: 10/08/2022

      Dear *****,


      Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 


      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 


      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.


      We look forward to assisting you.


      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 10/09/2022

       
      Complaint: 18183980

      I am rejecting this response because:it solves no issues.

      Sincerely,

      *****************************

      Business Response

      Date: 10/18/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a member of our ************* team contacted you on 10/18/22. They are investigating the issue you reported, and we ask for your patience while they work on a resolution.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue soon. If you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ Customer Service

    Paramount+ is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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